Agent Login Report-(air-arabia-prod)2023-06-30.xlsx

	A	B	C	D	E	F	G	H	I	J	K	L	M	N	O
1	Agent Login Name	Agent Pseudo Name	AON in Months	State	Total Chats Assigned	Total Chats Handled - Active	Total Chats Handled - Other Modes	Concurrency	Day	State Start Time	State Effective Start Time	State End Time	Duration	Effective Active Duration	Queue
2	m.gabrial	Mirna	>6 Months	login	0	0	0	4	Mon	06/19/2023 18:26:42	06/19/2023 18:26:42	06/19/2023 18:26:42	00:00:00	00:00:00	["General","English","Arabic"]
3	m.gabrial	Mirna	>6 Months	busy	0	0	0	4	Mon	06/19/2023 18:26:42	06/19/2023 18:26:42	06/19/2023 18:26:48	00:00:05	00:00:00	["General","English","Arabic"]
4	m.gabrial	Mirna	>6 Months	active	38	35	0	4	Mon	06/19/2023 18:26:48	06/19/2023 18:26:48	06/19/2023 20:11:44	01:44:55	01:44:55	["General","English","Arabic"]
5	m.gabrial	Mirna	>6 Months	busy	0	0	3	4	Mon	06/19/2023 20:11:44	06/19/2023 20:15:14	06/21/2023 08:56:32	12:41:18	00:03:30	["General","English","Arabic"]
6	m.gabrial	Mirna	>6 Months	login	0	0	0	4	Wed	06/21/2023 08:56:32	06/21/2023 08:56:32	06/21/2023 08:56:32	00:00:00	00:00:00	["General","English","Arabic"]
7	m.gabrial	Mirna	>6 Months	busy	0	0	0	4	Wed	06/21/2023 08:56:32	06/21/2023 08:56:32	06/21/2023 08:57:46	00:01:13	00:00:00	["General","English","Arabic"]
8	m.gabrial	Mirna	>6 Months	active	87	85	0	4	Wed	06/21/2023 08:57:46	06/21/2023 08:57:46	06/21/2023 13:25:26	04:27:39	04:27:39	["General","English","Arabic"]
9	m.gabrial	Mirna	>6 Months	busy	0	0	2	4	Wed	06/21/2023 13:25:26	06/21/2023 13:33:36	06/21/2023 13:33:57	00:00:20	00:08:09	["General","English","Arabic"]
10	m.gabrial	Mirna	>6 Months	1st break	0	0	0	4	Wed	06/21/2023 13:33:57	06/21/2023 13:33:57	06/21/2023 13:53:32	00:19:34	00:00:00	["General","English","Arabic"]
11	m.gabrial	Mirna	>6 Months	active	27	25	0	4	Wed	06/21/2023 13:53:32	06/21/2023 13:53:32	06/21/2023 16:04:51	02:11:19	02:11:19	["General","English","Arabic"]
12	m.gabrial	Mirna	>6 Months	busy	0	0	2	4	Wed	06/21/2023 16:04:51	06/21/2023 16:16:16	06/21/2023 16:16:30	00:00:14	00:11:24	["General","English","Arabic"]
13	m.gabrial	Mirna	>6 Months	2nd break	0	0	0	4	Wed	06/21/2023 16:16:30	06/21/2023 16:16:30	06/21/2023 16:42:48	00:26:17	00:00:00	["General","English","Arabic"]
14	m.gabrial	Mirna	>6 Months	active	14	12	0	4	Wed	06/21/2023 16:42:48	06/21/2023 16:42:48	06/21/2023 17:58:23	01:15:34	01:15:34	["General","English","Arabic"]
15	m.gabrial	Mirna	>6 Months	busy	0	0	2	4	Wed	06/21/2023 17:58:23	06/21/2023 18:14:06	06/21/2023 18:21:22	00:07:16	00:15:42	["General","English","Arabic"]
16	m.gabrial	Mirna	>6 Months	logout	0	0	0	4	Wed	06/21/2023 18:21:22	06/21/2023 18:21:22	06/21/2023 18:21:22	00:00:00	00:00:00	["General","English","Arabic"]
17	m.gabrial	Mirna	>6 Months	busy	0	0	0	4	Wed	06/21/2023 18:23:36	06/21/2023 18:21:22	06/22/2023 08:57:17	14:35:54	00:00:00	["General","English","Arabic"]
18	m.gabrial	Mirna	>6 Months	login	0	0	0	4	Thur	06/22/2023 08:57:17	06/22/2023 08:57:17	06/22/2023 08:57:17	00:00:00	00:00:00	["General","English","Arabic"]
19	m.gabrial	Mirna	>6 Months	busy	0	0	0	4	Thur	06/22/2023 08:57:17	06/22/2023 08:57:17	06/22/2023 08:57:42	00:00:24	00:00:00	["General","English","Arabic"]
20	m.gabrial	Mirna	>6 Months	active	82	79	0	4	Thur	06/22/2023 08:57:42	06/22/2023 08:57:42	06/22/2023 13:07:06	04:09:24	04:09:24	["General","English","Arabic"]
21	m.gabrial	Mirna	>6 Months	busy	0	0	2	4	Thur	06/22/2023 13:07:06	06/22/2023 13:13:32	06/22/2023 13:13:32	00:00:00	00:06:26	["General","English","Arabic"]
22	m.gabrial	Mirna	>6 Months	active	2	1	0	4	Thur	06/22/2023 13:13:32	06/22/2023 13:13:32	06/22/2023 13:25:53	00:12:21	00:12:21	["General","English","Arabic"]
23	m.gabrial	Mirna	>6 Months	busy	0	0	2	4	Thur	06/22/2023 13:25:54	06/22/2023 13:29:14	06/22/2023 13:29:27	00:00:13	00:03:20	["General","English","Arabic"]
24	m.gabrial	Mirna	>6 Months	1st break	0	0	0	4	Thur	06/22/2023 13:29:27	06/22/2023 13:29:27	06/22/2023 13:59:28	00:30:01	00:00:00	["General","English","Arabic"]
25	m.gabrial	Mirna	>6 Months	active	36	36	0	4	Thur	06/22/2023 13:59:28	06/22/2023 13:59:28	06/22/2023 17:35:58	03:36:30	03:36:30	["General","English","Arabic"]
26	m.gabrial	Mirna	>6 Months	busy	0	0	0	4	Thur	06/22/2023 17:35:58	06/22/2023 17:35:58	06/22/2023 17:36:00	00:00:01	00:00:00	["General","English","Arabic"]
27	m.gabrial	Mirna	>6 Months	2nd break	0	0	0	4	Thur	06/22/2023 17:36:00	06/22/2023 17:36:00	06/22/2023 17:41:29	00:05:29	00:00:00	["General","English","Arabic"]
28	m.gabrial	Mirna	>6 Months	active	2	2	0	4	Thur	06/22/2023 17:41:29	06/22/2023 17:41:29	06/22/2023 18:02:47	00:21:17	00:21:17	["General","English","Arabic"]
29	m.gabrial	Mirna	>6 Months	busy	0	0	0	4	Thur	06/22/2023 18:02:47	06/22/2023 18:02:47	06/22/2023 18:02:54	00:00:06	00:00:00	["General","English","Arabic"]
30	m.gabrial	Mirna	>6 Months	logout	0	0	0	4	Thur	06/22/2023 18:02:54	06/22/2023 18:02:54	06/22/2023 18:02:54	00:00:00	00:00:00	["General","English","Arabic"]
31	m.gabrial	Mirna	>6 Months	login	0	0	0	4	Sun	06/25/2023 12:58:13	06/25/2023 12:58:13	06/25/2023 12:58:13	00:00:00	00:00:00	["General","English","Arabic"]
32	m.gabrial	Mirna	>6 Months	busy	0	0	0	4	Sun	06/25/2023 12:58:13	06/25/2023 12:58:13	06/25/2023 12:58:23	00:00:10	00:00:00	["General","English","Arabic"]
33	m.gabrial	Mirna	>6 Months	active	55	53	0	4	Sun	06/25/2023 12:58:23	06/25/2023 12:58:23	06/25/2023 16:02:03	03:03:40	03:03:40	["General","English","Arabic"]
34	m.gabrial	Mirna	>6 Months	busy	0	0	2	4	Sun	06/25/2023 16:02:03	06/25/2023 16:04:50	06/25/2023 16:05:18	00:00:28	00:02:46	["General","English","Arabic"]
35	m.gabrial	Mirna	>6 Months	1st break	0	0	0	4	Sun	06/25/2023 16:05:18	06/25/2023 16:05:18	06/25/2023 16:40:09	00:34:50	00:00:00	["General","English","Arabic"]
36	m.gabrial	Mirna	>6 Months	active	52	51	0	4	Sun	06/25/2023 16:40:09	06/25/2023 16:40:09	06/25/2023 20:12:19	03:32:10	03:32:10	["General","English","Arabic"]
37	m.gabrial	Mirna	>6 Months	2nd break	0	0	0	4	Sun	06/25/2023 20:12:19	06/25/2023 20:12:22	06/25/2023 20:12:22	00:00:00	00:00:03	["General","English","Arabic"]
38	m.gabrial	Mirna	>6 Months	busy	0	0	1	4	Sun	06/25/2023 20:12:22	06/25/2023 20:22:49	06/25/2023 20:23:00	00:00:10	00:10:27	["General","English","Arabic"]
39	m.gabrial	Mirna	>6 Months	2nd break	0	0	0	4	Sun	06/25/2023 20:23:00	06/25/2023 20:23:00	06/25/2023 20:46:42	00:23:42	00:00:00	["General","English","Arabic"]
40	m.gabrial	Mirna	>6 Months	active	18	16	0	4	Sun	06/25/2023 20:46:42	06/25/2023 20:46:42	06/25/2023 21:59:46	01:13:03	01:13:03	["General","English","Arabic"]
41	m.gabrial	Mirna	>6 Months	busy	0	0	2	4	Sun	06/25/2023 21:59:46	06/25/2023 22:04:06	06/25/2023 22:07:50	00:03:43	00:04:20	["General","English","Arabic"]
42	m.gabrial	Mirna	>6 Months	logout	0	0	0	4	Sun	06/25/2023 22:07:50	06/25/2023 22:07:50	06/25/2023 22:07:50	00:00:00	00:00:00	["General","English","Arabic"]
43	m.gabrial	Mirna	>6 Months	login	0	0	0	4	Mon	06/26/2023 08:53:38	06/26/2023 08:53:38	06/26/2023 08:53:38	00:00:00	00:00:00	["General","English","Arabic"]
44	m.gabrial	Mirna	>6 Months	busy	0	0	0	4	Mon	06/26/2023 08:53:38	06/26/2023 08:53:38	06/26/2023 08:53:44	00:00:06	00:00:00	["General","English","Arabic"]
45	m.gabrial	Mirna	>6 Months	logout	0	0	0	4	Mon	06/26/2023 08:53:44	06/26/2023 08:53:44	06/26/2023 08:53:44	00:00:00	00:00:00	["General","English","Arabic"]
46	m.gabrial	Mirna	>6 Months	login	0	0	0	4	Mon	06/26/2023 08:58:32	06/26/2023 08:58:32	06/26/2023 08:58:32	00:00:00	00:00:00	["General","English","Arabic"]
47	m.gabrial	Mirna	>6 Months	busy	0	0	0	4	Mon	06/26/2023 08:58:32	06/26/2023 08:58:32	06/26/2023 08:58:41	00:00:08	00:00:00	["General","English","Arabic"]
48	m.gabrial	Mirna	>6 Months	active	88	87	0	4	Mon	06/26/2023 08:58:41	06/26/2023 08:58:41	06/26/2023 13:41:51	04:43:09	04:43:09	["General","English","Arabic"]
49	m.gabrial	Mirna	>6 Months	busy	0	0	1	4	Mon	06/26/2023 13:41:51	06/26/2023 13:44:04	06/26/2023 13:44:33	00:00:29	00:02:12	["General","English","Arabic"]
50	m.gabrial	Mirna	>6 Months	1st break	0	0	0	4	Mon	06/26/2023 13:44:33	06/26/2023 13:44:33	06/26/2023 14:17:01	00:32:28	00:00:00	["General","English","Arabic"]
51	m.gabrial	Mirna	>6 Months	active	44	44	0	4	Mon	06/26/2023 14:17:01	06/26/2023 14:17:01	06/26/2023 17:59:31	03:42:29	03:42:29	["General","English","Arabic"]
52	m.gabrial	Mirna	>6 Months	busy	0	0	0	4	Mon	06/26/2023 17:59:31	06/26/2023 17:59:31	06/26/2023 18:06:32	00:07:01	00:00:00	["General","English","Arabic"]
53	m.gabrial	Mirna	>6 Months	logout	0	0	0	4	Mon	06/26/2023 18:06:32	06/26/2023 18:06:32	06/26/2023 18:06:32	00:00:00	00:00:00	["General","English","Arabic"]
54	m.gabrial	Mirna	>6 Months	login	0	0	0	4	Wed	06/28/2023 09:04:35	06/28/2023 09:04:35	06/28/2023 09:04:35	00:00:00	00:00:00	["General","English","Arabic"]
55	m.gabrial	Mirna	>6 Months	busy	0	0	0	4	Wed	06/28/2023 09:04:35	06/28/2023 09:04:35	06/28/2023 09:04:39	00:00:03	00:00:00	["General","English","Arabic"]
56	m.gabrial	Mirna	>6 Months	active	74	74	0	4	Wed	06/28/2023 09:04:39	06/28/2023 09:04:39	06/28/2023 13:18:16	04:13:36	04:13:36	["General","English","Arabic"]
57	m.gabrial	Mirna	>6 Months	busy	0	0	0	4	Wed	06/28/2023 13:18:16	06/28/2023 13:18:16	06/28/2023 13:18:47	00:00:31	00:00:00	["General","English","Arabic"]
58	m.gabrial	Mirna	>6 Months	1st break	0	0	0	4	Wed	06/28/2023 13:18:47	06/28/2023 13:18:47	06/28/2023 13:37:04	00:18:16	00:00:00	["General","English","Arabic"]
59	m.gabrial	Mirna	>6 Months	active	46	46	0	4	Wed	06/28/2023 13:37:05	06/28/2023 13:37:04	06/28/2023 15:35:46	01:58:41	01:58:41	["General","English","Arabic"]
60	m.gabrial	Mirna	>6 Months	busy	0	0	0	4	Wed	06/28/2023 15:35:46	06/28/2023 15:35:46	06/28/2023 15:35:48	00:00:02	00:00:00	["General","English","Arabic"]
61	m.gabrial	Mirna	>6 Months	1st break	0	0	0	4	Wed	06/28/2023 15:35:48	06/28/2023 15:35:48	06/28/2023 15:47:23	00:11:34	00:00:00	["General","English","Arabic"]
62	m.gabrial	Mirna	>6 Months	active	30	29	0	4	Wed	06/28/2023 15:47:23	06/28/2023 15:47:23	06/28/2023 18:02:16	02:14:53	02:14:53	["General","English","Arabic"]
63	m.gabrial	Mirna	>6 Months	busy	0	0	1	4	Wed	06/28/2023 18:02:16	06/28/2023 18:04:14	06/28/2023 18:04:47	00:00:33	00:01:58	["General","English","Arabic"]
64	m.gabrial	Mirna	>6 Months	logout	0	0	0	4	Wed	06/28/2023 18:04:47	06/28/2023 18:04:47	06/28/2023 18:04:47	00:00:00	00:00:00	["General","English","Arabic"]
65	m.gabrial	Mirna	>6 Months	login	0	0	0	4	Wed	06/28/2023 18:15:01	06/28/2023 18:15:01	06/28/2023 18:15:01	00:00:00	00:00:00	["General","English","Arabic"]
66	m.gabrial	Mirna	>6 Months	busy	0	0	0	4	Wed	06/28/2023 18:15:01	06/28/2023 18:15:01	06/28/2023 18:15:17	00:00:15	00:00:00	["General","English","Arabic"]
67	m.gabrial	Mirna	>6 Months	logout	0	0	0	4	Wed	06/28/2023 18:15:17	06/28/2023 18:15:17	06/28/2023 18:15:17	00:00:00	00:00:00	["General","English","Arabic"]
68	m.gabrial	Mirna	>6 Months	login	0	0	0	4	Thur	06/29/2023 08:58:29	06/29/2023 08:58:29	06/29/2023 08:58:29	00:00:00	00:00:00	["General","English","Arabic"]
69	m.gabrial	Mirna	>6 Months	busy	0	0	0	4	Thur	06/29/2023 08:58:29	06/29/2023 08:58:29	06/29/2023 08:58:37	00:00:08	00:00:00	["General","English","Arabic"]
70	m.gabrial	Mirna	>6 Months	active	96	92	0	4	Thur	06/29/2023 08:58:37	06/29/2023 08:58:37	06/29/2023 13:35:03	04:36:26	04:36:26	["General","English","Arabic"]
71	m.gabrial	Mirna	>6 Months	busy	0	0	4	4	Thur	06/29/2023 13:35:03	06/29/2023 13:43:11	06/29/2023 13:43:21	00:00:09	00:08:07	["General","English","Arabic"]
72	m.gabrial	Mirna	>6 Months	1st break	0	0	0	4	Thur	06/29/2023 13:43:21	06/29/2023 13:43:21	06/29/2023 13:56:36	00:13:14	00:00:00	["General","English","Arabic"]
73	m.gabrial	Mirna	>6 Months	active	32	31	0	4	Thur	06/29/2023 13:56:36	06/29/2023 13:56:36	06/29/2023 15:46:35	01:49:58	01:49:58	["General","English","Arabic"]
74	m.gabrial	Mirna	>6 Months	busy	0	0	1	4	Thur	06/29/2023 15:46:35	06/29/2023 15:47:58	06/29/2023 15:48:24	00:00:26	00:01:22	["General","English","Arabic"]
75	m.gabrial	Mirna	>6 Months	2nd break	0	0	0	4	Thur	06/29/2023 15:48:24	06/29/2023 15:48:24	06/29/2023 16:09:05	00:20:40	00:00:00	["General","English","Arabic"]
76	m.gabrial	Mirna	>6 Months	login	0	0	0	4	Thur	06/29/2023 16:09:05	06/29/2023 16:09:05	06/29/2023 16:09:05	00:00:00	00:00:00	["General","English","Arabic"]
77	m.gabrial	Mirna	>6 Months	busy	0	0	0	4	Thur	06/29/2023 16:09:05	06/29/2023 16:09:05	06/29/2023 16:09:16	00:00:11	00:00:00	["General","English","Arabic"]
78	m.gabrial	Mirna	>6 Months	active	35	32	0	4	Thur	06/29/2023 16:09:16	06/29/2023 16:09:16	06/29/2023 18:03:55	01:54:38	01:54:38	["General","English","Arabic"]
79	wisaalkountat	Wisaal	3-6 Months	login	0	0	0	4	Thur	06/08/2023 18:34:49	06/08/2023 18:34:49	06/08/2023 18:34:49	00:00:00	00:00:00	["General","French"]
80	wisaalkountat	Wisaal	3-6 Months	busy	0	0	0	4	Thur	06/08/2023 18:34:49	06/08/2023 18:34:49	06/08/2023 18:34:58	00:00:08	00:00:00	["General","French"]
81	wisaalkountat	Wisaal	3-6 Months	active	3	1	0	4	Thur	06/08/2023 18:34:58	06/08/2023 18:34:58	06/08/2023 19:11:51	00:36:53	00:36:53	["General","French"]
82	wisaalkountat	Wisaal	3-6 Months	busy	0	0	2	4	Thur	06/08/2023 19:11:51	06/08/2023 19:17:00	06/09/2023 12:04:13	16:47:12	00:05:08	["General","French"]
83	wisaalkountat	Wisaal	3-6 Months	login	0	0	0	4	Fri	06/09/2023 12:04:13	06/09/2023 12:04:13	06/09/2023 12:04:13	00:00:00	00:00:00	["General","French"]
84	wisaalkountat	Wisaal	3-6 Months	busy	0	0	0	4	Fri	06/09/2023 12:04:13	06/09/2023 12:04:13	06/09/2023 12:04:50	00:00:37	00:00:00	["General","French"]
85	wisaalkountat	Wisaal	3-6 Months	active	20	20	0	4	Fri	06/09/2023 12:04:50	06/09/2023 12:04:50	06/09/2023 16:38:02	04:33:11	04:33:11	["General","French"]
86	wisaalkountat	Wisaal	3-6 Months	login	0	0	0	4	Fri	06/09/2023 16:38:02	06/09/2023 16:38:02	06/09/2023 16:38:02	00:00:00	00:00:00	["General","French"]
87	wisaalkountat	Wisaal	3-6 Months	busy	0	0	0	4	Fri	06/09/2023 16:38:02	06/09/2023 16:38:02	06/09/2023 16:38:06	00:00:04	00:00:00	["General","French"]
88	wisaalkountat	Wisaal	3-6 Months	active	3	3	0	4	Fri	06/09/2023 16:38:06	06/09/2023 16:38:06	06/09/2023 20:42:40	04:04:34	04:04:34	["General","French"]
89	wisaalkountat	Wisaal	3-6 Months	login	0	0	0	4	Fri	06/09/2023 20:42:40	06/09/2023 20:42:40	06/09/2023 20:42:40	00:00:00	00:00:00	["General","French"]
90	wisaalkountat	Wisaal	3-6 Months	busy	0	0	0	4	Fri	06/09/2023 20:42:40	06/09/2023 20:42:40	06/12/2023 12:00:20	15:17:40	00:00:00	["General","French"]
91	wisaalkountat	Wisaal	3-6 Months	login	0	0	0	4	Mon	06/12/2023 12:00:20	06/12/2023 12:00:20	06/12/2023 12:00:20	00:00:00	00:00:00	["General","French"]
92	wisaalkountat	Wisaal	3-6 Months	busy	0	0	0	4	Mon	06/12/2023 12:00:20	06/12/2023 12:00:20	06/12/2023 12:00:31	00:00:10	00:00:00	["General","French"]
93	wisaalkountat	Wisaal	3-6 Months	active	42	42	0	4	Mon	06/12/2023 12:00:31	06/12/2023 12:00:31	06/12/2023 16:03:56	04:03:24	04:03:24	["General","French"]
94	wisaalkountat	Wisaal	3-6 Months	busy	0	0	0	4	Mon	06/12/2023 16:03:56	06/12/2023 16:03:56	06/12/2023 19:41:42	03:37:46	00:00:00	["General","French"]
95	wisaalkountat	Wisaal	3-6 Months	login	0	0	0	4	Mon	06/12/2023 19:41:42	06/12/2023 19:41:42	06/12/2023 19:41:42	00:00:00	00:00:00	["General","French"]
96	wisaalkountat	Wisaal	3-6 Months	busy	0	0	0	4	Mon	06/12/2023 19:41:42	06/12/2023 19:41:42	06/12/2023 19:41:46	00:00:03	00:00:00	["General","French"]
97	wisaalkountat	Wisaal	3-6 Months	active	0	0	0	4	Mon	06/12/2023 19:41:46	06/12/2023 19:41:46	06/12/2023 20:09:23	00:27:36	00:27:36	["General","French"]
98	wisaalkountat	Wisaal	3-6 Months	logout	0	0	0	4	Mon	06/12/2023 20:09:23	06/12/2023 20:09:23	06/12/2023 20:09:23	00:00:00	00:00:00	["General","French"]
99	wisaalkountat	Wisaal	3-6 Months	login	0	0	0	4	Mon	06/12/2023 20:48:35	06/12/2023 20:48:35	06/12/2023 20:48:35	00:00:00	00:00:00	["General","French"]
100	wisaalkountat	Wisaal	3-6 Months	busy	0	0	0	4	Mon	06/12/2023 20:48:35	06/12/2023 20:48:35	06/13/2023 12:00:57	15:12:21	00:00:00	["General","French"]