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Error NameError typeResolution
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Number of students shared with Seesaw exceeds number of licensesSync on HoldCheck your sharing rules to ensure you are only sharing schools and/or grades you purchased licenses for. To purchase additional licenses, contact your sales rep. For help with sharing rules, contact Clever or ClassLink.
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More than 25% of student IDs being updated but names don’t matchSync on HoldStudent names in Seesaw do not match names in Clever/ClassLink. Update student IDs in Seesaw by tapping the Students tab > Edit student > Student ID (here’s how). Once updated, re-sync.
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More than 25% of students being merged but names don’t matchSync on holdStudent names in Seesaw do not match names in Clever/ClassLink. Update existing student accounts by clicking the Students tab > Edit student > Change the student Name in Seesaw to match the Name in Clever/ClassLink. Once updated, re-sync.
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More than 60% of students being updated in an existing classStudents not updatedIn most cases, you will need to re-sync for this additional data in Seesaw. If after a second sync the error has not cleared, tap the Classes tab in Seesaw and look up the affected class(es). Compare students listed in each class to data in Clever/ClassLink. If Clever/ClassLink is inaccurate, update and re-sync. If Clever/ClassLink is accurate, contact Seesaw Support to override the error and update student enrollments.
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[Account type] missing emailUser Account not updatedAdd an email address for this user in Clever/ClassLink and re-sync.
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[Account type] missing schoolUser Account not updatedAdd the school for this user in Clever/ClassLink and re-sync.
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Multiple Seesaw accounts match student data from [Clever/ClassLink] but names don't matchStudents not updatedThe merge can’t happen automatically if names don’t match. Click on the Students tab > Find the affected students (sort by student name) > Click Edit Student > Update names to match data in Clever/ClassLink > When prompts appear, follow prompts to merge student accounts. Once updated, re-sync.
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[Account type (ex. Teacher)] is missing from shared dataUser Account not updatedThis error will automatically clear when the data is permanently deleted. Ignore, as this will not impact your sync.
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[Account type (ex. Teacher)] is in a school that is not sharedUser Account not updatedThis error will automatically clear when the data is permanently deleted. Ignore, as this will not impact your sync.
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Students being merged both have a student IDUser Account not updated A student has two accounts and the Student ID on one account is incorrect or missing. In Seesaw, click the Students tab > Find the affected student(s) > Edit student > Student ID. Update the Student ID on the duplicate accounts. Merge the duplicate accounts by following the prompts that appear. Once updated, re-sync.
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More than 20 teachers in a classClasses not updatedSeesaw only supports up to 20 teachers in a class. Please remove the extra teachers and or/update your shraing rules in Clever/ClassLink to remove the extra teachers.
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Multiple Seesaw accounts match data from [Clever/ClassLink] but teacher accounts can't be mergedTeachers not updatedThis occurs when either an email is already in use on an existing account or teachers change their name or email address. Contact Seesaw Support to resolve. Seesaw will need to move the Clever ID to the new email account.
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Multiple Seesaw accounts match student data from [Clever/ClassLink] but emails are not valid domains for the schoolStudents not updatedContact Seesaw Support to add the additional email domain to your approved domain list.
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Multiple Seesaw accounts with the same [Clever/ClassLink] IDUser Account not updatedTwo accounts were created with the same Clever/ClassLink ID. Contact Seesaw Support to delete one account.
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More than 7 [Clever/ClassLink] IDs for the same accountUser Account not updatedThis happens when a teacher is listed in multiple schools or students have been assigned the same email address. Please contact Seesaw Support to resolve.
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Some students could not be merged.Students not updatedContact Seesaw Support with the name of the impacted school if you aren't sure what has caused this problem.
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Student accounts could not be merged because one or both accounts is a parent or teacher account.Students not updatedContact Seesaw Support with the email addresses of the impacted accounts and name of the impacted school if you aren't sure what has caused this problem.
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More than 50 admins shared with SeesawSync on holdSeesaw only supports up to 50 admin per school. Please remove Admin from each school that are not needed, and/or update your sharing rules in Clever/ClassLink to remove the extra Admin. Seesaw cannot sync until this is resolved.
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Over 30 days since last syncSync on holdYour data hasn't synced in over 30 days. Please run a sync to update your data.
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Email for teacher account is already in useUser Account not updatedMake sure teacher emails are unique for each account in your Student Information System.
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