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1 | INFO | KNOWN BUGS / ISSUES (17th December 2018) - ASHES OF CREATION APOCALYPSE | ||||||||||||||||||||||||||||||||
2 | This document is created and managed by the community. It is meant to help testers and is in NO way an accurate rep. of the developers work | |||||||||||||||||||||||||||||||||
3 | BUGS / ISSUES / ERRORS | |||||||||||||||||||||||||||||||||
4 | ||||||||||||||||||||||||||||||||||
5 | LAUNCHER / CRASH ERRORS | Error ID | Description | Solution | ||||||||||||||||||||||||||||||
6 | Error Code 1 | Cannot create file when file already exists. | - | |||||||||||||||||||||||||||||||
7 | Error Code 3 | Fatal error, wrong version of the game. | Perform a clean install. | |||||||||||||||||||||||||||||||
8 | Managed by Zii | Error Code 12 | - | - | ||||||||||||||||||||||||||||||
9 | Error Code 56 | - | - | |||||||||||||||||||||||||||||||
10 | Code 2147483651 | - | Requires multiple restarts to fix. | |||||||||||||||||||||||||||||||
11 | Code 3221225477 | Driver related. | Requires multiple restarts to fix. | |||||||||||||||||||||||||||||||
12 | Code Patcher .x delta | xdelta.exe file missing or could not be found. | Disable anti-virus completely. | |||||||||||||||||||||||||||||||
13 | Javascript Error | Node.js errors occur due to a wide variety of issues. | - | |||||||||||||||||||||||||||||||
14 | Delta3.exe | xdelta3.exe file missing or could not be found. | Disable anti-virus completely. | |||||||||||||||||||||||||||||||
15 | Cannot Click Install | Wrong resolution error. Tab around to fix. | Press Tab repeatedly to select it. | |||||||||||||||||||||||||||||||
16 | Created by Shaze | Bluescreen | Loading into game, bluescreened with ‘PSN list corrupt’ error. | - | ||||||||||||||||||||||||||||||
17 | Black Screen | Stuck at black screen after Unreal/Intrepid splash screens. | - | |||||||||||||||||||||||||||||||
18 | Windows Firewall | Denies access on APOC-alpha0-1. | Allow AoC in your firewall. | |||||||||||||||||||||||||||||||
19 | Memory Error | Out of memory to allocate a texture. | - | |||||||||||||||||||||||||||||||
20 | Error Finding Drive | Install pathing error. | Install game in default directory. | |||||||||||||||||||||||||||||||
21 | Virtual Reality Errors | Default Unreal Engine 4 code, ignore. | - | |||||||||||||||||||||||||||||||
22 | Graphics Driver Errors | Outdated graphic drivers cause crashes. | Update Graphic drivers | |||||||||||||||||||||||||||||||
23 | Password Error | Error When Not Entering Password. | - | |||||||||||||||||||||||||||||||
24 | Checkmate Guild | Javascript Error Uncaught Exception MsgID 134 | Node.js errors occur due to a wide variety of issues, no confirmed fix yet. | - | ||||||||||||||||||||||||||||||
25 | ||||||||||||||||||||||||||||||||||
26 | Unreal Engine 4 Fatal Error | - | Install UE4 from the Epic games launcher. | |||||||||||||||||||||||||||||||
27 | Anti Cheat Violation 000001 | Forces computer to restart. | - | |||||||||||||||||||||||||||||||
28 | An Exception Occured On The Server | - | Restart client. | |||||||||||||||||||||||||||||||
29 | ||||||||||||||||||||||||||||||||||
30 | Patching Failed Disk Error | Ran out of space during install or disk error. | Ensure you have enough disk space in the install directory | |||||||||||||||||||||||||||||||
31 | LAUNCHER / CRASH ERRORS | |||||||||||||||||||||||||||||||||
32 | Ashes Post | Patching Failed Disk Error | Patcher.disk Error Cannot create a file when that file already exists | Delete problematic file. | ||||||||||||||||||||||||||||||
33 | Antivirus Killing Install | Some Anti-virus run in the background after disabling. | Disable anti-virus completely. | |||||||||||||||||||||||||||||||
34 | Connection Timed Out | - | - | |||||||||||||||||||||||||||||||
35 | APOC.exe AI | Crashes launcher. | - | |||||||||||||||||||||||||||||||
36 | Login Password | Can’t log into account after resetting password. | - | |||||||||||||||||||||||||||||||
37 | Easyanticheat DX11 | Error states feature 10.0 is required to run the engine. Update graphic drivers. | Install DirectX End-User-Runtime | |||||||||||||||||||||||||||||||
38 | Launching Game Without Using Desktop Launcher | Doing this causes the game to not restart. | - | |||||||||||||||||||||||||||||||
39 | ||||||||||||||||||||||||||||||||||
40 | Ashes of Creation | Replication Graph Plugin Error | - | - | ||||||||||||||||||||||||||||||
41 | ||||||||||||||||||||||||||||||||||
42 | Error Code 4 | Fail to start the game; game exited with code 4, signal: null | - | |||||||||||||||||||||||||||||||
43 | Cannot View NDA In Launcher | - | - | |||||||||||||||||||||||||||||||
44 | GetAuthInfosCallback | Is not a function error. | - | |||||||||||||||||||||||||||||||
45 | WindowsNoEditor.Pak | File in use by another process | Kill launcher via Task manager | |||||||||||||||||||||||||||||||
46 | Connect To Patch Scene Operation Has Timed Out | - | - | |||||||||||||||||||||||||||||||
47 | Please check #server-status channel on the AoC Discord for accurate server up/down status and updates. | |||||||||||||||||||||||||||||||||
48 | DX11 10.0 Error | Driver issue. Alternatively install DirectX End-User-Runtime. | Update Graphic drivers | |||||||||||||||||||||||||||||||
49 | Ffmpeg.dll Error | - | - | |||||||||||||||||||||||||||||||
50 | Time Out Error | - | - | |||||||||||||||||||||||||||||||
51 | Patch Notes | Patch notes on the launcher page shows the AoC homepage instead as it is not properly directed. | - | |||||||||||||||||||||||||||||||
52 | ||||||||||||||||||||||||||||||||||
53 | ECONNABORTED Error | - | - | |||||||||||||||||||||||||||||||
54 | Avast Antivirus | Avast scans game for Malware on launch. | Disable Anti-virus to avoid deletes. | |||||||||||||||||||||||||||||||
55 | No Directory Found | Invalid file pathing | - | |||||||||||||||||||||||||||||||
56 | Patch Failed | Patch Failed \Win64\CrashReportClient.exe. | Restart client. | |||||||||||||||||||||||||||||||
57 | Failed To Start Game | Fail to start the game: Property 'data' of undefined. | - | |||||||||||||||||||||||||||||||
58 | LAUNCHER / CRASH ERRORS | Patching Failed Access to X denied | Patching Failed Access to patch CrashReportClient.exe denied. | Restart client. | ||||||||||||||||||||||||||||||
59 | Win64-Shipping Access denied | Access to the path Win64-Shipping.exe is denied | - | |||||||||||||||||||||||||||||||
60 | Trying To Delete Ashes | When trying to delete AoC, players recieve a Corrupt Binaries message. | - | |||||||||||||||||||||||||||||||
61 | Patching Failed | Patching failed could not find part of the path. | Install in default directory. | |||||||||||||||||||||||||||||||
62 | User Not Found | Trying to log into the launcher and it states the user is not found. | Ensure the User/pass is correct. Use the new credentials you set. | |||||||||||||||||||||||||||||||
63 | ||||||||||||||||||||||||||||||||||
64 | Random Login Passwords Working | - | - | |||||||||||||||||||||||||||||||
65 | Download Stuck At 100% | Verifying files | Don't touch it. Let it finish verifying. | |||||||||||||||||||||||||||||||
66 | Uncaught Exception | Javascript Error Uncaught Exception- Spawn Launch Ashes.exe | - | |||||||||||||||||||||||||||||||
67 | No Endpoint Available On Server For Transport' Raknet" | Patching Failed:Code "No Endpoint Available On Server For Transport' Raket". | Wait for server to come back online | |||||||||||||||||||||||||||||||
68 | Access denied on APOC-alpha0 | Failed to start the game: Access denied on APOC-alpha0-1. | Wait for server to come back online. Additionally disable ASUS Aura. | |||||||||||||||||||||||||||||||
69 | Patching Failed:Code Spawn EPERM | - | - | |||||||||||||||||||||||||||||||
70 | Operation Timed Out | Connect To Patch Scene Operation Has Timed Out | - | |||||||||||||||||||||||||||||||
71 | Outdated .NET | - | Update .NET via Microsoft website | |||||||||||||||||||||||||||||||
72 | AoC Launcher Support Page | AoC launcher opens support page while playing different games. | - | |||||||||||||||||||||||||||||||
73 | Memory Usage | Memory usage increases over time. | Restart client. | |||||||||||||||||||||||||||||||
74 | Launch Forbidden | Kernel modification detected. | - | |||||||||||||||||||||||||||||||
75 | Slow Download Speeds | Due to multiple people downloading | - | |||||||||||||||||||||||||||||||
76 | Download Jumps | Game Install keeps resetting progress. | Restart client. | |||||||||||||||||||||||||||||||
77 | Black Screen, And Computer Reboots | Game has a black screen and your computer will reboot itself. | Run AoC as administrator. | |||||||||||||||||||||||||||||||
78 | ||||||||||||||||||||||||||||||||||
79 | Bitdefender Antivirus | Bitdefender stops the game downloading, and states the game acts like ransomware. | Disable Anti-virus completely. | |||||||||||||||||||||||||||||||
80 | Bitdefender Antivirus | Patcher flagged as virus by BitDefender Antivirus. | - | |||||||||||||||||||||||||||||||
81 | Desync | - | - | |||||||||||||||||||||||||||||||
82 | Cloudflare | Cloudflare service down, attempt to clear cache | Try a different browser/device | |||||||||||||||||||||||||||||||
83 | LAUNCHER / CRASH ERRORS | AoC Unremovable | AoC becomes unremovable from windows when following email instructions. | - | ||||||||||||||||||||||||||||||
84 | Launcher Error | Launcher starts but then closes. | Run as Admin, Restart client. | |||||||||||||||||||||||||||||||
85 | Launcher Background | Launcher background image is replaced with green. | Restart client. | |||||||||||||||||||||||||||||||
86 | Ghost APOC | Ghost APOC hurting download. | - | |||||||||||||||||||||||||||||||
87 | Version Check | Version checker is not checking 3 out of 4 times. | - | |||||||||||||||||||||||||||||||
88 | Buzzy Sound | When on the launch screen, players can hear a constant buzzing sound. | Restart client. | |||||||||||||||||||||||||||||||
89 | EasyAntiCheat Failed | EasyAntiCheat StartService Failed: 1058. | Restart client. | |||||||||||||||||||||||||||||||
90 | Game Downloads Slow | Game downloads at speeds lower than expected. | - | |||||||||||||||||||||||||||||||
91 | Download Stuck At 0% | Download is stuck at 0% for a long period of time. | Wait for 10-15 minutes, restart. | |||||||||||||||||||||||||||||||
92 | Redownloading Launcher | Game tries to completely redownload everytime the launcher is started. | Outdated launcher. | |||||||||||||||||||||||||||||||
93 | Game Will Not Reload | Players can not reload the game. | Restart client. | |||||||||||||||||||||||||||||||
94 | Patcher Scene | Connect to patcher scene has timed out. | Restart client. | |||||||||||||||||||||||||||||||
95 | Patcher Stops at 88% | Game patcher stays at 88% for long periods. | - | |||||||||||||||||||||||||||||||
96 | Patcher Restarts at 6% | When the patcher hits 6% it restarts. | Check AV/Firewall. | |||||||||||||||||||||||||||||||
97 | 2FA issue | Removing 2fa allowed login. | - | |||||||||||||||||||||||||||||||
98 | Download Goes Up And Down | Download randomly goes to a lower then higher percentage. | Wait patiently. | |||||||||||||||||||||||||||||||
99 | Download Not Starting | Download does not start at all. | Wait for 10-15 mins, restart. | |||||||||||||||||||||||||||||||
100 | Shop 403 Error | Shop site gives 403 error and blue screens. | Not implemented yet. | |||||||||||||||||||||||||||||||
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