ABCDEFGHIJKLMNOPQRSTUVWXYZ
1
YesNo
2
TaskAssumptionP01P02P03Notes
3
1Clicks on the Transaction tabYesYesYesP01 said it was a "good guess"
4
2Uses ‘refine start query’ to change search fieldsYesNoYesP01Confusion on why refining is needed to start with
5
2Removes the previous search criteriaYesYesNo
6
3Uses the ‘to’ field to filter to older than 3 weeksNoNoNoP02 used the 'to' field as a 'from' field instead. This won't return the right results
7
4Navigates to task tabYesYesNoP02 didn't know where they had arrived at.

P03 didn't get how this tab differs to the transaction tab

P03 assumed that tabs were the same
8
4Clicks on ‘change filter’YesYesNo
9
10
You can make a copy of this spreadsheet so you can adapt it for your own work
11
12
13
Background reading
14
https://userresearch.blog.gov.uk/2019/09/13/how-a-spreadsheet-can-make-usability-analysis-faster-and-easier/
15
https://www.smashingmagazine.com/2013/04/rainbow-spreadsheet-collaborative-ux-research-tool/
16
https://monzo.com/blog/2019/02/11/user-research-analysis/?utm_content=bufferf5a27&utm_medium=social&utm_source=twitter
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100