|Timestamp||Full Name||Grade||What does your problem relate to?||Please describe the problem you are experiencing||Please provide the best time for us to come to your room, if needed||If the problem is on a lab computer, please provide the computer number.||Room Location||Status||Solution|
|3/19/2018 13:04:05||LaDonna Hall||6th||No KITE icin||Student computer#19 missing KITE icon. Not found in Finder or Launchpad. Can I download it myself by seraching on the internet?|
Before/after school - Planning period 8:15-9:00.
|6th grade hallway|
|3/6/2018 11:26:58||Sullivan||Kindergarten||iPad||Headphone jack stuck in iPad||Anytime||ECDC|
|3/5/2018 17:17:33||Alayna Bergkamp||1st||iPad||Something is lodged in the headphone hole. May be a piece of a headphone jack? iPad: 1A 3||1:40-2:40||1st Grade Hallway|
|3/5/2018 10:07:49||Beth Settlemyer||4th||General Computer Software||Can I please get a computer for new student Tamira?||4th||Complete|
|3/1/2018 15:17:45||Beth Settlemyer||4th||Can you please create an account for new student - Tamira Charley and her password Start1234||4th||Complete|
|2/27/2018 8:17:08||Settlemyer||4th||student account||Sheldon Yarbrough google account does not work it says to contact your domain administrator||4th||Complete|
|2/26/2018 9:04:25||Tonya Hill||2nd||IPAD cords won't charge 2 that don't work||2 IPAD cords won't charge||anytime||Elementary||Complete|
|2/23/2018 10:41:07||Joyce Losey||Kindergarten||Apple TV|
My apple tv is working fine by itself, but when I try to use smart notebook or hover cam it is having trouble finding Apple TV. I've had it on 2 times today working fine, and then it just goes off and I can not get it to connect again. Tried unplugging and plugging back in, etc...
|2/23/2018 8:49:48||Laura Boese||Kindergarten||iPad. another headset broke off in the iPad||Headset broke in iPad||anytime||ECDC # 107|
|2/16/2018 14:13:39||Ashley Knier||5th||Student Computer #18||There are loose pieces inside moving around, plus the sound is not working correctly|
Anytime is fine - afternoon from 2 to 3:30
|18 - Aubree Vanderpool||5th Grade Hall||Complete|
|2/15/2018 14:43:25||Joyce Losey||Kindergarten||General Computer Software|
Excel program? Self-Service? None of my files on desktop will open that are Excel. Self-service has message: unable to access. The certificate for this server is invalid. You might be connecting to a server that is pretending to be "macprousd210.org.
|2/1/2018 14:29:38||Joyce Losey||Kindergarten||Please install powerpoint to my iPad K-4-4||I would just like power point added onto my iPad||ECDC||Complete|
|2/1/2018 7:53:46||Stacy Dillinger||5th||Keyboard||The number 2 came off a student computer. I tried to put it back on with zero luck. It is on my back table with the key.||Any||5th Grade||Complete|
Just use it as is without the number 2 key. We aren't going to repair these at this point.
|1/31/2018 8:26:12||Sarah Kitzke||1st||Sound|
Could we get the sound to come through the projector in the Adventure Room? The external speakers that are in the Adventure Room are shorting out and not working. They are also very quiet-the kids have a hard time hearing.
|Anytime||Adventure Room||complete||not seated well in jack|
|1/26/2018 9:59:54||Barbara Concannon||3rd||Sound||I can not get my speakers to work with Netflex||any||303||Complete|
|1/26/2018 9:43:52||Tonya hill||2nd||Teacher laptop||It keeps freezing||Anytime||Elementary||Complete|
|1/22/2018 20:12:27||Alayna Bergkamp||1st||teacher lap top||My lap top battery is stating "replace soon".||1:40-2:40||1st grade hallway||Complete|
|1/19/2018 13:55:03||Hannah Abernathy||Other||Ana Escobar no longer works for the district. You can shut down her email account, if you'd like.||4th grade hallway||Complete|
|1/17/2018 8:55:43||Sherry Wood||3rd||Projector||The remote will not work and I tried new batteries. Also, the projector is not projecting a full picture.||anytime||Complete|
|1/16/2018 9:57:33||Hannah Abernathy||Other||new email account||Could you please create a new email account for Elena Fedelin. She is a new para for the 3rd and 4th grade.||8:15-10:00 am||4th grade hallway||Complete|
|1/12/2018 16:03:44||Hannah Abernathy||Other|
Hello, could you please create an email account for Mrs. Sarah Gill. She is the new para for 3rd and 4th grade special education. Could you also, please add her to the elementary all email group. The last para didn't get added to the group when her email address was created.
|4th grade hallway||Complete|
|1/12/2018 8:10:19||Theresa Cox||6th||remote desktop||can't get it to work. followed directions but isn't working.||Complete|
|1/10/2018 14:27:03||Stump||2nd||Projector||This afternoon when I went to turn on the projector the screen was bright green|
ASAP and whatever works for you.
Corner of Commons Area
|1/9/2018 14:58:30||Laura Boese||Kindergarten||chargers|
I am down to 4 chargers again. They keep breaking at the connection point. The headphones are doing the same thing but we get those from another fund. Also I am not able to use my mimio. The light is yellow constantly not ever green.
|1/9/2018 13:29:07||Tonya Hill||2nd||Projector||Everything shows as red on the board.||anytime||Elem.||Complete|
|1/8/2018 13:38:38||Hannah Abernathy||Other||Miss Kasie Reeves quit as a paraprofessional over Winter break. Could you please shut down her email account.||8:15-10:00 am|
4th grade hallway (3rd and 4th grade sped room)
|1/8/2018 9:46:59||Hannah Abernathy||Other||AIMSweb online access|
I am unable to log into my AIMSweb account. I received the following error: The account you entered is inactive. Please contact your AIMSweb Administrator for activation.
4th grade hallway (3rd and 4th sped room)
|1/4/2018 10:23:18||Melissa Sullivan||Kindergarten||student iPad||One of my headphone jacks broke off and is stuck in the iPad.||anytime||ECDC||Complete|
|12/19/2017 8:58:21||Barbara Concannon||3rd||Apple TV||How to use Apple TV||Any||303||Complete|
|12/13/2017 13:06:56||Laura Boese||Kindergarten||iPads|
Now I have an iPad that the headphones broke inside the outlet of the iPad. No sound and can't replace. So I need a different iPad and set of headphones (or do I get those from Tiffany). Also The charger was stuck in one last week. The iPad was replaced but not the charger. Can I get another charger. I MAPs test tomorrow. Sorry about the short notice.
|12/13/2017 8:12:55||Neeland||3rd||Computer Cart||Blinking charger, computer slot # 12.||Anytime||3rd Grade Hallway||Complete|
|12/12/2017 14:11:05||Tonya Hill||2nd||Need a new computer cord for my laptop||Cord won’t charge laptop||Anytime||Complete|
|12/11/2017 7:57:06||Alayna Bergkamp||1st||Apple TV|
My Apple TV and projector will time out every so often. (Go black for 10 seconds then reappear.) Not sure if it's the projector or Apple TV doing this. The speakers I have connected to the Apple TV is very soft too. I could use new speakers.
|12/8/2017 9:46:16||Boese||Kindergarten||I Pads|
I have one iPad that has the charger broken off inside AND NOW i have another one that keeps turning itself off the game activity chosen. Monday I am MAPS testing and I need all my iPads.
|12/7/2017 13:58:59||Boese||Kindergarten||iPad charger||I have charger piece broken off into an iPad.||any time||ECDC||Complete|
|12/6/2017 10:24:56||Sarah Kitzke||1st||Apple TV|
Since yesterday afternoon, my Apple TV (kitzke1st) is not available for me to connect to from my computer or my iPad. I've shut down and restarted the AppleTV and my computer and it didn't work. I've looked at the settings on my AppleTV menu, and it says the AppleTV is named kitzke1st...and the speakers are connected to kitzke1st. I use my screen mirroring several times a day, so any help would be greatly appreciated!!! Thanks!
|Anytime!||1st Grade Hall||Complete|
|12/6/2017 10:22:37||Fox||4th||General Computer Software||Lorezno Martinez computer does not have self service or nwea||asap||4th||Complete|
|12/5/2017 12:22:36||Lacy Giudicy||6th||student computer||Dax Allen's computer says that the workstation does not meet the specifications for NWEA so it will not run the application.||any time.||6th Hallway||Complete|
|12/5/2017 9:47:22||Barb Concannon||3rd||laptop||not charging||Complete|
|12/5/2017 9:46:24||Lacy Guidicy||6th||laptop||rocio laptop does not have nwea browser||Complete|
|12/5/2017 8:46:15||Lacy Guidicy||6th||laptop is shutting off||randomly shuts down yamile sanchez||Complete|
|12/5/2017 8:44:28||Barb Concannon||3rd||Projector||no image showing up||any||Complete|
|12/5/2017 8:36:42||Stacy Dillinger||5th||General Computer Software||iMovie on one computer|
Doesn't matter. I will have it at my desk in my classroom
|12/4/2017 10:10:55||Laura Boese||Kindergarten||Sound||Can'tfigure out why I can't get any sound using mimio, Apple TV, etc.||anytime||107||Complete|
|11/28/2017 14:18:14||Lacy Giudicy||6th||Student Computer||Brayden Matheson's fan is really loud; Other students have reported that Ty Burnett's computer has access to things that he shouldn't.||Anytime||6th Hall||Complete|
|11/17/2017 15:26:11||Sherry Wood||3rd||computer power adapter||Power adapter has stopped working.||Complete|
|11/17/2017 15:03:03||Stacy Dillinger||5th||Sound|
I am thinking my white box sound is going out. I can't get any video/audio book to play though airplay without sounding like a scratched CD. I can hard wire speakers to my computer but that doesn't always work with the airplay.
|Anytime||5th grade hall||Complete|
|11/16/2017 10:19:18||Melissa Sullivan||Kindergarten||Mimio||I need a new USB cord for my Mimio.||Anytime||ECDC||Complete|
|11/13/2017 15:50:06||Joyce Losey||Kindergarten||Projector||Today I turned on my projector and everything was green or purple.||ASAP||ECDC||Complete|
|11/8/2017 10:47:29||Theresa Cox||6th||General Computer Software||What is the password for Remote Desktop?||Complete|
|11/6/2017 17:37:19||LaDona Hall||6th||computer charger||My new student got a computer, but not a charger to go with it. I need a chager for it...thanks!||8:15 - 9:00 am||6th grade hall||Complete|
|11/3/2017 14:00:27||Sarah Neeland||3rd||Apple TV||Can you please come update my netflix on my apple tv? Thanks!|
Before School, 11:10-11:50, After School
|11/2/2017 9:57:07||Beth Settlemyer||4th||icloud or ituns||I want to update my computer with my school email itunes account, but it won't let me.||asap||401||Complete|
|10/26/2017 11:10:35||Tonya Hill||2nd||dv player|
I can't get my dvd to run on the player. It is cause by my computer opening it to audio and video and separating the two it won't bring the two together and just load the dvd.
|10/24/2017 10:01:18||Sarah Neeland||3rd||new student||need laptop for new student||Complete|
|10/24/2017 8:31:22||Kim Heger||5th||new student||need laptop for new student||Complete|
|10/23/2017 9:12:03||Anthony Davis||6th||Power chargers||need 2 replacement chargers||Complete|
|10/23/2017 8:41:28||Alayna Bergkamp||1st||Sound|
Can I have my speakers hooked up to my AppleTV? Right now I hook up my speakers to my computer and would rather the sound be louder when I use my Apple TV.
1st Grade- Last door on the right
|10/20/2017 9:55:18||Sarah Kitzke||1st||Access/ Firewall|
I want to make a word list on Osmo-and you have to add images to it. It suggests using unsplash.com but it won't let me in-says to check firewall. Thank you!
|Anytime||1st Grade Hall||Complete|
|10/19/2017 14:28:35||Ashley Goode||Pre K/Preschool||charger||My charger is making a noise and will not charge my computer.||ASAP||ECDC||Complete|
|10/19/2017 14:17:22||Hannah Abernathy||4th||General Computer Software||iTunes is not working on one of my student's computers. When I try to use it, it says "iTunes cannot be opened while it is being updated."|
10:15-11:00 and 12:45-2:00
Serial Number: C02H90NNDJY8, Hittle 12
3rd and 4th grade hallway (special education)
|10/19/2017 10:23:44||Ashley Goode||Pre K/Preschool||charger||charger is making a squeaking noise and will not charge my computer||ASAP||ECDC||Complete|
|10/19/2017 8:26:39||Settlemyer||4th||General Computer Software||Addison Garza screen is glitching and it kicks her out of what she is working on.||asap||401||Complete|
|10/17/2017 12:52:53||Kara Stump||2nd||iPads||Since the update yesterday, our Human Body App is no longer on the iPads.||ASAP||Complete|
|10/12/2017 16:28:49||tiffany boxum||2nd||attaching a file to an email||not able to find file to attach correctly from email - need to explain in person|
you won't interrupt me and i would like to do this face to face please
|10/12/2017 15:59:13||Tonya Hill||2nd||missing ipad cord||can I get another one||anytime||Elementary||Complete|
|10/12/2017 9:10:28||Leisa Hittle||4th||General Computer Software||keeps asking for keychain password||camille||Complete|
|10/9/2017 14:53:53||Kara Stump||2nd||Technical Difficulties||Trouble staying connected to internet, speakers are not working-buzzing sound, trouble staying connected on Airplay||anytime|
Corner of Commons - HES
|10/9/2017 12:06:56||Brenda Mills||Pre K/Preschool||Printer||Library computer isn't sending things to Workroom printer.||After 9 a.m.||ECDC Library||Complete|
|10/8/2017 20:56:08||Carla Kerbow||Kindergarten||General Computer Software|
I'm trying to load Weekly Reader and it keeps saying that plugins are blocked. I went in to allow them on this site and it still won't work. I've restarted my computer and still won't work.
|9:40||Complete||support request sent to scholastic|
|10/6/2017 16:11:56||Stacy Dillinger||5th||Software and Charger|
iMovie is there now to download but refuses to download on some computers. I restarted and tried again with no luck. I have the charger in slot #14 that quit in my cart. I may have two others, but we are testing them over the week.
|10/6/2017 15:27:45||Stacy Dillinger||5th||Charger||Charger number 14 is not working in my cart. I may have a couple of more on Monday. We are testing them one more time! :)||5th||Complete|
|10/5/2017 15:35:51||Tonya Hill||2nd||ipad||Ipad is not charging. I put it on your desk.||Complete||replacing iPad|
|10/4/2017 11:12:31||stacy dillinger||5th||Apple TV|
I am not able to get my computer to connect to my apple tv. It acts like it is but shows nothing but a black screen. I am positive is something in my settings. I use it daily for lessons. I am going to use the toggle today, but could you come take a look? I will let you know if I get it taken care of myself. thanks
|10/3/2017 13:45:05||Holly Denton||2nd||Hover Cam||Hover Cam in Mrs. Denton's room says it won't connect!||Any||Denton||Complete|
|10/3/2017 8:20:49||Stacy Dillinger||5th||General Computer Software||I have some students wanting to create an iMovie for a research project. I am not finding it installed on their computers. Is this a possibility?||5th||Complete|
|10/1/2017 16:47:25||Carla Kerbow||Kindergarten||ABC Mouse App||We are having trouble getting on ABCMouse on the iPads. I have updated my iPads and it still won't work.||Anytime||Complete|
|9/29/2017 13:51:29||Barbara Concannon||3rd||Student computers|
I have three student computers that will not hold a charge. CO2H90KVDJY8, CO2H90N3DJY8,
I have tried multiple chargers and the other computer will take the charge.
|9/29/2017 13:22:12||Beth Settlemyer||4th||General Computer Software||The command key fell off Addison Garza computer.||401||Complete||We won't worry about the command key.|
|9/29/2017 12:58:02||Rosemarie Cabezas||1st||Sound||The speakers are full of static to where we can't understand as the static is louder than the words.||Anytime||Adventure Room||Complete|
|9/28/2017 14:09:15||Sue Omo||1st||Projector||We do not know what airplay to use to make it work. Can there be one titled Adventure Room? Thank you||Anytime||Adventure Room||Complete|
|9/28/2017 11:07:15||Beth Settlemyer||4th||computer||wont log in and had other issues with it||anytime||4||Complete|
|9/26/2017 15:59:01||Carla Kerbow||1st||Sound||I can airplay, but there's not speakers for the sound.||Anytime|
After School Classroom in 1st Grade Hallway
|9/26/2017 8:30:44||Shelby Martin||Pre K/Preschool||beeping noise||beeping noise in the closet||IT closet||Complete|
|9/25/2017 16:27:20||Sue Omo/Sarah Kitzke||1st||Apple TV||We need a Video convertor Box and there is no apple TV|
Anytime--ASAP Thank you!
|9/25/2017 16:14:59||Rosemarie Cabezas||1st||Apple TV||The Apple TV is not connecting so we are not able to use Discovery Education and/or other programs.||anytime||Adventure Room||Complete|
|9/25/2017 16:13:41||Sue Omo||1st||ipad|
I have an iPad, that is by my pencil sharpener that every few seconds says:
Sign in to iCloud
Enter the Apple ID password for
We click cancel, but it really distracts from their learning when it literally reappears just a few seconds after we click cancel.
I do not know the Apple ID password for ANY of the iPads in my room.
Thanks for any and all help.:)
|9/25/2017 13:51:27||Chelsea Trujillo||1st||Projector||Displaying is messed up. Colors are all green/sound isn’t working||Anytime||HES||Complete|
|9/20/2017 14:39:19||Kim Heger||5th||cursor||Tuckyr Russell's computer cursor will not track with the mousepad. It is driving him crazy! :)||anytime||5th grade hallway||Complete|
|9/20/2017 14:20:01||Teresa Lewis||5th||Browser issues|
Elise purchased a subscription to the website sumdog and some of the students are receiving an error message to install firefox. Nothing will load and the message keeps popping up. I will email you a screenshot of the message. Thanks!
|9/20/2017 11:07:52||Theresa Cox||6th||General Computer Software|
A few computers say "Adobe Flash is disabled by your browser" The students tried both Chrome and Safari. The students are trying to use Sumdog.
|9/19/2017 13:13:11||Sarah Neeland||3rd||Computer Cart||One of the extension cords to plug in our cart has a nice large rip in it. It still works but I didn't no if it is safe for it to be exposed like this.||11:10-11:50 //1:00-2:15||3rd||Pending|
|9/19/2017 12:59:26||Settlemyer||4th||Sound||My sound does not play when hooked up through apple tv.||401||Complete|
|9/18/2017 8:06:41||Beth Settlemyer||4th||General Computer Software||Somajia computer will not turn on. It looks like it is fully charged (green), but will not power on.||401||Complete|
|9/15/2017 13:23:08||Beth Settlemeyer||4th||computer||laptop will not power on||Complete|
|9/15/2017 13:19:08||Theresa Cox||6th||Computer Numbers|
How do I find out students' computer numbers so I can find them on Remote Access? Some computers no longer have a sticker or an engraving on it.
We no longer use numbers
Beth Settlemyer (Fox's student though)
|4th||General Computer Software||Isaiah Peachey computer is very very slow to move the mouse. Everything seems to be lagging.||401||Complete|
|9/13/2017 10:54:37||Giudicy||6th||Sound||I would like some speakers for my projector||8-9 or after 2:45||6th Hall||Complete|
|9/12/2017 10:58:46||Beth Settlemyer||4th||Projector||Projecter keeps cutting out and going purple.||asap||401||Complete|
Changed the video adapter. Hopefully this fixes it. projector does have hdmi so it's newer.