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1
Factor0.0110.20.110.7
2
PageViewsSearchResultsFrontPageInProductYesHelpfulNotHelpfulyesUnderstandnotUnderstandCSATvotesCSATScoreScore
3
5/17/2010796782567703427179953101009191113883229557584.87%Score %cumulative scorecumulative pageviews
4
Accessibility872159262661240150.55#((Accessibility))0.04%#VALUE!#VALUE!
5
Add-ons are disabled after updating Firefox2564715282832151.64#((Add-ons are disabled after updating Firefox))0.11%#VALUE!#VALUE!
6
Assistive technology compatibility122205161422150.74#((Assistive technology compatibility))
7
Cannot scroll with mouse wheel or touchpad23040628218143252.94#((Cannot scroll with mouse wheel or touchpad))0.20%0.204026757%0.03%
8
Cannot view full screen Flash videos49653154451691352.13#((Cannot view full screen Flash videos))0.15%0.3522193501%0.09%
9
Configuring Comodo Firewall Pro714002020150.13#((Configuring Comodo Firewall Pro))0.01%0.3614296478%0.10%
10
Configuring Firefox for FIPS 140-212113071111150.21#((Configuring Firefox for FIPS 140-2))0.01%0.3759715865%0.12%
11
Configuring McAfee Internet Security17450611180150.37#((Configuring McAfee Internet Security))0.03%0.4014485216%0.14%
12
Configuring Norton Internet Security327145162431150.29#((Configuring Norton Internet Security))0.02%0.421696071%0.18%
13
Configuring Windows Firewall103115811115327224153.87#((Configuring Windows Firewall))0.27%0.6900832805%0.31%
14
Crash signature - RtlpWaitOnCriticalSection286122001150.48#((Crash signature - RtlpWaitOnCriticalSection))0.03%0.03312299069%2.72%
15
Downloads window does not open50089281087261351.85#((Downloads window does not open))0.13%0.1618766174%2.78%
16
Exporting data to Safari5271269645050351.32#((Exporting data to Safari))0.09%0.2537355312%2.84%
17
Firefox 3 upgrade switches bookmarks and other settings to older version3892716193934350.86#((Firefox 3 upgrade switches bookmarks and other settings to older version))0.06%0.3134660531%2.89%
18
Firefox does not ask to save tabs and windows on exit14892502125071812355
19
Firefox launches automatically when your computer starts6017172130250.83#((Firefox launches automatically when your computer starts))0.06%0.0577916851%0.01%
20
Firefox prints pages in a different layout2667686321052252.93#((Firefox prints pages in a different layout))0.20%0.2611019173%0.04%
21
Firefox window is too large or opens off screen3914524111910515
22
Images or animations do not show12291542614542391253.04#((Images or animations do not show))0.21%0.2111615711%0.15%
23
Importing bookmarks and other data from Netscape1835111713230251.49#((Importing bookmarks and other data from Netscape))0.10%0.3148628366%0.18%
24
Importing bookmarks and other data from other browsers15063091254782751251.82#((Importing bookmarks and other data from other browsers))0.13%0.441087018%0.37%
25
Importing bookmarks and other data from SeaMonkey314011120150.24#((Importing bookmarks and other data from SeaMonkey))0.02%0.4578753261%0.37%
26
Installing a previous version of Firefox19172121563298113552.02#((Installing a previous version of Firefox))0.14%0.598283009%0.61%
27
Links do not open in Firefox27538628315103152.20#((Links do not open in Firefox))0.15%0.7507849004%0.65%
28
Managing the Flash plugin5983296100484632157352.01#((Managing the Flash plugin))0.14%0.8905767432%1.40%
29
Missing vertical scroll bar291591634283415
30
Pressing Enter does not work in the Location bar52102132231250.80#((Pressing Enter does not work in the Location bar))0.06%0.05546613381%0.01%
31
Pressing Tab key does not select menus or buttons13624132263215
32
Restore the default Smart Bookmarks Folders353445275753451.44#((Restore the default Smart Bookmarks Folders))
33
Search suggestions260593432212150.87#((Search suggestions))0.06%0.06036821438%0.03%
34
Searches are redirected to another site110322037153811102753.61#((Searches are redirected to another site))0.25%0.3110813423%0.17%
35
Searching within a page240923721540151.92#((Searching within a page))0.13%0.4441063472%0.20%
36
Server not found15791302454621192252.04#((Server not found))0.14%0.5860663794%0.40%
37
Smart Bookmarks folders5691261589155315
38
Some plugins used by this page are out of date288622220151.18#((Some plugins used by this page are out of date))0.08%0.08159759503%0.00%
39
Some text shows up bold after upgrade299434242551150.90#((Some text shows up bold after upgrade))0.06%0.144410581%0.04%
40
The image cannot be displayed because it contains errors202315520150250.54#((The image cannot be displayed because it contains errors))0.04%0.1817596153%0.07%
41
The program must close to allow a previous installation attempt to complete831104212100151.53#((The program must close to allow a previous installation attempt to complete))0.11%0.2881403094%0.08%
42
Unable to download attachments from Hotmail or Windows Live Mail1103686243115
43
Unexpected installation error -203 when installing add-ons1749482230250.24#((Unexpected installation error -203 when installing add-ons))0.02%0.01673886259%0.02%
44
Upgrading to Firefox 3.52124031502531151.38#((Upgrading to Firefox 3.5))0.10%0.1127669071%0.05%
45
Use Internet Explorer messages upon Firefox startup1381411176150350.94#((Use Internet Explorer messages upon Firefox startup))0.06%0.1777475287%0.07%
46
Using plugins with Firefox1738871348713108451.04#((Using plugins with Firefox))0.07%0.2496297228%0.28%
47
Video or audio does not play2250178262254281311152.39#((Video or audio does not play))0.17%0.4157896299%0.57%
48
Website colors are wrong164183284660451.15#((Website colors are wrong))0.08%0.4957608266%0.59%
49
Websites or add-ons incorrectly report incompatible browser76163111221150.58#((Websites or add-ons incorrectly report incompatible browser))0.04%0.5362287074%0.60%
50
Forgot my master password1447325272013244124.9166665081.01#((Forgot my master password))0.07%0.6062692778%0.78%
51
Right-clicking does not work1693963110413194.8888888363.41#((Right-clicking does not work))0.24%0.8428178734%0.80%
52
Accessing FTP servers61717610164101616784.8756.89#((Accessing FTP servers))
53
Reloading Live Bookmarks3074124310610284.875
54
Toolbar keeps resetting73228407073923664.8333334922.36#((Toolbar keeps resetting))0.16%0.1636834564%0.09%
55
Using the QuickTime plugin with Firefox1884431342152523664.8333334921.18#((Using the QuickTime plugin with Firefox))0.08%0.2458813812%0.33%
56
Cannot clear Location bar history13552274326927423010164.8125
57
How to customize the toolbar518774234577238745021264.80769252816.27#((How to customize the toolbar))1.13%1.129799551%0.65%
58
How to make Firefox the default browser99825375874522152193191394.80575561518.64#((How to make Firefox the default browser))1.29%2.423883149%1.90%
59
Flash-based videos and sound do not play correctly2124951654155228954.8000001913.02#((Flash-based videos and sound do not play correctly))0.21%2.633604904%2.17%
60
Importing bookmarks and other data from Safari297812063606054.8000001911.90#((Importing bookmarks and other data from Safari))0.13%2.765810373%2.21%
61
Upgrading to Firefox 3.612161576381111011354.800000191
62
Clearing Location bar history230759538261153223794.77777767210.57#((Clearing Location bar history))0.73%0.7334989392%0.29%
63
Search bar186332456377152523494.7777776726.83#((Search bar))0.47%1.207649934%0.52%
64
Form autocomplete2310276132852215227174.7647056584.65#((Form autocomplete))0.32%1.53014982%0.81%
65
Firefox crashes642417111649639151844.751.37#((Firefox crashes))0.09%1.624912351%1.62%
66
Firefox will not start68393322236211139762544.757.14#((Firefox will not start))0.50%2.120906363%2.48%
67
How to turn off Java applets52566645659044.751.39#((How to turn off Java applets))0.10%2.217567977%2.54%
68
Importing bookmarks from Google Chrome431631334316280244.75
69
Importing favorites and other data from Internet Explorer570243653206220110252151404.7527.31#((Importing favorites and other data from Internet Explorer))1.90%1.895500652%0.72%
70
Protecting stored passwords using a master password4805899610416184.751.98#((Protecting stored passwords using a master password))0.14%2.032858587%0.78%
71
Menu bar is missing41794821572607523705554.72727251112.67#((Menu bar is missing))0.88%2.912377646%1.30%
72
Setting Firefox as the default browser does not work1419216221022133285114.7272725117.61#((Setting Firefox as the default browser does not work))0.53%3.440495661%1.48%
73
Page Zoom1359305122325037635324.71875
74
Exporting bookmarks to Opera2986458114110074.7142858513.75#((Exporting bookmarks to Opera))0.26%0.2605269711%0.04%
75
Live Bookmarks10451483526912512274.7142858512.85#((Live Bookmarks))0.20%0.4585832951%0.17%
76
Backing up and restoring bookmarks4600283211551235913213934.70967721912.45#((Backing up and restoring bookmarks))0.86%1.323178445%0.75%
77
Finding your Firefox version11363438233911402274.703703882.27#((Finding your Firefox version))0.16%1.480878028%0.89%
78
Exporting data to Internet Explorer73718618147161190134.6923074724.80#((Exporting data to Internet Explorer))0.33%1.813835993%0.98%
79
How to clear Search bar history1431246395422421215134.6923074728.72#((How to clear Search bar history))
80
Creating a desktop shortcut to a web page151428113291199231164.6875
81
High memory usage10001332764748134.6666665081.52#((High memory usage))0.11%0.1053120696%0.13%
82
How to make Firefox automatically dial up13416311554134.6666665081.21#((How to make Firefox automatically dial up))0.08%0.1891541773%0.14%
83
Importing Internet Explorer Favorites from another computer129327036160857264.6666665082.72#((Importing Internet Explorer Favorites from another computer))0.19%0.3781648478%0.30%
84
Mouse buttons do not work as Back and Forward24520221365134.666666508
85
Moving your Firefox bookmarks and settings352725358278152116534.6666665082.76#((Moving your Firefox bookmarks and settings))0.19%0.1915441032%0.44%
86
Troubleshooting extensions and themes519462131071461451494.6666665081.39#((Troubleshooting extensions and themes))0.10%0.2879682689%1.09%
87
Username and password not remembered413636534318341359916234.65217399613.82#((Username and password not remembered))0.96%1.247644381%1.61%
88
How to clear the cache1616721422219567832088321462024.64851474878.25#((How to clear the cache))
89
How to synchronize your bookmarks and settings between computers8833682014242211114.6363635061.69#((How to synchronize your bookmarks and settings between computers))0.12%0.1172696416%0.11%
90
Keyboard shortcuts165567285553915087194181214.628098965
91
Firefox consumes a lot of CPU resources2608761369133226584.6251.51#((Firefox consumes a lot of CPU resources))0.11%0.1051388319%0.33%
92
Parental controls360379340727940181284.6259.34#((Parental controls))0.65%0.7536703605%0.78%
93
Youtube HTML5 does not work in Firefox114094453090441744714.6197180751.72#((Youtube HTML5 does not work in Firefox))0.12%0.8728101126%2.21%
94
Exporting bookmarks to an HTML file521185367518791457613726864.61627912546.71#((Exporting bookmarks to an HTML file))3.24%4.115202687%2.87%
95
Using the spell checker1595244163103315324264.615384579
96
Custom installation of Firefox on Windows2462771710110054.599999905
97
Firefox cannot load websites but other programs can295215943124961381854.5999999053.67#((Firefox cannot load websites but other programs can))0.25%0.2547304079%0.37%
98
Remembering passwords3381677426782230313154.59999990510.01#((Remembering passwords))0.69%0.9495701513%0.79%
99
Bookmark folders17084214421128202711194.57894754411.51#((Bookmark folders))0.80%1.7484286%1.01%
100
Text Zoom145939694043819373264.57692289415.92#((Text Zoom))1.11%2.853626411%1.19%
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