AgencyChanges to Normal ProtocolsUpdated
American Red CrossOffice staff is working remotely, but all services are being offered as usual.April 3, 2020
Boy Scouts of America, Chattahoochee Council Our Scout office is closed to the public, however, they can call (706-327-2634) or email ( for any and all business. Our Scout store has closed to the public indefinitely. Our camp properties are also closed. All Program and Fundraising events, have been postponed (or canceled) through the end of April and might be extended into May. We have deveoloped a landing page on our website ( for 'Scout at Home' opportuities for families and leaders. This landing page provides ideas and resources for our Scouts to advance in rank, earn merit badges and continue Scouting. April 27, 2020
Boys & Girls ClubsChild care center that provides supervised care for school-age children during the COVID Pandemnis that allows their parents to work while the school district is conducting classes through distance learning/virtual instruction. Due to social distancing and safety protocols, limited spaces are available. Meals are included.October 5, 2020
BRIDGEBRIDGE has converted to Block Schedule for it's current class which began June 8, 2020. Our block schedule consists of students attending class two days a week(Mon. & Wed.)9:00am-2:00pm with Fridays reserved for test assessment and case managements.BRIDGE continue to operate within a fifteen cycle with Reading and Social Studies taught during the first seven weeks and Math and Science taught during the latter. BRIDGE manages two classrooms with a max of 10 students per classroom. June 29, 2020
Chattahoochee Valley Episcopal MinistryChattahoochee Valley Episcopal Ministry’s Direct Service assistance is available through telephone interviews, focusing primarily on rent, mortgage, and utilities. Other immediate needs will also be considered including basic transportation expenses essential to maintaining employment. We serve GA and AL counties located in the Chattahoochee Valley region near Columbus GA. Please call 706-327-2836 option 1 to leave your name and contact information; CVEM staff and volunteers are returning calls as soon as possible. Our physical location is closed until further notice. April 27, 2020
Children and Family Connection of Russell CountyThe Children and Family Connection of Russell County has modified our hours until further notice. We are distributing food and providing referrals on Mondays and Wednesdays from 9:00 a.m. – 12:00 p.m. Case Management services are being provided via phone contact. All other services are suspended until further notice.April 27, 2020
Children's Tree House Child Advocacy Center, A Program of Twin Cedars Youth & Family Services, inc.We are limiting all time staff spend in our physical office space with one person (per program) at a time in the office from 8:30am-4pm. We are halting most campus-based and in-person activities over the next two weeks. We are still responding to our referral sources (Law Enforcement & DFCS) for emergency forensic interviews and medical exams. Our office on-call number is 706-577-5987. All therapy for non-crisis clients has been halted until April 6th, we have provided an on-call therapist phone number: 706-505-5130.These numbers and email will be monitored daily. All staff working remotely are checking in with parents/caregivers to provide resources during this time. We are routing all clients to utilize "211" March 19, 2020
Columbus Consolidated GovernmentCall 311 for the most up-to-date information on City resourcesMarch 27, 2020
Communities of Transformation, Phenix CityCommunities of Transformation in Phenix City will continue to hold weekly Zoom meetings at 6:00 PM every Tuesday through the end of May. Please contact site coordinator Joan Gatewood at 706.341.7347 or for information. as in our last update, we hope to be able to meet again soon, but until our shelter in place status is cnanged in Alabama, we will be meeting remotely. We hope to begin a new Awaken Student class in August or September if the current restrictions are lifted. Intereested students shoiuld contact Joan Gatewood. We are governed by the Alabama-West Florida Conference of the United Methodist Church and are abiding by their guidelines.April 27, 2020
Dept of Public HealthThe best and latest information on COVID 19 can be found at the Centers for Disease Control and Prevention Website and the Georgia Department of Public Health Website Contact COVID-19 hotline: The State of Georgia has a new COVID-19 hotline. If you believe that you are experiencing symptoms of COVID-19 or have been exposed to the novel coronavirus, please contact your primary care doctor or an urgent care clinic. Please do not show up unannounced at an emergency room or health care facility. HOTLINE: (844) 442-2681. In the West Central Health District, between 8 and 5 you can call 706-321-6300. After 5 you can call our information line 855 962-0955. The counties in the West Central Health District include: Clay, Chattahoochee, Crisp, Dooly, Harris, Macon, Marion, Muscogee, Quitman, Randolph, Schley, Stewart, Sumter, Talbot, Taylor, and Webster October 5, 2020
Dept of Veteran's Affairs/SSVFVeteran presenting to the triage clinic for an assessment will require a COVID-19 screening to be completed by homeless staff in CPRS, even if the Veteran had prior appointment on the same day. Safe Haven will utilize their annex facility as a quarantine area in the event that a resident test positive for COVID-19. Safe Haven will utilize their annex facility as a quarantine area in the event that a resident test positive for COVID-19. Safe Haven will implement a mandatory “lock down” until further notice. Safe Haven Manager or Safe Haven Liaison must approve Veterans leaving the facility for specified appointments. SSVF agencies have been approved to use funding to provide emergency housing to homeless Veterans vulnerable to COVID-19 virus. SSVF will utilize hotels if possible. The following shelters will set up quarantine areas in the event a homeless person test positive for COVID-19: Friendship Mission, Safe Haven. Alabama Rural Coalition for the Homeless will utilize hotels as well for emergency housing.March 18, 2020
EasterSealsEasterseals is open with limited capacity; call for details.October 5, 2020
Feeding the ValleyFeeding the Valley is open for business but with reduced hours of operation. At each of our centers, the following hours apply: Monday - Thursday - 7am - 4pm, Friday - Closed. Partner agency distribution continues as normal and Mobile Pantry distributions will also continue as normal. Kids Cafe feeding sites are sharply reduced as many of these partners follow the school districts' decisions on closing down. Some school districts are providing children morning and/or afternoon meals and we are looking for ways to supplement these meals plus look for other distribution opportunities in all counties. April 2, 2020
Georgia Legal Services Program, Inc. Columbus Regional Office Georgia Legal Services Program, Inc. 233 12th Street, Suite 910 P.O. Box 176 Columbus, GA 31902-0176 (706) 649-7493 (706) 649-7519 fax GEORGIA LEGAL SERVICES PROGRAM, INC. RESPONSE TO COVID - 19 As of Tuesday, March 17, 2020, our physical offices will be closed to the public and we will work remotely to serve our clients during the current global pandemic. Our physical offices will be closed for the foreseeable future, but our staff is committed to serving our clients during this time from a remote environment. Our main intake line (833-GLSPLAW) will remain open and our staff can be reached through their regular email and phone lines. Clients can also use our online intake at The health and safety of our employees and clients remains our priority. We will provide further updates as this fluid situation develops. If you are a new client, call our intake line at: 833-GLSPLAW Online intake at If you are a current client, you can reach your attorney or paralegal at: (762) 266-0126 (Sally Haskins) (762) 266-0125 (Chandra Wilson) (762) 266-0127 (Rhudine Nelson) (762) 266-0131 (Molly Sutter)March 19, 2020
Girl Scouts of Historic Georgia, Inc. The offices of Girl Scouts is temporarily closed. Creative virtual programming for girls (not just members) can be found at and on social media sites (Facebook, Instagram, Twitter, Pinterest). Girls can continue to earn badges and patches for skill-building in supplemental educational curriculum. Fee-based programming is also available. Summer Camps have been cancelled. Planned events through July will be virtual. May 1, 2020
Goodwill Career CentersGoodwill is open to the public while maintain social distancing. Please no children allowed.May 15, 2020
Goodwill Retail StoresGoodwill is open to the public while maintain social distancing.May 15, 2020
Goodwill VITA Effective May 4th, in-person tax services is available by appointment only. Please call our Phenix City Career Center at: 334-664-9716 and our Columbus Career Center at: 706-324-4366 for an appointment. To file your taxes from anywhere please visit: 15, 2020
Holy Family OutreachNo sack lunch distribution until further notice. Utility assistance is available 706 366 7634April 27, 2020
Homeless Resource Network Operating with reduced the client hours. Monday and Thursday 9:00am -12:30pm. April 27, 2020
Hope HarbourHope Harbour’s crisis line number is 706-324-3850 – it is answered 24 hours a day. Hope Harbour is operating as normal at this time. The only change we have made is that our Outreach Advocates are doing assessments by phone/FaceTime instead of going to clients homes or meeting them in a safe public place. The crisis line will continue to be answered 24 hours a day and the emergency shelter is still open. We will continue to stay completely staffed to serve domestic violence victims.April 6, 2020
House of TimeThe House of T.I.M.E. is open for virtual business. All business matters are being conducted via our homes where Staff is on a mandatory quarantine with few exceptions. Staff is available via email and telephone. For potential clients, we are accepting applications via fax and mail and compiling them to be expedient once the physical office opens up and new clients can be placed. If the urgent need arises, a potential client will be placed in an available house that we secured to help those in need during the Covid-19 Pandemic. This house is for extreme emergency situations only. Our work phones are forwarded to each individual staff members cell and our main number is forwarded to the appropriate staff member as well. All in-house clients are on mandatory quarantine and a revised daily schedule has been implemented to help them through this most challenging time. Our Homeless to a Home clients on disability have been ordered to quarantine and working clients have been separated from other clients.April 7, 2020
Knowledge Works Learning Academy, Inc.Agency provides educational services through an after-school program for students in Kindergarten through 8th grade. All-day camps are available during times school is out. Transportation from school may be available. * KWLA IS OPEN TO PARENTS WHO NEED CHILDCARE AND ASSISTANCE WITH HOMEWORK. Monday-Friday 8AM-6PM. MEALS SERVED. ONLY 28 SLOTS AVAILABLE. PICKUP SERVICE AVAILABLE.**. Call 334-704-3150 or visit the website for more details.October 5, 2020
MercyMedMeryMed is conducting COVID 19 testing by appointment only. Those eligible for testing are those *With a COUGH and/or FEVER and/or have had known exposure to someone with COVID19 (or under suspicion of having COVID19). Test results will be sent to the person's primary care physician within 42 to 78 hours..October 5, 2020
New Horizons-All I/DD & Mental Health Residential Services will remain open.

-Randolph county Mental Health Services will continue to provide pick up for doctor appointments only. No group services at this time.

-Reach 1 & 2, Muscogee County, will continue to pick up for doctor appointments only. No group services at this time.

-Clinics remain open, however, all persons entering facilities will be screened daily by New Horizons staff prior to entering. Entrance is limited to the patient only, no visitors at this time.

-I/DD Day Programs and SEP Staff in Randolph, Stewart, Harris, and Muscogee counties will reach out to Individuals in Services, however, we will be closed. We will not be providing transportation to these programs.

-Midtown Recovery Center, Connections, Sky Clubhouse, & Project Change Clubhouse Staff will reach out to individuals to provide services remotely via telephone and/or video conferencing. We will not be providing transportation to these programs.

Call 706-596-5500
March 23, 2020
Open DoorOffice hours remain M-F 8-5 Mathews Promise Academy: is open with limited capacity and social distancing enforced. Open Door Institute: culinary arts classes have delayed their start for several weeks. Senior Adult Program: closed but we are delivering USDA Commodities to seniors. Circles and FANN: Circles is meeting virtually; FANN (food co-op) is still operating and families are driving through for their boxes. Welcome Home (rapid rehousing): still doing intakes by phone, no in-home visits. HOME (TBRA): doing intakes by phone. Virginia D. Jackson Home for Women: currently full; no new residents will be enrolled
Showering Program for the Homeless: currently operating with maximum number of 10 persons in building at any given time; being reassessed daily and will heed the direction of the Department of Public Health
October 5, 2020
Phenix City Housing AuthorityEFFECTIVE MARCH 16, the Agency is going to an ESSENTIAL STAFF ONLY mode for the safety of all parties. We will post signs on all doors and entrances today before 5:00PM. There will also be a notice posted on our web page - www.pchousing.orgMarch 16, 2020
Phenix City Housing AuthorityALL MAINTENANCE WORK ORDERS WILL BE ON AN EMERGENCY ONLY BASIS: This means if the issue is of danger to person or building, the maintenance person will come out. Otherwise, ALL OTHER CALLS will be handled according to priority of date and time, when Agency staff and offices are back on full time status. EMERGENCY WORK ORDER NUMBER – 706-576-9086March 16, 2020
Phenix City Housing AuthorityPCHA is re-opening offices on a staggered and part time schedule beginning May 4th. Offices and community centers will remain closed to the public until further notice. Maintenance will be back on site in staggered schedules to attend to outstanding and current work orders that are non-emergency. Please contact for application information or questions. All voucher clients and public housing families are encouraged to call their program offices with questions or needed adjustments in rent due to loss of income or employment.October 5, 2020
Piedmont Columbus Regional AuxiliaryAll volunteers/volunteer activities have been suspended until at least April 30th, when the situation will be reassessed. Office hours remain intact 8-4.30, but no visitors are allowed on campus. Our office number is 706-571-1480. Those interested in donating money, food, drinks, masks, and other supplies can send their name, phone number, and how they want to help to and someone will reach out to them. People can call 706-660-6115 if they have any questions regarding donations.April 27, 2020
Russell Baptist AssociationRussell Baptist Association is open the first and third Thursday of each month from 9:30 am – Noon. October 5, 2020
Russell County Child Advocacy CenterWe are continuing at full staff from 830 to 430 Monday through Friday. We are using extra precautions with cleaning and sanitizing with anyone who enters the center. We are continuing to do forensic interviews, medical exams and extended forensic interviews. Those scheduled to come to the center are screened before coming. We are not currently seeing counseling clients but telephone contact is being made to provide support services. If there is any support our clients may need that the center is unable to provide or for those calling in for assistance, will continue to be referred to 211.March 20, 2020
SafeHouse MinistriesEmergency Shelter now open daily from 6pm - 6am. No one refused, no questions asked. April 27, 2020
SafeHouse MinistriesSafeHouse, Trinity and Grace House are operating as normal. March 23, 2020
Safe Kids ColumbusFollowing the Coronavirus Social Distance Mandate is of upmost importance. Safe Kids Columbus will offer online/conference call classes to continue services for families in need. Having a separate sleep space for infants is important for child safety, especially while we are practicing social distancing related to Coronavirus. Eligible parents who are expecting can attend a Safe Sleep class by WebEx or conference call that will provide them a free pack and play. Equipment will be distributed by appointment only with appropriate identification by drive thru and the item placed in the vehicle trunk. There will be no need to leave your vehicle. A set up demonstration video for the new pack and play will be emailed to the qualifying parent. Call the Safe Kids office for more information at 706-321-6720.April 8, 2020
Salvation ArmyCommunity Meals to go at regular serving time of 5:00 pm daily. Food Boxes: 1. Clients can walk-in Monday thru Friday between the hours of 8:45 a.m. and 11:30 a.m. 2. Have a photo Id 3. Have some type of mail or document with the client's name, address and date (dated within the past 30 days). We also accept referrals for food and current leases. October 5, 2020
St. Anne Community OutreachRental Assistance line is open at 706-568-1592 October 5, 2020
St. Anne Community OutreachGrocery distribution will be Monday through Thursdays from 9am to 11am by appointment only. Call 706-568-1592 to schedule. October 5, 2020
Seneca Choices for LifeSeneca is temporarily closed due to the Coronavirus. We ARE working remotely, and still helping clients, but we have limited physical resources available right nowApril 16, 2020
Stewart Community HomeOperating as normal. We can take new residents with proper medical records and negative COVID test. April 27, 2020
TEARSOnly essential staff report for work and must remain in their respective office (one person in office). Any communication between staff must be via telephone of use of social distancing. No counselors report - all counseling and assessments are conducted via tele-counseling. All outreach events have been postponed. Office hours have been modified to 10:00 am - 3:00 pm daily.April 3, 2020
The Family Center of ColumbusOperating as normal. May 11, 2020
The Sexual Assault Support CenterThe Sexual Assault Support Center, aka The Center at 909, continues to answer our 24/7/365 hotline at 706.571.6010 (RAINN: 800.656.4673) to assist survivors and loved ones with questions, concerns, and other issues surrounding sexual violence, dating violence, stalking, and human trafficking. Staff members are in the office every weekday and continue to monitor voice mail messages that are left after hours. Appointments with staff to receive services are not necessary, but are encouraged, if possible. Masks and gloves are available to anyone who enters the facility for services, and staff is practicing all necessary safety measures, including social distancing, masks, gloves, and sanitation measures. Service updates: We continue to provide an interview space for law enforcement, as needed. Clients are able to speak with staff after an interview. Survivor Support group will resume Tuesday, June 9th at 5:30 P.M. in Suite A. Again, all safety measures will be in place for Support group. Counseling referrals for free sessions are still available to those in need. Medical forensic exams are being completed by The Center’s SANE Coordinator For questions, please reach out to our office at 706.221.1033 or For those that need to speak with an advocate immediately, please reach out to our 24/7 hotline at 706.571.6010.June 3, 2020
Twin CedarsChattahoochee Court Appointed Special Advocates (CASA) To comply with social distancing, we will have one staff person in the building M-F from 8:30 am – 4:00pm. CASA staff will be working remotely and will continue to provide supervision to volunteers remotely. We have suspended volunteer pre-service training until further notice and all visits will be conducted via email, face-time, skype or other virtual platforms. Emails and text will be checked and responded to on a daily basis until further noticeMarch 19, 2020
Urban LeagueEffective March 17, 2020 the Urban League has implement a Walk-up and Over the Phone Assistance and Counseling Plan (OPAC). The Urban League is an approved HUD Housing Counseling Agency with certified housing counselors on staff. The office admin is in the office each day to manage the telephones, take client intake over the phone, make food referrals, provide intake through the door slot on a walk up basis. (no client contact). We are answering questions, guiding clients through the system and to the resources. Certified housing counselors are available for the following OPAC services. 1. Housing, Mortgage & Rental Counseling 2. Foreclosure & Eviction Counseling, Prevention and Management 3. 1st time Home Buyer Education, one on one Counseling and group counseling over the phone and via video 4. Rental & Utility Assistance when funds are available. Employment Coordinator is available for the following OPAC services 1. Job search 2. Job training and resume buildingMarch 23, 2020
Valley Interfaith PromiseWe are temporarily not taking families until further noticeMarch 16, 2020
Valley Rescue MissionThe current addiction program clients will stay but we are not accepting new clients. The homeless shelter for the men is closed. March 18, 2020
Waverly Terrace ApartmentsClosed to the Public; residents will have limited access to the office.March 23, 2020
Wynnton Neighborhood NetworkWe will be open Wednesdays and Fridays 10AM to 1230PM. Clients should stay in their cars.March 19, 2020
YMCAIs operating at limited capacity,October 5, 2020