WellSKY/DDD System Updates

	A	B	C	D	E	F
1	TYPE	REPORTED/ EFFECTIVE DATE	DESCRIPTION	IMPACT	STATUS	ADDITIONAL INFORMATION

2	Reported Error	10/23/23	When an 837 is submitted and the claims are not appearing within the claims grid, the provider must check for leading and trailing spaces on their 837.	Provider cannot see the status of some claims.	RESOLVED	Progam updates will now process leading and trailing spaces without issue.
3	Reported Error	9/2023	When on the claims grid, selecting "resubmit" creates an error message with mutliple letters and numbers.	Unable to resubmit claim.	RESOLVED	Try again, it should go through the second time. WS/DDD is working on a fix.
4	Other	10/26/23	Provider Relations Team is EXTREMELY short-staffed.	Turn around time for Inquiries is 19 days.	REPORTED	Hiring and training new staff to assist with the volume of Inquiries.
5	Reported Error	12/18/23	92526 claims being denied (feeding and swallowing)	92526 claims submitted after 12/15 are now paying.	RESOLVED	Please resubmit your previous denied claims.
6	Reported Error	12/20/23	Claims being denied for "rate not authorized"	Claims were being denied	RESOLVED	The Division corrected this problem on 12/21. Providers can resubmit claims that were denied for "rate not authorized".
7	Reported Error	1/3/24	835s claim data missing for payment dates 12/29/23-1/4/24	Focus has continued to process claims as it has received them, however WellSky is not displaying the correct status of the claims. Clean claims have been adjudicated and paid in Focus.	RESOLVED	1/24/24-835's now visible.
8	Reported Error	1/2/24	Due to AIHP benefit plan, providers may experience a Claim status saying "Approved by Harmony, ready for PV"	Claims are not transmitting to Focus.	RESOLVED	Resolved 1/23/24. Claims have been resent.
9	Reported Error	1/29/24	835s are blank	Some 835's are appearing blank	RESOLVED	WellSky is aware of the issue and working it UPDATE 2-20-24. The fix for the blank 835s was deployed to the WellSky Production database successfully last night and WellSky is still in the process of regenerating all blank 835s.
10	Reported Error	2-6-24	There are time out issues in single Claim entry	Unable to resubmit claim.	RESOLVED	WellSky is aware of the issue and working it
11	Reported Error	2/12/24	Text with weird gibberish on log-in screen	unable to log in	RESOLVED	Updates occurred, please clear your cache and cookies and the system should work as normal.
12	Reported Error	2/19/24	Claims sitting in "Claim De Batch" status	Claims are stuck in this status temporarily	RESOLVED	The issue has been escalated to the WellSky help desk. DDD is watching closely. Wait 24 hours to recheck status.
13	Reported Error	2/26/24	MIssing Professional Billing System (PBS) Reports in FOCUS	Providers are not able to see PBS Remorts	RESOLVED	The PBS reports should be updated today 2/29/24 and providers will be able to view. Please understand, the reports are being processed but may take a day or two to be visible.
14	Reported Error	4/9/24	There has only been a small number of claims processed within the last 24 hours ( about 1000).	Unprocessed claims	RESOLVED	Claims are now process as expected without delay
15	Reported Error		Claims submitted prior to 4-13-24 are showing "Pended by External Payer"	Delay in processing	RESOLVED	WellSky is aware of this an working. UPDATE: This issue has been resolved 4-29-24
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