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RESEARCHERIMPACT DESCRIPTIONDATE OF IMPACTACTIVTYDATE OF ACTIVITYAREAACTIVITY TYPEIMPACT TYPESCALE OF IMPACTNOTES
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Brandie SmithI Led Leadership through a 10-minute tagging exercise of NPS comments. CEO slacked me, ‘this is such a smart way to engage leadership."3/22/2023Monthly Customer Experience Leadership Meeting3/2/2023Customer Experience Iterative researchIncreasing stakeholder exposure to usersOrganization/company
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Allison Dickin Sprig study that identified users dropped out of onboarding because they didn't feel comfortable entering PII led the team remove 2 less critical PII fields from the sign up flow, improving onboarding conversion4/1/2022Sprig Study - Onboarding Drop Off2/21/2019Growth ProductIterative researchInfluencing a product changeIndividual project or team
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