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Concierge Daily Task List
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Check Daily Talking Points Daily Talking Points
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Check Logbook in Hotschedules
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Work on/Complete any tasks Concierge - Task List
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Communicate any issues you encountered with Kelli or Cynthia
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Add any questions in the Concierge Q&A
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Frequently (at the very least once and hour) Monitor Concierge Email during shift for any positive guest feedback and return that with a Thank You Email
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Check Opentable Reviews every hour and respond to guests as needed
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Check opentable messages every hour and respond to guests as needed
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Keep concierge Boards updated with all new or adjusted information
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Check Calendar for upcoming Concierge Extras. If there is an upcoming Concierge extra, touch base with Sarah (Florist) and April (Baker) about upcoming concierge extras 48 hours before the event.
Please check calendar to see any upcoming extras. Concierge Extra Checklist
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Check Calendar for upcoming Catering Orders. Touch base with Guest and Restaurant about any upcoming Catering orders. We should be contacting them 48 hours before as a reminder.
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Shift Notes
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*** Please make sure you are communicating with your fellow concierge to divide the work load fairly*** For example one can focus on the review tracker and the other focuses on opentable messages.
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