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AteraBarracuda RMM (AVG)Bluetrait.ioConnectWise Automate (LabTech)CW Command (Continuum)ConnectWise RMMDatto RMM (AEM)Kaseya VSALansweeperN-able RMMN-able N-centralNaveriskNinjaOneOptiTunePanorama9PulsewaySyncroMSP
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Last Updated11/20212022/01/16
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Architecture (Server)
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Cloud?YesYesYesHosting available (on AWS)YesYesYesYesPossibleYesHosting availableYesYesYesYesYesYes
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On Premises?NoYesNoYesNoNoNoYesYesNoYesYesNoYesNoYesNo
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On Premises allows database accessN/AYesN/AYesN/AN/AN/AYesYesN/ANo, only APIYesN/AYesN/AYesN/A
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On Premises installation type/reqsN/AN/AWindows, Application InstallerN/AN/AN/AWindows RequirementsWindows RequirementsN/ALinux Appliance (based on CentOS 6.x)Windows Server 2012 R2, IIS, SQL Server 2016, Xeon 4 core, 8GB RAMN/AWindows Server 2016, IIS, SQL Server 2017 Standard, Xeon, 8GB RAMN/AN/A
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Core Features
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Run ScriptsYes (.bat, .ps1, .sh, msi and exe)YesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Scripting Engine / AppYesYesYesYesYesYesYes (deployment module)YesYesYesYesYesYesYesYes
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Script Creation in RMMYes, can run as system or userYesYesYesYesYesYesYesYesYesNoYesYesYesYesYes
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Run External Scripts (PS, VBS, BAT)Yes, Growth plan: Unlimited, Pro/Standard plans: 20MB limitYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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User Application Experience MonitoringNoYesYesYesNoCan monitor app crashes and BSOD but no filters
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Network route visualize/troubleshootNoYes (via Auvik)YesPartially (Connected assets)YesYesBandwith MonitoringNoNo
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API Provided by VendorYes (REST) Yes (JSON)Yes (REST)Yes (REST)Yes (REST)Yes (REST)Yes (helpdesk only)YesYes (SOAP/XML)YesYesYesYes (REST)Yes (REST & Cloud)Yes (REST), https://api-docs.syncromsp.com/
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NOC - Server Direct SupportNoYesNoOptional - thru IT by DesignOptional - 2 levelsNoYesYesYesNoYes (LiveVHD), GMS LiveNoAvailableYesNo
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Client/End User White Label HelpdeskYesYesNoYesOptionalYesYes (MSP Manager)YesYesYesYesN/ANoNo
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Background Control
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ChatYes, in app chat including file transferNoNoYesYesYesYesNoYes, via Remote AccessYesYesYes, via TeamViewer/SplashtopNoBroadcast messagesYesYes
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Local User & Group ManagementNoYesBasicUsers onlyYesNoNoYesNoNoNoNoYesNo
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Command PromptYes YesNoYesYesYesYesYesYesYesYesYes YesNoYesYes
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PowershellYesNoNoYesYesYesYesYesYesYesYesYesYesYesYes
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ProcessesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Screenshot/ViewNoYesNoOn RequestYesYesYes (request/Live Connect thumbnail)YesYes via Take ControlYes via Take ControlNoNoYesNoYesYes
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ServicesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Uninstall Apps (click to uninstall)NoNo, silently w/built in scriptsYesYesNoYes (MSI's only)YesYesYesYesYesYesYesYesYesNo
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Normal System Refresh Rate1 HourVariable, 5 min default30 SecondsVaries1 hourPersistentConfigurable15 minute default 24x7 frequency, Constant heartbeat from endpoints for connectivity15 secondsInstant1 minVariableCustomisableInstant to 6 hours depending on item
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Fastest System Refresh Rate Available60 sec1 min5 Seconds5 sec (FasTalk)1 hour / 5 sec30 sec (legacy)1 min5 minutes 24x7 check frequency, constant heartbeat from endpoints for connectivityRefesh Now ButtonReal Time1 min3 seconds1 secondNot configurable
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Force System RefreshYesYesYesYesYesYesYesYesYesYesNoYesYesVia script: https://pastebin.com/z2ehJVdH
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Event ViewerYesYesYesYesYes, via LogMeIn ProYes, only when onlineYes (via Live Connect)YesTop 10 critical events AND ability to monitor for specific Event IDs on a 5 minute intervalYes via Take ControlYesYesYesYesYes
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File ManagerYes, via in app Chat and Splashtop YesNoYesYes, via LogMeIn ProYesYes (via Live Connect)NoYes, via Remote AccessYesYesYes, Native + via Teamviewer/splashtop/connectwise controlYesYesYes
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Reboot OptionsYesYesYesYesYesYesYes (via Agent Procedure)YesYesYesYesYesYesYesYesYes
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Startup ManagementYesYesNoYesNoServices (via Live Connect)YesYesYesYesYesYesNoNoNo
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Remote Support Program NameControl (ScreenConnect)Take ControlTake ControlBuilt-in and Splashtop (RMM version)
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Other Remore Support IntegrationsCW Control, Splashtop, TeamViewer, AnyDeskConnectWise Control, TeamViewer
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Systems Management & Automation
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System-Wide PoliciesYesYesYesYesYesYesYesYesYesYesYesYesYesYesPartial, see notes
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Company PoliciesYesYesYes (via Tags)YesYesYesYesYesYesYesYesYesYesSortaYes and subfolders
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Endpoint PoliciesYesYesYes (via Tags)YesYesYesYesYesYesYesYesYesYesYesYes by putting asset in own folder
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Auto-Assign Policies by Search/FilterYesYesYesYesNoNo
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Automation - User Accounts
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M/A/C User Accounts - LocalNoYesCreate Local AdminYesNoNoYesYesNoYesNoNoNoYes
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M/A/C User Accounts - DomainNoNoNoYesNoNoNoNoNoYesNoYesNoYes
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Patch Management
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WindowsYes YesYesYesYesYesYesYesYesYesYesYesYesYesYesYes, limitations
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Windows 10 Feature UpdatesYes YesYesYesYesYesYesYesYesYesNo, must be scripted
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3rd Party ApplicationsYes (Chocolatey & Homebrew)NoNo$ Addon, AppCare or NiniteYesYesYes ($ Addon, Ninite)YesYes, 85+ applicationsYesYesYesYesYesVia Ninite pluginYes, uses free, internal, IP rate limited version of Chocolatey, checks every 2hrs
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macOSYesNoNoYesComStore ScriptsNo (on 2017 roadmap)NoYesNoNoYesNoYesNoNo
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WUA monitorNoYesYesYesYesYesYesNo
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Security Features of the Provider and Platform
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Customer Lockbox (Prevent support from accessing the tenancy without authorisation)YesNoNoYes: Support doesn't have access to tenant data
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Monitored by a 24/7 SOCYesYes
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KillswitchYes (Managed by Datto)Yes
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WAFYesPartial, Cloud onlyNoNoYes
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Automated code reviewsYesNo
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Regular 3rd party code audit/reviewsYesYes
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MFAYesYesYesYesYes, SMS + TOTP + YubikeyYes, Required
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Autotask/Datto PSAYesNoNoYes
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Script/Code SigningNoNoNoYes, Script integrity checks with SHA26
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MSP Scripts/Uploads - Scanned for malicious artifactsNoNo
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IP Allow list for managementYesYesYesNoYesPartial, only for sub-accounts
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Log Access/SIEM IntegrationPartial, Full audit log, non exportableNoNoNo
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Adherence to global & regional security principlesYesYes
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Proactive security processesYesYes
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SPF RecordYes (aem.autotask.net)Yes
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DKIMYes (aem.autotask.net)Yes
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DMARCYes (aem.autotask.net)Yes
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DNSSEC
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PSA
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Built Into THEIR BRAND of PSAYes, Single system with PSAYesYes, Single system with PSAYesNoYesYesOptionalOptionalYesNoNoNoYesYes, single system with PSA
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RMM Company Owns Which PSA?Yes, Single system with PSANoneSingle System with PSAConnectWiseNoneAutotaskKaseya BMS (Vorex)MSP Manager (formerly Capzure)MSP Manager (formerly Capzure)NaveriskN/AN/APulseway PSAYes, single system with PSA
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API for custom integrationYesYesYesYesYesYesYesYes
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PSA Integrations
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AcceloYesYesYesYesYes
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Via APIYesNoYesYesYesYesYesYesYesYesNoYesYesVia API (also have Autotask Importer)
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ComputicateYesYesYesYesYesYes
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ConnectWiseVia APIYesNoYesYesYesYes (Add-on $)YesYesYesYesNoNoNoVia API (also have ConnectWise Importer)
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Customizable API integrationVia APIYesYesYesYesYesYesYesYesYes
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HaloPSA/ITSMYesYesYesNo, coming soonYesYesYesYes
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N-Able MSP Manager
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Harmony/CloudBluePSAYesYesYes
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SalesforceVia APIYesNoNoNoNoYes Both integratable through API or email scraping.CustomNoNoNoDesk.comNoVia API
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TigerPawVia APIYesNoYesYesNoYesYes Both integratable through API or email scraping.YesNoNoNoNoNoVia API
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Backup Integrations
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AcronisYesMonitoring policyNoMonitor (Plugin)NoYesLicensed Add-onMonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoVia Community Scripting Library
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AltaroMonitorNoNoNoMonitorMonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNo
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AppAssureMonitorMonitoring policyNoMonitor (Plugin)NoVia PolicyConfig/Monitor (Plugin)MonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNo
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ArcserveMonitorMonitoring policyNoMonitor/Deploy/Config (Plugin)NoVia PolicyMonitorMonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNo
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CrashPlanMonitorNoNoNoMonitorMonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoVia Community Scripting Library
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DattoMonitorBuilt in Service ModuleNoMonitor (Plugin)NoYesMonitor (Plugin)MonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNo
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IntronisMonitorNoNoYesLicensed Add-onMonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNo