P3 Flight Survey (Responses)

	A	B	C	D	E	F	G	H	I	J	K	L	M	N	O	P	Q	R	S	T	U	V	W	X	Y	Z	AA	AB	AC	AD	AE	AF	AG	AH	AI	AJ	AK	AL	AM	AN	AO	AP	AQ	AR	AS	AT	AU	AV	AW
1	Timestamp	Email Address	What is your age?	How many times have you flown in the past 2 years?	How recent was your last flight?	While flying, do you purchase in-flight amenities and services?	What are some of the reasons why you don't purchase in-flight amenities and services?	Is there anything that would incentivize you to purchase or utilize in-flight amenities and services?	What is your age? (disregard this)	What is your gender?	What is your occupation?	What is your nationality?	What city do you live in?	What is your country of residence?	Marriage Status	Do you often travel with family?	Do you often fly with children?	Do you travel for work?	What airline do you typically fly with?	What quality about that airline keeps you flying with them?	Tell us a little about the in-flight experience of this airline.	On average how often do you fly?	Are your flights domestic or international?	How long are your flights on average?	What class do you often take? (select as many that apply)	During a flight, what activities do you engage in to pass the time?	What kind of phone do you own?	Do you use your phone while flying?	What are some of reasons why you prefer to use your phone while flying?	What are some of reasons why you do not prefer to use your phone while flying?	Do you ever buy items from the airline magazine/catalog?	Do you utilize in-flight amenities/services?	What kind of in-flight amenities and services do you utilize? (Pillow, Blankets, Care Assistance, etc)	Are you comfortable using an app to make in-flight purchases?	What are your hesitations in using an app to make in-flight purchases?	Do you use frequent flyer rewards/points?	Do you use in-flight Wi-Fi?	Describe how you go about purchasing in-flight products.	What do you like about the experience of purchasing products and obtaining services in-flight?	What do you dislike about the experience of purchasing products and obtaining services in-flight?	Do you fly with Delta Airlines?	What is your SkyMiles status?	Do you work for Delta?	Are you a flight attendant?	What are some of the reasons why you don't purchase in-flight amenities and services?	Is there anything that would incentivize you to purchase or utilize in-flight amenities and services?	What airline do you typically fly with?	What quality about that airline keeps you flying with them?	Tell us a little about the in-flight experience of this airline.

2	11/17/2018 12:24:39		53	1-2 times	More than 12 months ago.
3	11/16/2018 2:14:54		30	3+ times		No																																							I don’t need to pay extra money to have extra services. I just want to go from a place to another and the plane ticket is already expensive	Not really	United, Lufthansa, Air France, Ryanair	Prices	Basic
4	11/15/2018 21:40:29		29	3+ times		Sometimes	Cost	Free		Male					Single	No	No	No		Cost		Once every 6 months.	Domestic	Less than 5 hours	Business Class	Reading	Android	No		They tell us not to	No	Yes	touch screen	Yes		No	Sometimes		Accessibility	Cost	Sometimes	I don't have SkyMiles	No	No
5	11/13/2018 22:32:48		30	1-2 times	Within the 12 months.	Sometimes	I don't use anything	none		Female	account receivable clerk	Thai	Los Angeles	USA	Single	No	No	No	EVA	They have good service and seats	Good service and utilities	Once a year.	International	More than 10 hours	Premium Economy	watching movies	Apple iOS	No		Have no reason to	No	Yes	meals, pillow, blankets, movies	Yes		Sometimes	No	Never use purchase anything	easy to access	none so far	Sometimes	I don't have SkyMiles	No	No
6	11/12/2018 23:36:15		32	1-2 times	Within the 12 months.	Yes				Male	Software Engineer	French	Mountain View, CA	USA	Married	Yes	Yes	Yes	Air France	Free and nice meals, large selection of recent AAA movies, possibility to walk between lanes, presence of a free snack/drink bar	I work on my laptop and watch movies most of the time	Once a year.	International	More than 10 hours	Premium Economy, Economy Class	laptop, movies	Android	Yes	Because it's my phone :)		No	Yes	pillow, blanket, movies, snack bar, toilets	Yes		No	No	I don't	Possibility to pay by credit card while being 1000 miles from a GSM antenna.	Quite expensive for the quantity, and goods often use a metric ton of plastic	No		No	No
7	11/12/2018 20:25:50		25	3+ times		Yes				Female	Research analyst	Chinese American	Oakland	United States	Single	No	No	No	Southwest	Price and quality	Free snacks and drinks as well as free carry on or check in bag	Once every 6 months.	Both	Less than 5 hours	Economy Class	Sleep and listen to music	Apple iOS	Yes	Boredom		No	Yes	Pillows blankets snacks drinks	Yes		Yes	Sometimes	If I need it I will buy it	Convenient	The price	Sometimes	I don't have SkyMiles	No	No
8	11/12/2018 19:40:00		27	40+	Within the 12 months.	Sometimes	Price is too high	No		Male	Structural Engineer	Chinese / Japanese	San Jose	USA	Single	No	No	Yes	Southwest	Very good rewards program	I usually put on headphones and listen to music or fall asleep on the flight.	Once every 2 weeks.	Domestic	Between 5-10 hours	Economy Class, Other	Listen to music, watch movie, browse the internet	Android	Yes	Convenient		No	Yes	In flight Wi-Fi	Yes		Yes	Yes	On southwest, I don't need to because I get free drink tickets in the mail and complentary wifi with A-list preferred. On non southwest flights, everything is done online or direct by flight attendant	Usually fast and simple	Nothing	No		No	No
9	11/12/2018 16:38:00		39	3+ times		Sometimes	Cost	Cost included in airfare	39	Female	Director in higher education	Chinese	Toledo	USA	Married	Yes	Yes	Yes	Southwest	Excellent customer service, no baggage fees, convenient check in with app	Beverage with snap and other food/drink or purchase, wi-Fi available for free	Once every 6 months.	Domestic	Less than 5 hours	Economy Class	Audiobooks, listening to music, using laptop to read documents for typing reports	Apple iOS	Yes	Smart device is convenient to use		No	No		Yes		Yes	Sometimes		Convenience	Sometimes difficulty technologically	Sometimes	I don't have SkyMiles	No	No
10	11/12/2018 16:02:04		29	3+ times		No																																							None appeal to me and don't want to spend money.	Better prices and more selection.	Southwest	Price and timeliness	Fast and friendly service. Rarely do I have delays.
11	11/12/2018 15:19:34		42	3+ times		No																																							I'm cheap. Usually don't buy luxury items or services.	I would if a work urgency arose. I would also use it if it were free.	Southwest, or Asian low cost providers when flying to Asia.	Cost	I think Southwest started offering Wifi. But the low cost Asian carriers are just a step up from the movie depictions of airplanes with goats and chickens in them. I'm lucky if there are power receptacles for my devices.
12	11/12/2018 15:17:31		34	20ish	Within the 12 months.	Sometimes	too expensive	more free stuff	34	Male	freelancer	French	Madrid	Spain	Single	No	No	No	Transavia	low rates	pretty precarious but flight attendants are friendly	Once every 6 months.	International	Less than 5 hours	Economy Class	sleeping, reading	Apple iOS	No		it's on airplane mode, pretty much nothing to do with it	No	Yes	blankets, and movies	Yes		Yes	No	i search for an item I wanna buy, select it and buy it i guess	it's good to know it's here if needed	it's too pricy	No		No	No
13	11/12/2018 15:15:57		26	3+ times		Sometimes	I usually prepare and bring what I need on the plane and know the in-flight amenities have a markup	Price cut		Female	Business operations	USA	Santa Clara	USA	Single	Yes	No	Sometimes	Very random, favorites are Cathay Pacific and Korean Airline and Lufthansa	Appreciate the free amenities provided (e.g. slippers, toothpaste, blankets, pillows, etc), professional flight attendants, good meals	Clean, spacious seats, flight attendants are attentive, updated entertainment on screen, little flight delays	Once every 6 months.	Both	More than 10 hours	Economy Class	Sleep, movies, Kindle, plan unfinished itinerary, snack/eat	Apple iOS	Yes	To finish planning itinerary (on offline Google Sheets, maps, etc)		No	Yes	Blankets, pillows, slippers, food/extra snacks,	No	Will need to download an additional app for just the flight and won't use it for a while again until the next flight. It's not too much of an hassle to press the button to purchase with the flight attendants or on the mini TV screen	Yes	Sometimes	Mostly wifi	Not much, only WiFi if necessary	I imagine having to carry out of the plane and to hotel/home while you already have full luggages	No		No	No
14	11/12/2018 14:05:02		24	1-2 times	More than 12 months ago.
15	11/12/2018 13:34:02		23	3+ times		No																																							It's expensive. I would rather not pay for services that should be included.	If they were a good and low price.
16	11/12/2018 13:04:30		24	3+ times		No																																							Expensive	Less expensive	Hawaiian	Free meals	Good
17	11/12/2018 12:30:16		26	3+ times		Yes				Female	Public Health Associate	Vietnamese	San Jose	U.S.	Single	No	No	Sometimes	Southwest	Price	Good experience.	Once every 6 months.	Domestic	Less than 5 hours	Economy Class	Read. Watch movies	Apple iOS	Yes	Accessibility.		No	No		Yes		Yes	Yes		N/A	N/A	Sometimes	I don't have SkyMiles	No	No
18	11/12/2018 12:28:27		24	3+ times		No																																							Don’t want to pay	N/A	Prefer Southwest	Smooth check-in, allows carry-on’s, clean	^
19	11/12/2018 12:16:32		31	1-2 times	Within the 12 months.	No																																							Don’t need it	If prices were lower ;)	Southwest	Their point system	They are good with changes and cancellations
20	11/12/2018 12:05:37		33	3+ times		Sometimes	Too expensive or too short of flight	depends on length of flight and the perceived value of the inflight service	33	Male	Business Analyst	US	San Francisco	US	Married	Yes	No	Sometimes	Alaskan	Reward points with credit card and good service at reasonable prices	Friendly, efficient service with decent technology (screens for movies, etc)	Once every 6 months.	Both	Less than 5 hours	Economy Class	Read books and watch movies	Apple iOS	Yes	Downloaded movies or games		Sometimes	Yes	Food and beverages, WiFi	Yes		Yes	Sometimes		Convenience	Inconvenience	Sometimes	I have SkyMiles	No	No
21	11/12/2018 8:13:26		28	3+ times		No																																							They are expensive	Lower price or better quality. Also, if it is something special that you could find only in the flights	Delta	Cleaner, better seats
22	11/12/2018 4:35:11		21	I haven't flown in the past 2 years.
23	11/12/2018 1:23:06		31	3+ times		Sometimes	If i have everything on me	More. Interesting content /offer		Male	CGI artist	French	London	United Kingdom	Single	No	No	Yes	Easyjet	Quality /price ratio and airport choice to land	In the low cost short range fly this company offer decent quality of service with a non invasive service in-flight ( food, other products and donation)	Once every month.	Both	Less than 5 hours	Economy Class	Sleep - read - listen to music	Android	Yes	Much smaller than a laptop and enough to take some note and listen to some music		Sometimes	Yes	Care assistance	Yes		No	Sometimes	I've done it once and it's pretty straight forward	It's quick and easy, no need to call someone for a bottle of water	It's less human and if you buy an unavailable product its a bit of a mess	No		No	No
24	11/11/2018 23:16:27		29	3+ times		Yes				Male	Software engineer	French	Mountain View	France	Married	Yes	No	No	Air France	Very good service and best price for my trip	They serve you Champagne, decent food and feel like a premium brand. They have high ratings for comfort, safety, etc	Once every 6 months.	Both	More than 10 hours	Economy Class	Mostly watch movies, and otherwise sleep, play on my phone, read books/magazines that I brought with me, listen to music (from the in-flight system) or watch the plane go on its course with the in-flight map.	Android	Yes	I can play my games instead of the embedded lame ones.		No	Yes	Pillow, blanket, eye patches, socks, and occasionally the toothbrush upon landing. Basically any free swag I'm being given	Yes		No	Sometimes		Can't tell for paid products but I like the kindness and professionalism of staff hosts. I appreciate the new movie releases often up to date.	- queuing for the restrooms - not seeing an assistant for a long time when I need a cup of water (I don't feel like clicking the request button for such a minor inquiry) - the old screens (fortunately most have been replaced) - usually screen is not multitask (like quickly switching between the maps and a movie) - often times, I don't know what is possible to orders (drinks) and I get a regular soda just to realize that someone after me ordered a fancy cocktail. Or also the first time I boarded a US plane I didn't know that ginger ale was called this way (not a big deal though)	Sometimes	I don't have SkyMiles	No	No
25	11/11/2018 19:19:12		31	9	Within the 12 months.	Yes				Male	Design Strategy Consultant	United States Citizen	Savannah	United States	Single	No	No	Yes	Delta	Service	Comfort focused, Business friendly	Once every month.	Domestic	Less than 5 hours	Business Class	Browsing the web and answering emails, all while listening to a special playlist I made for flying.	Apple iOS	Yes	It’s easier to use than a full laptop		No	Yes	Bathroom, liquor, and snacks	Yes		Yes	Yes	I see what’s available first in delta app or United app. If nothing I like, then I ask the flight attendant when I board	The flight attendant makes it personal	Prices are high at times	Yes	I am a Platinum Medallion member	No	No
26	11/11/2018 19:08:03		53	1-2 times	More than 12 months ago.
27	11/11/2018 18:56:41		30	1-2 times	Within the 12 months.	No																																							Too expensive. But my last trip i had free alcohol	Cheaper wifi	Cheapest	I dont knoe	Decent
28	11/11/2018 16:33:21		26	3+ times		No																																							I don’t feel it’s worth my money	Maybe a lower cost or a rewards program	Delta	Cheap flights at flexible times/days	Fine
29	11/11/2018 10:49:57			1-2 times	More than 12 months ago.
30	11/11/2018 9:43:06			6	Within the 12 months.	No
31	11/11/2018 9:42:20			3+ times		Sometimes			35	Male	Engineer	French	San Francisco	USA	Married	No	No	Sometimes				Once every 6 months.	Both	More than 10 hours	Premium Economy, Economy Class	Watching movie, and sleeping	Apple iOS	No		No wifi most of the flight or on iPad or computer otherwise	No	Yes	blanket	Yes		Yes	Sometimes		Availability of food at 30000ft on long domestic flight	expensive and not good quality most of the time	Yes	I don't have SkyMiles	No	No
32	11/11/2018 9:31:38			3+ times		Sometimes			53	Female	Health Coach	USA	Pleasanton, CA	USA	Single	No	No	Sometimes				Once every month.	Both	Less than 5 hours	Premium Economy	Sleep, read, watch movies, email	Apple iOS	Yes	Convenient		No	Yes	Pillow, blankets, etc	Yes		Yes	Sometimes		Getting to choose what I want	Spending money	No		No	No
33	11/11/2018 4:17:44			3+ times		No
34	11/11/2018 3:49:49			about 20 times	Within the 12 months.	No
35	11/11/2018 1:13:33			8+	Within the 12 months.	No
36	11/10/2018 23:12:08			3+ times		No
37	11/10/2018 23:04:54			1-2 times	Within the 12 months.	No
38	11/10/2018 21:03:29			3+ times		Sometimes			31	Male	Editor	American	San Diego, CA	USA	Single	No	No	Yes				Once every month.	Both	Between 5-10 hours	Premium Economy, Economy Class	Listen to podcasts, read books, music, movies.	Android	Yes	Small size, familiarity of use, content.		No	Yes	Pillows, in flight snacks	Yes		Yes	Sometimes		Instantaneous nature	High price, limited selection	Sometimes	I have SkyMiles	No	No
39	11/10/2018 20:00:12			3+ times		Yes			29	Female	Student	China	Washington, DC	China	Single	No	No	Yes				Once a year.	Both	More than 10 hours	Economy Class	Sleep and Watch movies	Apple iOS	Yes	Take pictures, play games, and check time		No	Yes	Pillow and blankets	Yes		Yes	Yes		Convenience	Price	No		No	No
40	11/10/2018 19:41:23			1-2 times	Within the 12 months.	Sometimes			35	Female	Rooms Coordinator	Puerto Rican	Upper Marlboro	United States	Married	Yes	No	No				Once a year.	Both	Between 5-10 hours	Economy Class	Movies, music, sleep	Apple iOS	Yes	Games		No	No		Yes		No	Sometimes	Cash or credit card	N/a	N/a	Sometimes	I don't have SkyMiles	No	No
41	11/10/2018 19:27:20			3+ times		Sometimes			31	Male	Marketing	White	Los Angeles	United States	Single	No	No	Yes				Once every month.	Domestic	Less than 5 hours	Premium Economy, Economy Class	Movies	Android	Yes	Games, Internet, Emails, Music		No	Yes	Wifi, Food	Yes		Yes	Yes	Phone	Convenience	Prices	No		No	No
42	11/10/2018 19:17:08			3+ times		Sometimes			35	Female	Teacher and mom	American	San diego	Usa	Married	Yes	Yes	No				Once every 6 months.	Both	Less than 5 hours	Economy Class	Reading	Apple iOS	Yes	Ease		No	No		Yes		Sometimes	Sometimes	Tell flight attendants	I don’t dont	I don’t know	Sometimes	I don't have SkyMiles	No	No
43	11/10/2018 19:07:10			3+ times		No
44	11/10/2018 18:45:35			3+ times		No
45	11/10/2018 18:08:07			3+ times		Yes			35	Female	Private tutor	Chinese-American	Maplewood, NJ	USA	Married	Yes	No	No				Once every 6 months.	Domestic	Between 5-10 hours	Premium Economy, Economy Class	Ipad movies, reading books	Apple iOS	Yes	Music		No	Yes	Drinks and snacks	Yes		Yes	Sometimes		Friendly service	Few things accomodate my food restrictions and allergies	Sometimes	I have SkyMiles	No	No
46	11/10/2018 17:42:58			3+ times		Sometimes			36	Male	Photographer	English	Simpson VIC	Australia	Single	No	No	Yes				Once every 2 weeks.	Both	Less than 5 hours	Economy Class	Podcasts, videos and writing	Android	Yes	Seamless experience from home to inflight.		No	No		Yes		Yes	Yes		Easy and swift process, ideally tied to paypal/google pay/(bitcoin?)	Having to fish for a credit card to swipe.	No		No	No
47	11/10/2018 17:03:56			3+ times		No
48	11/10/2018 16:45:04			I haven't flown in the past 2 years.
49	11/10/2018 16:40:23			3+ times		Yes			50		Arborist	Usa	Millbrae	Usa	Married	Yes	Yes	Sometimes				Once every 6 months.	Both	Between 5-10 hours	Economy Class	Read	Apple iOS	No		Cost of wifi hookup	No	Yes	Food, movies	No	Never learned how	Sometimes	No	Credit card	Ok to pay by credit card	Limited food available on flight	Sometimes	I don't have SkyMiles	No	No
50	11/10/2018 16:06:50			3+ times		No
51	11/10/2018 16:01:09			1-2 times	Within the 12 months.	No
52	11/10/2018 15:58:12			3+ times		Sometimes			29	Male	Data Scientist	Iran	Chicago	United States	Single	No	No	Sometimes				Once every 6 months.	Domestic	Less than 5 hours	Economy Class	Watching movie, Sleeping, Drinking	Apple iOS	No		No internet	No	Yes	Pillow, Blankets, Toys, Headphones	Yes		Yes	Sometimes		Easy to buy.	Products are expensive.	Yes	I have SkyMiles	No	No
53	11/10/2018 15:56:24			3+ times		Sometimes			31	Male		US Citizen	Toledo	United States	Married	Yes	No	No				Once a year.	Both	Between 5-10 hours	Economy Class	Reading, movies, music, sleep	Android	No		Save battery and too many apps require a connection	No	Yes	Food, headphones	Yes		No	No	Debit card	Only by necessity	Greater than store bought cost	Sometimes	I have SkyMiles	No	No
54	11/10/2018 15:37:34			3+ times		Sometimes			39	Male	UX design student	American	San Francisco	United States	Single	No	No	Sometimes				Once every 6 months.	Domestic	Between 5-10 hours	Economy Class	I use my phone, listen to music, read, and occasionally use the built in infotainment system.	Apple iOS	Yes	It's more personal and more responsive than the infotainment system which is often times annoying to use due to responsiveness and UI decisions.		No	Yes	Typically I ask for a pillow or a drink.	Yes		Yes	Yes	I hit a button, and the attendant comes and asks me what I want, and I convey my needs to him or her and wait for the need to be addressed.	It's relatively straight forward.	Attendants sometimes forget your item.	Sometimes	I have SkyMiles	No	No
55	11/10/2018 14:34:22			3+ times		Sometimes										No	No	Sometimes					Both	More than 10 hours	Economy Class	Whatever I want	Apple iOS	Yes	I never said I prefer it. I just said I use it	I never said that either.	Sometimes	Yes	A Hug :)	Yes		Yes	Yes	I sneak into the supply room.	When it's free	I have to pay for it and the prices are infuckin'sane	Sometimes	I have SkyMiles	No	No
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