r/BAPCCanada Retailer and Manufacturer Comparisons

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1	Vendor	COVID-19 Updates	Google Reviews Rating ( /5.0)	Price Protection	Price Matching	Price Beat	Shipping	Shipping Company	Returns	Warranty / RMA	Extended Warranty	Nearest Location	Pre-orders and Backorders	Custom Parts?	PC Assembly Service?	Prebuilts / Notebooks?	Notes	Assessment Notes

2	Amazon Canada	More info	ON: 3.6	N/A	N/A	N/A	Free 2-day Shipping if Amazon Prime Free standard shipping if order > $35	Canada Post Intelcom, Amazon, Purolator, Bonshaw Logistics, Ceva, DHL, FedEx, JoeyCo, TForce Final Mile, UPS	Free returns within 30 days from delivery date	Refer to manufacturer's RMA webpage	Optional extended warranty plans available for additional costs for some products (@ add to cart)	Google Maps	Provides ETA updates. No queue #.	Yes	No	Yes	Hassle-free returns and often free return shipping back to Amazon. October: extended return window up to Jan 31 starting in early Oct.	You have to know how to DIY when you order from here. Convenient returns and often free shipping without Prime. Definitely recommended during October-January sales due to large return window. One of the best e-retailers to order from.
4	Best Buy Canada	More info	AB: 3.7 - 4.0 BC: 3.4 - 3.8 ON: 3.7 - 4.0 QC: 2.7 - 4.0 MN, NB, NL, NS, PEI, SK	Within 30 days of purchase	Within 30 days of purchase	N/A	Free standard shipping if > $35 except for Northern Territories and some rural areas	Canada Post FedEx Purolator UPS	Free returns within 30 days of purchase	Refer to manufacturer's RMA webpage	Optional extended retail warranty plans available for additional costs	Google Maps	Have to backorder in-store. Suppliers don't provide ETAs, so they don't know when they'll get more stock.	Yes	No	Yes		Convenient returns at multiple brick and mortar locations. One of the best places to shop at or order from for DIY, pre-builts, or notebooks.
5	Canada Computers / Ordinateurs Canada (QC)	More info	BC: 4.0 - 4.4 ON: 3.7 - 4.0 QC: 4.0 - 4.2 NS: 3.9	Within 14 days of purchase	Within 15 days of purchase	-10% of difference on 1 item or bundle	Free standard shipping if order > $79 except for Northern Territories and NL	Canada Post FedEx Purolator UPS	If unopened, free returns within 15 days of purchase If opened, no returns accepted	30-day exchange warranty AND 1 year courtesy warranty	Optional extended retail warranty plans available for additional costs for up to 3 years or when manufacturer warranty expires	Google Maps	YMMV: some store locations provide queue #. Have to backorder in-store. Suppliers don't provide ETAs, so they don't know when they'll get more stock.	Yes	Yes	Yes	Each store location has inconsistent service and policies. YMMV when it comes to customer service, PMing, and returns. November: extended return window up to Jan 31 starting in mid-Nov.	Generally, should avoid unless your local location is good. Hard to get returns approved, plenty of anecdotes of poor customer service that don't favour customers. Don't have to know how to DIY when shopping PC parts here.
6	DazMode Watercooling Gear	More info	ON: 4.6	N/A	N/A	N/A	Various shipping rates based on package dimension, weight, and address	Canada Post FedEx UPS	If unopened, 15% restocking fee for returns within 30 days of purchase If opened, no returns accepted	30-day general warranty	N/A	Mississauga, ON	No backorders.	Yes	No	No	Specializes in watercooling gear and PC accessories. Can't pickup - online operation only. Sometimes allows pickups if local?	One of the few places in Canada to get custom watercooling parts. Would recommend.
9	iSanek	N/A	AB: 3.0	N/A	N/A	N/A	$10 flat rate	UPS	If unopened, free returns within 14 days of purchase If opened, minimum 15% restocking fee within 14 days of purchase	14-day RMA warranty	N/A	Calgary, AB	Can backorder online. Suppliers don't provide ETAs, so they don't know when they'll get more stock.	Yes	No	Yes	Can't pickup - online operation only. Has warehouses in BC and ON.	Carries some unique B2B products other stores don't carry.
16	Memory Express	More info	Online Store: 4.4 AB: 4.4 - 4.5 BC: 4.5 - 4.8 MN, ON, SK	Within 15 days of purchase	Within 15 days of purchase	-10% of difference on up to 2 items or bundles	Various shipping rates based on package dimension, weight, and address	Canada Post FedEx Purolator UPS	Free returns within 15 days of purchase	30-day exchange warranty AND 1 year courtesy warranty	Optional extended retail warranty plans available for additional costs for 2-4 years	Google Maps	No queue #. Have to backorder in-store. Suppliers don't provide ETAs, so they don't know when they'll get more stock.	Yes	Yes	Yes		Great customer service and reasonable shipping fees. One of the best places to shop or order from. Don't have to know how to DIY when shopping PC parts here.
20	Newegg Canada	More info	BC: 2.6 ON: 2.3	Within 14 days of purchase, 90-day store credit given on select items	Within 14 days of purchase, 90-day store credit given on select items	Within 14 days of purchase, 90-day store credit given on select items	Free standard shipping for select product promotions	Canada Post Purolator UPS	Free returns within 30 days of purchase with prepaid shipping label	Refer to manufacturer's RMA webpage	Optional extended retail warranty plans available for additional costs for some products for 2 years	Richmond, BC Richmond Hill, ON	Suppliers don't provide ETAs, so they don't know when they'll get more stock.	Yes	No	Yes	Better to price match elsewhere unless you're a regular or can pickup. Shipping charges vary per product, so better to shop pick-up whenever possible.	Difficult to get returns processed due to restocking fee. Would avoid unless you're commited to the certain products you need from here.
21	PC-Canada.com	More info	ON: 4.3	N/A	N/A	N/A	$9 flat rate shipping if within standard sizes and dimensions	Purolator UPS	If unopened, 20% or $40 restocking fee within 15 days of purchase If opened, no returns accepted	Refer to manufacturer's RMA webpage	Optional extended retail warranty plans available for additional costs	Kitchener, ON	No queue #. Can backorder online. The price you see at the time of pre/backordering can increase or decrease in price and will charge you the excess by the time they're ready to ship. Suppliers don't provide ETAs, so they don't know when they'll get more stock.	Yes	No	Yes	Not to be confused with PCCanada.com. They are different companies, but both are reputable companies.	Carries some unique DIY PC parts other stores don't carry. Have to know how to DIY when shopping here.
23	shopRBC	More info	ON: 4.5	N/A	YMMV	N/A	$13 flat rate if < 22.5 kg (50 lbs) (lower rates for Ottawa / Toronto / Montreal)	Canada Post Purolator UPS	If unopened, 15% restocking fee within 7 days of purchase If open, some items non-refundable within 7 days of purchase	30-day retail warranty from date of purchase	N/A	Nepean, ON	No queue #. Can backorder online. Suppliers don't provide ETAs, so they don't know when they'll get more stock.	Yes	Yes	Yes		Great customer service, would recommend if you're around Ottawa or in Ontario. Don't have to know how to DIY when shopping PC parts here.
26	Staples Canada / Bureau en Gros (QC)	More info	BC: 3.3 - 4.2 ON: 3.7 - 4.2 QC: 4.1 AB, MB, NB, NL, NS, NWT, SK YK	Within 14 days of purchase	Within 14 days of purchase	Within 14 days of purchase	Free standard shipping on all orders with some exclusions	UPS	Within 14 days for PCs, laptops, and other electronics	Refer to manufacturer's RMA webpage	Optional extended retail warranty plans available for additional costs	Google Maps	Unreliable for backorders (phantom inventory). Recent history of cancelling backorders weeks after accepting them.	Yes	No	Yes		Multiple brick and mortar locations. Decent place to get peripherals, prebuilts, and notebooks. Avoid this place for pre-orders or back-orders because they're unlikely to be fulfilled, though.
27	The Source / La Source (QC)	More info	ON: 3.2 - 4.1 QC: 3.7 - 4.3 AB, BC, MB, NB, NL, NS, NV, PE, SK, YK	Within 30 days of purchase	Within 30 days of purchase	Within 30 days of purchase	Free standard shipping on all orders > $50	Canada Post Purolator UPS	Within 30 days of purchase	Refer to manufacturer's RMA webpage	Optional extended retail warranty plans available for additional costs	Google Maps	Can backorder online if product page has a "expected to ship by [date]" description.	Yes	No	Yes		Multiple brick and mortar locations. Decent place to get peripherals, prebuilts, and notebooks.
28	Vuugo	More info	ON: 2.6	Within 30 days of purchase	Only 1 item at time of purchase	N/A	Various shipping rates for < 10"x10"x12" AND < 4.5 kg (10 lb)	Canada Post Canpar FedEX Purolator UPS	If unopened, free returns within 15 days of date shipped If opened, restocking fees applicable within 15 days of date shipped	Refer to manufacturer's RMA webpage	N/A for retail level	Markham, ON	No queue #. Suppliers don't provide ETAs, so they don't know when they'll get more stock.	Yes	No	Prebuilts only	Undercuts other vendors on PCPP and then overcharges on shipping outside of ON.	Would avoid unless you live locally in Markham, ON and can pick up.
30	B&H Photo Video (US)	More info	NYC: 4.6	Within 30 days of purchase	At time of purchase	N/A	Free shipping > $99 USD on most orders	FedEX	Within 30 days of purchase	Refer to manufacturer's RMA webpage	Optional extended retail warranty plans available for additional costs for some products	New York City, NY (US)	Sometimes you need double the credit available depending on your credit card for them to pre-authorize payment.	Yes	No	Yes	Currency in USD. Recommended to always pay duties upfront to B&H so packages don't get delayed by CBSA.	Would only shop here if you need certain parts only sold in the US that you can't find in Canada. Otherwise, pretty great place to shop at as long as you pay the duty fees upfront.
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