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Flight Irregularity and Service Recovery Reporting Form
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(Flight Delay, Cancellation or Denied Boarding)
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Please fillout the form exhaustively and put N/A if the item does not apply at your station.
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Flight No.:STA (local time):STD (local time):303+3INFLocal:
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Date:ATA (local time):ATD (local time):Transit:
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Station:Sector:Airacft Reg. No.:Total:
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Type of Irregularity:---------
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Delay Flight delayed time (in hrs/mnts):No. of top tier SebaMiles member passengers:Platinum members:
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Flight Cancellation Gold members:
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Denied BoardingSilver members:
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Causes of flight delay/cancellation:
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In case of flight delay due to mechanical reasons indicate if the following advise time are made by technican/mechanic:
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Advise timeYesNoTime advise time is givenTime given for troubleshooting or problem fixingRemark, if any
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1st
(For troubleshooting)
NOWhen we request for boarding clearance, PIC said flight has no go remark. We waited till 30 minutes before departure and announced minor technical problem next advise time to be after 30 minutes with appology.
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2nd
(For troubleshooting)
NoWE again announced next advise time after an hour
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3rd
(For problem fixing)
NOwe announced technicians still working on the issue and requested more patience with appology
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In case of denied boarding; indicate no. of No-Rec/ Go-Show passengers accepted, if any: Local _______ Transit _______
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Action taken by the station in line with the Service Recovery Program and incidents occurred (in chronological order):
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NoTime (LT)Service recovery actions or incidents occurred
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120:15We were informed that there is mechanical problem and flight may not operate
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220:45Delay announced with appology with reason of minor technical issue
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321:30Next advise time announced to be after an hour as technicians continued working on issue
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422:45We announced technicians still working on the issue and requested more patience with appology23
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523:15We were given boarding clearance and started boarding
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60:00Boarding finalized.
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70:15Aircraft pushed back for departure
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N.BRefreshment not served as no such service at the airport after 21:30LT
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No. of passengers protected on the next ET flight: 174
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No. of passengers accommodated in hotels: 154
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In case of denied boarding; indicate no. of No-Rec/ Go-Show passengers accepted, if any: Local __176_____ Transit __01_____
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Cause of Denied boarding: (Over sale, capacity down grading, NOREC, GOSHOW, etc)
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No. passengers denied/offloaded: Voluntarily:_________ Involuntarliy:__________
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No. of passengers compensated: Passnegers advised to request compensation via e-mail for compensation
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Total DBC/DFC, (if any)Currency: Amount:We have collected the email to send the compensation
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List of Offloaded passengers
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PNR (Optional)Pax Name If go show , pls indicate (only for ADD)Protection / Re-routing (Via, sector, Flt & date)DBC Amt, if anyHotel accommodated (yes or no)
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Any other remark:
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