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TimeTrack
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7:20 PM702P Gmail - Your requested AT&T wireless account change -- Your temporary PIN x0174
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8:04 PM804P Gmail - Your requested AT&T wireless account change -- Your temporary PIN x1071
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8:21 PM
821P Gmail - AT&T Passcode security level update -- changed the security level of your passcode from standard security to extra security
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8:21 PM821P Gmail - Your wireless passcode changed
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0:22:45Jessy - Perfect, you're all set with the new passcode.
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8:22 PM822P Gmail - Thank you for your recent visit -- 2## STATUS CHANGE Kervin M Customer Request -- Receipt x4991
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8:24 PM824P Gmail - We got your SIM change request -- 3##..6### move to a new device is about to occur x1508
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8:24 PM824P Gmail - We got your SIM change request -- 3##..6### move to a new device is about to occur x1509
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8:25 PM825P Gmail - Thank you for your recent visit -- 3## STATUS CHANGE Kervin M Customer Request -- Receipt x5009
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8:25 PM825P Gmail - We got your SIM change request -- 3##..6### move to a new device is about to occur x1514
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0:26:01Jessy - I'll have to call into a different [Triage] department.
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Fake Triage (800) 288-2020
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0:27:46Fake Triage - Thank you for calling ATT. All of our service representatives are currently busy helping other customers.
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0:32:51Jessy - They [Triage] ask to identify you … usually pretty fast.
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0:39:26Jessy - I haven't activated anything.
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8:41 PM841P Gmail - Thank you for your recent visit -- 3## STATUS CHANGE - Kervin M - Stolen Equipment -- Receipt x5068
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8:42 PM842P Gmail - Thank you for your recent visit -- 2## STATUS CHANGE Kervin M Stolen Equipment -- Receipt x5442
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8:44 PM844P Gmail - Thank you for your recent visit - 2## STATUS CHANGE Kervin M Customer Request -- Receipt x5467
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8:45 PM845P Gmail - Thank you for your recent visit -- 2## STATUS CHANGE Kervin M Stolen Equipment -- Receipt x5523
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0:45:16Jessy - We have done nothing at all.
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0:49:26Jessy - You have to call [Triage] and they will verify you. It's the 800 number.
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0:51:57Sam - Did you get a chance to suspend that line again? I just called, it's not suspended.
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0:52:00Fake Triage - (40 minute hold) ATT Customer service … please continue to hold.
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1:18:24Sam - I don't think this is the right number.
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1:32:00Kervin - I can't help you.
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1:37:42Jessy - Can I have your ID.
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1:42:00Jessy - Whats your passcode.
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9:41 PM941P Gmail - Thank you for your recent visit -- 2## STATUS CHANGE Jessy B Customer Request -- Receipt x6747
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9:45 PM945P Gmail - We got your SIM change request -- 2##..5#### move to a new device is about to occur x1774
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1:58:32Sam - When you try and create a SIM card what does it tell you now?
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2:06:59Jessy - I haven't activated anything. We've done nothing. We are at ground zero.
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2:08:00Triage - Thank you for calling ATT Triage, my name is Diego.
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2:09:00Jessy - (Triage) We're just doing a SIM change.
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10:15 PM1015P Gmail - We got your SIM change request -- 2##..5#### move to a new device is about to occur x1851
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10:16 PM1016P Gmail - Hello, Review your AT&T order -- What you ordered - Wireless
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10:16 PM1016P Gmail - Thank you for your recent visit -- 2## CHANGED IMEI 35.######.######.5 -- SIM x###3
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2:16:00Triage - Complete, you can cotinue with the SIM change.
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2:18:21Sam - (800) 288-2020, that's not the Triage number. To do the ID verification you're supposed to call Triage.
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2:18:31Jessy - Triage is only for representatives, you can't call them.
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10:18 PM1018P Gmail - Thank you for your recent visit -- 3## STATUS CHANGE Jessy B -- Receipt x7291
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10:19 PM1019P Gmail - Thank you for your order! -- 2##..5#### SIM VAR CONTRIO UICC I 2
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10:19 PM1019P Gmail - We got your SIM change request -- 3##..6### move to a new device is about to occur x1864
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10:20 PM1020P Gmail - We got your SIM change request -- 3##..6### move to a new device is about to occur x1867
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10:22 PM1022P Gmail - Thank you for your recent visit -- 3## CHANGED IMEI 35.######.######.4 -- SIM x###4
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10:24 PM1024P Gmail - Thank you for your order! -- 3##..6### SIM VAR CONTRIO UICC I 2
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