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Instructions
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The most important skill for a manager is to select the ONE idea to implement this week. Not trying to do 10 at once. Only ONE forces the manager to pick the BIGGEST IMPACT item that is doable in a week. Elite managers are comfortable being forced to make decisions about cost and priority and timing, not JUST produce a list of things for someone else to choose from. What happens with bad managers is they generate all the ideas and pick the wrong things to do at the wrong times.
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Deliverable #1: What is the biggest impact item for this team that you would do next week?
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Introduce and Enforce Internal QB to improve External QB FTAR from current 62% to 95%Proposed InternalQBEQB FTAR from 62% to 95%
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Deliverable #2: Provide a summarized stack rank (1 = action you would take next week.......5 = least important decision to make)of all the actions you recommend for this team based on your insights with WS data.
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ActionAffect quality?Easy/Hard?Quick/Long?DetailsSlideLinks
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[1 idea] Introduce and Enforce Internal QB+33% FTAREasyQuickDrop Internal QB FTAR by -81% to improve qualityslide-81%
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Automate Intake+12% FTARHardLongMinimize vague input requirements to improve deliverables qualityslide
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Automate Testing+9% FTARHardQuickMake post-impl testing mandatory, eliminate human errors to improve deliverables qualityslide
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Turnaround 3 ICs through the Bootcamp+8.9% FTAREasyLongGrow technical skills and culture alignment to improve deliverables qualityslide
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Automate Execution+6% FTARHardQuickEliminate human errors during task execution to improve deliverables quality and timingslide
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Enable ZBT-based Calendar+6% FTAREasyQuickRaise ICs’ focus to avoid human errors and improve deliverables qualityslide
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Deliverable #3 Instructions: Identify at least 10 specific units that failed the quality bar. For each unit, provide the reason for failure and the solution that would prevent this failure. Then stack rank the solutions in deliverable #4.
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Jira ticket linkReason for QB failureSolution
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VMWC-7660IC misbehaviour (requirements misread)Create and follow runbook (Introduce IQB)
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VMWC-7513Vague requirements
IC mistake (partial resolution), customer failed to test		Standardize and automate ticket creation (Automate intake)
Update runbook and follow it (Introduce and enforce IQB)
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VMWC-7661Customer failed to test. Not enough knowledge/no test scenario given by ICUpdate and follow runbook (Introduce and enforce IQB)
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VMWC-7655Low quality input
No standard runbook		Standardize and automate ticket creation (Automate intake)
Create and follow runbook (Introduce and enforce IQB)
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VMWC-7555Low quality inputStandardize and automate ticket creation (Automate intake)
Create and follow runbook (Introduce IQB)
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VMWC-7524Low quality input
No standard runbook
Not tested		Standardize and automate ticket creation (Automate intake)
Create and follow runbook (Introduce IQB)
Automate testing
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VMWC-7550Not tested both - before delivery and before acceptanceFollow existing runbook (Introduce IQB)
Automate testing
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VMWC-7466Low quality input
Not tested		Standardize and automate ticket creation (Automate intake)
Create and follow runbook (Introduce IQB)
Automate testing
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VMWC-5527Low quality input
No standard runbook		Standardize and automate ticket creation (Automate intake)
Create and follow runbook (Introduce IQB)
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VMWC-7835Low quality input
No test scenario given by IC 		Standardize and automate ticket creation (Automate intake)
Update and follow runbook (Introduce IQB)
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Deliverable #4: Stack rank of solutions for QB failures
Occurences
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1. Introduce and Enforce Internal QB10
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2. Standardize and automate ticket creation (Automate intake)7
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3. Automate testing3
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1 Idea implementation plan
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DayAction itemDetails
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Day 1Compile Internal QBEnvision IQB items
Approve with my manager
Require ICs to follow immediately
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Day 2Adjust JIRA workflowAdd Review step in the JIRA workflow
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Add JIRA IQB checklistAdd checklist based on IQB. To be checked during IQB enforcements
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Do mandatory quality enforcementsAs a manager I will review each and every deliverable againt the new iQB
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Day 3Update team PlaybookUpdate with implemented process changes
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Create Internal QB FTAR reportReport is based on JIRA data
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Create External QB FTAR reportReport is based on JIRA data
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Day 4Set up Quality Enforcement Team (QET)Approve QET team design and budget with my manager
Dedicate ICs to do quality enforcement
Coach QET ICs on doing quality validations against IQB
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Day 5Stack Rank ICs by QualityWSPro MRP
Use FTAR reports as objective ranking data source
Biuld per-IC coaching plans based on FTAR failed units
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