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MATRIKS KOMUNIKASI KERJA
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Departemen:SALES RETAIL OFFLINE
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No. Doc:BEATRICE CLOTHING/2025/001
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Jenis Dokument:APPROVED 001
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Responsibility to each position
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From PositionDirektur 1Direktur 2Brand ManagerArea Store Manager AArea Store Manager BArea Store Manager C / VMStore PIC
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Direktur 1Approval yang dapat diberikan
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Rekomendasi yang dapat diberikan
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Monthly Report
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Weekly Report
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Daily Report
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Follow-up Lainnya
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Direktur 2Approval yang dapat diberikan
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Rekomendasi yang dapat diberikan
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Monthly Report
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Weekly Report
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Daily Report
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Follow-up Lainnya
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Brand ManagerApproval yang dapat diberikan
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Rekomendasi yang dapat diberikan
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Monthly Report
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Weekly Report
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Daily Report
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Follow-up Lainnya
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Area Store Manager AApproval yang dapat diberikanN/AN/AN/A> Exchange
> Related customer komplain
> Request Non Merchendise
> Request Merchendise
> Konsolidasi barang
> Schedule
> Weekly Direction
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Rekomendasi yang dapat diberikan > Memberikan rekomendasi mengenai pembagian store area
> Memberikan rekomendasi mengenai staff promotion
> Memberikan rekomendasi mengenai target penjualan
> Memberikan rekomendasi mengenai keperluan training untuk Area Store Manager dan Store PIC (untuk area yang dipegang)
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Monthly Report> Sales Report
> Turnover Report Overall (akan beralih ke HR ketika sudah memilikiHR)
> Manpower Planning		> Sales Report
> Turnover Report Overall (akan beralih ke HR ketika sudah memilikiHR)
> Manpower Planning
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Weekly Report> Weekly Sales Report
> Weekly Staff Performance Overview by Store Visit (based on: Absen, Komplain Pelanggan, Laporan Karyawan Toko, Penjualan, Observasi dari Area Brand Manager
> Area Weekly Planning
> Summary Training
> Briefing activity ( Store )		> Weekly Sales Report
> Weekly Staff Performance Overview by Store Visit (based on: Absen, Komplain Pelanggan, Laporan Karyawan Toko, Penjualan, Observasi dari Area Brand Manager
> Area Weekly Planning
> Summary Training
> Briefing activity ( Store )		> Update Perawatan Toko> Product Feedback ( New Arrival & Slow Moving )
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Daily Report> Store Visit Summary
> Inspection Store Checklist		> Store Visit Summary
> Inspection Store Checklist
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Follow-up Lainnya> Visit Report (Outstation)
> Issue case by case		> Visit Report (Outstation)
> Issue case by case
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Area Store Brand Manager BApproval yang dapat diberikanN/AN/AN/A> Exchange
> Related customer komplain
> Request Non Merchendise
> Request Merchendise
> Konsolidasi barang
> Schedule
> Weekly Direction
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Rekomendasi yang dapat diberikan> Memberikan rekomendasi mengenai pengadaan event
> Memberikan rekomendasi terkait trend		> Memberikan rekomendasi mengenai pengadaan event
> Memberikan rekomendasi terkait trend		> Memberikan rekomendasi mengenai staff promotion
> Memberikan rekomendasi mengenai target penjualan
> Memberikan rekomendasi mengenai keperluan training untuk Store PIC & Staff (untuk area yang dipegang)
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Monthly ReportN/AN/A> Sales Report
> Turnover Report Overall (akan beralih ke HR ketika sudah memilikiHR)
> Manpower Planning
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Weekly Report> Weekly Perawatan Toko> Weekly Perawatan Toko> Weekly Sales Report
> Weekly Staff Performance Overview by Store Visit (based on: Absen, Komplain Pelanggan, Laporan Karyawan Toko, Penjualan, Observasi dari Area Brand Manager
> Area Weekly Planning		> Product Feedback ( New Arrival & Slow Moving )
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Daily Report> Store Visit Summary
> Inspection Store Checklist		> Store Visit Summary
> Inspection Store Checklist
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Follow-up Lainnya> Visit Report (Outstation)
> Issue case by case		> Visit Report (Outstation)
> Issue case by case
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Area Store Manager C / VMApproval yang dapat diberikanN/AN/AN/A> Exchange
> Related customer komplain
> Request Non Merchendise
> Request Merchendise
> Konsolidasi barang
> Schedule
> Approval Display
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Rekomendasi yang dapat diberikan> Guideline Display
> Koleksi masing - masing store		> Guideline Display
> Koleksi masing - masing store		> Memberikan rekomendasi mengenai staff promotion
> Memberikan rekomendasi mengenai target penjualan
> Memberikan rekomendasi mengenai keperluan training untuk Store PIC & Staff (untuk area yang dipegang)
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Monthly Report> Sales Report
> Turnover Report
> Manpower Planning
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Weekly Report> Weekly Store Photo
> Product Feedback ( New Arrival & Slow Moving )
> Workshop Summary
> Product Management		> Weekly Store Photo
> Product Feedback ( New Arrival & Slow Moving )
> Workshop Summary
> Product Management		> Weekly Sales Report
> Weekly Staff Performance Overview by Store Visit (based on: Absen, Komplain Pelanggan, Laporan Karyawan Toko, Penjualan, Observasi dari Area Brand Manager		> Update Perawatan Toko
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Daily Report> Store Visit Summary
> Inspection Store Checklist
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Follow-up Lainnya> Visit Report (Outstation)
> Issue case by case
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SPV / PIC TokoApproval yang dapat diberikan
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Rekomendasi yang dapat diberikan> Training Staff
> Mutasi Staff
> Promotion Staff		> Training Staff
> Mutasi Staff
> Promotion Staff		> Training Staff
> Mutasi Staff
> Promotion Staff
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Monthly Report> Sales Achivement
>Training Review
> Absensi ( Salary )		> Sales Achivement
>Training Review
> Absensi ( Salary )		> Sales Achivement
>Training Review
> Absensi ( Salary )
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Weekly Report> Staff Perfomance
> Proposal Absensi
> Sales Analisis
> SO
> Update Perawatan Toko		> Staff Perfomance
> Proposal Absensi
> Sales Analisis
> SO
> Update Perawatan Toko		> Staff Perfomance
> Proposal Absensi
> Sales Analisis
> SO
> Update Perawatan Toko
> Store Photo Display
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Daily Report> Daily Sales Report ( Link Komisi )
> Laporan Penjualan - Group Penjualan
> Foto Grooming
> Daily Sales Report ( Link Komisi )
> Laporan Penjualan - Group Penjualan
> Foto Grooming
> Daily Sales Report ( Link Komisi )
> Laporan Penjualan - Group Penjualan
> Foto Grooming
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Follow-up Lainnya> Order Non / Merchendise> Order Non / Merchendise> Order Non / Merchendise
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