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ParticipantExContent typeStandardized content typeUnique standardized content types
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Aus Michael1How to guidesHow-toHow-to
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1pop-up / modalsIn-product help contentIn-product help content
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1FAQsFAQFAQ
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1Feature Matrix
Product overview / feature overview / feature matrix
Product overview / feature overview / feature matrix
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1concept proposalConceptConcept
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1Internal documentsInternal documentationInternal documentation
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1Release NotesRelease notesRelease notes
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1Animated GIFs and Carousels
Visual content / video content / multimedia content
Visual content / video content / multimedia content
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1Document registers, link/version maintenanceLink management / version management
Link management / version management
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1Support responses
Support responses / internal support documentation / chatbot responses
Support responses / internal support documentation / chatbot responses
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1Troubleshooting articlesTroubleshootingTroubleshooting
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2Account management for doco teamAccount managementAccount management
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2Style guideStyle guideStyle guide
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2Product / organisation Glossary and SMEsGlossary / term disambiguationsGlossary / term disambiguations
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2Audience segments / user personasUser personas / audience definitionsUser personas / audience definitions
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2Match format to how user accesses docoMatch format to how user accesses docs
Match format to how user accesses docs
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2
Investigate current support or competing products' help topics
Competitor product and documentation research
Competitor product and documentation research
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2
Standards (demos env, image area, source data, annotations)
Standards (demos env, image area, source data, annotations)
Standards (demos env, image area, source data, annotations)
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2Outline of topicsSite map / index / outline / table of contents
Site map / index / outline / table of contents
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2Maintenance planDocumentation maintenance planDocumentation maintenance plan
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3Animated GIFs, carousels, video
Visual content / video content / multimedia content
Interactive tables and forms
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3Interactive tables / formsInteractive tables and formsRelated articles / see also
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3Explaining related articles (chapters / overviews)Related articles / see alsoEditing and reviews / reviewer guide
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3
Link management outbound AND INBOUND to internal and external content
Link management / version managementStakeholder alignment and updates
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3
Editing word use, esp product / function nouns and verbs
Editing and reviews / reviewer guideSlack messages
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3Standardizing layouts and visuals
Visual content / video content / multimedia content
Git commit messages
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3Edit, edit, edit (periodic reviews)Editing and reviews / reviewer guide
Documentation team policies and procedures
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3
Align content with ext stakeholders (support, marketing, training)
Stakeholder alignment and updatesBlog posts
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Aus Yvonne1Edit internal docsInternal documentationRepository management scripts
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1lots of slack messages!Slack messagesPrior experience magazine articles
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1Git commit messagesGit commit messagesPrior experience documentation
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1Docs for other tech writersDocumentation team policies and proceduresTemplates
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1Prior exp. blog postsBlog postsExamples of good documentation
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1Scripts to manage reposRepository management scriptsContent strategy
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1Prior exp. magazine articlesPrior experience magazine articlesDeveloper guide
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1Prior exp. docs for those technically behindPrior experience documentationCollaborators
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2TemplatesTemplatesTutorial
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2Examples of doc typeExamples of good documentation
Writing guidelines / writing best practices / writing checklist
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2
Understanding of where their doc fits into a suite of docs
Content strategyInternal blogs
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2Devs: basic tips (but not too many)Developer guideAPI documentation
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2
Someone to collaborate with as a sounding board
CollaboratorsUser journey maps
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3Tutorials - often missed in initial docsTutorialInternal research reports
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3Doc writing tips - (Slack bots?)
Writing guidelines / writing best practices / writing checklist
Documentation analytics
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Aus Phil1Internal blogsInternal blogsInformation architecture
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1Tutorials/GuidesTutorialAccess to subject matter experts
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1Strategy docsContent strategy
Publishing release checklist / release plan
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1API docsAPI documentationContent audits
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1Journey mapsUser journey mapsDocumentation feedback workflow
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1Research reportsInternal research reportsDocumentation publishing workflow
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1Slack help :PSlack messagesOnboarding guide
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2Style guideStyle guideKnowledge base articles
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2GlossaryGlossary / term disambiguationsUI field descriptions
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2Audience/personasUser personas / audience definitionsGetting started guide
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2AnalyticsDocumentation analyticsDocumentation use cases
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2(Good) ExamplesExamples of good documentationMulti-channel publishing
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2Information ArchitectureInformation architectureCollaborators in cross-functional teams
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2Access to SMEsAccess to subject matter expertsChangelog
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2Release planPublishing release checklist / release planCode samples
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2Maintenance/ownership planDocumentation maintenance planMentorship
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3Content auditsContent auditsFriction log
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3Forms (feedback, etc.)Documentation feedback workflowCode change and testing notes
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3Content Management GuidesDocumentation team policies and procedures
Bug report / issue template / issue description
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3Workflow / Approvals planDocumentation publishing workflow
Support / support guidelines / support contacts / get support
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3Onboarding docsOnboarding guide
Landing page / portal or platform landing page / welcome
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Aus Karl1Online Help articlesKnowledge base articlesAPI reference
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1Software High-level Overviews
Product overview / feature overview / feature matrix
Navigation menus
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1Release NotesRelease notesREADME
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1API docsAPI documentation
Deprectation notice / compatibility reference
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1How to (for installations)How-to
Product roadmap / project roadmap / documentation roadmap
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1Field descriptionsUI field descriptionsUI content
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1Internal docsInternal documentationTips and tricks
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2Product Intro/Overview
Product overview / feature overview / feature matrix
Engagement processes
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2Getting started guideGetting started guideCopy library
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2Style guideStyle guideMigration guide
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2Glossary for standard namingGlossary / term disambiguationsDeprecation strategy
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2Knowledge of stakeholders & audienceUser personas / audience definitionsLocalization plan
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2Identify doc use casesDocumentation use casesCheat sheets
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3addressing common pain points (FAQs)FAQ
Communication strategy / emails / announcements
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3Multimedia content (video tutorials etc.)
Visual content / video content / multimedia content
Accessibility guidelines
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3Doc maintenance / versioningDocumentation maintenance planSEO strategy
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3User feedback & analyticsDocumentation analyticsInteractive guides
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3Multiple output formatsMulti-channel publishingDocumentation updates
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3Collab with other teams (support, product)Collaborators in cross-functional teams
Documentation landing page / support landing page / welcome
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3Maintaining docs as priority for managementStakeholder alignment and updatesSubmission forms
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Aus Chris1ChangelogsChangelogUser testing workshops
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1Developer docs - code samplesCode samplesDocumentation tool overview
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1How-toHow-toDefinition of done
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1Research docs - to help devs to write betterDeveloper guide
Content success evaluation / content scorecard
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2Style guidesStyle guideProposals
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2TemplatesTemplatesPlain English guides
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2Existing docs to refer before diving-inExamples of good documentationRACI chart
93
2
Show me how-to: start to end (Producing to publishing)
Documentation publishing workflowCode references
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2Pair-me up with experienced writerMentorshipExceptions / edge cases
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3Review process docsDocumentation team policies and procedures
Interactive components to serve designers and engineers
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3Content feedbackDocumentation feedback workflowEnd to end workflows
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3Addressing friction logs and validatingFriction logReference
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Aus Henri1Support ticket responses
Support responses / internal support documentation / chatbot responses
Case studies / use cases
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1Code change and testing notesCode change and testing notesWhite papers
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1Tutorials for app featuresTutorialThought leadership eBooks