KCS v6 Verified & Aligned Self-Assessment Worksheets
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QuestionAnswer
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Company Name
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KCS v6 designation Aligned or Verified (pick one)
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This section for KCS v6 Verified only
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KCS v6 Verified product(s), version and release number
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Are you certifying this product as
(a) a standalone knowledge management tool designed to be integrated with other case / incident tracking tools
(b) an integrated knowledge management / case or incident management tool
(c) both?
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Name and email of KCS v6 Verified representative holding KCS v6 Practices Certification who will perform the demo
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Name and email of KCS v6 Verified main contact if different from above
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Incident management system used to demo the KCS v6 Verified criteria
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Describe the incident management and knowledge management integration model used
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Describe any additional requirements needed for the vendors product to meet the KCS v6 Verified criteria
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This section for KCS v6 Aligned only
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KCS v6 Aligned candidate product(s), version and release number
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Can this tool be integrated with other KCS v6 Verified tools?
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Name and email of KCS v6 Aligned representative holding KCS v6 Practices certification who will perform the demo
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Name and email of KCS v6 Aligned main contact if different from above
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What is the intended use of the tool? What does it do?
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Who uses the tool (company type, business department, role)?
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Which KCS Practice Areas does the tool support or enable? (Please describe how the tool does this on the appropriate Practice Area tab of this worksheet. If your tool supports an emerging practice, please add an appropriate tab.)
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How is the successful use of the tool’s capabilities proven/measured?
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Are there any other required systems, processes, or people that must be in place in order to leverage the tool effectively?
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Provide contact information for one or more references from a company doing KCS that includes a brief statement regarding the tool’s successful application.
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Approximate percentage of staff/partners who have received KCS training
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Approximate percentage of staff/partners who practice KCS in Support
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Approximate percentage of staff/partners who practice KCS in Sales
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Approximate percentage of staff/partners who practice KCS in Professional Services
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Approximate percentage of staff/partners who practice KCS in other departments
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Approximate percentage of staff/partners who hold a KCS v6 Fundamentals Certification
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Approximate percentage of staff/partners who hold a KCS v6 Practices Certification
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Is your company a member of the Consortium for Service Innovation?
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Where self-assessment spreadsheets can be found and process for obtaining them.
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To be completed by Academy:
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Date received KCS v6 Verification or Aligned designation
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