Client Feedback Questionnaire

	A	B	C	D	E	F
1	Client Feedback Questionnaire
2	From Managing The Professional Service Firm by David Maister
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4	For each of the following statements about our firm, please indicate whether you: Strongly disagree (1); somewhat disagree (2); neither agree nor disagree (3), somewhat agree (4); strongly agree (5)
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6	You are thorough in your apprach to your work	1	2	3	4	5
7	You show creativity in your proposed solutions	1	2	3	4	5
8	You are helpful in redefining our view of our situation	1	2	3	4	5
9	You are helpful in diagnosing the causes of our problem areas	1	2	3	4	5
10	Your people are accessible	1	2	3	4	5
11	You keep your promises on deadlines	1	2	3	4	5
12	You documnet your work activities well	1	2	3	4	5
13	Your communications are free of jargon	1	2	3	4	5
14	You offer fast turnaround when requested	1	2	3	4	5
15	You listen well to what we have to say	1	2	3	4	5
16	You relate well to our people	1	2	3	4	5
17	You keep me sufficiently informed on progress	1	2	3	4	5
18	You let us know in advance what you're going to do	1	2	3	4	5
19	You notify us promptly of changes in scope, and seek our approval	1	2	3	4	5
20	You give good explanations of what you've done and why	1	2	3	4	5
21	You don't wait for me to initiate everything; you anticipate	1	2	3	4	5
22	You don't jump to conclusions too quickly	1	2	3	4	5
23	You involve us at major points in the engagement	1	2	3	4	5
24	You have a good understanding of our business	1	2	3	4	5
25	You make it your business to understand our company	1	2	3	4	5
26	You are up to date on what's going on in our world	1	2	3	4	5
27	You make us feel as if we're important to you	1	2	3	4	5
28	You are an easy firm to do business with	1	2	3	4	5
29	You deal with problems in our relationship openly and quickly	1	2	3	4	5
30	You keep us informed on technical issues affecting our business	1	2	3	4	5
31	You show an interest in us beyond the specifics of your projects	1	2	3	4	5
32	You have made our people more effective at what they do	1	2	3	4	5
33	My own understanding of your area has improved from working with you	1	2	3	4	5
34	Overall, I would rate your service very highly	1	2	3	4	5
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