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GoalExpected OutcomeSpecificMeasurableAchievableRealisticTimebound
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1Reduction in Email VolumeWe aim to see a 60% reduction in internal email traffic within the first six months after Slack’s full implementation.​​​​​
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2Engagement and Active Usage Rates on SlackSuccess would be indicated by at least 90% of the staff actively using Slack daily for internal communications within three months of implementation.​​​​​
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3Improvement in Response TimesWe expect to see an improvement in response times to internal queries, with most queries being acknowledged or answered within 2 hours during working hours.​​​​​
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4Employee Satisfaction and AdaptabilityThrough surveys and feedback, we aim for an 80% satisfaction rate among employees regarding Slack as a communication tool, within the first two quarters of its use.​​​​​
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5Efficiency Gains in Project CollaborationWe are looking for qualitative feedback from team leads indicating improved efficiency and ease of collaboration on projects due to Slack integration.​​​​​
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