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OBJECTIVE:The objective of this test is to evaluate how users interact with the ftc.gov navigation.ResearcherJackie & JoiJackie & JoiKandace & KhadijatKandace & Khadijat
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Task 1TesterHeydi (Web)Lindsay (Mobile)Maureen (Web)Kirsten (Mobile)
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Research Question:Do you have any issues using the drop down menu?No issues, finding or navigatingShe easily found the menu on the mobile version of the site No issues easily found the navigation bar. Felt like there was too much information in the nav drop down menus and noticed that some of the information was repeatedno issues finding the drop down menu
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Goal/Output:To have the user test the drop down menus for any issues.
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Assumptions:That the user knows how drop down menus function.
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Scenario/Steps:1. Open to the website https://www.ftc.gov/
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2. Allow the user to test the drop down menu and give their observations
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Success Criteria:User tells thier observation on the drop down menus.
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Notes:At the end, she mentioned that the blue bars above the navigation menu were confusing. They seem more important than the menu and distract her from the rest of the websiteOverall, she felt like the top menu had too many section and too many options within each section
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Task 2
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Research Questions:Do buttons and section link highlight when you hover over them?The buttons and link highlight as expected and that was helpful to herButtons on sites don't highlight She was so stuck on the fact that there was so much information. sounded unsure/aprehensive when asked if it was easy to tell she had hovered over/clicked a linkfelt that the menu on the side needed to have the actions that you would "do" oon the website and was confused that there was FTC info there instead
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Goal/Output:To get the user observation about buttons and section link highlights.
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Assumptions:That the user knows how buttons and links work.
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Scenario/Steps:1. Open to the website https://www.ftc.gov/
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2. Allow the user to give observations on about the buttons section links and if they highlight.
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Success Criteria:User to give observations on about the buttons section links and if they highlight.
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Notes:She mentioned the feedback bar on the right was kind of annoying. it felt like it was blocking her view of the actual site
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Task 3
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Research Question:How do you know this is an official website from the United States government? How did you verify this information?She knew it was an official gov website bc it ended in .gov and the top right had a verification. Also the logo and the agency name look officialShe was able to locate the section that explains this is an official gov site. Also the .gov was an indicatorFelt that the initial FTC logo was too small and insignificant to the site. also felt that the text informing that it is an offcial site shold be much biggerShe know it was a gov sit because of the logo, but felt that the logo should have been bigger and was able to locate the info confirming so
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Goal/Output:To locate in the navigation bar where it explains to the user that it is a verified government website.
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Assumptions:That the https://www.ftc.gov/ is an official website of the United State Government.
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Scenario/Steps:1. Open to the website https://www.ftc.gov/
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2. Find and click on the section that explains that this is an official government website.
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3. After the section is opened, have the user note the two ways to verify that this is a government website.
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Success Criteria:Viewing the drop down menu that explains that it is a government site and how to tell. She did not view the drop down menu
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Notes:
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Task 4
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Research Question:How do you get the to the take "TAKE ACTION" section by using the navigation at the top of website. She randomly picked advice and guidance and saw take action in that menuShe was focused on scrolling looking for take action. She didn't feel she needed the menu since take action had it's own section in the homepageit wasn't hard for her to find the Take Action from the drop downNo issues finding this section
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Goal/Output:Find the "TAKE ACTION" section by clicking down menu for "ADVICE AND GUIDANCE"It took her a second to find this and she didn't really know where to start
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Assumptions:That the user understands how drop down menus work.
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Scenario/Steps:1. Open to the website https://www.ftc.gov/
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2. Search each of the drop menus, until you reach the "ADVICE AND GUIDANCE"
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Success Criteria:Finding the "TAKE ACTION" section by clicking down menu for "ADVICE AND GUIDANCE"She did accomplish this but she said it felt lucky
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Notes:
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Task 5
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Research Question:How do you change the website to Spanish?She easily found the spanish link and clicked itAt first she couldn't find the espanol link but then noticed it at the top of the menufelt the espanol needs to be bigger and bolderhas no issues finding
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Goal/Output:Switch the site to Spanish.
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Assumptions:That Spanish user use the website also.
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Scenario/Steps:1. Click on the Espanol
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Success Criteria:Switching the site to Spanish.
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Notes:She said the feedback bar was annoying
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