Ticket distribution benchmark
 Share
The version of the browser you are using is no longer supported. Please upgrade to a supported browser.Dismiss

 
View only
 
 
Still loading...
ABCDE
1
Request typesFrequencyE-commerceOn-demandSubscription
2
Order41.4%36.3%41.7%39.8%
3
Cancel my order4.8%3.2%1.8%10.8%
4
I received the wrong item3.9%2.5%3.9%1.5%
5
Change the order delivery address
3.3%1.7%3.7%0.5%
6
Apply promo code1.5%3.0%0.5%2.0%
7
There's an item missing2.9%0.5%6.2%0.0%
8
The item I received is damaged2.2%1.8%7.3%4.5%
9
Change items in my order2.5%3.3%0.0%2.6%
10
What's my order shipping address?
1.1%0.6%0.0%2.6%
11
Send me a receipt0.5%0.5%0.7%1.1%
12
13
My order arrived late5.5%2.6%7.6%5.5%
14
What's the delivery status4.2%6.5%1.8%1.5%
15
My order wasn't delivered2.3%2.6%4.7%1.5%
16
17
I want to return my order2.3%4.0%0.0%0.5%
18
Missing return label0.5%0.7%0.4%0.0%
19
20
I had an unexpected charge2.8%0.6%2.1%5.3%
21
What's the status of my refund?1.3%2.3%1.0%0.0%
22
23
Product16.0%27.9%2.4%2.5%
24
The product is not working as expected
6.6%12.8%0.8%0.5%
25
I can't use the product at all 4.3%7.6%0.0%0.0%
26
I need info about the product2.6%5.1%1.6%2.0%
27
A feature is not working for me2.5%2.5%0.0%0.0%
28
29
Account6.7%6.6%4.5%4.2%
30
Reactivate my account2.0%2.0%0.0%0.0%
31
I didn't get my gift card1.7%2.0%3.7%1.0%
32
Change email address1.2%1.8%0.0%0.0%
33
Change name in account1.0%0.8%0.0%0.0%
34
Change payment info0.4%0.0%0.0%1.2%
35
Change phone info0.4%0.0%0.7%0.0%
36
37
Info request2.1%2.9%3.2%0.5%
38
What payments do you accept?1.0%1.0%0.0%0.0%
39
Can you ship to my location? 0.8%1.3%3.2%0.5%
40
What's your shipping system?0.3%0.6%0.0%0.0%
41
42
Subscription2.5%0.0%0.4%32.2%
43
Cancel subscription1.3%0.0%0.4%27.9%
44
Reactivate subscription0.7%0.0%0.0%2.6%
45
Pause subscription0.5%0.0%0.0%1.7%
46
47
No category7.8%10.5%14.8%4.0%
48
Thanks / Twitter love2.6%2.8%6.9%1.0%
49
Spam2.6%4.5%0.0%0.0%
50
Partnership0.8%1.0%1.4%3.0%
51
Service feedack0.6%1.2%5.7%0.0%
52
Job application0.5%0.5%0.0%0.0%
53
I'd like to get promotional emails
0.5%0.5%0.0%0.0%
54
Unsubscribe0.2%0.0%0.9%0.0%
55
56
Misc23.5%15.7%33.1%16.7%
Loading...
 
 
 
Sheet1
Chart1
Working file
Top 10 ecommerce
Top 10 ondemand
Top 10 subscription