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TimestampWere you satisfied with the standard of service we providedAre there any areas of our performance or service where you feel there is room for improvement? Would you recommend us to a neighbour or friend.If a potential client would like to verify a reference would you be willing to allow this?Were you undertaking work or a neighbour affected by work carried out next door
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16/05/2017 09:58:48I received a prompt efficient response from one of the surveyors Paul Smith. I specifically liked the fact that he took time to discuss various issue of the PWA.No.
All was perfect.
Yes I wouldYes but only by phoneI was undertaking work
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09/05/2017 10:47:00I really can't recommend Robert and his team more highly if I tried.
We were served with a notice from the owner of the adjoining property, of their intentions to build an extension. Whilst the structure looked straightforward enough, the neighbour was clearly in a hurry to start building and had mismanaged their time in serving the notice to us which was supposed to be in accordance with a relevant act.
I wanted to ensure the rights of our property were adequately protected, whilst also ensuring that our neighbour was able to start the project in good time given no objections.
Anyone who knows me would say that I am thorough, fair, trust my gut instinct and know when someone knows their stuff.

Robert immediately put me at ease, firstly his approach was unlike any I had come across earlier as I had spoken to eight other surveyors who were happy for me to just go ahead and instruct them in issuing my neighbours with a very costly solution which not to be crude (was financially favourable to the surveyor).
Robert immediately listened, acknowledged my concerns and offered a supportive approach which was to benefit all parties. Not only did his solution offer a strong enough level of legal protection for our property, but it also managed to keep the relationship between us and our neighbours intact and made it possible for us to move forward with mutual agreement.

Robert also spotted that the Notice originally served was issued under the wrong section making it automatically invalid.
From the start he has been honest, open and transparent in his dealings with my case and never once asked that we get his firm to represent us.
He simply presented us with the ALL the options and the facts and an affordable solution for my neighbour who was also happy with the outcome given that it would have been their financial responsibility to pay!

Your property is likely to be the most expensive / valuable thing you will ever own. Please, if you have to instruct a Party Wall Surveyor and want peace of mind you NEED to work with this company.
Knowledgeable, trustworthy and work with integrity, I wouldn't hesitate in recommending them or working with Robert and his team again and I wish them continued success.
Not at all, from the welcoming reception of the person who answers the phone / meets and greets to speaking with those more involved with your case or the surveyors, I felt as though the entire team were tight like a well run ship!Yes I wouldYes but only by phoneMy neighbour was undertaking work
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03/05/2017 10:27:40Yes. This is an area of building that the general public do not really understand. Your website was very concise and clear. My dealings with you were efficient and honest. Your response times were excellent. NoYes I wouldYes but only by e-mailI was undertaking work
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29/04/2017 08:55:43Fast friendly efficient service. I particularly liked the way the website was laid out and explained the concept of the party wall agreement and options available in layman terms.NoYes I wouldYes but only by e-mailI was undertaking work
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29/03/2017 16:38:39We are extremely satisfied with the high standard of service provided. Robert was highly profession, and responsive to our enquiries, and we felt represented our interests well. I wouldn't hesitate recommend him. NoYes I wouldYes but only by phoneI was undertaking work
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28/03/2017 15:55:06Yes, Robert is v good, but admin support was a shambles, I went with WWP because of the response I got from Rebecca Meyer- she seemed v organised and on top of things- but once she was not involved it was clear that Robert had too large a workload- so it was difficult to speak to him, I was never aware of progress, had to chase personally myself on numerous occasionssee above, 1:1 advice from Robert was always v good and his experience shone through,
also, liked the fact that his advice was always honest and he picked up on issues missed by architect

but it was all v disorganised, deadlines missed, other side not chased, often seemed reactive rather than proactive
Not really for the reasons I have given in my responses aboveYes but only by e-mailI was undertaking work
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20/03/2017 22:33:38i was impressed with the timely visit which enabled our work to get started

I was less impressed with the time that it took for the report to be delivered, and the quality of the pictures in the embedded PDF. I would suggest creating "drop boxes" or equivalent to enable high resolution pictures to be added to the file
yes - see above Yes I wouldI'd rather not receive any direct contactI was undertaking work
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15/03/2017 11:28:02A positive YES. They couldn't have been more helpful from beginning to end. There fees are very reasonable too.NoYes I wouldYes but only by e-mailI was undertaking work
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15/03/2017 10:57:46Yes very satisfiedNot reallyYes I wouldI'd rather not receive any direct contactI was undertaking work
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23/02/2017 07:39:06Yes, extremely valuable and honest preliminary advice which minimised costs and simplified process. Refreshing to work with a group where it is obvious they are trying to get the best for you and not unnecessarily bloat costs. NoYes I wouldI'd rather not receive any direct contactI was undertaking work
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22/02/2017 16:10:38Yes very satisfied. I have worked with party wall surveyors before in a professional basis, and WWP's fee was very competitive and the proposal to stand back and let the dissenting adjoining owners surveyor be the agreed surveyor saved us a lot of money in fees. In this case as the only service was the serving of the notice I can't really suggest any areas of improvement.Yes I wouldYes but only by e-mailI was undertaking work
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15/02/2017 16:09:53Yes, despite a very difficult neighbour!NoYes I wouldYes but only by e-mailI was undertaking work
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15/02/2017 15:31:00Very satisfied with the service from Watson Woods Partnership. They were happy to answer questions over the phone and give us free information and help with our Party Wall agreement. The surveyor was informative, professional and prompt with carrying out an in-depth assessment of our neighbour's property.
Being able to use, free of charge, the company's Notice documentation also saved us time and money.
No, can't think of anything.Yes I wouldYes but only by e-mailI was undertaking work
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01/01/2017 12:16:31Yes - Laurence went far beyond the call of duty on a project with highly obstructive neighbour surveyors - all within the original fee quoted. I was most impressed and grateful for the result.Fridays difficult to contact you!Yes I wouldYes but only by e-mailI was undertaking work
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29/11/2016 17:14:41Very satisfied. Instructed and completed within 1 week.No. Yes I wouldYes but only by e-mailI was undertaking work
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26/11/2016 17:12:43Very Satisfied with the professional and proactive approach of Paul Smith from WWPMaybe a more frequent update of the likely completion date of the PWA depending on the type of issues being discussed with the other sides surveyors. Yes I wouldYes but only by phoneI was undertaking work
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22/10/2016 14:29:25Yes, the survey report was detailed, and looked to contain sufficient detail on the property, and the price was fair.The report was slightly delayed in delivery.Yes I wouldI'd rather not receive any direct contactI was undertaking work
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12/10/2016 13:40:55Yes I am very satisfied with the standard of service. The whole process
was done quickly and very professionally. I am very happy and would reccomend Watson Woods any time. It is worth mentioning that
price was good as well.
None at all.To me they provided a great performance.Yes I wouldYes but only by e-mailI was undertaking work
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10/10/2016 21:38:20Yes. Paul was really supportive during a difficult consultation with neighbours and very knowledgable on all the matters relating to our party wall agreements.

Wouldn't hesitate to recommend the team again.
I think at times communication was slower than expected and so I would recommend that is improved.Yes I wouldYes but only by e-mailI was undertaking work
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28/09/2016 12:03:31yes, easy to deal with the company and very clear requirementsNo, everything worked wellYes I wouldYes but only by e-mailI was undertaking work
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21/09/2016 14:15:19Very happy with the service, the whole team was very professional and helpful whenever we contacted them by phone or email. We were fully explained of the process and what needs to be done in terms of the Party Wall agreement. We had consent from both neighbours, therefore only the Schedule of Condition was performed. Would not hesitate to recommend Watson Woods to anyone.NoYes I wouldI'd rather not receive any direct contactI was undertaking work
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25/08/2016 19:23:40No. I have no reason to believe that the work was in any way substandard. However, the absence of information about its status, and your office's failure to respond to phone calls was a cause for concern.Provide status reports at least every couple of weeks.Not really for the reasons I have given in my responses aboveYes but only by e-mailI was undertaking work
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23/08/2016 15:47:24yesnoYes I wouldYes but only by e-mailI was undertaking work
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23/08/2016 10:54:16Yes - a pragmatic approach to getting the job done.Service was exactly as should be expected. There was no fuss.Yes I wouldYes but only by phoneI was undertaking work
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22/08/2016 16:53:35Yes. I felt that you were willing to take time to explain the various aspects of the agreement and to answer the many questions I had. I'm confident I chose well when appointing WWP.My only comment here would be that it seemed that I had to chase to move things along on a couple of occasions. I do understand though that I'm not your only customer and don't think it was a big problem. Yes I wouldYes but only by e-mailI was undertaking work
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09/08/2016 17:02:23Yes - the help provided by Laurence was invaluableN/AYes I wouldI'd rather not receive any direct contactI was undertaking work
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20/07/2016 16:07:42Yes, Paul was knowledgeable, friendly and efficient. He was a pleasure to deal with in person and on email. NoYes I wouldYes but only by e-mailI was undertaking work
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20/07/2016 12:16:09No... it was not a happy process.It was very slow (almost 4 months) and we had to follow-up several times to receive the contracts. There were apparently some quite aggressive conversations with my neighbours and WWP's invoice was also much greater than expected. Not great ... Not really for the reasons I have given in my responses aboveI'd rather not receive any direct contactI was undertaking work
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20/07/2016 10:53:12Yes, very. It was quick, helpful and efficient.NoYes I wouldYes but only by phoneI was undertaking work
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04/07/2016 16:35:02Yes- Excellent and speedy response to my email/ phone call and received more than enough support with honest advice.no Yes I wouldYes but only by e-mailI was undertaking work
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27/06/2016 10:49:09Yes. It was very thoroughFaster turnaround on response to emailsYes I wouldI'd rather not receive any direct contactI was undertaking work
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13/06/2016 14:03:03Yes, the surveyor, Paul, was helpful and competent. I much appreciated his structured answers in outlining for me the three possible scenarios that arise in Party wall award business. This was in contrast to other surveys, whose explanations I found muddled and muffled. So i chose Paul.I cannot think of any improvements. However, should the party wall award come into scrutiny, or should I have a related conflict with neighbours, my greatest concern would be that the work had been carried out properly and competently so as the party wall award stand on its feet.Yes I wouldYes but only by e-mailI was undertaking work
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01/06/2016 11:22:42Yes.

Woking for the local authority as part of the Major Works Team I have had the pleasure of using your services on several occasions.

I have found your staff and services provided to be of a high standard.
Not in my humble opinion. Yes I wouldYes but only by e-mailI was undertaking work
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05/04/2016 20:32:49V efficient. Quick to respond to questions and quick to get it all done. Brilliant!NoYes I wouldYes but only by e-mailI was undertaking work
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28/01/2016 15:59:14Yes, Paul was perfectly pleasant to deal with, as was Rebecca in the office, and the notices and awards were promptly issued.None that I can think of!Yes I wouldYes but only by e-mailI was undertaking work
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28/01/2016 14:48:40Yes Paul Smith was very understanding with us and our neighbours requests / concerns No all was fineYes I wouldI'd rather not receive any direct contactI was undertaking work
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28/01/2016 13:49:37Yes, very much so.
Everyone from your company l've been in contact with have been extremely professional, polite & helpful. Even the 'party-wall' neighbours commented on how plecent and professional you were.
Many thanks
/M
No Yes I wouldYes but only by e-mailI was undertaking work
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25/01/2016 14:43:30No, the process was extremely slow, it felt as if the job had been forgotten several times, communicaiton was poor and the eventual report was not sent to my address.As aboveNot really for the reasons I have given in my responses aboveYes but only by e-mailI was undertaking work
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18/01/2016 11:21:53Yes. very clear as to how they worked and then good quick action thereafter.NoYes I wouldYes but only by e-mailI was undertaking work
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18/01/2016 10:50:11yes, the work was carried out quickly and professionally noYes I wouldYes but only by e-mailI was undertaking work
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07/12/2015 15:04:42Yes.
We found Laurence, our PW Surveyor, helpful, professional and personable. Always quick to respond with answers, and most importantly, proactive.
I would recommend him wholeheartedly.

Hugo de Groot
NoYes I wouldYes but only by e-mailI was undertaking work
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15/11/2015 08:11:39YesNo everything was handled very quickly and easily.Yes I wouldI'd rather not receive any direct contactI was undertaking work
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30/10/2015 20:44:04YesNo everything was handled very quickly and easily.Yes I wouldI'd rather not receive any direct contactI was undertaking work
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30/10/2015 12:36:52Yes - prompt contact with my neighbours, prompt turnaround of the party wall awardYes - On reading the party wall award, I discovered I am required to pay my neighbours c. £1000 as I am building onto their raised party wall. It would have been helpful to have been informed of this cost before my neighbours saw the figure, and in order to help budget for it!Yes I wouldI'd rather not receive any direct contactI was undertaking work
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29/10/2015 15:26:07Lawrence and Rebecca provided a great service in assisting us with our Party Wall Notifications and subsequent Surveys. The work was completed promptly, to a high, thorough standard and at a reasonable cost. What more could you ask for?No - everything was great.Yes I wouldYes but only by e-mailI was undertaking work
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13/10/2015 19:52:44Yes, excellent service. You clarified the questions we had. Service carried out promptly and efficiently. Thank youNo, quite happy with everything.Yes I wouldYes but only by e-mailI was undertaking work
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29/09/2015 16:56:04Yes, although it would have been helpful if the surveyor had kept us more up to date as we had to chase - it turned out that the surveyor had not been formally appointed by our neighbours several weeks after we thought he had been. Also, there was no opportunity to review the award - it would have been nice to have had the chance to take a look before it was executed.
I would recommend, but I would have to tell them to keep on top of things.
See aboveYes I wouldI'd rather not receive any direct contactI was undertaking work
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09/09/2015 18:36:33YesNoYes I wouldI'd rather not receive any direct contactI was undertaking work
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03/09/2015 15:43:31I was so impressed with the service, took all the hassle out the legal side for me. Any questions i had were answered swiftly and efficiently!!NoYes I wouldYes but only by e-mailI was undertaking work
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28/06/2015 15:47:19Yes, Robert was responsive throughout and always provided timely advice. The Awards have been put in place with minimum fuss, I would be happy to recommend Watson Woods. No.Yes I wouldYes but only by e-mailI was undertaking work
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24/06/2015 22:03:23Yes very satisfied. It was a slow start to get things moving. Maybe the surveyor could have come to meet me at the beginning of the job? Yes I wouldYes but only by e-mailI was undertaking work
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23/06/2015 10:10:47Yes, very much so. Laurence was diligent throughout the process, kept us informed, and chased hard for information and responses from adjoining owners. He drove the process and kept momentum even when the other side were dragging their feet. Your fees were very reasonable as well.No problems.Yes I wouldI'd rather not receive any direct contactI was undertaking work
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3 Jun 2015Very NoYes I wouldYes but only by e-mailI was undertaking work
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21 May 2015Yes - very friendly, quick response and efficient service.No I was happy with everything.Yes I wouldI'd rather not receive any direct contactI was undertaking work
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21 May 2015YesNoYes I wouldYes but only by phoneI was undertaking work
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20 May 2015Robert was very friendly and helpful. This is the second time we have used Watson Woods Partnership for a Party Wall Agreement and we think the service is excellent.Nothing comes to mind.Yes I wouldYes but only by e-mailI was undertaking work
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20 May 2015YesDocuments could have been sent quickerYes I wouldI'd rather not receive any direct contactI was undertaking work
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21 Apr 2015To be honest, it was very poor. In the initial stages it took a long time for Paul to respond.

The value for money was shocking. You created one letter and simply replicated by adding a new name in each. You then charged per letter when I could have easily done this myself. Afterall I had to print the letters myself.

I would never recommend you as a surveyor.

See above.Not really for the reasons I have given in my responses aboveI'd rather not receive any direct contactI was undertaking work
60
11 Apr 2015Extremely. Party wall matters inevitably are stressful and complex, so Paul's friendliness, attention to detail and willingness to offer patient advice were greatly appreciated.NoYes I wouldI'd rather not receive any direct contactI was undertaking work
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30 Mar 2015YesNoYes I wouldI'd rather not receive any direct contactI was undertaking work
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30 Mar 2015Yes very satisfied. Prompt answers to questions.No it was very thorough.Yes I wouldYes but only by e-mailI was undertaking work
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6 Mar 2015Yes, prompt and efficient response and good sound advice.No. Everything was done on time.Yes I wouldYes but only by e-mailI was undertaking work
64
3 Mar 2015Yes, excellent service - both patient and flexible!No Yes I wouldYes but only by e-mailI was undertaking work
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11 Feb 2015Yes, very much so.
Robert was very efficient and helpful and was conscious of costs on my behalf.
NoYes I wouldYes but only by e-mailI was undertaking work
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11 Feb 2015Very satisfied with the services from Watson Woods surveyors.

I can happily recommend them to anybody especially building owners undertaking to carry out works to their building and regarding any Party Wall matters.


M Arefin
Dow Properties Limited
noneYes I wouldYes but only by e-mailI was undertaking work
67
9 Dec 2014Yes - the work was done professionally and on time.I can't think of any.Yes I wouldYes but only by e-mailI was undertaking work
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18 Nov 2014Yes. Nothing obvious. Yes I wouldYes but only by e-mailI was undertaking work
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5 Nov 2014Very, although we didn't do the building work in the end it was great to have Paul's advice and support.
NoYes I wouldI'd rather not receive any direct contactI was undertaking work
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4 Nov 2014Rebecca Mayer was responsive, reactive and professional. We are extremely grateful for her involvement. Thank you.YesNot really for the reasons I have given in my responses aboveI'd rather not receive any direct contactI was undertaking work
71
4 Nov 2014As always a great service, Paul Smith is my go to man for party walls, I pass he details on regularly to private and industry people.None, you are quick and accommodating. for our next project we will probably come to you for our architectural work too.

Yes I wouldYes but only by phoneI was undertaking work
72
28 Oct 2014yesyou could improve your response time.Yes I wouldYes but only by phoneI was undertaking work
73
28 Oct 2014Very much so. Laurence Smith was very professional handling all queries and dealing with the other neighbors surveyors even for a quite complex situation involving the demolition of part of our 1st floor flat neighbor.Perhaps a little bit more proactive communication would be a good thing as in some cases we had to chase for some feedback.Yes I wouldYes but only by e-mailI was undertaking work
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8 Oct 2014yes - it wasnt straight forward but Laurence persisted and we reached resolution - i was pleased witrh the outcomea direct line to my surveyor would have been easier but no big deal.

p.s you did send me the wrong final plans but i got what i needed from the artchitect in need
Yes I wouldYes but only by e-mailI was undertaking work
75
18 Sep 2014Yes. Mr Watson was very helpful, firstly when I contacted him for initial advice and then through to report and final inspection. Mr Watson was very understanding throughout the process and was able to neutralise a tense situation that had been ongoing for 3 months.No.Yes I wouldYes but only by e-mailI was undertaking work
76
16 Sep 2014Yes very satisfied, prompt and all points dealt with.NoYes I wouldYes but only by e-mailI was undertaking work
77
14 Aug 2014Overall we got there in the end but it felt like we were having to chase to get things done.We had to chase several times to get updates and in the end had to start the work before the agreement was completed.Not really for the reasons I have given in my responses aboveI'd rather not receive any direct contactI was undertaking work
78
19 Jun 2014Yes very satisfied, the matter was dealt with very quickly and efficiently. NoYes I wouldYes but only by e-mailI was undertaking work
79
19 Jun 2014No - appeared to be very little management of the job from your end and documentation only moved forward after I called to enquire about progress. Production of your invoice was the only piece of documentation that did not require prompting!Keep better track of projects and a bit more pro-activeNot really for the reasons I have given in my responses aboveI'd rather not receive any direct contactI was undertaking work
80
7 Jun 2014Extremely. Also, our elderly neighbour was very complimentary about the "young" man and thought he was very polite and courteous.No, we felt it was first rate.Yes I wouldYes but only by e-mailI was undertaking work
81
2 Jun 2014Yes very happy.No major issues as such.Yes I wouldYes but only by e-mailI was undertaking work
82
2 Jun 2014We were extremely satisfied with the services from Watson Woods surveyors in dealing with our many cases of Party Wall Act work including disputes and routine Party Wall Award.

We can recommend Watson Woods without any reservation.

Morad Arefin
Dow Properties Limited
I believe your service is very good.Yes I wouldYes but only by e-mailI was undertaking work
83
28 May 2014Yes.
Paul was helpful, informative, confident in what he was doing, pleasant, etc. I had no complaints from my neighbours, who's house he went into to survey.
No. I think you did everything that was needed. Thank you.Yes I wouldYes but only by e-mailI was undertaking work
84
28 May 2014YesCost?!Yes I wouldI'd rather not receive any direct contactI was undertaking work
85
30 Apr 2014Yes, very informative and turned up at the arranged time. NoYes I wouldI'd rather not receive any direct contactI was undertaking work
86
30 Apr 201470% satisfied. I'm happy with the followings:
1) Timely response before appointment/engagement
2) Competitive quotes
It will definitely improve my satisfaction level if the followings can be improved:
1) Speed of response during and after award being issued
2) Communication with the owner during drafting the party wall award:
- I was surprised to see some financial figures was included in the award without my awareness. Even it is standard practice, I think it is a service essential to inform/discuss this with the owner beforehand
Yes I wouldYes but only by e-mailI was undertaking work
87
30 Apr 2014yes - excellent. Paul has done work for me and my neighbour at 80 Alston Road. he is very professional and manages both side of the agreement very well.none i can think of. Yes I wouldYes but only by e-mailI was undertaking work
88
10 Mar 2014yes. quick and responsive. noYes I wouldI'd rather not receive any direct contactI was undertaking work
89
4 Mar 2014This is the second time I have used Robert and his team, on both occasion neighbours have been reluctant about the proposed work but WW's thorough and professional work have always ensured a smooth and stress free process. Speed of publication of documentsYes I wouldYes but only by phoneI was undertaking work
90
4 Mar 2014Yes, very, this is the second time we have used WWP. Paul provided an efficient and thorough service on both occasions. He was always happy to explain further when needed, very friendly and flexible making appointments.No.
We don't mind being used as a reference either by phone or email but the options below only allow us to select one.
Yes I wouldYes but only by phoneI was undertaking work
91
4 Mar 2014yesafter work was requested there appeared to be a delay for the report to be issued. Needed to send follow up emailYes I wouldYes but only by e-mailI was undertaking work
92
11 Feb 2014YESNOYes I wouldYes but only by e-mailI was undertaking work
93
28 Jan 2014Yes - prompt and efficient serviceNoneYes I wouldYes but only by e-mailI was undertaking work
94
28 Jan 2014Yes
All your service was undertaken efficiently and promptly
NoYes I wouldYes but only by phoneI was undertaking work
95
28 Jan 2014Absolutely, Paul Smith was extremley efficient. He explained the process and gave honest and impartial advice even though it meant losing some of the business to another party wall surveyor. Would throughly recommend him to others. noYes I wouldYes but only by e-mailI was undertaking work
96
19 Dec 2013Yes, professional and courteous NoneYes I wouldYes but only by e-mailMy neighbour was undertaking work
97
18 Nov 2013Watson Wood were very helpful and professional in all situations relating to a difficult Party Wall situation which called for a great deal of care and diplomacy in achieving the results in good time and at reasonable cost.Returning telephone calls when messages have been left requesting a returned call.
I am not sure that the question second down makes sense....you may like to check it!
Yes I wouldYes but only by e-mailI was undertaking work
98
5 Nov 2013Yes, fast an efficient. NoneYes I wouldYes but only by e-mailI was undertaking work
99
28 Oct 2013Thank you for very patient and professional attention. Party Wall arrangements subsequently handled by my neighbour's choice of surveyor but Watson Woods were excellent in providing easy to understand and timely advice on the process and requirements of the Party Wall Act.

Since the formalities were handled by another Surveyor I would prefer not to be contacted for a reference but I will keep your details and certainly would not hesitate to recommend Watson Woods.
NoYes I wouldI'd rather not receive any direct contactI was undertaking work
100
22 Oct 2013Yes, especially as a neighbour insisted in appointing his own party wall surveyor who procrastinated the whole party wall award process.

your party wall surveyor had to threaten to go to arbitration to bring the party wall award process to a final conclusion.
noYes I wouldYes but only by e-mailI was undertaking work
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