ESS_FOIA_20180329
 Share
The version of the browser you are using is no longer supported. Please upgrade to a supported browser.Dismiss

View only
 
ABCDEFGHIJKLMNOPQRSTUVWXYZ
1
FISCAL YEAR 2013FISCAL YEAR 2014FISCAL YEAR 2015FISCAL YEAR 2016FISCAL YEAR 2017FISCAL YEAR 2018*
2
CALL VOLUME
3
CALL VOLUME AT SCR
236,589231,536222,719245,388252,568180,008
4
5
SACWIS Intake CategoryIntake TypeCount% Intake Type% Intake Grand TotalCount% Intake Type% Intake Grand TotalCount% Intake Type% Intake Grand TotalCount% Intake Type% Intake Grand TotalCount% Intake Type% Intake Grand TotalCount% Intake Type% Intake Grand Total
6
AssignedCA/N66,92862.4%35.9%67,74763.3%38.0%67,72160.9%36.2%78,57164.4%43.3%75,00365.4%43.4%52,32263.8%47.7%
7
SIDS/Unusual Death2710.3%0.1%2870.3%0.2%3400.3%0.2%2420.2%0.1%2410.2%0.1%1650.2%0.2%
8
Information Only8,4697.9%4.5%8,6568.1%4.8%9,6898.7%5.2%8,1846.7%4.5%8,8797.7%5.1%9,28411.3%8.5%
9
CWS7,9897.5%4.3%8,0087.5%4.5%8,7747.9%4.7%8,6657.1%4.8%6,0165.2%3.5%4,1195.0%3.8%
10
Licensing Complaint00.0%0.0%00.0%0.0%00.0%0.0%20.0%0.0%00.0%0.0%00.0%0.0%
11
Licensing Resource Inquiry
00.0%0.0%10.0%0.0%00.0%0.0%20.0%0.0%00.0%0.0%00.0%0.0%
12
Related Information22,44820.9%12.0%21,44620.0%12.0%23,43421.1%12.5%25,31520.7%14.0%23,54820.5%13.6%15,58519.0%14.2%
13
Licensing Referrals1,0791.0%0.6%9490.9%0.5%1,2581.1%0.7%1,0940.9%0.6%9550.8%0.6%5770.7%0.5%
14
Neglect By Agency00.0%0.0%00.0%0.0%00.0%0.0%70.0%0.0%370.0%0.0%170.0%0.0%
15
Assigned Total107,184100.0%57.5%107,094100.0%60.0%111,216100.0%59.4%122,082100.0%67.3%114,679100.0%66.3%82,069100.0%74.8%
16
17
OtherMCNRT25,76932.6%13.8%25,70336.0%14.4%28,72037.8%15.3%22,18637.5%12.2%27,51147.2%15.9%17,58263.8%16.0%
18
SCR Maintenance5,0526.4%2.7%3,5324.9%2.0%3,5384.7%1.9%3,2745.5%1.8%00.0%0.0%00.0%0.0%
19
I & R41,14552.0%22.1%37,34352.3%20.9%38,19950.3%20.4%30,35251.3%16.7%27,12246.6%15.7%5,90121.4%5.4%
20
Transfer2,8793.6%1.5%2,0792.9%1.2%2,5273.3%1.4%1,4702.5%0.8%9441.6%0.5%3801.4%0.3%
21
Miscellaneous Calls1,3051.6%0.7%6670.9%0.4%5580.7%0.3%7601.3%0.4%1,8293.1%1.1%3,38212.3%3.1%
22
Hang Up / Wrong Number
2,8803.6%1.5%2,0152.8%1.1%2,3113.0%1.2%1,1081.9%0.6%8291.4%0.5%3211.2%0.3%
23
Crank Calls / Harassment
1320.2%0.1%740.1%0.0%1000.1%0.1%630.1%0.0%250.0%0.0%120.0%0.0%
24
Other Total79,162100.0%42.5%71,413100.0%40.0%75,953100.0%40.6%59,213100.0%32.7%58,260100.0%33.7%27,578100.0%25.2%
25
26
Intake Total186,346100.0%178,507100.0%187,169100.0%181,295100.0%172,939100.0%109,647100.0%
27
28
29
*As of: February 28, 2018
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
Loading...