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Index to Government CoP "Excellence in Government" Webinar Recordings
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TitleDescriptionLearner OutcomesPresenter(1)Presenter(2)Presenter(3)YearDateSummary (Blog)HyperlinkTags
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Accountability Matters Towards Achieving Results for Our CommunitiesIn this session, The Regional Municipality of York (York Region) shares their experience developing and implementing an Accountability Framework – a strategic framework that recognizes the importance of achieving results for their communities.
The framework ensures the York Region:
- instills accountability and transparency at every level of the organization;
- ensures resources are properly allocated in pursuit of corporate priorities; and
- challenges staff to plan and execute work, identify meaningful measures and report on results;
- all within Ontario, Canada’s legislative requirement for municipalities not to run a deficit, which creates another real pressure on budgets and program delivery.

- The key components of the Accountability Framework
- The important distinction between community accountability and performance accountability
- The role of having a clearly articulated Vision and Strategic Plan to guide the organization
- Tools and tactics to implement the Accountability Framework and cascade it throughout the organization		Mellney WilliamsonMia GeorgeVeronica IP20241/17/2024https://www.strategyassociation.org/blogpost/1688822/497816/York-Region-s-Accountability-Framework
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Your Organization's Goals, Objectives and MeasuresA panel presentation by Government CoP members about how their organizations decide upon strategic goals, objectives, and measures. The discussion will be facilitated by Woody Stanley. Time will be set aside for an interactive discussion among peer members.Attendees will gain awareness of how peer member organizations select their strategic goals, whether and why they adopt objectives for each goal, and what types of performance measures (i.e., process, output, outcomes) are associated with the strategic goals and objectives. There will also be an opportunity for attendees to share their experience.Tania ShepherdMichael GriswoldMazen Dauleh202311/16/2023https://www.strategyassociation.org/blogpost/1688822/495718/Govt-CoP-Members-illustrate-diversity-of-experience-applying-strategic-planning-frameworks-translation-by-Google-Translatehttps://www.strategyassociation.org/store/viewproduct.aspx?id=23023002
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Strategic Management: Using the STEP© CycleAn overview of strategic management based on the STEP© Cycle (Strategy, Tactics, Execution, and Performance) to manage your organization strategically.Expand your understanding of strategic management as a cyclical process. This includes:
i. understanding the dynamic environment that we operate in
ii. setting a vision for the future
iii. prioritizing goals and objectives
iv. implementing strategies and actions
v. measuring progress and results
Increase your understanding of how various tools and techniques support the implementation of the cycle associated with Strategic Management.
Position you to better lead or participate in strategic planning and management processes.		John CorsoGary Steinberg___202310/12/2023https://www.strategyassociation.org/blogpost/1688822/494567/STEP-Strategy--Tactics--Execution--Performance-cycle-for-strategic-managementhttps://www.strategyassociation.org/store/viewproduct.aspx?id=23023779
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The Cabarrus County Story: A fresh approach to meaningful planning
This training will provide participants with an understanding of what a dedicated strategic planning team can accomplish, as well as insights into effective communication, the importance of engagement, and the transformative power of a fresh approach in crafting a strategic plan. The key concepts of the presentation can help shape the development of an inclusive and successful framework for strategic initiatives, leading to organizational growth and a supportive path to goal achievement.Participants in this training will learn the following key points: 
1. The benefits of having a dedicated strategy team
 2. How a communications mindset adds value to the process
 3. The significance of engagement in crafting a meaningful plan
 4. The impact of a fresh approach to planning 
5. Lessons learned
Kasia ThompsonElie Landrum___20239/14/2023___https://www.strategyassociation.org/store/viewproduct.aspx?id=22722450&hhSearchTerms=%22Cabarrus+and+County+and+Story%22
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Guiding and Managing a Transformational Shift in Mission DeliveryThe Covid-19 pandemic escalated national awareness of the workforce development gap and accelerated efforts within Goodwill MoKan to rethink how the organization was delivering its mission to empower people to discover their potential and adapt for the future through the power of work.• Rethinking Mission and Purpose—Why? How? Who?
• Formulating strategy to advance the expanded mission
• Engaging stakeholders, developing alignment around the expanded mission
• Implications for operations: How Goodwill MoKan positioned the organization to implement the expanded mission
• Strategy execution: where Goodwill MoKan is today and what they’ve learned (and changed) through the process
Katherine Maloney______20238/10/0203https://www.strategyassociation.org/blogpost/1688822/493988/Goodwill-Industries-is-advancing-new-workforce-development-initiatives-in-Western-Missouri-Eastern-Kansashttps://www.youtube.com/watch?v=cxmKs4wvuGQ
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Leveraging Foresight to promote inclusivity and stimulate creativity in strategic planning: How the Secret Service stood up a Foresight program to inform the new strategic plan.The United States Secret Service recently released its FY 2023 – FY 2027 strategic plan. During this talk, members of their Office of Strategic Planning and Policy will discuss how they leveraged foresight to maximize innovation and inclusivity in development of the new transformative strategy. The talk will cover foresight programs, interagency partnerships, environmental scanning, and staff engagement. They will also discuss the tools and processes used to analyze the large amount of data collected in order to formulate a foresight-informed strategyLearn about how to set up a foresight program and incorporate diverse viewpoints to inform strategy. Robin ChampKimberly AllenJeremiah Cottle20237/13/2023https://www.strategyassociation.org/blogpost/1688822/491298/US-Secret-Service-discussed-their-use-of-foresight-in-strategic-planningNot available.
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PDCA: King County's Journey to Becoming the Best-Run GovernmentKing County (Washington) has been pursuing management improvements related to the executive priority of "Best-Run Government." In this webinar, county staff will share how the county has advanced its strategy deployment to achieve its "True North" of making King County a welcoming community where every person can thrive through the use of "living" plans and a network of monitoring activities for performance and adjustment. Challenges and lessons learned will also be explored.• Gain awareness of how strategy deployment concepts are being applied in a government setting.
• Learn how your peers apply these concepts for strategic planning.
• Generate insights for what your organization might do differently. 		Brad SteinmetzVan BadzikPriti Mody-Pan and Elly Slakie20236/8/2023https://www.strategyassociation.org/blogpost/1688822/490465/King-County-WA-Office-of-Performance-Strategy-and-Budget-Highlight-Their-Efforts-to-Become-the-Best-Run-Governmenthttps://www.strategyassociation.org/store/viewproduct.aspx?id=22253940
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Your Organization's Vision, Mission and ValuesAfter a brief review of how these key strategic planning concepts are used in theory and practice, small peer groups will explore their current and potential use. This is a unique opportunity to interact and share with other CoP members.

• Learn how your peers apply these concepts for strategic planning.Dawn RhineLynne BrownJ. Woody Stanley20234/13/2023https://www.strategyassociation.org/blogpost/1688822/488271/Your-Organization-s-Mission-Vision-and-Values-Statements-A-Peer-to-Peer-Discussionhttps://www.strategyassociation.org/store/viewproduct.aspx?id=21977643strategic planning, mission, vision, values
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The Future of Work is Now in GovernmentEric Popiel will provide an overview of some of the Future of Work research and current projects underway in the Office of Personnel Management including the ongoing CFO Shape the Workforce Initiative and President's Management Agenda focus on the future of the federal workforce. Jennifer Myers will supplement the discussion by sharing how MITRE federal government partnerships address future workforce challenges• Generate insights for what your organization might do differently.Eric PopielJennifer Myers___20233/9/2023https://www.strategyassociation.org/blogpost/1688822/486782/Workforce-of-the-Future-Webinar--The-Future-of-Work-is-NOW-in-Governmenthttps://www.strategyassociation.org/store/viewproduct.aspx?id=21797085workforce planning, strategic foresight, federal government
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Strategic Management in the Public SectorWhat does it mean to manage strategically in the public sector? Dr. Bert George will answer this question using insights from his research. Apart from conceptualizing what strategy, strategic planning and strategic management entail in a public-sector context, the seminar will present evidence-based best practices. By adopting a behavioral science perspective, Bert will demonstrate that strategic management is not a fixed, static "thing", but a practice during which strategists have to carefully consider individual characteristics, group dynamics, and the role of strategy tools to enable social processes.-Understand strategy, strategic planning and strategic management in a public-sector context. -Understand the underpinnings of a behavioral science approach to strategic management in the public sector. -Understand the link between strategic planning and strategic management, including the role of learning organizations.Bert George, Ph.D.______20232/9/2023https://www.strategyassociation.org/blogpost/1688822/485061/Dr-Bert-George-on-Strategic-Management-in-the-Public-Sector--February-9-2023https://www.strategyassociation.org/store/viewproduct.aspx?id=21665982strategic management, strategic planning, municipal government, international, learning organization, strategic thinking, open strategy
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Tired, Overwhelmed and Walking out the Door: Strategic Solutions for Addressing Burnout in Your OrganizationThis session with three guest presenters whose research explored the effect of burnout on employee wellness, engagement, retention, and job satisfaction will provide explicit strategies to address an organization’s shift in its culture from one of Great Resignation and Quiet Quitting to engagement. Join us and discover how organizations can embed strategies for addressing the health and well-being of their workforce in short, medium, and long-term plans at the micro, mezzo, and macro levels.___Patricia A. Clary, Ph.D.Christopher Clem, Ph.D.Dr. Shanna Johnston20231/25/2023___https://www.youtube.com/watch?v=WZakJFE3nH0burnout, systems thinking, executive leadership, measurement, training, nonprofit, law enforcement, education
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Facilitating Strategic Planning in a Virtual Setting - Panel DiscussionThe response to the Covid-19 pandemic upended organizational routines during the past two years. Many administrative processes and procedures are now performed remotely and online. This interactive panel discussion will include three IASP Government CoP members who have had experience facilitating strategic planning in a virtual setting for their organization or assisted government or nonprofit organizations in developing strategic plans in a virtual setting. The discussion will be moderated by Woody Stanley, Government CoP co-chair.- Gain insights into how government and nonprofit organizations can continue to advance strategic planning practices in a remove and virtual setting. - Increase awareness about how commercial software is used and which platforms work best in what situation. - Identify opportunities and challenges associated with formulating strategy and/or writing a strategic plan in a virtual setting.Tamara HighsmithNevin KamathCarol Poore, Ph.D. 202211/10/2022https://www.strategyassociation.org/blogpost/1688822/481111/Facilitating-Strategic-Planning-in-a-Virtual-Settinghttps://www.strategyassociation.org/store/viewproduct.aspx?id=21514698strategic planning, county government, emerging technologies, facilitation, bonding techniques, process timeline, leadership, visual strategic plans
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Every Interruption is an Invitation - The Value of Integrated Planning at a Time of DisruptionIntegrated planning is an elusive organizational practice. When done well it creates a firm foundation for institutional thriving with the potential to future-proof an organization. By utilizing an integrated planning maturity model and an emergent framework, a clear value proposition for the practice of integrated planning will emerge. After this session, you will be able to apply, tailor, and communicate an integrated planning model for your organization.1. Define the concept of integrated planning and examine strategies as how so it becomes a customary institutional practice managed creatively over time rather than an episodic activity managed during the pressure to produce a plan. 2. Engage participants in planning exercises focused on promoting the practice of integrated planning that work in every institution, regardless of culture, structure, or politics. 3. Assist participants in the development of two to three strategies to implement in their own organization.Nick Santilli, Ph.D. ______202210/13/2022https://www.strategyassociation.org/blogpost/1688822/479915/Strategic-Planning-in-Colleges-and-Universities-featuring-Nicholas-R-Santilli-Ph-D--Society-for-College-and-University-Planninghttps://www.strategyassociation.org/store/viewproduct.aspx?id=21514677colleges and universities, integrated planning, VUCA, higher education, barriers to change, cultural values
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Governance and Public StrategySo how can we help elected officials govern more effectively? The presentation is to explore the dynamics between elected officials and the administration and to share leading practices in strengthening the governance capacity of elected officials. Specifically, the presentation will cover the following topics:
● The four constraints of elected officials
● From dichotomy to continuum: the changing view of elected officials and the administration
● Council’s involvement in administration
● The hypothesis of a high performing governing body
● Resources for building the governance capacity of elected officials

● Identify common constraints of elected officials
● Explain the overlapping roles between elected officials and the administration
● Explain variables that impact the council’s involvement in administration
● Describe a hypothesis and an experiment on building a high performing governing body
● Share resources for building the governance capacity of elected officials		Kel Wang______20229/8/2022https://www.strategyassociation.org/blogpost/1688822/478296/Governance-and-Public-Strategy--Summary-of-September-Presentation-by-Kel-Wang https://www.strategyassociation.org/store/viewproduct.aspx?id=20899860city and county government, governance, public strategy, elected officials,
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Customer Experience in the Federal GovernmentIn this session, we will be highlighting the Government Customer Experience (GovCX) framework, to include the President's Management Agenda, Executive Order 14058 on "Transforming Customer Experience and Service Delivery to Rebuild Trust in Government," Section 280 of OMB Circular A-11 and the 21st Century Integrated Digital Experience Act (IDEA). In addition, we will discuss how the government is operationalizing this framework and the importance of strategy and Strategic Planning as you deliver services to the public every day and in critical times of their lives. 1. Increase awareness and understanding of the business discipline of customer experience 2. Understand the GovCX framework 3. Learn about some successes that the government has enjoyed over the past several yearsMartha Doris______20228/11/2022https://www.strategyassociation.org/blogpost/1688822/476744/Improving-Customer-Experience-CX-is-a-High-Priority-in-the-Federal-Government--Summary-of-August-11th-Presentation-by-Martha-Dorris https://www.strategyassociation.org/store/viewproduct.aspx?id=20747526federal government, customer experience, high impact service providers, President's Management Agenda
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Practice of strategic planning in the Arab region: The case of
the GCC countries		This presentation aims to review the current status and prospect of both research on and practice of strategic management in the troubled Arab countries, particularly the Gulf Cooperation Council (GCC) region. After giving an overall view on the current research on strategic management and its practice in Arab countries, I will present the findings of my intensive research on this topic in the United Arab Emirates (UAE) to explore processes and impacts of strategic management in the UAE public sector. This will address the way in which UAE public organizations formulate, implement and evaluate their strategic plans.___Said Elbanna, Ph.D.______20226/11/2022Evolution of Strategic Planning Practice in the Arab world (presentation to the Government Community of Practice on June 8th 2022)https://www.strategyassociation.org/store/viewproduct.aspx?id=21514656International, Gulf Coast Countries, strategic planning, strategic management, implementation
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Strategic Planning in Small CommunitiesThe session will provide an overview of a new report "Strategic Planning in Small Communities" that was funded through the ICMA Local Government Research Fellowship. As part of the fellowship project, a survey was conducted in the Fall of 2021 that examined small communities' experiences with strategic planning. This session will provide an overview of the survey results, detail the components of a strategic plan, and detail the strategic planning process in small local governments.From the survey, examine the benefits and challenges of strategic planning in small communities. Understand the components of a strategic plan. Understand the steps necessary in developing a strategic plan in small communities and implications for future planning.Stephanie Davis, Ph.D. ______20224/14/2022https://www.strategyassociation.org/blogpost/1688822/467018/Strategic-Planning-in-Small-Communities--April-14th-Webinar-Summary-prepared-by-Carol-Poore https://www.strategyassociation.org/store/viewproduct.aspx?id=21514635strategic planning, small communities, survey, case studies, organizational capacity, strategic planning committee
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Federal Agencies 2022-2026 Strategic Plans: Tips for Turning Plans into ResultsThroughout 2021, Grant Thornton Public Sector and the Partnership for Public Service led a series of workshops to support federal agencies in developing their FY 2022 - 2026 Strategic Plans (set to be published in March 2022 on Performance.gov). The workshops culminated in a final report, "Meeting the Moment: Tips for Turning Strategic Plans into Results," available on the Partnership for Public Service website. This session will provide an overview of the report and a deep dive on the newly required sections of agencies' Strategic Plans - Learning Agendas and Capacity Assessments.___Robert SheaMatt ThorntonAmanda Hejna20223/10/2022https://www.strategyassociation.org/blogpost/1688822/456705/Federal-Agency-FY-2022--2026-Strategic-Plans-Tips-For-Turning-Plans-Into-Results https://www.strategyassociation.org/store/viewproduct.aspx?id=19929534federal government, GPRAMA, strategic planning, Evidence Act, Lead-Think-Plan-Act,
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The Government Leader's Field Guide to Organizational Agility: How to Navigate Complex and Turbulent Times. Dr. Kirkpatrick and Ms. Carpenter introduce the concept of organization agility and share selected agility principles from their book, The Government Leader’s Field Guide to Organizational Agility (2021, Berrett-Koehler) using an interactive format. The audience will gain an understanding of the definition of organizational agility, why organizations need organizational agility, and the importance of sensing and responding. They will also remember the signals to listen for that might indicate their sponsors could benefit from enhancing their agility.• What is organizational agility?
• Why is it important?
• What are sensing and responding?
• What signals indicate that my organization (or my sponsor) could benefit from agility? 		Shelley Kirkpatrick, Ph.D.Sarah Miller___20222/10/2022https://www.strategyassociation.org/blogpost/1688822/454554/The-Government-Leader-s-Field-Guide-to-Organizational-Agility-a-summary-by-Stan-Rosenhttps://www.strategyassociation.org/store/viewproduct.aspx?ID=19874976Organizational agility, leadership, strategy formulation
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Sharing Public Sector Worldwide Strategic Management PracticesFor this webinar, we will be convening an International panel that will include representatives from Europe, Africa, the Middle East, and the Asian Pacific region. The panel will discuss how national strategies are formulated, executed, and evaluated, plus lessons learned from each practitioner.

___Daniel OmaraMazen DaulehDr. Azman Husain20217/21/2021___https://www.strategyassociation.org/store/viewproduct.aspx?id=19875018strategic planning, international,
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Developing our Cognitive Operating System in National SecurityDuring this session, Jake will discuss the importance of strategic foresight as a key input to strategy development.___LtCol. Jake Sotiriadis______20214/21/2021___https://cdn.ymaws.com/www.strategyassociation.org/resource/resmgr/webinar_wednesday/2021/developing_our_cognitive_ope.pdfstrategic thinking, strategy development, security
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Extending Enterprise Strategy Through Public-Private
An increasingly complex and interconnected world means more and more problems are beyond the reach of any one entity to address. Given this challenge, organizations can better achieve their mission outcomes and strategy through information sharing partnerships. Using the Healthcare Fraud Prevention Partnership as a case study, we will show how Public-Private Partnerships can be applied to wicked problems and advance the individual and shared strategies of the partners involved.___Alanna LavellAndy Dziewulski Ted Sienknecht20211/27/2021___https://cdn.ymaws.com/www.strategyassociation.org/resource/resmgr/webinar_wednesday/2021/extending_enterprise_strateg.pdfpublic-private partnership, strategy development
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Strategy Implementation in the Public Sector: Initial Survey ResultsRandy Rollinson from LBL Strategies shares insights gleaned from his April 2019 public sector study on strategy execution. The presentation will highlight common challenges facing public sector executives as they tackle implementing new or enhanced strategies in today’s dynamic environment. You will also have the opportunity to learn ways to ‘bridge the gap’ in driving successful organization strategies.___Randy Rollinson______202010/20/2020___https://cdn.ymaws.com/www.strategyassociation.org/resource/resmgr/webinar_wednesday/Strategy_Implementation_in_t.pdfstrategy implementation, strategic planning
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Advancing Social Justice through Strategic Planning and ActionWe are likely at a tipping-point in the United States and across the globe. People are calling for action to address racism and social injustice. ASP is taking action by doing what we do best, harnessing strategic planning to drive system-wide change in organizations across the globe. Imagine a world where every organization is committed to advancing social justice, equity and inclusion in everything they do, and manifests this commitment in their plans and actions, and then measures their progress and success. ASP is convening a panel of experts with significant experience in advancing social justice and inclusion through their strategic planning/management procesIn this session we will hear different panelists share a holistic systems approach to performance excellence and strong DEI results, as well as examples from plans, and discussion on what worked/hasn’t worked in their efforts to advance and implement Diversity, Equity & Inclusion (DEI) initiatives and outcomes. We also will have time to entertain questions and gain insights from participants.Sidalia (Sid) G. Reel, EdDPalma Buttles-Valdez, PhD,Linda Parker Gates20207/15/2020___https://cdn.ymaws.com/www.strategyassociation.org/resource/resmgr/webinar_wednesday/Advancing_Social_Justice_thr.pdfsocial justice, strategic planning, equity, inclusion
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Collective Strategy in a Federated EnvironmentFor this webinar presenter, Mike Morello, defines Federated as collaborating with other agencies and departments toward developing a collective strategy and executing on it. This can be voluntary, or part of leadership’s goals, because of laws, or because of grants. There are many reasons why. Here are a couple of the examples which will be used during the presentation:

President Obama’s Performance Improvement Council: Cross-Agency Performance Goals. Vision Zero for Eliminating Veterans Homelessness
State of Maryland Open Data Council – How collective data strategy aligns to evidence-based policymaking
Governor Hogan’s Customer Service Initiative – Goals all personnel can understand and align to from the top floor to the shop floor when customer service is defined through the lens of Customer Experience		How to facilitate a unifying vision across independent departments and agencies?
What kind of leadership is needed?
What are the main hurdles?
How have you overcome hurdles?
How do you divide the work?
How do you communicate the vision?
How do you get buy-in?
What is needed to facilitate realization?
How do you measure success?		Mike Morello______20204/15/2020___https://cdn.ymaws.com/www.strategyassociation.org/resource/resmgr/webinar_wednesday/collective_strategy_in_a_fed.pdfstrategic planning, strategy development, collaboration
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The Practical Application of Strategic ForesightStrategic Planning efforts in both the private and public sectors have too frequently produced “shelfware” that’s often see as neither dynamic nor resilient. But why? One issue has been the lack of a structured and proven method for understanding and discussing the future. Moving from our current environment to a sometimes frightening or unknown future world is not something most people do well, for a host of neuroscientific and cultural reasons. Strategic Foresight emerged in the 1950s and has spread within both the private and public sectors, with the Federal Government recently recommending its use for all agencies. Its popularity has expanded as organizations seek to build resiliency and improve the quality of planning processes and strategic management behaviors. Foresight emphasizes imagining the future with the detail required to lead to action and improved strategies. The structured framework specifically avoids attempting to predict the future. Instead, multiple informed and proactive possibilities are explored and monitored to track what patterns are truly emerging; in order to create insights and improve future activities. Foresight represents a step forward in meeting future changes to the increasingly fast moving world around us.___Jon DesenbergJohn Dunn___20201/15/2020___https://cdn.ymaws.com/www.strategyassociation.org/resource/resmgr/webinar_wednesday/the_practical_application_of.pdfstrategic planning, strategic thinking
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Three Challenges for Government Strategy, Panel DiscussionJoin ASP for a very special panel discussion where we’ll hear from fellow strategists describing strategic challenges and solutions from different branches of government.___Elizabeth RollMonica Allen, Ph.D.Doug Engle20199/18/2019___https://cdn.ymaws.com/www.strategyassociation.org/resource/resmgr/government_cop/three_challenges_for_governm.pdfstrategic planning, local government
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Global Webinar Presents Richard Goodman Award Winner - Dr. Monica R. AllenFor many local governments, strategic plans are rare. However, over the last decade government officials have realized the importance of strategic planning and have begun implementing both enterprise and departmental strategic plans. This webinar will highlight the recent efforts by Mecklenburg County to develop a robust strategic business planning framework that considers external and internal drivers for change or sustainability. Additionally, attendees will learn how the County maximized its strategic business planning efforts by aligning the FY2017 and FY2018 budget decisions to strategic business plan goals, objectives, strategies and actions. Resource allocation focused on identifying the appropriate costs for human capital, information technology, communications, assets/facilities, and other associated costs for more than 22 different lines of business. FY2017 initial results reveal that investments made in the strategic business plans have helped achieve many of the year-one goals and/or objectives for the County.Monica Allen, Ph.D. ______201710/11/2017___https://www.strategyassociation.org/store/viewproduct.aspx?id=9783048strategic planning, strategic implementation, local government
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Measuring Strategy Execution A lot is written about “strategy execution” but less is written about how to measure whether strategy is being effectively executed. This Webinar will show how to measure the hard stuff, make sense out of the performance data you’re collecting, and use performance information to better inform decision making.How do you know success when you see it?
Measuring the three imperatives of strategy execution
Understand the five types of measures that matter and how they are connected
Choosing the right KPIs to measure your strategy execution…(Alert—you won’t find them in a book!)
What does it mean?...Making sense of performance information
What should I do about it?...Using performance information to inform decision making
Beware!...Best is the enemy of Good		Howard Rohm______20168/9/2016___https://www.strategyassociation.org/store/viewproduct.aspx?id=6933390strategic planning, performance data, performance measurement, KPI
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(The First) Government CoP WebinarThe Government Community of Practice is excited to host its first webinar by Greg Useem, Alexandria Virginia’s first Chief Performance Officer. He will share insights on how Alexandria uses data analytics and business intelligence to drive government strategy. Mr. Useem has a wealth of experience in local government in North Carolina, Maryland and Virginia.___Greg Useem______20192/20/2019___https://cdn.ymaws.com/www.strategyassociation.org/resource/resmgr/government_cop/asp_gov_cop_-_feb_20_-_recor.pdfperformance measurement, data analytics, local government
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