ABCDEFGHIJKLMNOPQRSTUVWXYZ
1
Notes:
2
1. Please fill in Column B to D
3
2. The CSM is conducted all year round, so agencies are encouraged to go beyond the minimum number of respondents.
4
3. Column B should have the actual name of the service listed in the Citizen's Charter.
5
4. Column C shall only have an input of 'Internal' or 'External'
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5. The Confidence Interval and Margin of Error are always fixed
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6. The computation for the '384.16' number is similar to the formula found on the bottom of this webpage384.16
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9
Service No.Service NameInternal or External Service?Number of transactions annuallyConfidence IntervalMargin of ErrorMinimum number of respondentsRESPONDENTS
Percentage of
respondents based
on minimum number
of respondents
10
195%5%0
11
295%5%0
12
395%5%0
13
495%5%0
14
595%5%0
15
695%5%0
16
795%5%0
17
895%5%0
18
995%5%0
19
1095%5%0
20
1195%5%0
21
1295%5%0
22
1395%5%0
23
1495%5%0
24
1595%5%0
25
1695%5%0
26
1795%5%0
27
1895%5%0
28
1995%5%0
29
2095%5%0
30
2195%5%0
31
2295%5%0
32
2395%5%0
33
2495%5%0
34
2595%5%0
35
2695%5%0
36
2795%5%0
37
2895%5%0
38
2995%5%0
39
3095%5%0
40
3195%5%0
41
3295%5%0
42
3395%5%0
43
3495%5%0
44
3595%5%0
45
3695%5%0
46
3795%5%0
47
3895%5%0
48
3995%5%0
49
4095%5%0
50
4195%5%0
51
4295%5%0
52
4395%5%0
53
4495%5%0
54
4595%5%0
55
4695%5%0
56
4795%5%0
57
4895%5%0
58
4995%5%0
59
5095%5%0
60
95%5%0
61
95%5%0
62
95%5%0
63
95%5%0
64
95%5%0
65
95%5%0
66
95%5%0
67
95%5%0
68
95%5%0
69
95%5%0
70
95%5%0
71
95%5%0
72
95%5%0
73
95%5%0
74
95%5%0
75
95%5%0
76
95%5%0
77
95%5%0
78
95%5%0
79
95%5%0
80
95%5%0
81
95%5%0
82
95%5%0
83
95%5%0
84
95%5%0
85
95%5%0
86
95%5%0
87
95%5%0
88
95%5%0
89
95%5%0
90
95%5%0
91
95%5%0
92
95%5%0
93
95%5%0
94
95%5%0
95
95%5%0
96
95%5%0
97
95%5%0
98
95%5%0
99
95%5%0
100
95%5%0