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Doc updated last on date ____________
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INDEXOBJECTIVEKPITARGET (OPTIONAL)NOTES
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IDDEPARTMENTReason why an objective has been set:Description of ObjectiveFormulaNotes to formulaValue in Q1 of year XXXXValue in Q2 of year XXXXValue in Q3 of year XXXXValue in Q4 of year XXXXTarget set for year XXXX (OPTIONAL)Target met? YES/NO)
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1COMMERCIALThis objective has been set because of reoccurring issues in the previous yearEnhance customer satisfaction by promptly addressing nonconformitiesTime (days) from nonconformity notification to resolutionMedium value of all nonconformities that occurred during the year7810621 daysYesValue was high in Q3 beacause XYZ
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2HRThis objective has been set because it is a key value of the Quality PolicyMaintain good engagement of employeesAverage days of sickness for all employeesTotal number of how many sick days have been taken during the year, divided by the number of employees56710No Target setNot applicable
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3PRODUCTIONContinous complaints from ClientsIncreasing the satisfaction of our Clients% of Sales with positive feedback9390959895YESTarget met only from Q3 onward
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4LABORATORY
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