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FORM A
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FY 2023 PERFORMANCE TARGETS
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(Note: Same form to be used for submitting 2023 Accomplishments)
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LWD NAME : SAN NICOLAS (IN) WATER DISTRICT
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PREQUALIFICATIONS CONDITIONSCompliant/ Non-compliant
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Compliance with LWUA reporting requirements in accordance to content and period of submissiona. Compliance with PNSDW
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b. Current in Debt Service Status
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c. Existing LWUA-LWD Joint Savings Account/ General Reserves
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d. LWUA-Approved Water Rates
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e. Compliance with Commercial Practice System
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f. Positive Net Balance in the Average Net Income for 12 Months for FY 2023
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g. Submission of documents:
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1. MDS and FS (January to December 2023);
2. Approved LWD FY 2023 Budget;
3. Updated Business Plan covering FY 2023;
4. FY 2023 LWD Annual Report
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MFO's & PERFORMANCE INDICATORS (1)FY 2022 ACTUAL ACCOMPLISHMENT
(2)		FY 2023 TARGET
(3)		RESPONSIBLE OFFICE/UNIT
(4)		FY 2023 ACTUAL ACCOMPLISHMENT
(5)		ACCOMPLISHMENT RATE
(6)		REMARKS
(7)
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 A. PERFORMANCE RESULTS
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PI 1 - (Quality) Access to potable waterPercentage of household with access to potable water against the total number of households within the coverage of the LWD 71%75%Commercial Division80%100%Passed
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PI 2 - (Quality) Reliability of the servicePercentage of household connection receiving 24/7 supply of water.98%98%Engineering and Construction Division98%100%Passed
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 PI 3 - (Timeliness) AdequacySource Capacity of LWD to meet demands for 24/7 supply of water, should not be less than 1.5:1

1.45:11.5:1Engineering and Construction Division1.6:1100%Passed
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To compute adequacy, use formula below:
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Rated capacity of source (cu.m./yr)/ Demand (cu.m./yr)
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Demand = No. of active connections x 5 (average household size) x 100 - 130 (liters per capita per day) x 365 days x 1 Liter / 1000
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 PI 4 - Board-Approved Water Safety PlanIn compliance with the Department of Health (DOH) Administrative Order No. 2014-0027, LWDs, among others, has been required to develop and implement a Water Safety Plan (WSP) to ensure safe delivery of safe drinking water.SubmittedFor Validation and ApprovalAdministrative Division
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PI 5 - (Quantity) Non-Revenue WaterPercentage of unbilled water to water production should not exceed 30%22%22%Engineering and Construction Division22%100%Passed
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PI 6 - (Quality) PotabilityAll water samples during the year should pass the physical-chemical and microbiological tests as required by PNSDW 2017.

0.3ppm0.3ppmEngineering and Construction Division0.3ppm100%Passed
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Daily chlorine residual requirement should be at least 0.3 ppm at the farthest point. In case the LWD is using chlorine dioxide, the allowable level should be at 0.2 to 0.4 ppm.
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PI 7 - (Timeliness) Adequate / Reliability of Service
Average response time in hours to restore service (major repair) when there are interruptions due to line breaks and/or production equipment or facility breakdown as reflected in the updated Citizen's or Service Charter of the LWD
within 24 hours
within 24 hours
Engineering and Construction Divisionwithin 24 hours for major repairs and within 4 hours for minor repairs100%Passed
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PI 8 - Staff Productivity IndexCategories A,B,C = 1 staff for every one hundred twenty (120) service connections (1:120);

1:2261:120Administrative Division1:240100%Passed
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Category D = 1 staff for every one hundred (100) service connections (1:100)
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PI 9 - Water Quality Reports(1) Microbiological/ Bacteriological Reports;
(2) Physical & Chemical Analysis Reports; and
(3) Daily Chlorine Residual Reports		1) monthly submission 2) annual submission 3) monthly submission1) monthly submission 2) annual submission 3) monthly submissionEngineering and Construction Division1) monthly submission 2) annual submission 3) monthly submission100%Passed
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B. PROCESS RESULTS
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PI 1 - Quality of serviceAt least 90% Compliance with the Commerical Practice System (CPS)Compliant94%Commercial Division
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C. FINANCIAL RESULTS
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 PI 1 - Financial Viability and Sustainability Collection Efficiency ( ≥ 90%)96%96%Admin/Finance Division96.60%100%Passed
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Current Ratio ≥ 1.5 : 1 19.77:1 1.5:1 Admin/Finance Division18.28:1100%Passed
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Positive Net Balance in the Average Net Income for twelve (12) months Positive Net BalancePositive Net BalanceAdmin/Finance DivisionNet Income of Php 2,559,910.06100%
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D. CITIZEN/ CLIENT SATISFACTION RESULTS
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PI 1 - Customer Satisfaction(1) Compliance with Republic Act No. 11032 or Ease of Doing Business and Efficient Government Delivery Service Act of 2018;99.63%99%Commercial Division100%100%1,423 out of 1,423 service request received by the office were acted upon
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(2) Percentage of Customer's Complaints acted upon against received complaints
* Complaints through Hotline #8888, Presidential Complaint Center (PCC)/ Presidential Action Center (PACe), and Contact Center ng Bayan (CCB), which were acted upon within 72 Hours;
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(3) Complaints received through the LWD Customer Service unit within the period prescribed under RA 11032 and other issuance.
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Prepared by:
Approved by:
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JANINE V. BALDOVINO
MARLINE B. BONILLA
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PBB Focal Person
General Manager
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Date : March 12, 2024
Date : March 12, 2024
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