IC-ITIL-RACI-Matrix-for-Request-Fulfillment-Template_Google-Sheet

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2	ITIL RACI MATRIX FOR REQUEST FULFILLMENT						https://www.smartsheet.com/try-it?trp=11534&utm_source=integrated-content&utm_campaign=/content/itil-raci-templates&utm_medium=ITIL+RACI+Matrix+for+Request+Fulfillment+google+sheets+11534&lpa=ITIL+RACI+Matrix+for+Request+Fulfillment+google+sheets+11534&lx=PFpZZjisDNTS-Ddigi3MyABAgeTPLDIL8TQRu558b7w
3	REQUEST FULFILLMENT	End User / Customer	IT Service Desk Manager	IT Service Desk Analyst	IT Support Personnel	IT Request Manager	IT Service Desk	IT Incident Management	IT Role 8	IT Role 9	IT Role 10
4	ACTIVITY
5	Request Fulfillment Support
6	Request Received	R	A	C	I	I	I	I
7	Review / Update Request	I	A	R	I	C	C
8	Authenticate Requester			R	A	I	I	I
9	Verify Requested Service		R / A	C	I	C
10	Request Logging and Categorization
11	Request Logging of Request	I	R / A	C	I	C / I	C / I
12	Verify Logging and Review Categories		I	R	I	A	C
13	Request Categorization of Request		I	R	I	C / I	A
14	Request Prioritization
15	Request Prioritization	I	I	R	A	C	C
16	Request Escalation?		R	I	I	A	C
17	Request Monitoring and Escalation
18	Request Monitoring	I	C	C	A	R	C
19	Escalate (if Necessary)			R	A	C	I
20	Request Closure and Evaluation
21	Notify User of Fulfillment	I	R	A	C	C	I
22	Request Closure	I	R	A	C	I	I
23	Create Project Closure Report
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25	CLICK HERE TO CREATE IN SMARTSHEET
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