Community Team RACI
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Activities & TasksTeam >>Sarah-JaneTaylorTim Maggie
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Growth
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Community Engagement
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Mentorship/office hoursRRA/RR
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Opportunity exploration (calls/email: product fit, data modeling/consultation)
CRCRA
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Public SpeakingCRA/RR
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Events*RCCI
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Website
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keen.io/community CCCI
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Clubs Landing PageCCAI
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Developer Projects InventoryCRCI
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ClubsI
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Open SourceCA/RCI
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StartupsCCAI
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Integrations (above the API)CRCI
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Developer ExperienceCCCII
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Activation
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Support customersCRCR
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Education, Resources, & Tools
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Invitation to PairIA/RII
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Knowledge Base + FAQCCIRA
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Blog postsACCI
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Training/AcademyCCCRA
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Developer Engagement*
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SurveyR/ACCCA
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AmbassadorsR/ACCC
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Spotlight/Profiles/Achievements/RewardsR/ACCC
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Developer ExperienceCCCCC
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Retention
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Support customersCRCR
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Product Feedback LoopCCRA
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Quarterly NewsletterR/ACCC
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Swag/Gifts/Care/<3RCCA
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Internal work
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Community Team Reporting/MMIIRA
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Community trainingCCAA
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CoC stewardshipRACI
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Keenie on-boardingACAA
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Tools & Channels*
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Slack, Intercom, Twitter, Jira, Confluence, Hubspot:DNo
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