|Timestamp||Full Name||Grade||What does your problem relate to?||Please describe the problem you are experiencing||Please provide the best time for us to come to your room, if needed||If the problem is on a lab computer, please provide the computer number.||Room Location||Status||Solution|
|9/20/2017 14:39:19||Kim Heger||5th||cursor||Tuckyr Russell's computer cursor will not track with the mousepad. It is driving him crazy! :)||anytime||5th grade hallway|
|9/20/2017 14:20:01||Teresa Lewis||5th||Browser issues|
Elise purchased a subscription to the website sumdog and some of the students are receiving an error message to install firefox. Nothing will load and the message keeps popping up. I will email you a screenshot of the message. Thanks!
|9/20/2017 11:07:52||Theresa Cox||6th||General Computer Software|
A few computers say "Adobe Flash is disabled by your browser" The students tried both Chrome and Safari. The students are trying to use Sumdog.
|9/19/2017 13:13:11||Sarah Neeland||3rd||Computer Cart||One of the extension cords to plug in our cart has a nice large rip in it. It still works but I didn't no if it is safe for it to be exposed like this.||11:10-11:50 //1:00-2:15||3rd||Pending|
|9/19/2017 12:59:26||Settlemyer||4th||Sound||My sound does not play when hooked up through apple tv.||401||Complete|
|9/18/2017 8:06:41||Beth Settlemyer||4th||General Computer Software||Somajia computer will not turn on. It looks like it is fully charged (green), but will not power on.||401||Complete|
|9/15/2017 13:23:08||Beth Settlemeyer||4th||computer||laptop will not power on||Complete|
|9/15/2017 13:19:08||Theresa Cox||6th||Computer Numbers|
How do I find out students' computer numbers so I can find them on Remote Access? Some computers no longer have a sticker or an engraving on it.
We no longer use numbers
Beth Settlemyer (Fox's student though)
|4th||General Computer Software||Isaiah Peachey computer is very very slow to move the mouse. Everything seems to be lagging.||401||Complete|
|9/13/2017 10:54:37||Giudicy||6th||Sound||I would like some speakers for my projector||8-9 or after 2:45||6th Hall||Complete|
|9/12/2017 10:58:46||Beth Settlemyer||4th||Projector||Projecter keeps cutting out and going purple.||asap||401||Complete|
Changed the video adapter. Hopefully this fixes it. projector does have hdmi so it's newer.
|9/11/2017 14:55:03||Theresa Gerrond||Kindergarten||iPad Power Adapter||iPad power adapter is bad. Lightning style please||anytime||Kindergarten||Complete|
|9/11/2017 14:24:09||Theresa Cox||6th||power adapter||30 pin power adapter for iPad 2 is bad.||anytime||6th||Complete|
|9/7/2017 15:59:24||Melissa Sullivan||Kindergarten||Projector||We need a new projector because this projector is not bright and we are struggling to see it.||Anytime|
Extra Kindergarten room (Lomax)
|9/7/2017 15:53:32||Melissa Sullivan||Kindergarten||Apple TV||I want a new Apple TV so I can have more apps such as Go Noodle.||Afternoon||Kindergarten/ECDC|
We only replace Apple TV's when they fail
|9/7/2017 13:26:13||Hannah Abernathy||Other||Apple TV||Could you please allow Netflix to be played on my Apple TV. IP address: DHCP 10.6.3.212 Serial number: C0HN36JYFF54||2:30-4:00 pm||4th grade hallway||Complete|
|9/7/2017 12:14:52||bonnie lomax||Other||General Computer Software||Can you get the Mac to stay logged in please||Primary Music||Complete|
log out after x amount of inactivity was enabled. it's now disabled
|9/7/2017 11:06:55||sherry wood||3rd||General Computer Software||I need 4 students added to HES email address list. Jacob Payne, Valeria Miranda, David Aguilar, and Bella Murillo||anytime||Complete|
|9/7/2017 10:51:05||sherry wood||3rd||General Computer Software||4 students are not sign in for an email name||now||Complete|
|9/7/2017 10:20:37||Rachel Spencer||Other||-1712 error||I am not able to open filemaker or adobe/pdf||any||School Psych. Office||Complete|
|9/7/2017 9:49:22||Tiffany Boxum||Kindergarten||Hooking Computer to Printers|
When you are over here at the ECDC could you please connect the student computer that stays in my office for staff to use to the ECDC Workroom printer? I am trying to print something and my only option is a Rocio printer?
|9/7/2017 8:32:48||Brenda Mills||Pre K/Preschool||Printer connection||When we try to print from the computer in the ECDC library the document stays in the queue.||After 9 a.m.||ECDC Library||Complete|
|9/7/2017 7:48:45||Kara Stump||2nd||Speaker relocation||I am still needing my speakers moved to the front of the room as to not be so disruptive to the teachers I share walls with.||anytime after 9:25||Common Area Corner||Complete|
|9/6/2017 13:00:32||Joyce Losey||Kindergarten||iPad|
One of my student iPads is all messed up. It is "talking" really fast and will not move to different apps. Trevor fixed it last year, but I tried to do the same this time and it did not work.
|9/6/2017 12:18:59||Sydni Root||Other||Projector||When I connect to Airplay my screen is not mirrored, it just shows up black.||1215-1300|
Room across the hall from band room
|9/6/2017 11:07:37||Bonnie Lomax||Other||Projector|
The teachers used the VCR set up for Apple TV and now I need it back to VCR. Help please! To make the sound work we need a RCA to mono headphone jack.
Would like to use at 10:00 tomorrow 9/7
|ECDC Music Room|
We should have one by Monday.
|9/5/2017 15:41:54||Neeland||3rd||Computer Charger||#12 charger on my computer cart is not charging.|
11:00-11:50, 1-1:45, Before or after school
|3rd Grade Hall||Complete|
|9/5/2017 14:10:26||Bonnie Lomax||Other||General Computer Software||Need to keep Mac logged in||Primary Music Room||Complete||switched automatic login back on|
|9/5/2017 7:56:01||Barbara Concannon||3rd|
Joshua Burrows can not get his password to work. I know it is lizard, and I have tried multiple times.
|Password||any as early as possible|
On your desk.
|9/1/2017 14:23:01||Carla Kerbow||Kindergarten||Sound||I need about 10 new extenders for the ipad headphones for kindergarten.||Anytime||Complete|
|9/1/2017 8:34:55||Barbara Concannon||3rd||General Computer Software|
How do I get Flash drive on all of the student computers? Today is the day that they are rewarded with Cool Math and some can not get it on their Mac Book.
|any||303||Complete||Use Chrome to avoid Flash issues|
|9/1/2017 8:33:48||Traci Goode||4th||ipad can't type|
I have one ipad that won't let us type on google classroom. All the other ones are working. I'm sure it is something easy, but I have tried, and tried and I can't get it to work.
|anytime||4th grade hall||Complete|
|8/31/2017 14:42:26||Holly Grubbs||Other||General Computer Software||chrome not working||nurses office||Complete|
|8/31/2017 11:49:29||Sue Omo||1st||Apple TV|
I am having trouble using the doc cam and the having it show through the Air Play. I turn my computer on and off several times a day and it still doesn't work. I didn't have to do this last year so I am needing help to see what has changed.
If you come we will stop everything so it can be fixed.
|8/31/2017 9:10:05||Holly Denton||2nd||Projector||Works and then doesn't work||Complete|
|8/31/2017 7:14:10||Teresa Lewis||5th||Apple TV||Do you have an apple tv for my room? I want to airplay my iPad onto the screen.||anytime||5th grade||Complete|
|8/30/2017 21:21:33||Cecilia Francis||Other||General Computer Software||Computer freezes repeatedly and opens applications randomly.|
from 1pm- the end of the day.
After School Program room
|8/30/2017 16:13:11||Susie Scott||Pre K/Preschool||Ipad Apple id for firstname.lastname@example.org||I need a password.||any||You know||Complete|
|8/30/2017 15:24:23||Danny Ray||1st||General Computer Software||Please add shortcut/icon to the primary lab computers for Zearn|
Please add to all computers.
|Primary Computer Lab||Complete|
|8/30/2017 12:12:05||Bonnie Lomax||Other||Internet connection||iPad says it cannot establish a secure connection to the server||Elem Primary Music||Complete|
|8/29/2017 9:40:38||Sue Frederick||2nd||iPad not working||ipad not working||Complete|
|8/29/2017 9:39:43||Tiffany Boxum||Other||email group||need classified email group created||Complete|
|8/29/2017 9:11:32||Traci Goode||4th||new student||need google account||Complete|
|8/29/2017 8:26:01||Linda Gooch||Other||Printer||lunch receipt printer not working||Kitchen||Complete|
|8/28/2017 21:17:07||Traci Goode||4th||General Computer Software||We tried google classroom, but they couldn't type on the pages because it said we needed to download something. How do we download it?||anytime||4th grade hall||Complete||made available in self service|
|8/28/2017 15:41:37||Leisa Hittle||4th||google account for new student||Camille Murillo needs a google account||4th Grade Hallway||Complete|
|8/28/2017 15:40:23||Leisa Hittle||4th||Apps on an Ipads||I need the Sumdog app installed on Mrs. Goode's students ipads||8:15-10:00||4th Grade Hallway||Complete||installing automatically|
|8/28/2017 8:54:04||Terry Miller||Other||General Computer Software||computer not working correctly||custodian||Complete|
|8/28/2017 8:20:08||Jacque Teeter||Other||Apple TV||My after school tutors woudl like to have an apple TV in Mrs. Trujillo old first grade room. If you have any problems finding it, just holler at me.|
The room is empty during the day. Anytime is fine. It is next to the adventure room. The after school program starts September 5. THANK YOU!!
|after school room||Complete|
|8/28/2017 8:09:00||Stacy Dillinger||5th||Computer Bag||I had a zipper break off of one of the student computer bags. I need another. Thanks!||5th Grade||Complete|
|8/25/2017 14:48:49||Brittany Hemann||Other||Projector||I would like to use my projector in my room, but I do not have an Apple TV or any other item to use interactively with my students.||8-9 or 2-330|
5th and 6th sped room
|8/25/2017 9:52:17||Bergkamp||1st||iPad||1a 2 iPad was frozen on a screen and now it will not turn off/on. Screen is black even after I push the buttons.||1:40-2:40 any day|
Last room on the right in first grade hall
|8/25/2017 8:09:46||Sydni Root||Other||Internet connection|
In the morning when I come in and open my computer it takes between 15-20 minutes for the internet to connect. It always connects but never right away.
Elementary; Music room across from band room
|8/24/2017 12:54:03||Shelby Evans||Pre K/Preschool||ipads||My request says complete but my iPad cameras are still not disabled we restarted them too.||anytime||ECDC||Complete|
|8/24/2017 7:48:06||Barbara Concannon||3rd||Projector||My air play goes off and on every time I use it.||Any||303||Complete|
|8/23/2017 12:46:56||Jennifer Fox||4th||Student's Google acct. login||I have 4 student's who can't access their google accounts to get to docs.||Anytime|
Somajia Otero, Kamryn Hall, Neftali Tinoco, Soe Lin Heger
|8/23/2017 12:09:09||Bonnie Lomax||Other||Projector||Can I get the TV hooked up to the projector please||Music Room ECDC||Complete|
|8/23/2017 10:33:45||Shelby Evans||Pre K/Preschool||Ipads|
I think I need the cameral access on my classroom ipads to use the QR codes. I have QR listening stories this year and I lock my kids into to their ipads. So I am not worried about them taking pictures.
|8/23/2017 9:08:50||Lacy Giudicy||6th||student charger||Charger #10 & #12 in my computer cart will not work.||any time||6th Hallway||Complete|
|8/22/2017 10:49:29||Tonya Hill||2nd||General Computer Software||I need two more cords for my ipads, please||Complete|
|8/22/2017 10:22:34||Lacy Giudicy||6th||student computer charger||Charger #9 on my cart does not work.||any time||6th Hallway||Complete|
|8/22/2017 10:09:41||Teresa Lewis||5th||Computer||Computer 5c#04 will only turn on when it is plugged in and even then it will shut off at times.||5th grade hallway||Complete|
|8/22/2017 9:06:11||Linda Gooch||Other||lunch computer not connecting||computer not connecting||Kitchen||Complete|
|8/22/2017 9:04:16||Traci Goode||4th||iPad||need 10 ipads restored, messed up passwords||Complete|
|8/22/2017 8:47:44||Susan Ellsaesser||Other||printer||I am unable to print.|
If I know when you are coming I will be here, otherwise anytime works.
My office is in the 1st grade hallway.
|8/22/2017 8:24:57||Joyce Losey||Kindergarten||General Computer Software||I have to keep shutting computer down because it freezes or won't connect to the internet.||Anytime||ECDC||Complete|
|8/21/2017 16:31:55||Theresa Gerrond||Kindergarten||Apple TV||Won't hook up. Says: Could not sign in. Your apple ID or password is incorrect.||ANYTIME||ECDC||Complete|
|8/21/2017 14:15:04||Theresa Cox||6th||student computer||Computer 6C-11 - his login password is not working...he thinks he might have misspelled it to begin with!||Complete|
|8/21/2017 14:14:10||Theresa Cox||6th||General Computer Software||Computer 6d 10 does not have Self-Service. (at least I can't find it!) She needs to download NWEA for tomorrow's testing.||Complete|
|8/21/2017 11:20:35||Jennifer Fox||4th||student computer||Julian Rodriguez can't login to his computer.||anytime||14||Complete|
|8/21/2017 8:16:21||Kara Stump||2nd||Internet connection||Still having issues staying connected to the Internet||anytime||Commons Area Corner||Complete||hopefuly this is finally resolved|
|8/20/2017 16:05:57||Kara Stump||2nd||Speaker Relocation|
Okay Greg, after 2 days of my speakers "rattling the walls", when you have time can you please move my speakers to the front of my classroom? Hopefully it will be less distracting to the students and teachers who I share walls with. :)
|anytime after 9:25||Commons Area Corner||Complete|
|8/18/2017 13:52:47||Leisa Hittle||4th||Add a computer||Need another computer, student added to class||Complete|
|8/18/2017 13:27:41||Susan Ellsaesser||Other||printer||I am unable to print to my printer||anytime||1st grade hallway||Complete|
|8/18/2017 13:05:47||Carla Kerbow||Kindergarten||Internet connection||Internet keeps shutting off.||2:30||ECDC||Complete|
|8/18/2017 10:40:28||Beth Settlemyer||4th||General Computer Software||I have a leap computer that is having all kinds of issues. Can you come here and help me asap please? I want my sub to use it while I am gone.||asap||4th||Complete|
|8/18/2017 9:33:20||Theresa Cox||6th||Student computer|
Isaac Martin's keyboard - the letter S - keeps falling off. Sometimes it works when typing and sometimes it doesn't. (His computer doesn't have a number on it.)
|8/18/2017 8:52:16||2nd Grade Teachers||2nd||Needing speakers for this room||We are going to use my OLD classroom as a resource room. We will need to use the Apple TV, Projector and will need speakers.||Anytime|
Mrs. Stump's OLD classroom
|Complete||Left speaker on back counter|
|8/18/2017 8:49:16||Kara Stump||2nd||Internet connection||Keep getting knocked of the internet. If I restart my computer, it reconnects me but only for a short time.||Anytime|
Beside the Commons Area
|Complete||Set Static IP on WAP|
|8/18/2017 8:46:26||Christina Williams||Other||General Computer Software|
We keep getting popups on our computer and it runs really slow. We have tried clearing the browsing history and it doesn't help. I can't find anything about a pop up blocker or anything.
|anytime||Nurses Office||Complete||Chrome issue. Using Safari|
|8/17/2017 15:13:23||Stacy Dillinger||5th||General Computer Software|
When we went to set-up class computers, we came to a screen that said, "This Mac will be configured automatically by "Hugoton Public Schs USD 210"" - I have 14 computers that we could not get set-up. I made a stack of them on one of my tables so they were easy to identify.
Today afterschool or Tomorrow before school or at 10
|5th Grade Hall||Complete|
|8/17/2017 8:51:06||Lacy Giudicy||6th||Student computer||During setup, the computer has a desktop with writing all down the left side. Keeps restarting.||As soon as possible.|
Computer 66 18
|8/17/2017 8:46:00||Hannah Abernathy||4th||Could you please create an email account for my newest paraprofessional, Kasie Reeves. Thank you!|
4th grade hallway - special education classroom
|8/17/2017 7:27:45||Lacy Giudicy||6th||Student computer||I need 2 student computers and 1 charger||As soon as possible||6th Hallway||Complete|
|8/17/2017 6:34:50||Susie scott||Pre K/Preschool||Sound||I need 4 adapters for headphones to plug in to ipads||Any||Ecdc||Complete||Had to order. None in supply.|
|8/16/2017 15:36:54||Settlemyer||4th||computer||I need two more computers please!||asap||4th||Complete|
|8/16/2017 15:36:14||Fox||4th||computer||I need one more computer please.||asap||4th||Complete|
|8/16/2017 15:16:57||Leisa Hittle||4th||Need 4 more computers||Need 4 more computers||Complete|
|8/16/2017 14:35:10||Sarah Kitzke||1st||General Computer Software|
I need for my printer default settings to be changed to print single sided. When I print from word, etc. I cannot get it to print single sided. This is a problem when I need to print a several page long document that I need a separate/ different page for each student. Thank you!
|Anytime||1st Grade Hallway||Complete|
|8/16/2017 14:12:33||Maria Jimenez||Other||Printer||Is not picking up paper||anytime||Office||Print to copier|
|8/16/2017 12:42:21||Elise Heger||Other||Copier||The copier is not sending scans to email||anytime|
|8/15/2017 13:17:32||Laura Boese||Kindergarten||Need another iPad charger||Need a replacement iPad||Kindergarten||Complete|
|8/15/2017 13:16:11||Theresa Gerrond||Kindergarten||Need another iPad charger||iPad charger||Kindergarten||Complete|
|8/15/2017 13:14:43||Jacque Teeter||Other||Printer Setup||Need printer setup||After School Room||Complete|
|8/14/2017 14:32:03||Anthony Davis||6th||Computers||Hey guys, I need 2 extra computers, 2 chargers, and 6 computer cases. Thank you!||Any time works.||Davis||Complete|
|8/14/2017 11:32:44||Sue Omo||1st||Internet connection||Would you please add the Zearn App to my 6 ipads? Students will be using this program daily beginning this Thursday. Thank you!||ANYTIME||Complete|
|8/14/2017 8:16:08||Bonnie Lomax||Other||General Computer Software||trying to put CDs on iTunes and it will not copy more than 25 tracks???||Elementary||Complete|
|8/13/2017 14:27:59||Carla Kerbow||Kindergarten||Apple TV||The sound is cutting out when I play music. I have restarted and refreshed my airplay.||Anytime||ECDC||Complete|
Tested audio and video. Worked. Could not duplicate problem.
|8/13/2017 14:25:01||Stacy Dillinger||5th||Computer Bag||I need 3 more computer bags for students.||Anytime||5th Grade Hall||Complete|