Copy of 490 Mystery Shopping Eval

	B	C	D	E	F	G	I	J	K	L	M	N	O	P
1	Mystery Shop
2	Main St. Pub - Allendale								1 = Very Poorly / 5 = Very Well

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4		Pre-Shop Expectations					Physical Environment		After Shop					Notes:
5	Overall Hospitality	1	2	3	4	5		Music Level	1	2	3	4	5
6	Timeliness of Servestaff	1	2	3	4	5		Entrance Clean	1	2	3	4	5
7	Est. Total time at visit	:			Hr./Min.			Seating Safe/Comfortable	1	2	3	4	5
8	Cleanliness	1	2	3	4	5		Comfortable Temp.	1	2	3	4	5
9	Food Quality	1	2	3	4	5		Ceilings/Vents Clean	1	2	3	4	5
10	Drink Quality	1	2	3	4	5		Walls/Floors Clean	1	2	3	4	5
11	Mgmt. Presence	1	2	3	4	5		Bathroom Clean	1	2	3	4	5
12								Adequate Interior Lighting	1	2	3	4	5
13								Adequate Extrerior Lighting	1	2	3	4	5
14								Easily Accessible Parking	1	2	3	4	5
15								Parking/Outside Safety	1	2	3	4	5
16	Post-Shop Comments:						Offerings
17								Staff Appearance/Cleanliness	1	2	3	4	5
18								Complete Uniform	1	2	3	4	5
19								Menus, Clean, Good repair	1	2	3	4	5
20								Product Availibility	1	2	3	4	5
21								Specials	1	2	3	4	5
22								Prices Accurate	1	2	3	4	5
23								Price = Value	1	2	3	4	5
24							Interaction
25								Host Greet	1	2	3	4	5
26								Wait Time, To Be Seated	:			Min.
27								Carded Accurately**	1	2	3	4	5
28								Volume of Guests	1	2	3	4	5
29								Employees Hospitable	1	2	3	4	5
30								Timely Server-Table Greeting	:			Min./Sec.
31								Staff Appeared Focused	1	2	3	4	5
32								Drink Delivery Time	:			Min.
33								Alcoholic Bev. Quality
34								Employee Knowledgable	1	2	3	4	5
35								Employee Selling	1	2	3	4	5
36								Drinks Refreshed	1	2	3	4	5
37								Time to Check Back	:			Min.
38								Prebussing Promptly	1	2	3	4	5
39							Leadership
40								Manager Visit to Table	1	2	3	4	5
41								Manager Introduction	1	2	3	4	5
42								Manager Distinguishable	1	2	3	4	5
43								Mgmt. Present and Interactive	1	2	3	4	5
44								" Efficiently Resolves Issues	1	2	3	4	5
45							Food Presentation
46								Ticket/Delivery Times	:			Min.
47								Delivery Time Satisfaction	1	2	3	4	5
48								Hot Food Hot, Cold Food Cold	1	2	3	4	5
49								Portion Size	1	2	3	4	5
50								Accurate Orders	1	2	3	4	5
51								Accurate Delivery, (Pivoted)	1	2	3	4	5
52								Appearance Attractive	1	2	3	4	5
53								Problems Solved, Food Fixed	1	2	3	4	5
54								Flavor as Expected	1	2	3	4	5
55								Quality as Expected	1	2	3	4	5
56
57								Name of Server:
58								Time of Visit:	:			PM
59								Time Departed	:			PM
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