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1
NameLead NumberDate FInalizedStatusReview NotesNot Registered w/ Phillips?Incorrect info w/ Phillips?Misc Reason why we cannot get the affected device infoPursue?Reject?
2
Charles Woolum36461401/11/2024Signed E-Sign FInalNot registered with phillips, call PNC.

PD#357 5-22-24 Left a Voicemail saying we need a MN or SN to move forward with this claim.

PD#357 5-23-24 Called and left a Voicemail stating we need the MN or SN with our callback number lefft for him.

PD#357 5-23-24 Called Again in the Afternoon and was sent to voicemail.

PD#357 5-24-24 Called PNC and unable to leave a voicemail.

PD#357 5-28-24 Called PNC and was able to leave a voicemail stating we need either MN OR SN of the affected device also providing our callback numbers

PD #303: Contacted PNC to try and obtain SN & MN for CPAP device but was forwarded to PNC voicemail.

PD#357 5-31-24 Called PNC and was sent to voicemail, stated that we wanted to try a 3way call with Phillips and the PNC leaving our callback numbers as well.
3
Henry Biggs37155101/17/2024Signed E-Sign FInal PD#357 5-23-24 Contacted the PNC and said he needs more like and would like us to call Wednesday to get the correct MN, SN, and Start date.

PD#357 5-28-24 Called PNC and was sent to voicemail, gave him the Phillips hotline and our callback numbers stating we need the PNC's Registation information.

05/29/2024 Philips has different address on file, need to reach out to PNC. | Updated Serial, still showing as not affected. 3way called with philips, device not registered. Client will reach try to reach out to insurance and who provided the device to see if he can obtain different Model Number, Serial number and Start date. DEE.

PD#357 5-31-24 Called PNC and was sent to voicemail, Voicemail box was full.

PD#214 6-4-24 Called PNC and he answered, after trying to get his attention multiple times he ended the line. 

Philips has different address on file
4
Yolanda Brown37820701/18/2024Signed E-Sign FInalNot registered with phillips, call PNC.

PD#357 5-22-24 Voicemail not setup but reached out for a call.

PD#357 5-23-24 Reached out to PNC again with no contact

5-23-24 Called PNC was sent to voicemail that wasnt set up.

PD#357 5-24-24 Called PNC and was sent to a voicemail box that wasnt set up.

PD#357 5-30-24 Called PNC and the number was no longer in service.

PD#357 5-31-24 Called PNC and the line isnt accepting any calls right now
5
Kenneth Mitchell38023201/22/2024Signed E-Sign FInalNot registered with phillips, call PNC / PD#303 : PNC stated he will contact physcian to try and obtain SN number & MN. Will call back

05/22/24 6:30pm ET. PD#357

5-23-24 Called and left a Voicemail with our callback numbers.

PD#357 5-23-24 Called back and left a Voicemail. PD#357

5-24-24 Called PNC and was told he hasnt been able to get in contact with his physcian yet, moving foward when he is able to get his information from him i gave him our callback numbers.

PD#357 5-28-24 Called PNC and he stated he wont be able to contact his physcian till 06-02-24 and request us to call back the day after.

6/04/24 PD 82: Left VM for PNC.
6
Michael Rucker38018601/23/2024Signed E-Sign FInalNot registered with phillips,Need to call PNC for device information, serial number and model number | LVM to obtain seriial and verify date range of use. DEE.

PD#357 5-22-24 Left a Voicemail saying we need the Correct MN or a SN with a callback number.

PD#357 5-23-24 Talked to PNC and they said they will need till tomorrow and wants us to call around 7:30 am our time.

PD#357 5-24-24 Called PNC and he wasnt able to get any information from his provider so I gave him the Phillips hotline to be able to get his affected device information and gave him our call back number as well.

PD#357 5-30-24 Called PNC and was sent to voicemail, left a voicemail with our callback numbers and stated that we need to update his information on our end to match the PNC's registation with Phillips.

PD#357 5-31-24 Called PNC and was told that he cant talk right now but is getting information for his original device and wants us to call on 6-5-24.
7
Patrick Timler38020901/23/2024Signed E-Sign FInalPD#357 5-22-24 Left a Voicemail saying we need a MN or SN to move forawd in the claim, gave him the callback numbers, called back later in the day and answered and hung up before we could speak.

PD#357 5-23-24 Called PNC and sent to Voicemail.

PD#357 5-23-24 Called back and was sent to voicemail, left a voicemail with our callback numbers.

PD#357 5-24-24 Called PNC and didnt wasnt able to reach voicemail PNC picked up and ended the call before a word was spoken.

PD#357 5-28-24 Called PNC and was sent to voicemail and line hung up before I was able to leave a message.

PD#357 5-29-24 Called PNC and was on the phone with them and he hung up before i could say who i was calling on behalf

PD#357 5-31-24 Called pnc and was able to get a 3way call with Phillips, after alot of back and forth the Phillips agent said that the PNC's DME to call them to get the affected SN and the PNC said ok, Moving forward I told the PNC if they do get in contact with the DME please call us back		Phillips declined to give the PNC the affected device information. Told PNC to have his DME call in order to obtain info.
8
Nevylon Miller38943902/02/2024Signed E-Sign FInalPD#357 5-23-24 Called and sent to voicemail, PNC's Voicemail is full. PD#357 5-23-24 Called PNC and was sent to voicemail, before i could leave a voicemail the PNC hung up the line. PD#357 5-24-24 Called PNC and was sent to voicemail, Voicemail was full. PD#357 5-28-24 Called PNC and was sent to voicemail, Voicemail box was full

5/30, they will not give information with email, will get additional info and call back, /24- PD #340- called phillips

5/30/24
pd #340- additional information- last name Maynor , additional phone numbers ,
803-699-0274

803-319-8177

803-629-4023

803-419-0540

803-865-9600


5/30/24- pd#340 called Phillips back with all additional information, nothing came up, Phillips said that means that she has not registered the device, and to have her call the Dr/Company that she received the devie from. will call her back -
9
Bernard Del Llano40219002/15/2024Signed E-Sign FinalSN: P096044725AID.

PD#357 5-29-24 Checking the SN and it does not come up as a registered device.

PD#357 5-31-24 Called PNC and his office coworker said that he isnt in today and will pass along the message with our callback numbers.		Affected device info does not register as affected when looked up on the Phillips website
10
Michael Shaffer39696802/16/2024Signed E-Sign FInal5/17/24 - called Philips, they were unable to find information. Said to tell clients to reach out to their DME provider for SN; Call PNC back to gather affected device information;

5/20/24 - phone number not in service, sent email regarding serial/model numbers;

5/22/24 - sent email; PD#357 5-23-24 Number is no longer in service.

PD#357 5-23-24 Called back and the line didnt ring, and is no longer in service.

PD#357 5-28-24 Called and the number is no longer in service

PD#357 5-31-24 Called PNC and Line didnt ring, The number we are calling is no longer in service

MODEL NUMBER IS A REMSTAR
11
Sarah Saulsberry40323702/16/2024Signed E-Sign Final5/30/24 PD# 357: Called Phillips and Neither Email or Phone number matched what was registered in phillips system, Called PNC and was sent to voicemail, stated the reason behind our call and gave our callback numbers.

PD#357 5-31-24 Called PNC and was sent to voicemail, stated that we wanted to try a 3way call with Phillips and the PNC and left our call back numbers
12
James Walker40373502/19/2024Signed E-Sign QANot registered with phillips,Need to call PNC for device information, serial number and model number |

05.21.24 Called, not able to LVM. DEE /

PD #303: Contacted PNC but was able to only reach PNC brother & PNC brother stated that James Walker was in prison when he was using the device & the prison never gave him the device to take.

PD#357 5-23-24 Called PNC and went to voicemail, left him a message stating we needed the device info and gave him our call back numbers.

PD#357 5-24-24 Called PNC and was sent to voicemail

PD #303: PNC contacted us and advised that he was unable to get info on CPAP device from the prison he was at , the prison advised PNC that we needed to call, I called the Riverview Correctional Facility, and they advised me that they do not keep files of SN or MN of CPAP devices and said they might of thrown it away or sent it back. The facility advised i call the Cpapdepartment.com to obtain that information. called and went to VM.

PD#357 5-30-24 Called PNC and line was ended before I could speak to them.

PD#357 Called PNC and was sent to voicemail, stated that we wanted to try a 3way call, left our callback numbers
13
Angela Flanagan40466202/19/2024Signed E-Sign FinalNot Registered Address with phillips, call PNC /

PD#303: Contacted PNC she was not home to obtain SN or MN. Advised to call

5/22/24 @ 4:30 CT. PD#357 5-23-24 Called PNC and was sent to voicemail, left a message with our call back numbers.

PD#357 5-23-24 Called PNC and was sent to voicemail, left a message with our call back numbers.

PD#357 5-24-24 Called PNC and was sent to voicemail which was full.

PD#357 Called PNC and was sent to voicemail, voicemail full and left a text with our callback numbers and the phillips registation text.

PD#357 5-30-24 Called PNC and line didn't ring, went to voicemail that was full.

PD#357 5-31-24 Called PNC and went straight to voicemail, stated that we wanted to try a 3way call and left our callback numbers
14
Ivette Stewart21104302/21/2024Signed E-Sign Final5/30/24 PD #303: Checked SN and MN number entered is not recognized as an affected device.

PD#357 5-30-24 Called Phillips and was told the that both the address and email was wrong, Called PNC and was sent to voicemail, left our callback numbers and the reason we call.

PD#357 5-31-24 Called PNC and was sent to voicemail, stated why we are calling and gave her our callback numbers, within the same min she called back to another PNC saying we dont leave voicemails and wonder why we are calling, she than processed to hang up on the PNC, I called her back and went to voicemail yet again leaving our call back numbers and stated why we are calling.		PNC's device does not come up as an affected device
15
Rebecca Montgomery41345902/23/2024Signed E-Sign FinalNot Registered with Phillips, Need to call PNC to gather MN and SN device information

PD#303: Contacted PNC left voicemail.

05/23 - Called PNC left VM. PD#357

5-23-24 Called and was sent to Voicemail, left the PNC a message with both our number to call back and the phillips hotline due to them not knowing any of their device information.

PD#357 5-24-24 Called PNC and was told she needed the Phillips hotline and provided it to her, she stated she will call them and call us back in the afternoon.

PD#357 5-28-24 Called PNC and was sent to voicemail, stated that i wanted to follow up about our conversation on the 24th and gave her our callback numbers

5/28/2024 PD#223 Myra- PNC called back with the serial number for her affected CPAP device and a confirmation number from Philips.
Serial # G238491778C4
Confirmation #202113001077871.

PD#357 5-31-24 Called Phillips and tried to get the SN with the confirmation number we have, The phillips agent said they would have to transfer me to their escalation team even if we have the confirmation number. Called PNC and stated that we wanna do a 3way call with Phillips and left our call back numbers 

SN is not recognized as an affected device.
16
Calvin Foreman41548502/24/2024Signed E-Sign FinalNot Registered with Phillips, Need to call PNC to gather MN and SN device information | Spoke to client, advised need serial, client will try to obtain the informaiton and date of use. Need signed docs. DEE.

PD#357 5-21-24 Called and Left a voicemail stating we need the MN and SN.

PD#357 5-23-24 Called PNC and was sent to voicemail, left a voicemail with our callback numbers.

PD#357 5-24-24 Called PNC and was sent to voicemail, gave him our callback number as well as the Phillips hotline number incase they needed to get original device information.

PD#357 5-28-24 Called PNC and was sent to voicemail, before i could leave a messgae the line ended.

PD#357 5-30-24 Called PNC and was sent to voicemail, moving forward i mentioned that we wanted to do a 3way call with phillips and left our callback numbers.

PD#357 5-31-24 Called PNC and was sent to voicemail stated that we wanted to have a 3way call with the PNC and Phillips, left our callback numbers
17
Efrain Macias 41095502/24/2024Signed E-Sign FinalNot Registered with Phillips | 05.21.24 Spoke to client, he will reach out to when he obtain the machine to gather serial number, provided call back number and email. DEE. PD#357

5-23-24 Was sent to voicemail, left our call back numbers and said we needed te device information.

PD#357 5-23-24Contacted PNC and he gave us two numbers of "23161191956DN:941" and "23202737733", Niether of those numbers were correct, Moving forward I called Phillips and they dont have any of his information registered, tried to call PNC back and was sent to voicemail.

PD#357 5-31-24 Called PNC and after I introduced myself he said "Hey i cant hear you" and hung up, tried to call back and was sent to voicemail

PD#214 6-4-24 Called PNC and he stated that he has given us multiple SN for previous devices and is tired of getting calls, Once I informed the PNC that we wanted to do a 3way call with Phillips the PNC asked us to call back at 11:30 (our time).
18
James Glenn41375902/26/2024Signed E-Sign FinalNot Registered with Phillips, Call PNC back to gather affected device information / PD#303: Contacted PNC & left voicemail.

PD#357 5-23-24 Called PNC left a voicemail with our callback numbers.

PD#357 5-28-24 Called PNC and said he needed to get his orignal device out of storage and will call us back when he finds it.

PD#357 5-31-24 Called PNC and stated that we can call phillips in a 3way call and he refused saying he would have his original device on 06-05-24 and will call us back then.
19
Timothy Simmons41601902/26/2024Signed E-Sign FinalNot Registered with Phillips, Need to call PNC to gather device information / PD#303: Contaced Philips and registration given by PNC was not Philips number.

PD#357 5-23-24 Called PNC and was sent to voicemail, left our callback numbers.

PD#357 5-24-24 Called PNC and was sent to voicemail, voicemail was full and unable to leave a message.

PD#357 5-28-24 Called PNC and was sent to voicemail, left a voicemail with our callback numbers and stated we needed to gather the affected device information.

PD#357 5-30-24 Called PNC and was sent to voicemail, voicemail full. PD#357 5-31-24 Called PNC and was sent to voicemail, voicemail full.
20
Curtis Williams41401502/26/2024Signed E-Sign FinalSerial number is not recognized as an affected device, call PNC for device information.

PD 205 Ebony - PNC called in to provide the information for his affected devices. PNC stated that he was unable to get the information for the 1st affected CPAP he got in 2011 due to the records being moved to Lackland Air Force Base Wilford Hall Medical Facility and gave 3 different phone numbers: (210) 292-4277, (210) 292-7179, (877) 681-9499. PNC stated that the 877 number can be called to obtain the records for his first CPAP machine. PNC was able to provide the information for the second affected device which is as follows:
REMStar Plus
Model# 250p
Serial# P03443188D402
PNC stated that he did the sleep study for the second machine in Korea. When he came back to the States with it, he was told to stop using it and was given a replacement. PD#357 5-31-24 SN: P03443188D402 is an affected device 		PNC's device does not come up as an affected device, Calling Phillips and none of his information is on a Phillips account.
21
Raidy McCord42190703/01/2024Signed E-Sign FinalPD#357 5-22-24 Called PNC let a Voicemail and a callback number.

PD#357 5-23-24 Called PNC and was sent to voicemail, left the Phillips hotline and our call back numbers.

PD#357 5-24-24 Called PNC and was given a new SN "J2742035748BD" that was not register either, gave the PNC the Phillips hotline and she said she would call over the weekend and call us back on Monday.

PD#357 5-28-24 Called PNC and she said she was very busy and in an area with bad signal, she asked to text us and she will reply with her MN or SN when she is in a better spot for signal.

PD#357 5-29-24 Called PNC and was sent to voicemail and stated the reason behind our calls. PD#357 5-31-24 Called PNC and they said that they went with the escalation with Phillips and they are now waiting for the paperwork of the original device and should be receiving it on Wednesday, the PNC is currently on vacation and wants us to call her back on Wednesday as well.		PNC's device does not come up as an affected device, Phillips also doesnt have any of her inforamtion on a Phillips Account
22
Joseph Castelli45670803/29/2024Signed E-Sign FinalPD#357 5-23-24 Called the PNC and got the address of the register device, he stated that he thinks it was this was due to him bouncing around alot and not having a set home at the time, need to call phillips tomorrow.

PD#357 5-24-24 Called Phillips with updated address and was not registered address the Phillips employee told me we needed his Maine city address, Called PNC and left a voicemail stating which cities address we needed and gave our call back numbers.

PD#357 5-28-24 Called PNC and left a voicemail stating we need to right cities address and gave him the hotline number for Phillips.

PD#357 5-29-24 Called PNC and sent to voicemail, stated that the Attleboro and the Plymouth Addresses we were given were not the registered address and provided the Phillips hotline for him with our callback numbers.

PD#357 5-30-24 Called PNC and was sent to voicemail, mentioned that I wanted to do a 3way call with phillips and the PNC, moving forward gave our callback numbers.

PD#357 5-31-24 Called PNC and was sent to voicemail, stated that we wanted to do a 3way call with Phillips and the PNC, left our callback numbers and made a point that we need to hear from them soon.		PNC's Address is not correct, told the PNC and he said he was homeless using otheer peoples addresses for this time in his life and will try to find out what the right address is.
23
Anna Wachholz42422203/29/2024Signed E-Sign FinalNot the Registered address with Phillips. Client was contacted and stated that she barley came back from vacation and needs more time to find the affected device model or serial number

5-22-24 KM / Called PNC & Left VM that she can also contact Philips to obtain that info as well and call us back.

PD#357 5-24-24 Called PNC and was sent to voicemail, Left our call back number and gave her the philliips hotline to find out the information on the device.

PD#357 5-28-24 Called PNC and was sent to voicemail, left a our callback numbers and stated.

PD#357 5-29-24 Called PNC and was sent to voicemail, stated the reason behind our calls.

PD#357 5-30-24 Called PNC and was sent to voicemail, mentioned that we wanted to try a 3way call with phillips and the PNC, moving forward I gave our callback numbers.

PD#357 5-31-24 Called PNC and was sent to voicemail, stated that we need to talk to her soon and we want to do a 3way call with Phillips and the PNC, left our call back numbers		Not the Registered address with Phillips
24
Raymond Tubbs44705503/29/2024Signed E-Sign FinalNot Registered with Phillips / PD#303: Contacted PNC to obtain Correct SN but PNC did not answer, Left VM.

PD#357 2-24-24 Called PNC and was sent to voicemail, left a him the phillips hotline and our callback numbers.

PD#357 5-28-24 Called PNC and was sent to voicemail, before I could leave a message the line was ended.

PD#357 5-29-24 Called PNC and was sent to voicemail, unable to leave a voicemail.

PD#357 5-30-24 Called PNC and was sent to voicemail, Voicemailbox is full and unable to leave a message.

PD#357 5-31-24 Called PNC and was able to do a 3way call with Phillips, The PNC told the Phillips agent that he didnt have confirmation number and the Agent said "we are not allowed to give the MN or SN without the confirmation number. 
25
Christopher Schlotterback42850903/30/2024Signed E-Sign FinalNot Registered with Phillips. Client was contacted for missing affected device information,but no answer. Left VM KM 5/22/24.

PD#357 5-24-24 Called PNC and was sent to voicemail, Left our callback numbers

PD#357 5-30-24 Called PNC and was told that he cant get his original device or device information due to the sleep center being closed down, moving forward I gave the PNC the Phillips hotline so he can get his original device information

5-31-24 PD86/207 Melissa: The sleep study center PNC got the machine from closed down and PNC left the device in front of the building. No further information was given to PNC about his device. PNC called Philips and was informed that his device was not registered so they couldn't give PNC the needed information
26
Kenita Hernandez45399504/01/2024Signed E-Sign QANot registered address with Philips, reach out to PNC.

PD#357 5-24-24 Called PNC and was sent to voicemail, stated we need the MN or SN of the affected device and gave her our callback numbers.

PD#357 5-28-24 Called PNC and she asked for the phillips hotline so she could call by herself and will give us a call back.

PD#357 5-29-24 Called PNC and was sent to voicemail, stated why we called and left our callback numbers.

PD357 5-30-24 Called PNC and went to voicemail, mentioned that we wanted to do a 3way call with phillips and the PNC, left our callback numbers.

PD#357 5-31-24 Called PNC and was sent to voicemail, stated that we need to speak with her ASAP and that we want to try a 3way call with Phillips and the PNC, left our callback numbers
27
Karen Butler45900004/01/2024Signed E-Sign FinalNot Registered with phillips

5.21.24 8:44 am Called, no answer. left VM regarding needing information about affected device.

PD #303: Left VM for PNC, trying to obtain picture of recall letter for CPAP device.

PD#357 5-29-24 Called PNC and was sent to voicemail, left the reason behind our calls and gave our callback numbers.

PD#357 5-31-24 Called PNC and was sent to voicemail, stated that we want to try a 3way call with Phillips and the PNC left our callback numbers.
28
Eric Stallings45807104/03/2024Signed E-Sign FinalSpoke with Phillips. Unable to find in the pnc in their system with available information.
Need to gather affected device information.

5/23/2024 PD #303: Left voicemail for PNC to call us back so we can obtain a picture or numbers off there recall letter for CPAP

5/28/2024 PD #303: Contacted PNC, Left VM to obtain affected device SN.

PD#357 5-31-24 Called PNC and went to voicemail, voicemail box is full
29
Joseph Hall 46222504/03/2024Signed E-Sign FInalEmail on file does not match what Philips has in system, need to reach out to PNC.

PD #303: 05/22 - Contaced PNC no answer left VM.

PD#357 5-24-24 Called PNC and was sent to voicemail, Stated we needed the email at time of resgistration of the Phillips account and left our call back numbers.

PD#357 5-28-24 Called PNC and was sent to voicmail, Gave the PNC the phillips hotline and our callback information.

5-29-24 Called PNC and went straight to voicemail, stated why we are calling and left our callback numbers.

PD357 5-31-24 Called PNC and went to voicemail, stated why we are calling and that we need to speak with him ASAP		Email on file does not match what Philips has in system.
30
Steve Winkle46347804/04/2024Signed E-Sign FinalPhilips has alt address on file, need to reach to PNC.

Called PNC and got an alt address that should be under Phillips files:
11206 Creek Haven Dr
Riverview, FL 33569

PD#357 5-24-24 Called PNC and got another address but the PNC said that we called and told her we cant move forward with her in the claim, Called Phillips and the new address isnt under their account and was told none of his information was in the system, calling the PNC back I told them what the Phillips rep told me and she restated that we should have the correct information and said she refused to call Phillips herself and ended the call.

5/29/24- pd #340- looked up possible helpful additional notes , family member, children include-amy, daniel and jacob, will look up their addresses to see if those are possible matches for Phillips info.

PD#214 6-4-24 Called PNC and was sent to voicemail, Voicemail box was full.		Called Phillips and the new address isnt under their account and was told none of his information was in the system.
31
Kenneth Brock46017704/06/2024Signed E-Sign QAAddress we have on file does not match address on Phillips database.

5/21/24 9:50am: Called, no answer. left VM stating we need serial number and to call back to see if there is any information we can receive.

5/22/24 8am Spoke with. told PNC we need SN# to continue case. PNC stated will call back by friday after he finds where he got the maching and gets ahold of the SN#.

5-24-24 Called PNC and was sent to voicemail mail and gave him our callback numbers

5/28/24- PD #340 Called and left VM

pd #340 did not lv vm, one was left yesterday

6/03/24 PD 303: Left VM for PNC.		Address we have on file does not match address on Phillips database.
32
Selina Joiner46211804/06/2024Signed E-Sign FinalNot registered with phillips, call pnc / PD #303: Contacted Philips & was advised address on file was not in there system. Will have to contact PNC to obtain correct address.

5/23/24 PD #303: Contacted Philips not in there system.

PD#357 5-24-24 Called PNC and was sent to voicemail, stated that we needed the matching address to the registration to Phillips file and gave our callback numbers

5/28/24- PD #340 Called and left VM

6/03/24 PD 303: PNC was transferred to me and she stated she contacted VA Medicare department and they advised her she has to do a secure message online to get SN or something in writing. PNC is trying to get it through secure msg. will text me the SN if received. 		Contacted Philips & was advised address on file was not in there system
33
Chad Rose46722904/08/2024Signed E-Sign FinalNeed to reach out to the PNC for the correct information

05/28/24PD #303: Contacted PNC, went straight to VM, Unable to leave message.

5/29/24- pd#340- pnc hung up on me

PD#214 6-4-24 Called PNC and was sent to voicemail, Voicemail box was full.
34
Lina Hester Milam46760404/08/2024Signed E-Sign FinalNot registered with phillips,Need to call the PNC for affected device information - Serial number.

PD#357 Called PNC and was told that she doesnt even rememeber the provider that gave her the original one, moving forward I gave her the Phillips hotline and our call back numbers, she stated she will call phillips when she is home and than call us back.

5/28/24- PD #340 Called and left VM

5/29/24- pd #340- pnc not home to heck on either affected device or new one will call her back in two hours

PD#214 6-4-24 Called PNC and she stated that she tried to call and said that she would be getting something in the mail, she still wanted to see if she could get it on the call with Phillips and asked for the hotline number and stated she will call them after she finishes her car trip, she wants a call back at 1pm (our time)
35
Robert Parker46784304/09/2024Signed E-Sign FinalNot registered with phillips,Need to call the PNC for affected device information - Serial number

5/24/24 PD #303: Contacted PNC, PNC advised me that the effected device was given to him from the VA. and didn't have any of the information on it.

5/28/24- pd #340- spoke to PNC , address was prob VA, all info was on it was given to him from VA, will research and call Phillips.

5/29/24- pd #340- potential - VA -10155 Eagle Dr, Covington, GA 30014/ (404) 321-6111

5/29/24- pd #340- called Phillips, could not find him in system at all, we searched previous phone numbers, emails, the VA address and phone number, Phillips said to have him check if he has the confirmation number - will call him bk to request

PD#214 6-4-24 Called PNC and Line answered and ended before I could speak.		Phillips could not find him in system at all, we searched previous phone numbers, emails, the VA address and phone number
36
Kim Manfredonia46774204/09/2024Signed E-Sign FinalNot registered with phillips,Need to call the PNC for affected device information - Serial number

5/24/24 PD #303: PNC VM advised that "Caller is not excepting call at this time". Will try back a later time.

05/24/24 PD #303: PNC VM advised that "Caller is not excepting call at this time". Will try back a later time. 2nd attempt to reach PNC.

PD #303: PNC VM advised that "Caller is not accepting call at this time". Will try back a later time. 2nd attempt to reach PNC.

5/28/24-pd #340 phone number not accepting calls , no vm

6/03/24 PD 303: VM stated not excepting calls at this time and unable to leave message.
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Linda Williams4702914/10/2024Signed E-Sign FinalPD#357 5-30-24 Checked SN: J3085258362A1 and it is not a registered device, Call PNC for correct SN or call Phillips to try to get correct SN

5/30/24 PD 303: Contacted PNC no answer, was not able to leave VM.

PD#357 6-4-24 Called Phillips and none of her Information is registered to a Phillips account, Called PNC and was sent to voicemail, Voicemailbox full.
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Victor Thomas47564204/14/2024Signed E-Sign FinalSpoke with Phillips representative. Phillips advised that the address we have does not match their records, Need to call PNC for registation information

6/03/24 PD 303: Left VM for PNC, advised PNC that Philips does not have him in there system , if he was able to obtain recall letter or try and get SN.

PD#214 6-4-24 Called PNC and was sent to voicemail, Stated that we wanted to get the registration address at the time of the Phillipa account and left our callback numbers.		PD#214 6-4-24 Checked the SN: D1317047323F4E, and its not a Phillips device.
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Elvira Mora45651604/15/2024Signed E-Sign FinalPD#357 5-30-24 Called PNC and was sent to voicemail, mentioned we wanted to do a 3way call with phillips and the PNC, moving forward i left our call back numbers.

PD 303: 6/03/24 Need spanish speaker to make this call to get SN.

PD 204: 6/10/24 - Spanish-speaking PD attempted to call, could not get an answer on main or alternate contact. Left voicemails.
PD 204: 6/11/24 - PNC has passed away, and PNC's daughter responded via text. She provided a picture of a receipt stating they returned the CPAP modem. The product code and SN do not come up as registered devices, likely due to this being the incorrect item.
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David Niewoehner47505204/15/2024Signed E-Sign FinalCall PNC to collect device information - Serial and Model #'s, Registration Number

05/30/24 PD 303: Contacted Philips with info and PNC is not registered with Philips, tried previous address as well and still was unable to locate PNC.

6/03/24 PD 303: Left VM for PNC, let PNC know that Philips does not have him registered in there system. if he was able to obtain recall letter or affected SN.

PD#214 6-4-24 Called PNC and talked to him, PNC's line was breaking up and than suddenly ended, called back and the same result happened.
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Kenneth Lewis44840304/16/2024Signed E-Sign FinalDate of first use outside eligibility period; SN is not recognized as an affected device. SN is not recognized as an affected device. Need to call the PNC for the correct information

5/24/24 PD #303: Contacted PNC and left voicemail regarding SN on file.

5/28/24- pd #340- will call bk tmrw, info on who sen device is in notes.

PD#357 5-29-24 Called PNC, was sent to voicemailand asked if he was able to get in contact with the "daycare homecare" center and gave our call back numbers.

PD 222 Dorothy- PNC called back and provided the correct affected serial number. The serial number that was originally provided was " P05036261". PNC confirmed that the correct SN is " P050362612A5D". Model No. 450P THIS IS A REMSTSTAR		Affected device info does not come up as affected
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Duane Coverdale48013604/17/2024Signed E-Sign FinalSpoke with phillips representative. Phillips said there is no match to any of the information we provided.

5.21.24 10am spoke with Duane. Said someone spoke with him and said would have serial number for us by friday.

PD#357 5-24-24 Talked to PNC and said he needed more time and still wasnt home, moving forward i gave him the call back number and he said he would call us before the end of the day.

5/28/24, pd #340 - re; notes: PNC does not have the affectd device, but aparently has info on new device

5/29/2024 PD #303: Contacted PNC, PNC does have recall letter, PNC will send picture through text of recall letter when he gets home.

6/03/24 PD 303: Left VM for PNC, advised PNC if he would still be able to send picture of recall letter.

PD#214 6-4-24 Called PNC and was sent to voicemail, stated that we wanted to try a 3way call with Phillips and the PNC, left our callback numbers.
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Sheila Nelson47865404/19/2024Signed E-Sign FinalSpoke with phillips representative. Phillips said there is no match to any of the information we provided.

PD#357 5-24-24 Called PNC and was sent to voicemail, voicemail was not set up

5/29/24- pd #340- called phillips, they did not have her registered based on info provided, called pnc, spoke with Shelia (now Nelson, formerly Martin), she had a different last name and address when received the affected device, and confirmed two possible addresses, will call bk later today or tmrw either 3 way or just Phillips

5/29/24- pd #340 -possible previous addresses, include - 700 W Michigan St. Ste. W408 Milwaukee, WI 53233 and 708 W Michigan Landlines, WI 53233


5/30/24 PD#357 5-30-24 Called PNC and did a 3way call with PNC and the Phillips agent trying muiltiple things couldnt not find a file for Sheila under anything. The PNC stated that her old cities sleep center was the one to issue it out and took it back before she moved, The PNC said that she would call the previous sleep center and give us a callback


6/03/24 PD 303: Called Philips and cannot locate PNC, She is not in there system.

PD#214 6-4-24 Called PNC and was sent to voicemail, Voicemail box is not setup yet.		PNC never registerd affected device, and does not have affected device.
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Kevin Gioglio48180204/19/2024Signed E-Sign FinalSpoke with phillips representative. Phillips said there is no match to any of the information we provided.

PD#357 5-24-24 Talked to PNC and gave him the Phillips hotline number, he said he would call them and than requested our callback number.

5/28/24 PD #303: PNC stated he will call Philips tomorrow to obtain affected devices SN & MN. PNC stated he was not able to call due to it being a holiday weekend.

PD#357 5-29-24 Called PNC and he said that hes gonna call Phillips right as i got on the phone with them and said he will call us back right after that call within the hour.

6/03/24 PD 303: Was unable to leave VM due to answer and hang-up.

PD#214 6-4-24 Called PNC and was sent to voicemail, stated that we wanted to try a 3way call with Phillips and the PNC, left our callback numbers.
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Renee Russo48524504/20/2024Signed E-Sign FinalNot registered with Philips, call pnc.

PD#357 5-22-24 Called and couldnt leave a Voicemail.

PD#357 5-24-24 Called PNC and couldnt leave a voicemail /

5/28/24 PD #303: Contacted PNC and was able to leave a VM to let PNC know that Philips does not have them registered in there system and see if they are able to obtain affected devices SN.

6/03/24 PD 303: Left VM for PNC to contact us back so we can obtain SN for affected device or recall letter.

6/04/24 PD 82: Left VM for PNC stating we needed the SN for affected device.
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Mark Chambers48330104/22/2024Signed E-Sign FinalNot registered with Philips, call pnc.

PD#357 5-22-24 Called and was sent to voicemail, Left a voicemail leaving our call back numbers

5/28/24 PD #303: Left VM for PNC to see if he can obtain the correct SN for affected device and call back.

PD#357 5-29-24 Called PNC and was sent to voicemail, stated why we are calling and gave him oour call back nuumber and text line if he had the recall letter still.

6/03/24 PD 303: Was unable to leave VM due to answer and hang-up.		PNC answers and hangs up.
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Darline Reid48411004/23/2024Signed E-Sign FinalNeed to obtain affected device SN & MN from PNC.

5/30/24- pd #340 called no answer, pnc has a Dream station

6/03/24 PD 303: Left Vm for PNC to try and obtain SN for affected device.
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John Walters48768504/25/2024Signed E-Sign FinalSpoke with phillips. Phillips Said that the the information provided does not match or pull up anything in their records. Need to call client to re verify information.

Per monday notes, Client has opted out and no longer continuing with the case.
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Daniel Yancey49028304/27/2024Signed E-Sign Final05/31/2024 PD 303: Philips advised me that they cannot give us SN of affected device unless we have confirmation number or SN on affected device.

6/03/24 PD 303: Try to get in contact with PNC, VM box has not been setup, was unable to leave message.

6/04/24 PD 82: Call was forwarded to VM, but was unable to leave message mail box is full.		PNC has not called us back or not answering, so we can obtain a con #.
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