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IDTypeTextGoto
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1.1DialogueHi. I am here to help2
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2.1Dialogue
Hey there! We’re excited to help you out. Let us know your contact details so that we can follow up in case we get disconnected.
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2.2Phone-phoneBest Phone number to reach you?
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2.3Text-textWhat do you need help with today?
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2.4DialoguePlease wait while we are connecting you to a human agent.Human
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3.1DialogueIt seems like human agents didn’t answer the chat, is away or offline.
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timeout_agent-104
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4.1DialogueIt seems like all Human agents are busy or away.
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4.2DialogueWould you like to try reaching through a phone call rather?
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4.3ButtonYes please5
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4.4ButtonNo thanks6
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5.1DialogueConnecting you with someone in staff. Please Wait!6
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Conference-+<Twilio Phone number>
{{vars.phone}},"<Agent Phone Number>"
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6.1DialogueThank You, See you again !
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