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INFOKNOWN BUGS / ISSUES (17th December 2018) - ASHES OF CREATION APOCALYPSE
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This document is created and managed by the community. It is meant to help testers and is in NO way an accurate rep. of the developers work
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BUGS / ISSUES / ERRORS
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LAUNCHER / CRASH ERRORSError IDDescriptionSolution
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Error Code 1Cannot create file when file already exists.-
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Error Code 3Fatal error, wrong version of the game.Perform a clean install.
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Managed by ZiiError Code 12--
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Error Code 56--
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Code 2147483651-Requires multiple restarts to fix.
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Code 3221225477Driver related.Requires multiple restarts to fix.
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Code Patcher .x deltaxdelta.exe file missing or could not be found.Disable anti-virus completely.
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Javascript ErrorNode.js errors occur due to a wide variety of issues.-
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Delta3.exexdelta3.exe file missing or could not be found.Disable anti-virus completely.
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Cannot Click InstallWrong resolution error. Tab around to fix.Press Tab repeatedly to select it.
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Created by ShazeBluescreenLoading into game, bluescreened with ‘PSN list corrupt’ error.-
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Black ScreenStuck at black screen after Unreal/Intrepid splash screens.-
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Windows FirewallDenies access on APOC-alpha0-1.Allow AoC in your firewall.
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Memory ErrorOut of memory to allocate a texture.-
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Error Finding DriveInstall pathing error.Install game in default directory.
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Virtual Reality ErrorsDefault Unreal Engine 4 code, ignore.-
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Graphics Driver ErrorsOutdated graphic drivers cause crashes.Update Graphic drivers
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Password ErrorError When Not Entering Password.-
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Checkmate GuildJavascript Error Uncaught Exception MsgID 134Node.js errors occur due to a wide variety of issues, no confirmed fix yet.-
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Unreal Engine 4 Fatal Error-Install UE4 from the Epic games launcher.
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Anti Cheat Violation 000001Forces computer to restart.-
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An Exception Occured On The Server-Restart client.
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Patching Failed Disk ErrorRan out of space during install or disk error.Ensure you have enough disk space in the install directory
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LAUNCHER / CRASH ERRORS
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Ashes PostPatching Failed Disk ErrorPatcher.disk Error Cannot create a file when that file already existsDelete problematic file.
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Antivirus Killing InstallSome Anti-virus run in the background after disabling.Disable anti-virus completely.
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Connection Timed Out--
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APOC.exe AICrashes launcher.-
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Login PasswordCan’t log into account after resetting password.-
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Easyanticheat DX11Error states feature 10.0 is required to run the engine. Update graphic drivers.Install DirectX End-User-Runtime
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Launching Game Without Using Desktop LauncherDoing this causes the game to not restart.-
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Ashes of CreationReplication Graph Plugin Error--
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Error Code 4Fail to start the game; game exited with code 4, signal: null-
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Cannot View NDA In Launcher--
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GetAuthInfosCallbackIs not a function error.-
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WindowsNoEditor.PakFile in use by another processKill launcher via Task manager
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Connect To Patch Scene Operation Has Timed Out--
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Please check #server-status channel on the AoC Discord for accurate server up/down status and updates.
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DX11 10.0 ErrorDriver issue. Alternatively install DirectX End-User-Runtime.Update Graphic drivers
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Ffmpeg.dll Error--
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Time Out Error--
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Patch NotesPatch notes on the launcher page shows the AoC homepage instead as it is not properly directed.-
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ECONNABORTED Error--
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Avast AntivirusAvast scans game for Malware on launch.Disable Anti-virus to avoid deletes.
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No Directory FoundInvalid file pathing-
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Patch FailedPatch Failed \Win64\CrashReportClient.exe.Restart client.
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Failed To Start GameFail to start the game: Property 'data' of undefined.-
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LAUNCHER / CRASH ERRORSPatching Failed Access to X deniedPatching Failed Access to patch CrashReportClient.exe denied.Restart client.
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Win64-Shipping Access deniedAccess to the path Win64-Shipping.exe is denied-
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Trying To Delete AshesWhen trying to delete AoC, players recieve a Corrupt Binaries message.-
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Patching FailedPatching failed could not find part of the path.Install in default directory.
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User Not FoundTrying to log into the launcher and it states the user is not found.Ensure the User/pass is correct. Use the new credentials you set.
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Random Login Passwords Working--
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Download Stuck At 100%Verifying filesDon't touch it. Let it finish verifying.
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Uncaught ExceptionJavascript Error Uncaught Exception- Spawn Launch Ashes.exe-
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No Endpoint Available On Server For Transport' Raknet"Patching Failed:Code "No Endpoint Available On Server For Transport' Raket".Wait for server to come back online
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Access denied on APOC-alpha0Failed to start the game: Access denied on APOC-alpha0-1.Wait for server to come back online. Additionally disable ASUS Aura.
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Patching Failed:Code Spawn EPERM--
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Operation Timed OutConnect To Patch Scene Operation Has Timed Out-
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Outdated .NET-Update .NET via Microsoft website
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AoC Launcher Support PageAoC launcher opens support page while playing different games.-
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Memory UsageMemory usage increases over time.Restart client.
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Launch ForbiddenKernel modification detected.-
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Slow Download SpeedsDue to multiple people downloading-
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Download JumpsGame Install keeps resetting progress.Restart client.
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Black Screen, And Computer RebootsGame has a black screen and your computer will reboot itself.Run AoC as administrator.
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Bitdefender AntivirusBitdefender stops the game downloading, and states the game acts like ransomware. Disable Anti-virus completely.
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Bitdefender AntivirusPatcher flagged as virus by BitDefender Antivirus.-
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Desync--
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CloudflareCloudflare service down, attempt to clear cacheTry a different browser/device
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LAUNCHER / CRASH ERRORSAoC UnremovableAoC becomes unremovable from windows when following email instructions.-
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Launcher ErrorLauncher starts but then closes.Run as Admin, Restart client.
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Launcher BackgroundLauncher background image is replaced with green.Restart client.
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Ghost APOCGhost APOC hurting download.-
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Version CheckVersion checker is not checking 3 out of 4 times.-
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Buzzy SoundWhen on the launch screen, players can hear a constant buzzing sound.Restart client.
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EasyAntiCheat FailedEasyAntiCheat StartService Failed: 1058.Restart client.
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Game Downloads SlowGame downloads at speeds lower than expected.-
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Download Stuck At 0%Download is stuck at 0% for a long period of time.Wait for 10-15 minutes, restart.
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Redownloading LauncherGame tries to completely redownload everytime the launcher is started.Outdated launcher.
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Game Will Not ReloadPlayers can not reload the game.Restart client.
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Patcher SceneConnect to patcher scene has timed out.Restart client.
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Patcher Stops at 88%Game patcher stays at 88% for long periods.-
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Patcher Restarts at 6%When the patcher hits 6% it restarts.Check AV/Firewall.
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2FA issueRemoving 2fa allowed login.-
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Download Goes Up And DownDownload randomly goes to a lower then higher percentage.Wait patiently.
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Download Not StartingDownload does not start at all.Wait for 10-15 mins, restart.
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Shop 403 ErrorShop site gives 403 error and blue screens.Not implemented yet.