CG Tech Selection Analysis
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LMS FeatureMeasures (Must or Want)Weigh the WANTSWantsNotes from Learning Technologist to Small Business Owner1. FuguFugu PerformanceFugu Score2. WestNet MLP2 WestNet MLP2 PerformanceWest Net Score3. efront (Selected)efront Performanceefront Score4. ispringispring Performanceispring Score5. AccordAccord PerformanceAccord Score6. iLMSiLMS PerformanceiLMS Score7. TeraLearn LCMS 6.1TeraLearn PerformanceTeraLearn Score
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The following scores are based on the personal observations of the learning technologist, and they do not necessarily reflect the accuracy of the actual product. A low score may indicate that the learning technologist was unable to find the answer easily through the website or the interview. It also may indicate that the product either does not have the feature or that the feature has a limited function.
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WebsiteNoteshttp://www.fugu.com/default.aspxhttp://www.westnetmlp.com/http://www.efront.com/ http://en.wikipedia.org/wiki/EFront_(eLearning_software)http://www.ispringsolutions.com/products.htmlhttp://www.interzoic.com/
http://www.ilms.com/sign-up-for-free
http://www.teralearn.com/
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W or M0 through 90 through 9Multiply Eric Smith, esmith@westnetlearning.com, interviewed 7/16/12 by phone 303-634-79790 through 9Multiply 0 through 9Multiply Polina Khizhnyak sales@ispringsolutions.com +1 800 640 08680 through 9Multiply craig.cluett@accordlms.com ph.416 276 9898 phone interview 7/18/120 through 9Multiply Britt Coleman 210-579-0224 x111 britt@inspireme.com0 through 9Multiply Amy DuBois, amy_dubois@teralearn.com, 916-380-10500 through 9Multiply
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Wants
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Participant UsabilityParticipant PersonalizationW44312transcripts and user dashboards728Individual based learning plans, Upload personal learner photo, Learner can upload video files , Participant can upload docs, Individual information to share with fellow students, Messaging between students, Grade book or feedback view, Learning tracks, Career path9360y936limited28y936
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Individual Based PlansW88multiple levels within each role of students, instructors and admins.972y97297200Individual based learning plans, Upload personal learner photo, Participant can upload docs, Individual information to share with fellow students, Messaging between students, Learning tracks, Career path972y972Individual based learning plans, Upload personal learner photo, Learner can upload video files , Participant can upload docs, Individual information to share with fellow students, Learning tracks972
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InteractivityW34618927listed 0 in survey, but appears to be fairly interactive, will have to double check, sales person may not have understood the question due to language barrier0000y927y927y927
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Instructor FriendlyAuto-alertsW6?Sends automatic e-mail notifications09549540y954automated messages954n00
17
Blended LearningW9921898198100y981y981n00
18
Instruction SchedulingW440093693600y936y936y936
19
AssessmentsTest BuildingW66Levels and timed tests954y954954y954Through authoring tool plug ins318t/f, mult choice, short answer742y954
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Test ScoringW66yes954some issues with testing, would not let me progress forward, backward when I guessed wrong 424Forms, polls or surveys, Embeddable plug ins (open source), Compatible with plug ins from authoring tools (like captivate, etc), Test building, Test scoring, Test reports, Training metrics954Forms, polls or surveys, Compatible with plug ins from authoring tools (like captivate, etc), Test building, Test scoring, Test reports954Through authoring tool plug ins530y954y954
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TestingW66yes954audio capacity for each test question read, nice feature954954Not sure if it is stand alone or plug in530Forms, polls, surveys and plug ins530Test building, Test scoring, Test reports954Very robust for testing, certificate printing. Forms, polls or surveys, Test building, Test scoring, Test reports, Training metrics954
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Training metricsW4?Sends information about testing statistics in a report.0y728936y936y728y936y728
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Communication OptionsBlogsW7700through forums1700no 00y9630n00
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Forums, chat, surveys or pollingW73I would encourage you to use forums. This gives learners the opportunity to ask you or fellow classmates questions and allows for their response in a group settingChat and forums, not sure about polling963surveys and forum posts can be e-mailed out to users to complete963Forums, chat and polling or surveys, 963No Forums, but chat and polling are possible642forums and chat749321polls surveys, Forums, Chat,963
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e-mail integrationW88972bulk e-mails can be saved for retrieval756972y972y972y with outlook864e-mail integration, Reports, Analytics, Accounting functions, Scheduling972
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calendar88several calendar settings and views864864y, integration too972n00integrates with outlook864calendar integration,972
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Collaboration66wikis, blended learning954954n0wiki9540wikis as 3rd party vendors212
28
Messaging capabilitiesW66848Instructor can post messages on transcript (grade book view)954954n00y954automated Messaging, Calendar, 742 Messaging, Calendar954
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Administration FeaturesAdministrative ReportingW99981Several reporting features and settings981981981legacy integration, data management, Reports, Analytics, Scheduling981e-mail integration, legacy integration, calendar integration, data management, Reports, Analytics, Scheduling981e-mail integration, calendar integration, data management, Reports, Analytics, Accounting functions, Scheduling981
30
Authentication W99981981981654y981y981y981
31
Registration ManagementW99student automatically receives a receipt and can access their course/lessons as soon as they want to.981981981872y981y981y981
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Content ManagementW99981981981Self service content upload, We offer authoring tools for additional purchase, Directly from iSpring products654y981y981y981
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Data ManagementW999819819810y981y981y981
34
Automated time limit features for coursesW9?If you want to sell a course for a certain amount of time, this is a good idea so that you are not obligated to host old videos forever.no00through authoring tool763981981yes981y654Automated time limit 981
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LCMSW7?Some LMS have more authoring features. It makes re-using content easier. http://scripts.cac.psu.edu/staff/g/m/gms/fa07/IST-440W/LMS%20and%20LCMS_%20What%27s%20the%20Difference_.pdf963963some but mostly plug ins428963content management642Self service content upload, Compatible with standard authoring tools (ie captivate, articulate, etc.), on board authoring tool, no extra cost.963Self service content upload, Compatible with standard authoring tools (ie captivate, articulate, etc.), authoring tool built in at no charge.963
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ResourcesBuilt in libraryW77749additional library items are available for purchase749321 Additional "off the shelf" courses for purchase963a library of how to navigate through the LMS is being created for administrators and students642y963n00
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help optionsW7700yes, 74900y963y963y963 Download files from LMS, Site Search, Help Page, Library, Resource management963
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Resource Management88756yes972648n00y972y864y972
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site searchW4400yes728728Site Search, Help Page, Additional "off the shelf" courses for purchase936y936Site Search, Help Page, Library, Resource management, Additional "off the shelf" courses for purchase936y936
40
000000
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MediaDocument Embedding capabilitiesW99ppt 654no00y981available in fall327n00y981y981
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Multiple file typesW99763yes872y981video formats, Flash, HTML5, SCORM Compliant, MP3, MS Office Excel files, PowerPoint Presentatios uploaded from iSpring products327pdf , jpeg, png, office654y654Multiple Browsers, Mobile or ipad Learning, Mac or linux, Microsoft Office doc upload/download, pdf , jpeg, png, multiple video formats, Flash, HTML5, SCORM Compliant, 508 Compliant981
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Print or download files from LMSW99981yes763981y981y981y654y981
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Students upload/download videos, photos, files, links W99yes981no00yes, video, photos and docs981docs654y545Microsoft Office doc upload/download,981y981
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VideoHost simulations, multimedia, video, slides, flash, and mp3 filesW88972simulations, flash files, double check on video648Yes, with the 500 user hosted solution you get 40GB of storage756flash, mp3 and documents864 multiple video formats, Flash, HTML5, mp4 972y972y972
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Play video within LMSW99981must be converted to flash first654Synchronous learning, Webinars, VOIP, Blended learning, Live power point demonstrations, Wikis981May need to be converted to flash first (not sure)545y981y872Video played in LMS, Flash from authoring tools, price depends on amount of storage needed and is negotiable763
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WebinarLMS host WebinarsW88as a video648May be converted to flash first put a link to a webinar324Yes, eFront has already been integrated with fuzebox 864Must be converted to flash324as flash or video648May need to be converted to flash first (not sure)324some plugs648
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webinar or synchronous featuresW44no00not really, some creative wrapping of the link within the LMS28https://www.fuzebox.com/ (premium) and http://www.bigbluebutton.org/ (free) Synchronous Features are supported through integration with Fuzemeeting services (one account). 832n00additional webinar technology (like join.me or adobe connect may be integrated in the future)28n00limited Synchronous learning, Webinars, VOIP, Blended learning, Live power point demonstrations, Live video, Break out rooms, Wikis, via 3rd party partners416
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recorded webinars can be automatically uploadedW99no00no00Not sure436n00no00n00no00
50
W
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AuthoringIntegrator tools such as power-pointW99763Legacy data654872separate charge327screener or screen-o-matic are open source video screen capturing tools545icomposer for testing763pdf embedding and self uploading654
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Design toolsW6?These are tools that help you create a more custom interface without having to code00purchase seperately530Self service content upload, Compatible with standard authoring tools (ie captivate, articulate, etc.)848separate charge318yes954Self service content upload, Compatible with standard authoring tools (ie captivate, articulate, etc.), on board authoring tool, no extra cost.848limited742
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novice friendlyW99654No coding required763763cumbersome having to convert files to flash each time327yes981y872y981
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CodingDoes it allow for more complex interactions such as a back door for coding capacity?W2200no00Back door for HTML, etc?, 3rd party plug ins (like Java), Open source embedding (like YouTube, etc) , Social media plug-ins (facebook, etc.), Custom Fields, Novice friendly, Intermediate Tech skills, Document embedding (like pdf)918only within the flash file24y, but it sounds like it may be complicated to set up if they are charging $2000 for that service. We will have to take a look at the demo to be sure00html918Tera learn has their own developers. There is some pricing involved with this but this is negotiable.36
55
Drag and DropNavigation Control PanelW63This works like vcr buttons for video. That way the learner can pause, fast forward or rewind954Through authoring tools848742636y318limited212y, didn't get a good look at it636
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Built in templates, navigation buttons, menus, etc. W99981one template, different skins763981y763Includes Accord Morpheus skin with your choice of template and logo branding.981y763limited654
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Drag and drop authoring featuresW75You want this so you don't have to code if you need to move things around on a page00no, very limited customization00963no00n00y749n00
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Drop Menu OptionsW5500yes945toggle420no00y945parent/child420n00
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Color, Font, text scheme design capabilitiesW65This is nice to have so that you can control the look and feel of your interface to match your logo424Color and font only (limited)742954y954skins954y954custom742
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Pre-defined buttonsW85Pre defined buttons are handy for building course content quickly756yes972972y972y972y972y756
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interface optionsThumbnailsW6600y742848y954y954y954y954
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Slick interfaceW77963skin options749856642 nice selection749plain535642
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Custom Interface OptionsW7700y963963y963limited428some749y963
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Roll overW4?When you hover your mouse over an area and a pop up box appears28y936936not sure, probably in authoring tool. Pop up boxes624y520through authoring tool416not sure, probably inside authoring520
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Multi-delivery formatsW99981limited654981n00y763y981y872
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Slide show options/viewW99981no00981yes, if converted first through ispring or authoring tool327through open source embedding )additional charges may apply)327through embedded 3rd party436n00
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Video viewW96You definitely want the learners to be able to watch the videos through the LMS981yes, formatted to specifications763Video played in LMS, Flash from authoring tools, Images, Thumbnails, Pop up boxes, multi-delivery format view, Custom Branding, Custom interface modification (besides skins), Skin choices, Speech text (outside of authoring tool plug ins981Video played in LMS981for mobile learning keep in mind to author in html5 and mp4 for video so the learning comes on mobile devices763static436 Images, Thumbnails, Pop up boxes, multi-delivery format view, Custom Branding, Custom interface modification (besides skins)981
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Custom FieldsW66954limited636954available in fall318y954y954y954
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Notes and File download ViewW99872y98100not sure00y981y654y981
70
Gradebook/ Feedback ViewW88756y972540y972y756y972y972
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Custom BrandingW99 the “University” will appear as their branded site at their domain.654y981981Flash from authoring tools, Thumbnails, Pop up boxes, Custom Branding, Custom interface is going to be included981logo branding, they want to do the branding in house (part of the $2000 set up fee)763y981y981
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ad-ons3rd party Embedables or plug insW65Being able to embed 3rd party tools can make for a slick interface00no00954n00some charges may be applied if developers have to code636you tube! and other embedding!954no, but said they may be able to work something out742
73
Social Media PlugsW99981no00981n00y, included with $2000 set up fee7630n00
74
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VersatilityLMS Host flexibility (prefer cloud based)W99Saas (Cloud based) subscription is the way to go, less hassel3rd party hosting with additional fees00cloud or software981SaaS (Cloud) Subscription, Hosted by client (software)981cloud only872SaaS (Cloud) Subscription, Hosted by LMS Subscription, Hosted by client (software), Hosted by 3rd party (additional rates apply)981SaaS (Cloud) Subscription, Hosted by LMS Subscription, Hosted by client (software), Hosted by 3rd party (additional rates apply)981cloud or hostedSaaS (Cloud) Subscription, Hosted by client (software)0
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Excellent reputation with references?88756y972Check References. Looks like their was some sort of scandel involved with a similar named company. I spoke with the representative and he told me that the scandal with efront is with a different company/ same name. This company is based out of Greece, the other one was an ecommerce based out of India. They are affiliated. http://en.wikipedia.org/wiki/EFront 00Please see the testimonials on our website:
http://www.ispringsolutions.com/products/testimonials.html
756http://www.accordlms.com/resources/our-customers756Some of our small clients...
The Portland Clinic
Spectrum,
Truuvo
Cryolife
AB Sciex
Wolters Kluwer Financial Services
The Green Training Company
CareTech Solutions
Windsor Management Company
Girl Scouts
972Will provide upon reaching short list.HP, additional references available upon request8
77
Website, business analytic or accounting functionsW88756y648756some reporting features216some of these features may require integration plugs. However, they are available, but cost extra to implement756y648Analytics, Accounting functions, Schedulinge-mail integration, calendar integration, data management, Reports, Analytics, Accounting functions, Scheduling9
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CompatibilityBrowser compatibility?W99981dont update to the newest version right away, give them a couple months436981Multiple Browsers,981Multiple Browsers, Mobile or ipad Learning, Mac or linux, Microsoft Office doc upload/download, 981Multiple Browsers,981Multiple Browsers, Mobile or ipad Learning, Microsoft Office doc upload/download, pdf , jpeg, png, multiple video formats, Flash, HTML5, SCORM Compliant, 508 CompliantMultiple Browsers, Mobile or ipad Learning, Mac or linux, Microsoft Office doc upload/download, pdf , jpeg, png, multiple video formats, Flash, HTML5, SCORM Compliant, 508 Compliant9
79
Compatible with mac or linux?W99Not Sure00flash can't run in mac981981y981yes on mac as long as authoring tool output is html5 for videos763Mac or linux, 981 Mac or linux,y9
80
Compatibility with Adobe and Microsoft productsW99763yes981981captivate can be turned into adobe flash files and run in the LMS763Self service content upload, Compatible with standard authoring tools (ie captivate, articulate, etc.)872both981yy9
81
Accessed by mobile devices or ipad?W99Good call on the mobile and ipadNot sure00limited, flash can't be played on mobile or apple545Multiple Browsers, Mobile or ipad Learning, Mac or linux, Microsoft Office doc upload/download, pdf , jpeg, png, multiple video formats, Flash, HTML5, SCORM Compliant981Multiple Browsers, Mobile or ipad Learning, Mac or linux, Microsoft Office doc upload/download, pdf , multiple video formats, Flash, HTML5, SCORM Compliant, MP3, MS Office Excel files, PowerPoint Presentatios uploaded from iSpring products981if authoring tool supports it, recommends clairol by domino and articulate storyboard for html5 output (so it can be compatible with apple)654Mobile or ipad Learning, Microsoft Office doc upload/download, pdf , jpeg, png, multiple video formats, Flash, HTML5, SCORM Compliant981ythrough html5 authoring tool7
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MaintenanceShould the LMS have phone support 24/7?W440024/7 email support280000no00y728y936
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Other help features such as Online Self Serve, instructional videos, email supportW54It is nice to have access to info if you get stuckFugu assistance735yes630735Priority Support and Remote Access are extra525e-mail tickets, phone support, Forums, help desk or maintenence fees, Security updates. $2000 set-up includes e-mail Support and Includes 4 hours of Accord LMS (Extended Support and Training development)735(bad first impression with returning e-mails) e-mail tickets, phone support, Security updates630Transfer of domain name, 24/7 help desk, e-mail tickets, phone support, virtual support, Security updates, support and training945
84
Security, warrantee, fraud protection featuresW54All transactions are encrypted (https) If end users are not satisfied we tend to give a 100% money back guarantee but this again can be customized to our partner/client. 6300There are a variety of security settings that are available from within eFront, please click on the following link to view more details http://wiki.efrontlearning.net/System_settings#Security_settings. 00Made in Russia. However there seems to be an American address in NY. When I called, a gentleman with a thick accent answered. We had some problems communicating. He referred me to his website. It did not list an email so he gave it to me verbally210authentication, password, is automated for the end user if they lose it735 Registration Management, User access control, Automated time limit features, Authentication735Registration Management, User access control, User fees, Automated time limit features, Authentication735
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Features Rank641disqualified325
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Features ScoreHigher score is betterFugu>>3582802WestNet MLP >>4423230efront>>5113773Ispring>>3302497Accord>>4723474iLMS>>4863552TeraLearn >>4253077
87
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CostsLow fees per student enrolled W99This varies by course and is set by our partner in consultation with us.436Included981Registration to eFront is free, but subscription is required, as setup by the trainer, to their lessons and courses accordingly.981Included981n/a981763$1 per user (I think they usually charge some sort of user fees but it may be negotiable) User Fees: We provide not-for-profit company free services on a per need basis at not cost. We charge for-profit companies fees based on measurement of success in achieving business goals using TeraLearn. Fee are a % of goal achievement in the following categories:
*reduced costs
*increased customer loyalty (repeat business)
*increased net income after expenses
*employee engagement
872
89
Low Hosting or storage feesW99This varies by course and is set by our partner in consultation with us.327free storage for first fifty courses. Files must be compressed to specifications before uploads763The price for the provision of eFront Educational as a hosted solution for up to 500 users is 320USD per month. There is a 3 month minimum subscription to this hosted solution.
This price includes the following services:
- Dedicated server
- Unlimited Bandwidth
- Weekly Backups
- 1 Business Day guaranteed response via our Automatic Ticketing System
- Automatic Updates/ Upgrades
- No limitation to the number of concurrent users supported

There are no additional costs associated to the above hosted solution (no setup fees etc), with support and maintenance included in the hosted solution fee mentioned above.
981Included981Hosted accts include 10 gb storage, each additional 5gb of storage is $20/mo436limited to 100 courses763(this may be negotiable) Maximum monthly download is 25 MB per user per month (for 500 users = 12.5 Gig maximum monthly download). Total bandwidth costs exceeding 12.5 Gigs per month will be charged $20 per Gig fee for additional Gigs used.654
90
Low subscription feesW99Taken out of the 35% revenue19 $300/mo for 500 users for up to 50 courses981$320/mo for 500 users981$399/mo for 500 users $250 a year per authoring tool license981$475/mo or $4750/year for under 500 participants763$495/mo monthly for under 500 users763Subscription fees: $300 to $500 per month ($1.00 per user per month) based on your estimate of less than 500 users.981
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Low cost options for developers to upload contentW99 There is not direct charge for Administrators/Authors although each course will have an associated implementation cost (1 time). Additional charges apply depending on content327Available, basic uploads are free763Double check763$250 a year per optional ispring authoring tool license (self-serve)654$2000 is optional to have help set up. Additional charges apply to more complicated plug ins such as legacy integrator tools. We would have to take a look at the difficulty level on set up to see if it is worth it.654n/a, but at least there is no charge654self service upload but some 3rd party plug-in authoring is probably done in house. This would need to be negotiated in the contract.763
92
Low initial costW7710k - 100k major cost difference for instance if it is 1 course versus several courses with multiple video shoots17one year commitment 15% discount if PIF upfront7493 month mininum8560963$2000 optional (see above)428yes963For Minimal Set up of Log In page and Banner there will be no charge subject to signing of 1 year contract.749
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Low additional charge for plug insW77No plug in allowed963plug ins, open source embedding, or any customization is available on a case by case basis for an extra uploading, developers fee428Double Check, not sure if fuzebox is extra535not sure, possible extra charges535some plug ins are additional642additional fees for library but not plug ins749none (some ambiguity here, I asked for clarification)749
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Low fees, hidden commissions, percentages from financial transactions or volume? W9935 percent of the revenue goes to fugu197-8% transaction fees or can process your own through verisign or paypal for no extra charge763paypal fees most likely, double check763maybe financial transactions981zero percent transaction, except pay-pal or mastercard fees you connect your bank account, payment gateway outside of the gateway981need more info545Negotiable, waiting for clarification545
95
Low cost version updatesW77Taken out of the 35% revenue856Included963included963963n/a963963included963
96
Low cost Security updatesW77Taken out of the 35% revenue856Included963included963963n/a963963included963
97
Low renewal fees? How much?W77Taken out of the 35% revenue642Included963included963963n/a963963included963
98
Low maintenance feesW7735 percent of the revenue goes to fugu749Included963included963963Included9632 ways to license <500. Online via credit card. Limited support or thru a sales person with full support.
www.ilms.com explains first option. I'll contact you for second option.
749Support for Administrator and Developer user level no charge during normal business hours 8 am to 6 pm Pacific Time. Our User Help desk support is for clients to handle their own users; however if you would like TeraLearn to handle user issues there will be an additional fee to be determined. Note that most user issues are user input error and can usually be handled by automated Forgot My Password feature. 963
99
Marketing Solutions9<<Marketing category was recently addedPotential Marketing solutions but risky763Domain name, extra courses for purchase, not really sure what else436branding, domain name436transfer of domain name436tagging, Engine Optimization, Branding763branding, 00University Partnerships, Branding, Transfer of Domain Name, legacy data integration654
100
Cost Rank621disqualified453
101
Costs ScoreHigher score is betterFugu >>58444WestNet MLP >>90716efront >>94748ispring >>96764Accord >>88700iLMS >>82638TeraLearn >>91719
102
Overall Rank641disqualified325
103
Total ScoreHigher score is betterFugu >>4163246WestNet MLP >>5323946efront >>6054521ispring >>4263261Accord >>5604174iLMS >>5684190TeraLearn >>5163796
104
AuthoringTransfer of domain nameMMClients can point their domain name to a dedicated IP address we will set up for them and the “University” will appear as their branded site at their domain.yyyyyyyDouble check?y
105
106
ShoppingecommerceMMDoesn't blend well with the blended learning concept. No way to manage the professional development classroom courses. This is just off the shelf with forum and chat features. There is a fully integrated shopping cart with full credit card. The interface is slick but may be distracting. It does not offer a PayPal option at this time but that can easily be set up for any particular project.yyyyYes, includes a shopping cart and integration with PayPal. Funds sent to your PayPal account. Credit card payments can also be accepted via PayPal http://wiki.efrontlearning.net/Payments yy Pay Pal, For now the content can be sold to registered users onlyyyCross sell related productsyyShopping Cart, Credit Card, Secure Transaction, authorize.netyShopping Cart, Credit Card, Pay Pal, Secure Transaction
107
User access controlsMMyyyyOnline registration, Self registration, Registration Management, User access control, Automated time limit features, AuthenticationyyyyyyyyUser access control
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