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Brief TitleProposer(s)VolunteersExplanation/RationaleSession Type (D=Discussion, W=Workshop, E=Either)Workshop Votes
(3/mbr, single-word ID sep by space or comma)
Discuss Votes
(3/mbr, single-word ID sep by space or comma)
Wshop Vote CountDiscuss Vote CountHighest vote countTotal countfinal decision
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Lightning Talks: State of the Union
WORKSHOP 3
Mark McCahill (Duke)Carrie Shumaker (UMich), John Mulhern (Penn), Todd Shechter (UW–Madison), Heath Tuttle (Nebraska), Orrie Gartner (CU-Boulder)CSG explores the intersection of technology and policy. This workshop is a collective state-of-the-union where each institution presents two 5-minute lightning talks: one on technology and one covering policy. Theme: talks either cover an exciting opportunity -or- a frightenting threat. Participation from CIOs (or equivalent/delegate) is strongly encouraged. At the close of the techology talk, discuss the policy/governance implications. At the close of a policy talk, cover the technology implications. By strictly enforcing the 5-minute rule there will be time for 30 lightning talks in a half day workshop.WColumbia, Chicago, Duke, Berkeley, Northwestern, Harvard, VT, Stanford80887<-- Rank of Total Count1
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Supporting the spectrum of operational technologies on campus Tracy Weber (ND) Tim Gleason (Harvard)TBD (Cornell), Charley Kneifel (Duke), Dave Gindhart (Penn State), Ben Gaucherin (Harvard)Robot food delivery, digital ID cards, building access technology, point of sale devices, smart sensors, lab automation...the spectrum of technologies that our Universities depend on is in growth mode. Why is it critical to have a coordinated University-level approach to Operational Technologies? How do you ensure that the massive influx of "smart" devices in our physical spaces do not create a bubble of risk and issues. What are common challenges and success strategies with the implementation of these technologies? (supply chain , integrations, upgrades, vendor requirements)WCornell, ASU, Harvard, TAMU4044
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University approach to Operational Technologies (OT)Tim Gleason (Harvard)Why is it critical to have a coordinated University-level approach to Operational Technologies? How do you ensure that the massive influx of "smart" devices in our physical spaces do not create a bubble of risk and issues. **COULD THIS TOPIC BE MERGED WITH DIGITAL IDs?**0000
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Proactive and Detailed Service MonitoringWilliam Deigaard (TAMU)John Buysse (ND), Mark McCahill (Duke)We all know that our systems and services are becoming more and more complex, expectation of high availablity constantly increases, and the overall quantity keeps increasing. We need to design, develop, and deploy much better monitoring systems and tools that proactively help us prevent disruptions, but we also need to include sophisticated troubleshooting systems to inspect, analyze, and diagnose problems. This topic will try and address at least the following topics and questions:

1) next generation network packet broker and analysis systems (think P4 programmability)
2) logging for more than just feeding the SIEM
3) design and staffing of troubleshooting and analysis "tiger" team(s)
4) single-source of truth support for monitoring by default
5) outage response strategies
6) root cause analysis and mitigation/prevention actions
EBrown, UMN, Duke, ND, FSU, UVA, Columbia, TAMU8088
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CISO's discuss what we need to do now to survive in 5 years
DISCUSSION 2
Andy Weisskopf (UDel)Mark Dieterich(Brown), Marc Scarborough(Rice), Donna Kidwell (ASU), Noah Abrahamson + CISO? (Stanford) Leilani Lauger (ND), Jeffrey Savoy (UW–Madison), Rick Haugerud (Nebraska), Kim Milford (UIUC)When we look ahead to 5 years, what strategic changes do we need to advocate for best positioning.DUofMStanford, Brown, Duke, ND, Penn, UVA, Berkeley, NYU, ASU, Cornell, UW-Madison, Nebraska, CU-Boulder, TAMU1141415
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The “ticketing” landscapeOrrie Gartner (CU-Boulder)Dawn Zimmer (VT), Dan Powell (FSU), Gerardo Garcia (ND)There are various needs across the university regarding “ticketing” tools. Some need a “basic” ticketing tool, some need an ITSM compliant tool, some need a case management tool. Why do we have multiple tools (ServiceNow, TDX, Jira Service Management, Salesforce, etc.) across our campus. What’s the landscape across the University and is there a future convergence? What is the role of central IT in providing solutions in this space to various business units?DBrown, FSU, Iowa, VT0444
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Next-generation Data Services: warehousing, analytics, integration
WORKSHOP 1
Tom Jordan (UW–Madison)Tracy Weber (ND) Brandon Rich (ND), Someone from Cornell (sarah for now), Someone from FSU (Andy for now), Robin Pappas (Berkeley), orrie or someboidy from colorado, John Mulhern or someone else (Penn), Bryan Martyn(UofM)How is it going with the shift to cloud-based data warehouses, and what are the benefits and challenges? What are campuses doing to position themselves for more data science, AI and ML in their data warehouse environments? How are campuses supporting self-service analytics? How are campuses structuring their API and Data Integration programs? How do these programs interact with data governance, cybersecurity and enterprise architecture programs? How are you staffing and organizing around API development and support?WND, Stanford, UofM, UMN, Cornell, UW-Madison, Berkeley, Yale, NYU, Penn, UVA, FSU, Columbia, Nebraska, ASU, CU-Boulder, Harvard, VT1801818
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API and Data Integration Programs and PracticesTom Jordan (UW–Madison)(can remove this line - merged with above)D0000
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Electronic Lab Notebooks (ELNs)Jan Cheetham (UW–Madison)Mary Murphy (UW–Madison), Electronic Lab Notebooks are established elements of the research data management ecosystems at many universities. They are useful for documenting the research process and recording data across an array of disciplines, particularly those that involve bench and field work. How widely have these platforms been adopted by academic researchers? How are we leveraging these platforms to enable public data-sharing, compliance with federal regulations like HIPAA, and automated lab workflows for managing inventories and instruments?D0000
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Research Data Governance
DISCUSSION 1
Lisa Johnston (UW Madison)Heather Coates? (Indiana University), Heidi Imker (University of Illinois), Jim Taylor (ASU)Who is responsible for stewarding research data on your campus. Past studies have shown that many university policies rest this squarely with the PI. But, today more and more data requires expert attention due to the regulations and rules we must follow, including FISMA, CUI, HIPAA, FERPA, and federal granting requirements to either expand (eg., Holdren & Nelson OSTP memos) or constrict (e.g, NSPM-33) access to research data. How do you flag and classify data with regulatory needs? How are you tracking compliance? What are the training needs emerging?DUW–Madison, Yale, Penn, UVA, UMN, Iowa, Columbia, UW–Madison, ASU, Nebraska, VT, TAMU0121212
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Telecommunications - UCAASBobby Sprinkle (FSU)Jimmy Hale (Stanford) John Buysse (Notre Dame), Somebody who Ben Rota will find (Harvard)What is current state of telecommunications on campus? How are schools planning for future state? Are cloud based services, call centers, soft phones, etc. leading to changes? How are schools addressing security and E911 concerns in a cloud based communication world?DStanford, FSU, Duke, Cornell, UMN, Penn, Berkeley, Harvard0888
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Measuring the health of your IT organizationOrrie Gartner (CU-Boulder)Todd Shechter/someone (UW–Madison), Sean Bossinger (UW-Madison), Michael Warden (NYU). Rebekah Dorn/someone (FSU), Charlotte Souffront-Garcia (ND)How’s the health of your IT organization? Would your employees recommend your IT organization as a place to work? We identify metrics for the health of our IT services all the time using items such as SLAs, KPIs, MTTD, MTTR, MTTR, customer satisfaction, financial metrics, availability, etc. We use metrics that are historical as well as leading indicator metrics to identify when trouble may exist. You’re delivering valuable services to your students, faculty, and staff but do you know the overall health of your people as they work so hard to deliver these services? How are you measuring the health of your organization? Do you care? What actions do you take based on what you measure? EASUNYU, ND, Berkeley, FSU, Nebraska, CU-Boulder, VT, TAMU1889
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Developing skills and capabiltiies to foster partnership and orchestrationTracy Smith (UIUC)Sean Bossinger (UW-Madison)What is your professional development strategy for growing and expanding the necessary, commonly non-technical, skills needed to build partnerships. As service support needs change necessitating more "people-facing" support vs mostly traditional "system-facing" support, how are you investing in and growing your people? **merge with row 16 (Resource, Capacity, and Talent Management: How are we managing our capacity, feeding our talent pipelines, and keeping up with work? )?**E0000
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Make them past-words / Ending use of passwords on campus
DISCUSSION 3
Lauren Ajamie (Notre Dame)Todd Shechter/someone (UW–Madison), Tim Gleason(Harvard), noah (stanford), sarah (cornell), john (duke), Nate Wilken (ASU)In the Future of IAM survey done in the spring of 2023, 3 respondents said they already offered passwordless authentication and 14 said they planned to. What progress has been made and how have plans changed? Questions a panel might answer, or which might be a discussion for the attendees include:
- How are your campuses approaching passwordless authentication and passkeys?
- Is it for everyone on campus or only certain populations?
- What does device registration and management look like?
- How have you rolled it out in terms of communication and change management?
- What technologies are you using to enable it?
- Are you pairing this with other policy-based access controls or other more nuanced security controls?
- What mistakes did you make during implementation that you wish you could fix? What did you do that was amazing?
DBrown, ND, UMN, Duke, Cornell, UVA, UW–Madison, NYU, CU-Boulder, Columbia, ASU, Harvard0121212
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Resource, Capacity, and Talent Management: How are we managing our capacity, feeding our talent pipelines, and keeping up with work?
WORKSHOP 2
Michael Warden (NYU), Orrie Gartner (CU-Boulder)Lucrecia Kim-Boswell (Stanford), Katie Rose (ND), Ben Rota (Harvard) , Orrie Gartner (CU-Boulder), Todd Shechter/someone (UW-Madison), Brett Bieber (Nebraska)We are in a new reality for remote and hybrid work, increasing the ability for staff to consider alternative options for employment in higher education. We're also seeing continued increases in what is expected from our teams, getting feedback that we don't have enough time for workforce development time to keep up with new technology, and finding, sourcing, and growing talent is a challenge. Addressing the needs of researchers or new projects (AI?) doesn't come with new resources - and the folks with the capability to work on them may already be committed to other critical projects. The idea of tracking time is anathema to many of us, but we are hungry for data on where our capacity and resources are being spent; others have bit the bullet and are tracking effort - and we'd love to learn from your experience. This session would be focused on hearing from multiple groups on what's working, what mistakes should we all avoid, how are you using data to change conversations in staffing levels, what tactics groups are using for augmented/managed services, how you are developing talent pipelines, and identifying proven tactics or methods we can bring back to our campuses to try. END, Brown, UMN, Berkeley, Yale, Penn, NYU, CU-Boulder, FSU, UVA, UW–Madison, Nebraska, Stanford, VTHarvard1411415
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Engaging with researchers on technical needs and complianceRob Kohlhepp (UW-Madison)We’ll share the people and processes we’ve used to get engaged in the supporting the technical needs for researchers, largely driven by good practice, new/existing policy, and changes in overall sponsor expectations. Partnerships with research administration and PIs can drive better compliance and help frame services that better serve both the researcher and the sponsor expectations.EPenn, Nebraska, UW–Madison, VT, TAMU5055
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