A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | ||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | fb.com/tquila | Salesforce License Types | Site and Site.com | Communities | Customer Portal | Platform Portal AKA Authenticated Website user | Partner Portal | Database.com User | Data.com | ||||||||||||||
2 | Salesforce | Salesforce Platform | Force.com - One App | Force.com App Subscription (Lite) | Force.com App Subscription (Enterprise) | Knowledge Only | Chatter Free | Chatter External | Chatter only AKA Chatter Plus | Guest User | Site.com Only | Customer Community | Customer Community Plus | Partner Community | Service Cloud Portal AKA HVCP | Customer Portal AKA Customer Portal Manager Standard | Enterprise Admin AKA Customer Portal Manager Custom | ||||||
3 | Description | CRM and AppExchange users. Standard and custom apps. | Access to custom apps but not CRM. | Access to one custom app. All other access mirrors Platform. | Grants users access to a Force.com Light App or Force.com Enterprise App, neither of which include CRM functionality. | Grants users access to a Force.com Light App or Force.com Enterprise App, neither of which include CRM functionality. | Designed for users who only need access to the Salesforce Knowledge app. | Designed for Unlimited, Enterprise, and Professional Edition users that don't have Salesforce licenses but need access to Chatter | Designed to allow customers in Chatter groups. Customers are users outside of a company’s email domain. | some Salesforce objects in addition to Chatter | Designed for access to Site.com or Force.com Sites. With Communities they also have access to your public pages | Designed for Unlimited and Enterprise Edition users who need access to Site.com but not to standard CRM functionality. | The Customer Community license is similar to a High Volume Customer Portal license and is well-suited for business-to-consumer communities with large numbers of external users | The Customer Community Plus license is similar to a Customer Portal — Enterprise Administration license and is well-suited for business-to-consumer communities. | The Partner Community license is similar to a Gold Partner license and is well-suited for business-to-business communities, such as a partner community. | can access accounts, assets, cases, contacts, custom objects, documents, ideas, and questions, depending on their permission settings | allows contacts to log into your Customer Portal to manage customer support | allows contacts to log into your Customer Portal to manage customer support | gives named sites users unlimited logins to your Platform Portal to access customer support information. | Partner Portal users have the Gold Partner user license. They can only access Salesforce using the partner portal. | Come in 3 type: admin, user, light user. Give access to administer or access the datamodel via API | User (individual limited) or list user (shared/pooled limit) | |
4 | Deprecated | x | x | x | |||||||||||||||||||
5 | Available Objects | All CRM depending on which cloud they've bought | Accounts, Contacts [RW] | Accounts, Contacts [R] | Accounts, Contacts [R] | Accounts, Contacts | Articles, Article Management, Chatter, Chatter Files, Home, Profiles, Reports, custom objects, and custom tabs | None [N] | None [N] | Account, Contacts [R] | Account, Contact [R] | Account, Contacts, Assets, Cases [RW] | Account, Contacts, Assets, Cases, Leads, Opps [RW] | http://na14.salesforce.com/help/doc/en/users_understanding_license_types.htm | http://na14.salesforce.com/help/doc/en/users_understanding_license_types.htm | http://na14.salesforce.com/help/doc/en/users_understanding_license_types.htm | read and create access on ideas and questions and answers | http://na14.salesforce.com/help/doc/en/users_understanding_license_types.htm | [N] | ||||
6 | Custom | Custom | Custom | CRM Content, Ideas, and Answers | Cases (Just those they own) | Create, read or update accounts, assets and cases. | documents, knowledge, price books, and products [R] | Notably: leads, opps, pricebooks, products | |||||||||||||||
7 | 10 Custom Objects [RW] | Assets, Chatter, Answers, Ideas, Mobile | Chatter, Chatter Answers, Ideas, Tasks | Chatter, Chatter Answers, Ideas, Tasks & Events | |||||||||||||||||||
8 | Knowledge, Tasks [R] | Knowledge, Content, Reports & DB | Knowledge, Content, Reports & DB, Campaigns [R] | ||||||||||||||||||||
9 | |||||||||||||||||||||||
10 | |||||||||||||||||||||||
11 | |||||||||||||||||||||||
12 | Features | ||||||||||||||||||||||
13 | Object-level and FLS security | Object-level and FLS security | Chatter people, profiles, groups, and files | For Site.com, Developer, Enterprise, and Unlimited Editions each come with unlimited Guest User licenses. | same rights as Force.com - One App users | supports all internal and portal licenses including existing Customer Portal, Authenticated Website, and partner portal licenses | supports all internal and portal licenses including existing Customer Portal, Authenticated Website, and partner portal licenses | Overage (per login) or named (per user) | view and edit data they directly own or data owned by or shared with users below them in the Customer Portal role hierarchy | run reports depending on their permissions. | Overage or named | ||||||||||||
14 | Bulk and streaming API | The Authenticated Website high-volume portal user license is specifically designed to be used with Force.com sites. Because it's designed for high volumes, it should be a cost-effective option to use with Force.com sites. | Access to SFDC Content | Salesforce1 (Mobile Browser App only) | Salesforce1 (Mobile Browser App only) | Salesforce1 (Mobile Browser App only) | view and edit cases where they are listed in the Contact Name field | Receive the “Portal Super User” and “Delegated External User Administrator” permissions | |||||||||||||||
15 | Record sharing | Unlimited custom tabs | Reports & Dashboards | Reports & Dashboards | Overage (per login) or named (per user) | Access Salesforce CRM Content if they have a Salesforce CRM Content feature license or the appropriate permissions | |||||||||||||||||
16 | Roles & Sharing | Roles & Sharing | Receive the “Portal Super User” permission. | Overage (per login) or named (per user) | |||||||||||||||||||
17 | Delegated Admin | Delegated Admin | Access Salesforce CRM Content if they have a Salesforce CRM Content feature license or the appropriate permissions. | ||||||||||||||||||||
18 | Send Email | ||||||||||||||||||||||
19 | Limitations | ||||||||||||||||||||||
20 | 10 custom objects | 10 custom objects | 10 custom objects | No object access | For Force.com sites, Enterprise and Unlimited Editions each come with 25 Guest User licenses. Developer Edition comes with one Guest User license. | No access to Accounts or Contacts | Doesn't support chatter external license. | Doesn't support chatter external license. | Doesn't support chatter external license. | 2M users | No opps, leads | No opps, leads | |||||||||||
21 | 10 custom tabs | 10 custom tabs | You can't purchase additional Guest User licenses for Force.com sites. | One app ~ 20 custom objects | 7m users | 300k Users | 300k users | 300k users | 300k users | 2M users | 300k users | ||||||||||||
22 | Bulk or streaming API | 10 custom objects | 10 custom objects | 10 custom objects | |||||||||||||||||||
23 | |||||||||||||||||||||||
24 | |||||||||||||||||||||||
25 |