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MetCreatedChannelEmailCompanyRoleProductAreaIssueTypeSeverityDescriptionStepsTriedAttachmentURLAssigneeFirstResponseAtResolvedAtFCR (Y/N)CSAT (1–5)NPSTagsFRT_hoursResolution_hoursInLast30d
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T7E0160C92025-08-27 18:13Formthomas79@workingnow.coWorkingNowAnalystConnectorRefreshP2The refresh is sticking.1) I tried multipke things including restarting....Jeff2025-08-27 18:152025-08-27 18:17Y510refresh0.030.07TRUE
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T9A87F3222025-08-27 18:33Formsmith9@bike-data.comBikeDataFP&ADataModelRefreshP1Refresh is broken guys.This is on your end, pretty sure, try it.Jeff2025-08-27 18:352025-08-27 18:36Y510refresh0.030.05TRUE
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TDFF67BFA2025-08-27 18:35Formroger@yourfinancialfuture.comYourFinancialFutureFP&AConnectorPerformanceP3The data upload doesn't run very quickly.After I formatted the file per your specifications, the problem still persisted.Jules2025-08-27 18:382025-08-27 18:40Y37performance0.050.08TRUE
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T903D63FF2025-08-28 12:05Formjsepp@financalworld.coFinancialWorldFP&AConnectorRefreshP2There is a lot of lag since the last product update.I'm using it normally, can someone contact me?Jules2025-08-28 12:142025-08-28 12:19​510refresh0.150.23TRUE
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T9FFD40652025-08-28 12:06Formjulia@infoworldfinance.aiInfoWorldFinanceAnalystConnectorPerformanceP1This is a performance issue complaint!Everything is slower - I don't think it's my network, but not sure...Jeff2025-08-28 12:142025-08-28 12:21​48performance0.130.25TRUE
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T0BA09FEA2025-08-28 12:08Formlex@refresh.ioRefreshCityFinance LeaderConnectorRefreshP3Hello, I've been using the product for a while without issue but there is something wrong with the refresh the last 24 hours.First, I connected my project folder to my secret APIJules2025-08-28 12:152025-08-28 12:21​49refresh0.120.22TRUE