|Name and Mobile No||CFA including FTTH segment||Mobile segment||Entrepreneur Business segment||Transmission||HR optimization||Telecom Revenue and Finance||Business model||Outsourcing model for CSC, development and maintenance||Specific suggestions for improving revenue and customer base||MARKETING ACTIVITIES||MIS STATEMENTS|
|1||Veeranjaneyulu M, |
|It is better to go for skilled tender for all field activities by making use of our well trained upkeeps. Seperate unskilled tender for night security & upkeep services. SLA-Revenue Sharing model may not suitable for Ktk circle which proved a failure in Maharashtra.||Aggressive CM marketing must be focussed especially targeting high end loyal MNP customers. An attractive MNP incentive model may be useful at this disteressed juncture of telecom field.||It should be under our complete control rather going for revenue sharing model, as it is a high revenue per line segment.||It should be under our complete control||The field executives workload must be rationalised, i.ee.., it is Not that simply attaching all other sections to the existing field executives. It is better to distribute equal responsibilities by rationalising the I/D executives to the field. thank$s||The legacy vertical scalar chain of hierarchy must be replaced with performance based chain of command. Executives with high communication skills & +ve intent must be traced & posted to the field works.||Only CSC may be outsourced, keeping all other activities under our control through skilled labour tenders||it is better to deploy more staff to the field, i.e.., usually field is one man army for all mtce & development activities. It is better to post exclusive field staff for Maintenance, development, Marketing & Outstanding due collections.||Marketing activities should be incetive oriented &|
aggressive marketing strategies should be worked out
leaving the defesive marketing strategies.
|Must be Paperless & should avoid frequent report asking from the concerned sections for everytime. All Information must be up to date & keeping weekly one time slot for all the wings to update information promptly by giving remainders.|
|2||Savitha A 9448367333||High rise buildings in Major Cities to be approached, as there is lot of potentioal customers waiting. Coordination between Franchise and our Executies to be improved.||Mobile Rural Telecommunication has to be taken seriously. Rural India may become BSNL new bread earner.||It is the back bone of the organisation . Importance to be given||Explore the possibility of utilizing young Finance executives other than specific finance related works.Civil and architecure wing JTOs/SDEs to be reployed for Telecom related works as there is no scope for Civil and Archetecture related works.||CSC outsourcing has already started , may be continued||MIS statements are many and repititive. some standarzation is required to be done.|
|10||R.S.Kadam 9449850444||Impementation of case -IV model in FTTH throughout SSA, One HKL/750 Lines should be allotted. Revenue based posting of staff/HKLs/Vehicle. targetting of commercially importent customers., Single window concept in CSCs. Universal power plant modules to be used in every SSA.||Outsourcing of mtce of BTS based on BTS catagory & availability. Justified HKL/vehicle/Rigger to mobile team. Merging of core network ( for eg. All Huawei MGWs to closed & merged with ZTE).||Better customer care & 24X7 mtce of their services will automatically attract new customers.||Justified vehicle/HKL/Materails/Meters/staff & 24X7 mtce concept may be thought off.||Strict impementation of SAP & ESS portals. Paperless work. Technical staff must be used for technical works only.||Plan should be made in such a way that if LL revenue goes down, it will be compansated by FTTH like so....||Already letter issued from competative authority to keep franchisee in our CSCs. It is to be used wisely. Accounts staff may be posted for CSCs.||CICs to be identified in all verticals ( CFA/CM/EB) If service is improved automatically customer base will increase. Better to concentrate on service.|
|3||DELHI BABU M 9449935536||Outsourcing is a must now as more non executives have opted for VRS. Complete outsourcing should be implemented. Indoor/ Cables/ Outdoor. If you implement it partilly like engaging labour only then it may not be successful.||4G must be launched as early as possible. The tender procedurde must be changed. We are following the cheapest bid method which is wrong. For example we are calling for tenders for purchasing a car and the cheapest one we will buy is the tender condition. Obviously we will end up in buying NANO car which is the cheapest and then we will compare its performance with BMW.||Most of the EB customers requires back up links. Many are depending on wireless back up links like SIFY, RAILTEL. Possibilities should be explored to give wireless back up links free of cost from BSNL itself so that the effective down time will be less||Completly outsource it or completly manage it by engaging the labour by BSNL. 50-50 will not work in maintaining the Transmisson network. Tender conditions should be followed by the contractor||No one should be allowed to work in any building/ office for more than 05 years. CPSU should be implemented without any delay. Promotions should never be on as is where is basis.||Pvt telecom companies are earning 50k Cr in mobile segment itself. We are wasting our resources in maintaining the COPPER network. We should explore the possibilities to increase our revenue in CM where we are hardly earning 5K Cr||Bangalore ONE is the best option for outsourcing the CSCs||Better to concentrate on only mobile business and FTTH (through vendors). We were successful in copper business only because govt has setup and gave us the exchanges and premises free of cost to us unlike pvt operators and we were eating the revenue till now.||We are confused and confusing the customers with our mobile/ landline plans. Better to follow JIO in designing the plans on ALL INDIA basis||Why managment want MIS statments in hard copy. Every thing should be available in ERP only.|
|4||Retired employees may be taken on agreement basis as immediate step.This may be reviewed periodically||BTS MAINTENANACE TO BE OUTSOURCED WITH ALL INFRA||CIRCLE MAY BE DIVDED INTO 4 ZONES AND WITH CENTRALIZED HR||REVENUE SHARING MODEL WITH INFRASTUCURE|
|5||SA Bellubbi 9448010044||I] Provision of FTTH connections for Rural area Landlines, even if it is only for voice have to be provided, which are acting handicap to close our less revenue TEs II] Revenue based Outsourcing of CSCs or handling of CSCs by Franchises wherever they are willing, More effective Utilisation of Apprentices, Posting of Electrical and Civil executives for Telecom sections wherever feasible are some of the other steps we can take in Post VRS in BSNL. III] For the immediate period for the vacuum created by VRS taking staff, the Contract Labour reporting to concerned section in-charge like JE / JTO / SDE on basis of 1 no. LM or Contract Labour per 750 lines will ensure the continuity of service. Availability of vehicle to each section separately will be a must.||1. Ph 9 for 4G expansion which is planned has to be on Collaborative / Tie up nature with Telecom Gear suppliers instead of Tender based. This will save AMC cost and Technology up-gradations easier, saves CAPEX.. 2.] KPI [ BTS availability ] based Outsourcing with strict guidelines and strong Penalty clauses are needed for Mobile BTSs Maintenance. Existing penalty on IP sites Vendors for poor availability is meagre.||I] Administrative offices need not accommodate JTOs/JEs, as they are being Technical persons, more useful for field sections. II] Accounts Executives can be posted to Marketing, CAF, HR, General, Commercial sections for effective utilization of Manpower. Special care for High end customers for Mobile and Landline both, by Accounts wing will help [ Key Accounts Managers ]. III] Even Attendance should be with ESS instead of Boimetric||File movememt which is legacy method should be done away, Except Bills every other document should be processed through ERP. Work done certificates , Recommedations should be through ERP.||Revenue based Outsourcing and Colloaboration or Tie up with Vendors should be the model||Revenue sharing model is best Outsourcing model to use it in BSNL. We can outsource the large Out door plants with this model based on their monthly bills. And providing new connections will be an Incentive.||Negotiations with EB customers should be on line and every step should be recorded.. Field offices need more freedom to negotiate with specific POs by customers.|
|6||H.S.PRASANNA||Close down some non productive units like Acceptance testing, Quality assurance etc and merge the staff with respective circles.All cetntralised stores should be closed and what ever materials are ordered thro tenders should be sent directly to cocerned SSA's. All exchanges with less revenue when compared with expenditure should be closed.|
|7||s.b.kopp||For CAF seperate tender for end to end provisioning and maitenance and a seperate tender for FTTH end to end provisioning and maitance to be done making two different verticles.Tender norms should be attractive with incentives and strict with decentralised powers.||EB section should be strenghtened with financial powers while carrying out negotiations.||Also should be outsourced with by using clasifying outage timings by fixing different rates.If not attended within specified time limit penalty clause provision to be made depending on situations.|
|8||Vivek 9480909008||staff management including housekeeps and outsourcing should be on top most priority.housekeeps payment should be made ASAP otherwise after vrs there will be no staff to carry out routine maintenance and development work .more focus should be on ftth . extensive marketing for bsnl ftth service and plans.||BTS maintenance should be outsourced and more focus on 4g implementation and Rural areas.marketing for bsnl 4g and plans as they are better than most of the other operator but that should reach to public by extensive interactive marketing.||focus on proper workload management and we should provide all basic support to them as they are backbone of out department.||All JTO and above should be in all India cadre including newly recruited JTO ,and since PAN India basis transfer are going to take place ,management can ask of three circle as option to all.||focus should be on all components like as Key partners|
|outsourcing is good option with revenue sharing model.||more and more foucus on ftth,EB,mobile segment .specific teams may be formed for ftth in every ssa. training centers may be used as exam center aslo for various state govt/competitive/online exams.||Main focus should be on marketing fo our services,plans.We may sponsor events in Urbam areas.organise visits to colleges to edacatte about various technologies and latest trends in telecom sector,by this we cam attract college students also who are in majority internet users in India.|
|9||Prashant N.C/9449855585||1)Step by step closure of L/L and confine it to DHQ/THQ and any other commercially important locations.|
2) Make again L/L a luxury. Give services at much higher cost. 3) Tender guide lines and format should be same across pan INDIA
4) Repetition in works be avoided.
5) Use of AI and big data wherever possible. 6)Enter the home/office security solutions market with tie ups.
7). Help in industrial automation
8). Maximize funky retail out lets.
9) Reward the customer during no service.
10). Root cause analysis should be adapted at all times.
11) Regular interaction with local bodies with dedicated teams.
12) Special Task teams for emergency maaintenance works. 13) Use of Mobile based apps for in house op/mtce activity. 14) Make system independent of any individual
|1. Reward the loyal customers
2. Increase the connect with youth
by visiting college campuses on college fests, organizing telecom fests, inviting students to take up projects.
3. Regular interactions with commercially important customers.
4. Use of Mobile based apps for in house activity.
|Reward Loyal customers/ Give upgradation at the same rates./ Create premium category with better SLA.||Use of Drones / GPS/ And other mobile based apps to monitor. Better co-ordination with civic and other bodies. Dedicated special teams for emergency.||1)Use Human resource as pool, instead of creating masters in one subject let us have jack of all master of none policy. 2)No gender biasing. Male or female no priorities. 3)Rating systems for employees to increase PLI depending on business generated. 4)Reward the teams not individuals.5) Stop one way meetings culture. Managers should also hear the subordinates 6)Assigning targets scientifically and logically(Should be based on formula, and should be same across all India level) 7) Transfer policy should be rotational.8) Reward the persons working in tough conditions especially during monsoon or any other natural calamities. 9)JAO/CIVIL and Electrical should be merged with SSA and made incharge of CSC or building assets or electrical. They also can be trained for telecom related activities. 10) In case of employees introduce hand over systems in case of leave and emergency. 11)Separate Cream of VRS optees be selected on the basis of calibre and utilized in BSNL.||Outsource all CSC and design very funky outlet design on par with pvt telcos.||Product to be designed offering flexi services taken from all business verticals. Reward the big business guys in terms of service quality.||Connect with local youth by arranging and participating in college fests and Tech fests. Offering platform to carry out products. Increase our retail reachability. Offer flexi plans depeding on SSA/State etc.|
|11||C S ABBIGER JAO CA, HUBLI||1. HIRING MORE FTTH REV SHARING BASIS FRANCISES.|
2. CSC OUTSOURCING ON REV SHARING.
3. UPGRADATION OF SKILLS OF REMAINING TO TT'S TO FTTH WORKS
4. ADS IN TV'S
5. MONATISATION OF CUSTOMER BASE BY AMMENDING RELEVENT T&C'S. (APP 5000 CRORES/-)
|1. EMPOWERING LOCAL LEVEL HEAD OF SSA, FOR CHANGING N IMPLEMENTING OF TARIFFS.|
2. SPL TASK FORCE FOR MONITORING OF BTS & EB CUSTOMER ON 24*7 BASIS TO IMPROVE SERVICES & RELIABILITY
3. FOR ATTRACTING CUG/ENTERPRISES CUSTOMERS TARIFF AMMENDMENT POWERS TO LOCAL IFA'S.
4. STRICT TARGET FIXING FOR FRANCHISES.
1. CHANGE IN POLICY OF PROCUREMENT OF EQUIP FROM L1 BIDDER TO REV SHARING BASIS.
2. SPL TASK FORCE FOR MONITORING OF EB CUSTOMER ON 24*7 BASIS
3. SINGLE WINDOW FOR NEW BUSINESS N ATTENDING OF FAULTS
|1. DEDICATED TRNX WINGS FOR MTCE WORKS OF SSA CABLES, FTTH FAULTS & FTTH NPC'S||1. RETIRED EMPLOYEES MRS SCHEME SHOULD BE WITHDRAWN|
2. SERVING EMPLOYEES MEDICAL EXPENSES SHOULD BE SHIFTED FROM MRS TO GHS FROM PVT INSU COMPAANY
|1. TENDERING PROCESS OF HIRED VEHI, HKL & WW SERV, NOFN, CABLE LAYING WORKS ETC.. SHOULD BE CENTRALISED @CO LEVEL, TO AVOID CORRUPTION & FAVOURALISM AT SSA LVL.|
2. LEGACY SYSTEM FILE MOVEMENT SHOULD BE CHANGED TO ERP ONLINE.
3. CHANGE IN POLICY OF PROCUREMENT OF EQUIP FROM L1 BIDDER TO REV SHARING BASIS.
|1. HR POLICY||1. OUTSOURCING OF CSC WORKS MAINLY IN URBAN AREAS.|
|1. PENETRATING SEZ, START UP'S, DATA CENTERS BY PROVIDING OF SUITABLE ECO SYSTEMS IN OUR OFFICE SPACES & TARFIIS.|
2. MONATISING OF CUSTOMER DATA BASES (APP 5000 CRS)
3. TARGETING COLLEGES/ CAMPUS BY TIEING UP WITH COLLEGES/UNIVERSITIES BY REV SHARING BASIS OF BTS REV WISE.
|1. MAJOR CONCENTRATION ON METRO N URBAN AREAS FOR MAXIMISING OF REVENUES.|
2. IDENTIFYING OF PERSONNELS SUITABLE FOR MKT WORKS.
3. DELIGATION OF POWERS TO LOCAL DE/DGM LEVELS FOR RELAXATION OF TARIFFS TO EB.
4. PROVIDING MORE FRANCHISES N SUITABLE REV TARGETS.
|1. BSNL MANAGEMENT SHOULD CHANGE FROM SERVICE ORIENTED COMPANY TO PROFIT ORIENTED COMPANY|
|12||Vinayak Hugar,JTO,Hubli||1.Instead of Land line,Broadband is the service we have to offer and Landline will complimentary service so that ARPU will be increase and minimum entery plan for should start from Rs 500.2. Copper network has to be removed and all the existing Broadband customers to migrated to FTTH services through LCO.||Launch of 4G on warfoot basis and we should be kept sites ready to launch 5G as soon allotment of specturum.||1.Copper based all EB customer should be migrated to Fiber based services.Fault Clearence of EB connection shold be give top priority and resposible shold be fix to conerned section.2. All EB connection alternattive media should be provided through radio modem.||all exchnages Transmission equipment should be connected through Ring system||1.Transfer policy should be adopetd like in Banks.2.Biometric attence systme to be installed at every section and it should linked to ESS portal.3.For marketing activiies special recuritement from market through specialization in MBA/BBA.||All vacnt space should be rent out|
|13||Natik Jain JTO(Tx) Karwar||BSNL revival and restructuring should not be given the Tag of Outsourcing. Instead of Outsourcing all the OFC we must set some criteria for outsourcing:|
a. A cable route must only be outsourced in Big cities like Bangalore, Chennai, Delhi etc. where frequently multiple agencies are doing excavation and development works.
b. The route where NHAI work is already started and the period of Outsourcing contract must be the period of Road construction only, latter it must be maintained by SSA transmission/STR.
All the other places which does not falls under these categories should have Transmission/STR teams for upto 200km only.
Under one team 1SDE/JTO/JE, 2 labour of age below 45 who can dig the fault place lay the overhead cables and 1 splicer should be given, these people can also be used for other daily maintenance work, leased circuit provisioning over fiber, BSNL provided FTTH in case of no fault events on OFC routes.
|Fleet management system must be there to track vehicle.|
a. Real time tracking and monitoring of vehicles are possible.
b. Any misuse of vehicles can be determined.
c. Planning and billing of vehicles may be made centralised: less number of staff will be required.
|14||Muralidhara K N, DE MS NTB BANGALORE 9448010099||Any outsource model should have service level agreements.Tender should contain all penalty clauses and it should not be for profit of agent at the cost of company. Also service should cover during damages because of road widening,natural calamities etc.||Vendors should be made accountable for service lapses. During service interruprion and due to poor QOS penaly clause should cover deduction of charges from AMC. Managed service model also can be thought of.||Preferential treatment should be made available to EB customers based on revenue they give to BSNL not on the basis of VIP ETC,||Long dista||POSTING IN ANY CADRE SHOULD BE DONE BASED ON QUALIFICATION/WORKING EXPERIENCE/PERSONALITY ETC. Not on the basis of whims and fancies of management. Transfer should be done irrespective of gender, immunity, age etc.||First and foremost thing is that CSC should be outsourced to external agency with proper training and performance should be supervised by our team||innovated services and tariff on par with other operators in industry||All sources should be exploited and implemented with ultimate aim is that services should be available to customer at finger tip.||statements and report generation by manual mode should be totally removed. It should be made available on-line and officers should access on their own without wasting man power.|
|16||1.There is a lot of activity by the other agency like,BECOM,Water,PWD, etc copper/OFC cable almost damaged,it is being not attended properly due to non availibility of stores /funds in time , most of the asset in centere of the road, after completion the road widinig work in city limits, to retrive/attending such cases special permission is required from the DC||1.New OF cable is to be laid to replace more than 20 years old/damaged cable. 2.dedicated staff is required to pursue/marketing.3. sufficeant store should on hand,4.provisiong/maintenace should be out sourced to avoide long pending fault on revenue share basis|
|17||R Anandakrishna 9449837575||1. LL on copper- We should forget our old slogan that Copper is gold. All BB connections presently working on copper to be migrated to FTTH.|
|18||Paidala Balaji Reddy-9449001598||We should introduce tatkal LL to be provisioned in a day and slowly we should convert less than 50 ll exchanges to FTTH on priority.Outsorcing to be done on revenue share basis.||We should act on call center complaints regarding customer complaints promptly.We should go for 5G ready equipment ,while calling tenders for 4G.||In metros and district HQtrs,whereever space available can be given for parking tender.Now almost all major buildings will have less staff,this buildings can be converted into plug and play for software companies and banks.||This is the section where all associations playing a role,atleast now onwards management should follow best HR practices to solve all employee issues .If we have a MOU with KVs(Kendriya Vidyalas),it will be easy for employees to go anywhere on transfer.||Now onwards we should minimise usage of GMAIL by shifting to our BSNL mail and all mobile numbers should be given to post wise,then there will be no trouble for customers and employees on there transfer.||All CSCs can be attached to nearest franchises and we should inform our customers they can pay all bills through e-Wallets like PAYTM,FREECHARGE,AMAZON PAY ETC.|
|19||C Kencharadder DE STR DS STR||1.STR & STP should be merged and utilise all the available staff and vehicle in STR itself for better maintenance of LD netework on 24x7 basis 2. Transmission Divisions should be restructed as one division per 2000/2500 Kms headed by AGM 3.All available technical staff of STR should be utilised for tecnhical/Indoor/NMC/DTC/DTS at all LDCC only 4. OFC route/colactaed OF station maintenance sholud be out sourced with men/material/vehicle. 5.Transfer/posting/retention should be made within STR to retain the expert/experianced staff to avoid the undue delay in attending/restoration of inturrptions. 6.Transfer/posting shoud be minimum possible and transparant and justified manner by calling the options to the vacnt & needy places and should be considered on purily seniority basis. 7.Anybody from STR wants to work in circle or other units should be given opportunty. 8.For carrying out new projects seperate team should be formed to ccordinate with conecrened authorities and finish the task in time bound manner|
|20||A N Gopalakrishna 9449853166||Huge Demand observed for FTTH connections and Existing BB on copper media customers are not having satisfactory service due to poor performence of UG Copper cable, needs to be converted to FTTH to retain the customer. And also all leased circuits on Copper should be converted to OF media.||At least minimum quantity of spare equipment / cards should avilable at each SSA for improving the uptime. Immidiate pending payment for IP vendors to avoid shfting of High revenue IP (GIL / VIOM) sites frequently. For immidiate Expansion of 2G/4G Network acquire with INDUS IP vendor, which are in very vital locations.||If BSNL retaired employees willing to occupy / continue in vacant BSNL quartress may be alloted on present market rate. Vacant BSNL buildings may be given on rent basis at the earliest.||Long distance OFC / OFS are the BACK BONE of the BSNL Services. Hence TOP priority should be given for maintanace / Development as first priority. STP/STR wings may be merged and avilble staffs should be rearranged. Proper and economical method of Outsourcing to be implemented to maitntain minimum interruptions.||In any service related Tender efficiency based payment method to be adopted. Engineering excecutives should not be used for non Technical works like CSC/Persuit cell / HR management / Building maitanance etc.||Low revenue IP sites may be close / Relocate immidiatly. Towersharing process should be speed up in low revenue BSNL Towers. Other than working equipments (With required spare ) should be scrapped and remove from the Asset Register immidiatly.||Corporate style BSNL Model should be implimented ( High revenue area should be given more focus and Lossy sector should be closed)||Immidiate handover of CSCs to Franchisees||Prepaid method to be adopted for FTTH/LL/BB connections.||Insted of investing more money to marketing (At present senrio), better to invest for infrastucture to imrove the QOS, there by customer aqusition / retaining will improve||100 % paperless work method may be implimented to avoid unnecessary dealy in process.|
|21||P S BHAT 9449814574||Rural Exch,includingBTS/Dislamequp./txeqip./powerplant/outdoorplant have to be outsoursed based on Distance & remoteness are the main faxctors to be taken care off||KPI based outsourcing with strict guidelines & strong penalty clouses are to be imposed for mobile sector||Insentive based marketing are to be provided for both customors as weii as providers||All Executives are trained for all type of works & situations|
|22||Sunil Ganapathi 9449799455||The USP (Unique Selling Proposition) of BSNL is its wire line network. If the mtce of Wireline network is outsourced, SUPERVISORY STAFF from BSNL side is required for ensuring correct QUALITY and QUANTITY of works done by the contractor. In a given section MULTIPLE works may be in progress SIMULTANIOUSLY at different locations Example: UG Copper Cable Jointing, OFC Jointing, Recording Fault Locations, Recording Fault make over time and clearing time.||Circle wise EXPERT COMMITTEE should be formed to monitor the tariff of other Telcos and suggest better tariff for BSNL LL/BB/FTTH/CM/Leased Circuits etc||Dedicated EB teams should be selected by conducting interviews. Realistic targets should be fixed. After achieving the targets, the EB teams and the maintenance teams can be suitable recognised/rewarded.||In the City Limits, OFC should be laid along the Road Dividers /median to reduce the faults.||1. Justification of outdoor staff should be based on : 1.Length and Capacity of the UG Copper Cable 2.No of Pillars 3.Geographical Area 4.No of DEL’s. ....... Service SIMs should be POST-based and not on personal ID. .......This will help customers when the officials get transferred , but the mobile number of the Section/Officials is retained. .......If BSNL MRS is not feasilble, then Helath Insurance scheme for all BSNL staff should be considered.||A SDE section is the building block of BSNL .(Example : SDE section like Office, External, Internal , Groups, Marketing , EB etc,) SDE section should be used as building block to form SSA/BA/Circle etc. .....If one/each SDE section if profitable, then the SSA/BA/Circle can be profitable.||1. Mobile CSC concept can be introduced. 2. On-Demand Door Services for postpaid Bill collections can be introduced. For Cheques/Cash, Receipts to given through hand-held devices with printer facility. This service can have nominal charges like Rs.10/-.||1. Demand-Supply chain should be made to give faster reponse for market needs & demands. ....2. Minimum Base Tariffs for Telecom Sector needed as the Telecom Tariffs in India are lowest in the world. Operational Costs, Cost of Electricity, Diesel , Rents, wages are ever increasing, but Telecom Tariffs are decreasing. Telecom Tariffs should be made Sustainable. ...3.Customer services should beimproved to retain existing customers....4. SERVICES to be provided AS, WHEN & WHERE needed.||1.High Revenue segments to be given priority. 2. BSNL calenders to be proved to EB customers, High Revenue customers, important Govt offices etc. ( using Marketing funds).....3. Quizes to be conducted in colleges with suitable prizes ( using marketing funds).||Should be made online. Correct reports to be encourgaed for getting true picture and for improving services.|
|23||Girish S Moolbharathi 9449835400||Upkeep Payment should be made as on date. Upkeeps should be hired as per the original Tender in the SSA’s. In between it was asked to SSA to reduce the number of upkeeps. All Rural Exchanges to be closed with less than 100 lines are to be closed irrespective of USO Subsidy. Existing circuits to the banks in the rural area to be provided on OFC Media||Replace All 2G wit 4G in Rural Areas. Terminate Tower Sharing agreement with JIO and all other operators.||A team with complete knowledge of All products (LL/BB/FTTH/CM/Leased Circuits/) and Tariffs of BSNL to be formed at SSA Level. Awards to be given to the target achievers. EB Team should act as co-ordinator between CUstomer and our mtce staff for better customer service.||Where ever possible OFC cable is to be laid like copper cable was laid. there should not be any non feasible areas in the city limit. OFC Route patrolling to be introduced for important routes.||Accounts staff should be utilized for Marketing/CSC’s /Commercial Sections. Technical staff should not be used for non technical works.||Existing BSNL ONT COst is 12000/-. it should be reduced to as per the market vaue. Concentration should be given on only FTTH. Required number of OLT's and 4F Drop cable to be made avalaible||Complete Paperless Work. information which is not avalaible at circle/online may be requested through SAP.|
|24||RAMESWARARAO G,9449858602||1.All existing LL&BB connections should be migrated to OFC with same telephone number and the same fecility (like centrex,hot line....etc) 2.the CSC should be single window for all the services and staff who are working in cscs should have good communication skills,knowledge about services and computer skills.|