| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | U | V | W | X | Y | Z | AA | AB | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | AEM (Datto) | Atera | ConnectWise Automate (LabTech) | Cloud Management Suite | Continuum | Kabuto | Kaseya | Lansweeper | Managed Workplace | Naverisk | NinjaRMM | OptiTune Enterprise Edition | Panorama9 | Pulseway | Servoyant | Solarwinds MSPRMM (formerly Logic Now) | Solarwinds N-Central | Syncro | ||||||||||
2 | URL | Autotask | Atera | Labtech | Cloud Management Suite | Continuum | Kabuto | Kaseya | Lansweeper | AVG | Naverisk | NinjaRMM | OptiTune | Panorama9 | Pulseway | Servoyant | Solarwinds | Solarwinds | SyncroMSP | |||||||||
3 | Architecture (Server) | |||||||||||||||||||||||||||
4 | Cloud? | Yes | Yes | Hosting available (on AWS) | Yes | Yes | Yes | Yes | Possible | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Hosting available | Yes | |||||||||
5 | On Premises? | No | No | Yes | No | No | Yes | Yes | Yes | Yes | No | Yes | No | Yes | No | No | Yes | No | ||||||||||
6 | On Premise allows database access | N/A | N/A | Yes | N/A | N/A | Yes | Yes | Yes | Yes | N/A | Yes | N/A | Yes | N/A | N/A | No | N/A | ||||||||||
7 | ||||||||||||||||||||||||||||
8 | Core Features | |||||||||||||||||||||||||||
9 | Run Scripts | Yes | Yes (.bat, .ps1, .sh, msi and exe)
| Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||
10 | Scripting Engine / App | Yes | Yes | Yes | Yes | Yes | Yes (deployment module) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||
11 | Script Creation in RMM | Yes | Yes, including run as system/user functionality | Yes | Yes | Yes | Yes | Yes | No | No | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||
12 | Do Scripts Actually Run? | Yes | Yes | Yes | Yes | Sometimes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Sometimes | Yes | Yes | |||||||||||
13 | Run External Scripts (i.e., PS, VBS, Batch) | Yes | Yes, Growth plan: Unlimited, Pro/Standard plans: 20MB limit | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||
14 | Is Script Output Helpful? | Yes | Yes: Output is the same as the cmd window | Yes | Yes | Sometimes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Sometimes | Sometimes | Yes | Yes | |||||||||||
15 | Does Windows Patching Work? | Yes | Yes | Yes | Sometimes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Sometimes | Sometimes | Yes | Yes | ||||||||||
16 | WIndows Patching Built-in? | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||
17 | User Application Experience Monitoring | Yes | In Beta | |||||||||||||||||||||||||
18 | Network route visualization/troubleshooting | Yes (via Auvik) | Partially (Connected assets) | Bandwith Monitoring | Yes | In Beta | ||||||||||||||||||||||
19 | API Provided by Vendor | Yes (REST) | Yes (REST) | Roadmap (Plugin SDK Available) | Yes (REST) | Yes (REST) | Yes (helpdesk only) | Yes | Yes | Yes | Yes - REST and Cloud API | Yes | Yes (SOAP/XML) | Yes | ||||||||||||||
20 | NOC - Server Direct Support | No | No | Optional - thru IT by Design | Optional - 2 levels | Yes | Yes | No | Yes (LiveVHD) | No | Yes | No | ||||||||||||||||
21 | Client / End User White Label Helpdesk | Yes | Yes | Yes | Optional | Yes | No | Yes | No | No | No | |||||||||||||||||
22 | ||||||||||||||||||||||||||||
23 | Background Control | |||||||||||||||||||||||||||
24 | Chat | Yes | Yes, in app chat including file transfer | Yes | Yes | Yes | No | No | Yes | Yes, via Teamviewer/splashtop | No | Yes | No | Yes, via Remote Access | Yes | |||||||||||||
25 | Command Prompt | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||
26 | Local User & Group Management | By command prompt only | CMD Only | Users only | Yes | Yes | CMD Only | Yes | Yes | CMD only | CMD only | Yes | Yes | CMD Only | CMD Only | CMD Only | ||||||||||||
27 | Powershell | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes, via Policy + CLI | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||
28 | Processes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||
29 | Screenshot/View | Yes | No | On Request | Yes | Yes | Yes (request/Live Connect thumbnail) | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes via MSP Anywhere | Yes via MSP Anywhere | Yes | |||||||||||
30 | Services | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||
31 | Uninstall Apps (click to uninstall) | Only via custom script | Only via custom script | Yes | Yes (via scripting, not one-click) | Yes | Yes | No, silently w/built in scripts | Yes | Yes | Yes | Yes | No | Yes | Yes | |||||||||||||
32 | Normal System Refresh Rate | 1 hour | 1 Hour | Varies | 15 mins | Persistent | Configurable | variable, 5 min default | Instant | Instant | Variable | Customisable | Varies | Instant | 15sec-4hrs by event type, license | Instant | ||||||||||||
33 | Fastest System Refresh Rate Available | 1 hour / 5 sec | 60 sec | 5 sec (FasTalk) | 30 sec (legacy) | 1 min | 1 min | Real Time | 1 min | 3 seconds | 1 second | 1 Min | 5 min | Instant | ||||||||||||||
34 | Force System Refresh | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||
35 | Event Viewer | Yes, only when online | Yes | Yes | Via LogMeIn Pro | Yes (via Live Connect) | Yes | Yes | Yes | Yes | No | Yes | Limited - Critical events only | Yes (via MSP Connect) | ||||||||||||||
36 | File Manager | Yes | Via in app Chat and Splashtop | Yes | Via LogMeIn Pro | Yes (via Live Connect) | No | Yes | Yes | Yes, via Teamviewer/splashtop | Yes | Yes | via Remote Access | Yes | Yes | |||||||||||||
37 | Reboot | Yes | Yes | Yes | Yes | Yes | Yes | Yes (via Agent Procedure) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||
38 | Startup management | No | Yes | Yes | Services (via Live Connect) | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | |||||||||||||||
39 | ||||||||||||||||||||||||||||
40 | Systems Management & Automation | |||||||||||||||||||||||||||
41 | System-Wide Policies | Easy | Easy | Easy | Yes | Yes | Easy | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Easy | Yes | |||||||||||
42 | Company Policies | Easy | Easy | Easy | Yes | Yes | Easy | Yes | Yes | Yes | Yes | Yes | Sorta | Yes | Yes | Easy | Yes | |||||||||||
43 | Endpoint Policies | Easy | Easy | Yes | Yes | Yes | Easy | Yes | Yes | Yes | Yes | Yes | Yes | Sorta | Yes | Easy | Yes | |||||||||||
44 | ||||||||||||||||||||||||||||
45 | PSA | |||||||||||||||||||||||||||
46 | Built Into THEIR BRAND of PSA | Yes | Single system with PSA | Yes | planned | No | Yes | Yes | Yes | Yes | No | No | Yes | No | Optional | Yes | Single System with PSA | |||||||||||
47 | RMM Company Owns Which PSA? | Autotask | Single system with PSA | ConnectWise | None | RepairShopr | Kaseya BMS (Vorex) | None | Naverisk | None | Pulseway PSA | None | Max ServiceDesk, www.mspmanager.com | MSP Manager (formerly Capzure) | Single System with PSA | |||||||||||||
48 | API for custom integration | Yes | Yes | Yes | Yes | Yes | Single System with PSA | |||||||||||||||||||||
49 | ||||||||||||||||||||||||||||
50 | 3rd Party PSA Integration | |||||||||||||||||||||||||||
51 | Autotask | Yes | Via API | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Via API (also have Autotask Importer) | ||||||||||||
52 | ConnectWise | Yes | Via API | Yes | Yes | Yes (Add-on $) | Yes | Yes | Yes | No | No | Yes | Yes | Yes | Via API (also have ConnectWise Importer) | |||||||||||||
53 | Salesforce | Via API | No | No | Yes | No | No | No | No | No | Via API | |||||||||||||||||
54 | TigerPaw | Via API | Yes | Yes | Yes | Yes | No | No | No | No | Yes | No | Yes | Via API | ||||||||||||||
55 | Customizable API integration to any PSA | Via API | Yes | Yes | Yes | Yes | Yes | |||||||||||||||||||||
56 | Other/RepairShopr | |||||||||||||||||||||||||||
57 | Backup Integration | |||||||||||||||||||||||||||
58 | Acronis | Yes | Monitor | Monitor (Plugin) | none | No | Licensed Add-on | Monitoring policy | Monitor (EventID) | Monitor (EventID) | No | Monitor | ||||||||||||||||
59 | Altaro | Monitor | No | Monitor | No | Monitor (EventID) | Monitor (EventID) | No | Monitor | Monitor | ||||||||||||||||||
60 | AppAssure | Monitor | Monitor (Plugin) | No | Config/Monitor (Plugin) | Monitoring policy | Monitor (EventID) | Monitor (EventID) | No | Monitor | Monitor | |||||||||||||||||
61 | Arcserve | Monitor | Monitor/Deploy/Config (Plugin) | No | Monitor | Monitoring policy | Monitor (EventID) | No | Monitor | Integrated | ||||||||||||||||||
62 | Cloudberry | Yes | Monitor | Summary/Alert (Plugin) with more coming | No | No | Monitor (EventID) | Yes | Yes, and resell (30% discount) | No | Monitor (EventID) | Yes | ||||||||||||||||
63 | CrashPlan | Monitor | No | Monitor | No | Monitor (EventID) | No | Monitor | Monitor | |||||||||||||||||||
64 | Datto | Yes | Monitor | Monitor (Plugin) | No | Monitor (Plugin) | Built in Service Module | Monitor (EventID) | Monitor (EventID) | No | API integration | Monitor | Monitor | |||||||||||||||
65 | Intronis | Monitor | Yes | Licensed Add-on | No | Monitor (EventID) | No | Monitor | $0.00 | |||||||||||||||||||
66 | Solarwinds BDR (Formerly Max Online Backup) | Integrated | No | No | No | No | No | Yes | Yes | |||||||||||||||||||
67 | StorageCraft | Monitor | Config/Monitor | Yes | Monitor (Plugin) | Monitoring policy | Monitor (EventID) | Yes | Yes | Monitor | Monitor | |||||||||||||||||
68 | Symantec / Veritas | Monitor | Monitor (Plugin) | Yes | Monitor (Plugin) | Built in Service Module | Monitor (EventID) | Monitor (EventID) | No | Monitor | Monitor | Monitor | ||||||||||||||||
69 | Veeam | Yes | Monitor | Monitor/Deploy/Config (Plugin) | No | Config/Monitor (Plugin) | Monitoring policy | Monitor (EventID) | Monitor (EventID) | No | Monitor | Monitor | Monitor | Yes | ||||||||||||||
70 | Other | AEB | Continuity247, eFolder, VaultLogix, Windows Server Backup, Zenith BDR | Monitor | Service modules for: Axcient, Infrascale, | Monitor (EventID) | Yes (Windows Server Backup) | |||||||||||||||||||||
71 | ||||||||||||||||||||||||||||
72 | Antivirus/malware Integration | |||||||||||||||||||||||||||
73 | AVG | Monitor | Limited version monitoring | none | No | Licensed Add-on | Monitor | Yes | Monitor (EventID) | Monitor | No | Yes | Monitor | |||||||||||||||
74 | Avira | Yes | No | Monitor | Monitor (EventID) | No | ||||||||||||||||||||||
75 | BitDefender | Monitor | Monitor | Yes | No | Yes (Plugin) | Monitor | No | Yes | Planned, Q2 2018 | Monitor | No | Yes | Yes (OEM Version) | Yes (white labeled) | Yes | ||||||||||||
76 | Comodo Security | Monitor | No | No | Monitor | Monitor | No | Monitor (EventID) | Monitor | No | No | |||||||||||||||||
77 | ESET | Monitor | Monitor | Yes | No | Yes (Plugin) | Monitor | Monitor | Monitor (EventID) | Monitor | Yes | Yes | Monitor | Monitor | ||||||||||||||
78 | Emsisoft | Yes | Monitor | Monitor (EventID) | Yes | |||||||||||||||||||||||
79 | Kaspersky | Yes | Monitor | No | No | Licensed Add-on | Monitor | Monitor | Monitor (EventID) | Monitor | Yes | Yes | Monitor | Monitor (community script) | ||||||||||||||
80 | MalwareBytes | Scripts | Licensed Add-on | No (removed early 2018) | Licensed Add-on | Monitor | No | Monitor (EventID) | Planned | No | Monitor | No | ||||||||||||||||
81 | Sophos | Monitor | Monitor | No | No | Monitor | Monitor | Monitor | Monitor (EventID) | Monitor | No | Yes | Monitor | Monitor (community script) | ||||||||||||||
82 | Symantec Endpoint | Monitor | Monitor | Yes | No | Yes (Plugin) | Monitor | Yes | Monitor (EventID) | Monitor | No | Yes | Monitor | Monitor | ||||||||||||||
83 | Trend Worry-Free | Monitor | Monitor | Yes | No | Yes (Plugin) | Monitor | Monitor | Monitor (EventID) | Monitor | No | Yes | Monitor | Monitor (community script) | ||||||||||||||
84 | Vipre | Monitor | Monitor | Yes | No | No | Monitor | Monitor | Monitor (EventID) | Yes | Monitor | No | yes | Yes | Monitor | |||||||||||||
85 | Webroot | Yes | Yes | Yes | Yes, Included | Yes (Plugin) | Monitor | No | Monitor (EventID) | Yes | Monitor | No | yes | Monitor + Deploy (via script) | Monitor (community script) | |||||||||||||
86 | Other | Emsisoft w/ Monitoring | Monitor | Any antivirus can be added manually | Yes by event ID's. Set alerts and even attach scripts to run on alerts. | AV is monitored via WSC on workstations. Can push scans through script. Managed separately | Monitors ANY Antivirus using Windows Security Center as long as it shows up on the Windows Action Center. | Microsoft Windows Defender, built into Windows 8, 10, or Server 2016 | Monitor | Monitor (community script) | ||||||||||||||||||
87 | ||||||||||||||||||||||||||||
88 | Automation - User Accounts | |||||||||||||||||||||||||||
89 | M/A/C User Accounts - Local | Via Script | Via Script | Yes | Via Script | Yes | Via Script or built-in action | Yes | No | No | Yes | Yes | No | Yes | ||||||||||||||
90 | M/A/C User Accounts - Domain | Via Script | Via Script | Yes | Via Script | Via script | Via Script | Via script | No | No | Yes | Via Script | No | Yes | ||||||||||||||
91 | ||||||||||||||||||||||||||||
92 | Patch Management | |||||||||||||||||||||||||||
93 | Windows | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||
94 | Windows 10 Feature Updates | Yes | Yes | Yes | Yes | yes | Yes | Yes | ||||||||||||||||||||
95 | Microsoft | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||
96 | 3rd Party | ComStore/Chocolatey | Yes | A ($ Addon, AppCare or Ninite) | Yes | Yes | Yes | Yes ($ Addon, Ninite) | Yes | Via script | yes | Yes | Yes | Yes | Via Ninite plugin | Yes | Yes (Addon) | Yes | ||||||||||
97 | macOS | Single "install updates" script | Yes | no | Yes | No (on 2017 roadmap) | No | via script | No | No | No | Yes | No | Yes | Limited, via Mac Scripts | |||||||||||||
98 | WUA monitor | Yes | yes | Yes | ||||||||||||||||||||||||
99 | ||||||||||||||||||||||||||||
100 | Plugins & Addons |
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