2023 Calls and Prod Hrs project.xlsx

	B	C	D	E	F	G	H
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9	Row Labels	Average of CSAT	Sum of Calls Handled	Sum of Calls Abandoned	Average of Handled Time	Calls Answer in 30 secs	Abandon%
10	1-oct	60,82%	222	42	234,94	222	18,92%
11	2-oct	62,53%	685	47	310,52	684	6,86%
12	3-oct	62,57%	706	37	304,72	607	5,24%
13	4-oct	62,21%	584	25	283,73	552	4,28%
14	5-oct	63,19%	568	25	317,88	534	4,40%
15	6-oct	63,50%	1369	177	328,27	1311	12,93%
16	7-oct	63,37%	477	36	288,51	461	7,55%
17	8-oct	62,84%	239	12	285,81	238	5,02%
18	9-oct	62,92%	899	39	339,12	897	4,34%
19	10-oct	63,30%	993	83	318,54	900	8,36%
20	11-oct	62,74%	989	66	333,10	957	6,67%
21	12-oct	62,81%	749	42	374,81	703	5,61%
22	13-oct	61,71%	636	32	365,11	588	5,03%
23	14-oct	63,93%	290	17	272,53	273	5,86%
24	15-oct	63,54%	233	8	270,60	214	3,43%
25	16-oct	62,39%	819	60	384,61	737	7,33%
26	17-oct	62,55%	712	22	389,40	711	3,09%
27	18-oct	63,83%	683	34	355,55	636	4,98%
28	19-oct	63,37%	641	30	354,57	601	4,68%
29	20-oct	62,49%	597	14	364,59	542	2,35%
30	21-oct	62,92%	269	16	345,70	252	5,95%
31	22-oct	64,31%	170	5	279,80	170	2,94%
32	23-oct	63,07%	750	26	371,51	749	3,47%
33	24-oct	61,62%	632	24	344,02	600	3,80%
34	25-oct	62,46%	628	34	321,50	601	5,41%
35	26-oct	64,02%	543	20	352,27	504	3,68%
36	27-oct	62,48%	656	29	339,47	622	4,42%
37	28-oct	63,77%	239	13	285,81	187	5,44%
38	29-oct	62,23%	135	6	256,50	135	4,44%
39	30-oct	62,77%	597	29	378,39	597	4,86%
40	31-oct	62,28%	537	31	327,08	514	5,77%
41	Grand Total	62,85%	18247	1081	334,18	17299	5,92%
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