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Customer Experience Key Competencies
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*Every month/ quarter all Customer Experience personnel will be evaluated on their Key Competencies as they relate to the Creative Inc Core Values
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CI Core ValueCreative Inc Definition
Customer Experience Key Competencies
Key Competencies Defined
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HonestyWe are committed to honesty and accountability dealing openly, truthfully and respectfully with employees and customers. With high ethical standards, we honor our commitments.IntegrityIronclad. Does not ethically cut corners. Earns the trust of co-workers. Puts the organization above self-interest.
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AttendanceAdheres to the Creative Inc attendance policy and maintains points at 3 or less.
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BoldnessWe understand that teamwork based on respect builds loyalty within an organization. We value loyalty from our customers, to our staff and to one another.ExcellenceSets high stretch standards of performance for self and others. Low tolerance for mediocrity. High sense of responsibility. Strong work ethic and ability to stay on task.
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Energy/ DriveStrong desire to achieve, high dedication level.
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Commitment to CustomersOur supportive, knowledgeable global team provides consistent service to every customer, whether large or small. We continually adapt our thinking and training to meet and exceed the expectations of our customers.Customer FocusMonitors client satisfaction (internal and external) Establishes a partner relationship with clients. Visible and accessible to clients.
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Enthusiasm/ PassionExhibits dynamism, excitement, and a positive can-do attitude.
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Organization and PlanningPlans, organizes, schedules and budgets in an efficient, organized manner. Focuses on key priorities. Able to keep apprised of multiple projects /tasks.
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Attention to DetailAchieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
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InnovationWe continually explore new ways of creating value for our customers. We encourage new ideas from our staff at every level. Our employees are of the highest caliber and demonstrate the ability to "think outside of the box", adapt to change and creatively apply experience.Resourcefulness/ InitiativePassionately finds ways over, around, or through barriers to success. Achieves results despite a lack of resources. Goes beyond the call of duty. Shows bias for action. A results-oriented "doer".
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Desire to LearnContinually looks for opportunities to garner new information, new ways to do things, best practices. Intellectual curiosity.
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Problem SolvingFinding solutions to difficult or complex issues.
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