| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | ||
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1 | Atera | Barracuda (AVG) Managed Workplace | Bluetrait.io | ConnectWise Automate (LabTech) | Continuum | Datto (AEM) | Kaseya | Lansweeper | N-able RMM (Logic Now) | N-able N-central | Naverisk | NinjaRMM | OptiTune | Panorama9 | Pulseway | Servoyant | SyncroMSP | ||||||||
2 | Architecture (Server) | *Updated as of July 5, 2019* | *Updated as of July 5, 2019* | Updated 6/12/2021 | |||||||||||||||||||||
3 | Cloud? | Yes | Yes | Yes | Hosting available (on AWS) | Yes | Yes | Yes | Possible | Yes | Hosting available | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||
4 | On Premises? | No | Yes | No | Yes | No | No | Yes | Yes | No | Yes | Yes | No | Yes | No | Yes | No | No | |||||||
5 | On Premises allows database access | N/A | Yes | N/A | Yes | N/A | N/A | Yes | Yes | N/A | No | Yes | N/A | Yes | N/A | Yes | N/A | N/A | |||||||
6 | On Premises installation type/reqs | N/A | N/A | Windows, Application Installer | N/A | N/A | Windows Requirements | Windows Requirements | N/A | Linux Appliance (based on CentOS 6.x) | Windows Server 2012 R2, IIS, SQL Server 2016, Xeon 4 core, 8GB RAM | N/A | Windows Server 2016, IIS, SQL Server 2017 Standard, Xeon, 8GB RAM | N/A | N/A | N/A | |||||||||
7 | |||||||||||||||||||||||||
8 | Core Features | ||||||||||||||||||||||||
9 | Run Scripts | Yes (.bat, .ps1, .sh, msi and exe) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||
10 | Scripting Engine / App | Yes | Yes | Yes | Yes | Yes | Yes | Yes (deployment module) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes, Syncro PS cmdlets for various taks | ||||||||
11 | Script Creation in RMM | Yes, can run as system or user | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes, can run as system or user | |||||||
12 | Do Scripts Actually Run? | Yes | Yes | Yes | Yes | Sometimes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||
13 | Run External Scripts (PS, VBS, BAT) | Yes, Growth plan: Unlimited, Pro/Standard plans: 20MB limit | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||
14 | Is Script Output Helpful? | Yes | Yes | Yes | Yes | Sometimes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||
15 | Does Windows Patching Work? | Yes | Yes | Yes | Yes | Sometimes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Partial, see notes | |||||||
16 | User Application Experience Monitoring | No | Yes | Yes | No | Can monitor app crashes and BSOD but no filters | |||||||||||||||||||
17 | Network route visualize/troubleshoot | No | Yes (via Auvik) | Forthcoming | Partially (Connected assets) | Yes | Yes | Bandwith Monitoring | No | No | |||||||||||||||
18 | API Provided by Vendor | Yes (REST) | Yes (JSON) | Yes (REST) | Yes (REST) | Yes (REST) | Yes (REST) | Yes (helpdesk only) | Yes | Yes (SOAP/XML) | Yes | Yes | Yes | Yes (REST) | Yes (REST & Cloud) | Yes | |||||||||
19 | NOC - Server Direct Support | No | Yes | No | Optional - thru IT by Design | Optional - 2 levels | No | Yes | Yes | Yes | No | Yes (LiveVHD), GMS Live | No | Available | Yes | No | |||||||||
20 | Client/End User White Label Helpdesk | Yes | Yes | No | Yes | Optional | Yes | Yes (MSP Manager) | Yes | Yes | Yes | Yes | N/A | No | No | ||||||||||
21 | |||||||||||||||||||||||||
22 | Background Control | ||||||||||||||||||||||||
23 | Chat | Yes, in app chat including file transfer | No | No | Yes | Yes | Yes | Yes | No | Yes, via Remote Access | Yes | Yes | Yes, via TeamViewer/Splashtop | No | Broadcast messages | Yes | No | Yes | |||||||
24 | Local User & Group Management | CMD Only | Yes | Basic & Via Scripting | Users only | Yes | CMD Only | CMD Only | Yes | CMD Only | Scripting Engine | CMD only | CMD, PowerShell Prompt | Yes | Yes | Via CMD/Scripting | |||||||||
25 | Command Prompt | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | |||||||
26 | Powershell | Yes | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes, via Scripting and full-blown CLI | Yes | Yes | Yes | Yes | ||||||||
27 | Processes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||
28 | Screenshot/View | No | Yes | No | On Request | Yes | Yes | Yes (request/Live Connect thumbnail) | Yes | Yes via Take Control | Yes via Take Control | No | No | Yes | No | Yes | Yes | Yes | |||||||
29 | Services | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||
30 | Uninstall Apps (click to uninstall) | No | No, silently w/built in scripts | Yes | Yes | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Via Community Scripting Library | |||||||
31 | Normal System Refresh Rate | 1 Hour | variable, 5 min default | 30 Seconds | Varies | 1 hour | Persistent | Configurable | 15 minute default 24x7 frequency, Constant heartbeat from endpoints for connectivity | 15 seconds | Instant | 1 min | Variable | Customisable | Varies | ||||||||||
32 | Fastest System Refresh Rate Available | 60 sec | 1 min | 5 Seconds | 5 sec (FasTalk) | 1 hour / 5 sec | 30 sec (legacy) | 1 min | 5 minutes 24x7 check frequency, constant heartbeat from endpoints for connectivity | Refesh Now Button | Real Time | 1 min | 3 seconds | 1 second | 1 Min | Instant to 6 hours depending on item | |||||||||
33 | Force System Refresh | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Via script: https://pastebin.com/z2ehJVdH | |||||||||
34 | Event Viewer | Yes | Yes | Yes | Yes | Yes, via LogMeIn Pro | Yes, only when online | Yes (via Live Connect) | Yes | Top 10 critical events AND ability to monitor for specific Event IDs on a 5 minute interval | Yes via Take Control | Yes | Yes | Yes | Yes | Yes | |||||||||
35 | File Manager | Yes, via in app Chat and Splashtop | Yes | No | Yes | Yes, via LogMeIn Pro | Yes | Yes (via Live Connect) | No | Yes, via Remote Access | Yes | Yes | Yes, Native + via Teamviewer/splashtop/connectwise control | Yes | Yes | Yes | |||||||||
36 | Reboot | Yes | Yes | Yes | Yes | Yes | Yes | Yes (via Agent Procedure) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||
37 | Startup management | Yes | Yes | No | Yes | No | Services (via Live Connect) | Yes | Yes | Yes | Yes | Yes | Yes | No | No | No | |||||||||
38 | |||||||||||||||||||||||||
39 | Systems Management & Automation | ||||||||||||||||||||||||
40 | System-Wide Policies | Yes | Yes | Yes | Yes | Yes | Yes | Easy | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Policies apply to devices directly | ||||||||
41 | Company Policies | Yes | Yes | Yes (via Tags) | Yes | Yes | Yes | Easy | Yes | Yes | Yes | Yes | Yes | Yes | Sorta | Yes | Policies apply to devices directly | ||||||||
42 | Endpoint Policies | Yes | Yes | Yes (via Tags) | Yes | Yes | Yes | Easy | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Sorta | Yes | ||||||||
43 | |||||||||||||||||||||||||
44 | PSA | ||||||||||||||||||||||||
45 | Built Into THEIR BRAND of PSA | Yes, Single system with PSA | Yes | Yes, Single system with PSA | Yes | No | Yes | Yes | Optional | Optional | Yes | No | No | No | Yes | No | Yes, Single system with PSA | ||||||||
46 | RMM Company Owns Which PSA? | Single system with PSA | None | Single System with PSA | ConnectWise | None | Autotask | Kaseya BMS (Vorex) | MSP Manager (formerly Capzure) | MSP Manager (formerly Capzure) | Naverisk | N/A | N/A | Pulseway PSA | None | Single System with PSA | |||||||||
47 | API for custom integration | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||||||
48 | |||||||||||||||||||||||||
49 | 3rd Party PSA Integrations | ||||||||||||||||||||||||
50 | Autotask | Via API | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Via API (also have Autotask Importer) | ||||||||
51 | ConnectWise | Via API | Yes | No | Yes | Yes | Yes | Yes (Add-on $) | Yes | Yes | Yes | Yes | No | No | No | Yes | Via API (also have ConnectWise Importer) | ||||||||
52 | Salesforce | Via API | Yes | No | No | No | Yes Both integratable through API or email scraping. | Custom | No | No | No | Desk.com | No | Via API | |||||||||||
53 | TigerPaw | Via API | Yes | No | Yes | Yes | Yes | Yes Both integratable through API or email scraping. | Yes | No | No | No | No | No | Yes | Via API | |||||||||
54 | Customizable API integration | Via API | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||||||
55 | |||||||||||||||||||||||||
56 | Backup Integrations | ||||||||||||||||||||||||
57 | Acronis | Monitor | Monitoring policy | No | Monitor (Plugin) | No | Yes | Licensed Add-on | Monitor | Monitor | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | Via Community Scripting Library | |||||||||
58 | Altaro | Monitor | No | No | No | Monitor | Monitor | Monitor | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | ||||||||||||
59 | AppAssure | Monitor | Monitoring policy | No | Monitor (Plugin) | No | Via Policy | Config/Monitor (Plugin) | Monitor | Monitor | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | ||||||||||
60 | Arcserve | Monitor | Monitoring policy | No | Monitor/Deploy/Config (Plugin) | No | Via Policy | Monitor | Monitor | Monitor | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | ||||||||||
61 | Cloudberry | Monitor | No | No | Summary/Alert (Plugin) with more coming | No | Via Policy | Monitor (EventID) | Monitor | Monitor (EventID) | Yes | Yes, and resell (30% discount) | No | No | Partial, for billing and overdue backup tickets | ||||||||||
62 | CrashPlan | Monitor | No | No | No | Monitor | Monitor | Monitor | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | Via Community Scripting Library | |||||||||||
63 | Datto | Monitor | Built in Service Module | No | Monitor (Plugin) | No | Yes | Monitor (Plugin) | Monitor | Monitor | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | API integration | |||||||||
64 | Intronis | Monitor | No | No | Yes | Licensed Add-on | Monitor | Monitor | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | ||||||||||||
65 | Solarwinds BDR | Integrated | No | No | No | No | Yes Integrated | Yes Integrated | No | Monitor (EventID) | Monitor (EventID) | No | No | ||||||||||||
66 | StorageCraft | Monitor | Monitoring policy | No | Config/Monitor | Yes | Via Policy | Monitor (Plugin) | Monitor | Monitor | Monitor (EventID) | Yes | Monitor (EventID) | No | Yes | ||||||||||
67 | Symantec / Veritas | Monitor | Built in Service Module | No | Monitor (Plugin) | Yes | Via Policy | Monitor (Plugin) | Monitor | Monitor | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | Monitor | |||||||||
68 | Veeam | Monitor | Monitoring policy | No | Monitor/Deploy/Config (Plugin) | No | Via Policy | Config/Monitor (Plugin) | Monitor | Monitor | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | Monitor | Via Community Scripting Library | ||||||||
69 | Other | Service modules for: Axcient, Infrascale, | No | Continuity247, eFolder, VaultLogix, Windows Server Backup, Zenith BDR | AEB | Monitor | Monitor (EventID) | Native Image/File and Folder | No | Yes (Windows Server Backup) | |||||||||||||||
70 | |||||||||||||||||||||||||
71 | Security Features of the RMM Provider and Platform | ||||||||||||||||||||||||
72 | Customer Lockbox (Prevent support from accessing the tenancy without authorisation) | Yes | No | No | Yes: Support doesn't have access to tenant data | ||||||||||||||||||||
73 | Monitored by a 24/7 SOC | Yes | Yes | ||||||||||||||||||||||
74 | Killswitch | Yes (Managed by Datto) | Yes | ||||||||||||||||||||||
75 | WAF | Yes | Partial, Cloud only | No | No | Yes | |||||||||||||||||||
76 | Automated code reviews | Yes | No | ||||||||||||||||||||||
77 | Regular 3rd party code audit/reviews | Yes | Yes | ||||||||||||||||||||||
78 | MFA | Yes | Yes | Yes | Yes, SMS + TOTP + Yubikey | Yes, Required | |||||||||||||||||||
79 | SAML/SSO | Yes | No | No | Yes | ||||||||||||||||||||
80 | Script/Code Signing | No | No | No | Yes, Script integrity checks with SHA26 | ||||||||||||||||||||
81 | MSP Scripts/Uploads - Scanned for malicious artifacts | No | No | ||||||||||||||||||||||
82 | IP Allow list for management | Yes | Yes | No | Yes | Partial, only for sub-accounts | |||||||||||||||||||
83 | Log Access/SIEM Integration | No | No | No | No | ||||||||||||||||||||
84 | Adherence to global & regional security principles | Yes | Yes | ||||||||||||||||||||||
85 | Proactive security processes | Yes | Yes | ||||||||||||||||||||||
86 | |||||||||||||||||||||||||
87 | Security Solution Integrations | ||||||||||||||||||||||||
88 | AVG | Monitor | Yes | No | Limited version monitoring | No | Via UAV | Licensed Add-on | Monitor | Monitor | Monitor | Monitor (EventID) | Monitor (Security Centre) | Monitor | Monitor | No | Yes | ||||||||
89 | Avira | Yes | No | No | Via UAV | Monitor | Monitor (EventID) | Monitor (Security Centre) | Monitor | Monitor | No | ||||||||||||||
90 | BitDefender | Monitor | No | Yes | Yes | No | Yes | Yes (Plugin) | Monitor | Yes (white labeled) | Yes (white labeled) | Yes | Partial, Only Antimalware Module | Monitor | Monitor | No | Yes | Yes | |||||||
91 | Comodo Security | Monitor | No | No | No | No | Via UAV | Monitor | Monitor | No | Monitor (EventID) | Monitor (Security Centre) | Monitor | Monitor | No | ||||||||||
92 | ESET | Monitor | Monitor | No | Yes | No | Yes | Yes (Plugin) | Monitor | Monitor | Monitor | Monitor (EventID) | Monitor (Security Centre) | Monitor | Monitor | Yes | Yes | ||||||||
93 | Emsisoft | No | Yes | Monitor | Monitor (EventID) | Monitor (Security Centre) | Monitor | Monitor | Yes | ||||||||||||||||
94 | Kaspersky | Monitor | Monitor | No | No | No | Yes | Licensed Add-on | Monitor | Monitor | Monitor (community script) | Monitor (EventID) | Monitor (Security Centre) | Monitor | Monitor | Yes | Yes | ||||||||
95 | MalwareBytes | No | No | Licensed Add-on | No (removed early 2018) | Via UAV | Licensed Add-on | Monitor | Monitor | Monitor | Monitor (EventID) | Planned | Monitor | Monitor | No | ||||||||||
96 | Microsoft Defender for Endpoint/Server | ||||||||||||||||||||||||
97 | Sophos | Monitor | Monitor | No | No | No | Yes | Monitor | Monitor | Monitor | Monitor (community script) | Monitor (EventID) | Monitor (Security Centre) | Monitor | Monitor | No | Yes | Via Community Scripting Library | |||||||
98 | Symantec Endpoint | Monitor | Yes | No | Yes | No | Via UAV | Yes (Plugin) | Monitor | Monitor | Monitor | Monitor (EventID) | Monitor (Security Centre) | Monitor | Monitor | No | Yes | ||||||||
99 | TrendMicro | Monitor | Monitor | No | Yes | No | Yes | Yes (Plugin) | Monitor | Monitor | Monitor (community script) | Monitor (EventID) | Monitor (Security Centre) | Monitor | Monitor | No | Yes | ||||||||
100 | Vipre | Monitor | Monitor | No | Yes | No | Via UAV | No | Monitor | Yes | Monitor | Monitor (EventID) | Monitor (Security Centre) | Monitor | Monitor | No | yes |