Managed Services Provider Evaluation Cheatsheet
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Platte Logo Here
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Managed Services Provider NameExample Solutions, Inc.
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Availability/ Response TimeProven ROI3rd Party RelationshipsBudget PlanningDisaster RecoverySecurityDaily Backups/ CloudEmployee SupportProactive MaintenanceScore
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Rating (1-5)
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NotesOn-site? 24/7? Response Time?Case Studies? Strategic Value? Trust?Quantity? Length of relationships? Evolving list?Annual budget? Forecasts? Project Estimates? Ability to manage cost?Consultation or stock plan?Security software? Employee training and communication plan? Continuous updates?Frequency?Helpdesk? Remote desktop access? Average time to resolution?Meetings to discuss changes in business and market? Communication skills? Understanding of my business?
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