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CategoryCheckpointsCheck if Issue Exists
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User Onboarding Red FlagsTime to first value > 10 minutes
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Onboarding completion rate < 70%
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No personalized welcome messages
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Missing product tours for key features
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No onboarding checklist
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High drop-off during setup
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Red Flag Alert: If 2 or more boxes are checked, onboarding needs immediate attention.
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User Engagement Warning SignsNo in-app messaging system
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Feature adoption rate < 50%
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Key features unused after 30 days
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No user behavior tracking
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Missing engagement metrics
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No automated re-engagement campaigns
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Red Flag Alert: 3 or more checks indicate a serious engagement gap
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Feedback Collection IssuesNo regular feedback collection
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Low survey response rates (< 20%)
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Missing feature request system
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No user sentiment tracking
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Feedback without follow-up
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No automated feedback analysis
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Red Flag Alert: More than 2 checks suggest you're flying blind on user satisfaction.
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Customer Communication GapsNo product roadmap sharing
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Missing knowledge base
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Delayed response to feedback
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No changelog communications
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Missing customer portal
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No proactive customer outreach
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Red Flag Alert: 2+ checks indicate critical communication breakdown.
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What Your Score Means:0-3 Checks: 4-8 Checks: 9+ Checks:
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Strong retention foundation. Focus on optimization.Moderate risk. Address gaps within 30 days.High risk. Immediate attention required.
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The Action Plan:If You Scored 0-3 Checks:If You Scored 4-8 Checks:If You Scored 9+ Checks:
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Implement advanced user journey trackingSet up basic user behavior analyticsImplement immediate user feedback collection
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A/B test engagement strategiesCreate automated feedback loopsSet up basic product tours and guides
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Build predictive churn modelsLaunch an onboarding optimization projectCreate essential communication channels
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The Solution Framework:Guided product toursNext Steps: Don't let these red flags become retention issues. Start by implementing the most critical missing elements from your audit.

Need help automating your retention strategy? Try UserOrbit free and get all these retention tools in one platform.
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Personalized onboarding
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In-app messaging
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Continuous Feedback
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Automated surveys
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Feature request tracking
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Sentiment analysis
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User Journey Optimization
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Behavior tracking
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Adoption metrics
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Success milestones
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Communication Infrastructure
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Knowledge base
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Product roadmap
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Customer portal
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Next Steps: Don't let these red flags become retention issues. Start by implementing the most critical missing elements from your audit.
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Need help automating your retention strategy? Try UserOrbit free and get all these retention tools in one platform.
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Next Steps: Don't let these red flags become retention issues. Start by implementing the most critical missing elements from your audit.
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Need help automating your retention strategy? Try UserOrbit free and get all these retention tools in one platform.
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