ABCDEFGHIJKLMNOPQRSTUVWXYZ
1
Veterans Memorial Operational Excellence ScorecardUpdated:5/20
2
3
FOH Guest Experience
MTD Total
Market
Top 20%
Breakfast Lunch
Afternoon
Dinner 90 DayMonday
Tuesday
Wednesday
Thursday
FridaySaturdayGoals
4
Overall Satisfaction76%73%79%73%84%71%74%75%81%85%54%88%74%75%85%
5
Ease of Placing Order80%76%81%80%96%65%74%77%81%85%71%84%79%81%81%
6
Ease of Receiving Order78%74%79%78%88%65%76%76%78%85%63%84%79%78%80%
7
Fast Service 72%70%77%73%80%65%68%72%74%85%50%76%74%75%82%
8
Attenative & Courteous 77%74%80%73%80%76%79%75%78%95%58%84%76%75%85%
9
Cleanliness Combined73%73%77%76%82%59%74%72%74%75%63%84%74%72%
10
Order Accuracy96%96%97%95%98%91%100%96%100%100%92%96%94%97%99%
11
92
12
HOH Guest Experience
MTD Total
Market
Top 20%
BreakfastLunch
Afternoon
Dinner
90 Day
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
13
Overall Taste76%73%78%71%92%65%71%73%78%85%58%88%76%72%86%
14
Overall Temp72%72%76%78%80%59%68%73%70%75%58%88%79%63%86%
15
* Taste of CFA Sandwich
63%72%82%-%71%67%50%77%100%-%50%67%60%60%92%
16
* Taste of Nuggets70%73%81%-%88%50%60%72%60%0%100%67%100%67%90%
17
Taste of Fries74%67%74%--79%74%65%70%87%71%67%90%69%57%83%
18
19
Composite
MarketState
20
Veterans Memorial Blvd469
21
Goals<50
22
23
24
7
25
0
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100