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AteraBarracuda RMM (AVG)Bluetrait.ioConnectWise Automate (LabTech)ConnectWise RMMDatto RMMKaseya VSALevelN-able N-sight RMMN-able N-centralNaveriskNinjaOneOptiTunePanorama9PulsewaySyncroMSP
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Last Updated2022/07/112022/01/242022/01/242022/07/112023/01/102023/03/222022/06/222022/04/112023/01/06
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Company
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Parent CompanyAteraThoma Bravo => KKRDalegroup Pty LtdThoma BravoThoma BravoKaseyaInsight Venture PartnersIndependentN-able (NYSE:NABL)N-able (NYSE:NABL)IndependentIndependentBravura Software LLCIndependentMMSoft Design LtdIndependent
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Size ~Employees1000+12~2,700~2,700101800+1800+50+~1000
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Development HQTel-Aviv, IsraelAustraliaTampa FLTampa FLUK, South AfricaBelarusUSAUK/Canada/USAUK/Canada/USANew ZealandAustin TXBellevue, WA, USADenmarkIrelandUSA
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Support OfficesNY, NetherlandsCanada + USAustraliaTampa FL, Mumbai
Tampa FL, Pittsburgh PA, Mumbai
EU/USA/APACMiami, New ZealandUSAUSA, Ottawa, Dundee, Manila, Lisbon (Follow the sun support)Ottawa, Dundee, Manila, Lisbon (Follow the sun support)New Zealand, USA & UK (24/7 Support)Florida, BerlinBellevue, WA, USASan FranciscoUS, IrelandUSA
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Architecture (Server)
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Cloud?YesYesYesYes, AWS Hosting availableYesYesYesYesYes Hosted onlyYes, Hosting availableYesYesYesYesYesYes
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On Premises?NoYesNoYesNoNoYesNoNoYesYesNoYesNoYesNo
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On Premises allows database accessN/AYesN/AYesN/AN/AYesN/AN/ANo, only APIYesN/AYesN/AYesN/A
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On Premises installation type/reqsN/AN/AWindows, Application InstallerN/AN/AWindows RequirementsN/AN/ALinux Appliance (based on CentOS 6.x)Windows Server 2012 R2, IIS, SQL Server 2016, Xeon 4 core, 8GB RAMN/AWindows Server 2016, IIS, SQL Server 2017 Standard, Xeon, 8GB RAMN/AN/A
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Core Features
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Run ScriptsYes (.bat, .ps1, .sh, msi and exe)YesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Scripting Engine / AppYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Script Creation in RMMYes, can run as system or userYesYesYesYesYesYesYesYesYesNoYesYesYesYesYes
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Run External Scripts (PS, VBS, BAT)Yes, Growth plan: Unlimited, Pro/Standard plans: 20MB limitYesYesPartiallyYesYesYesYesYesYesYesYesYesYesYesYes
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User Application Experience MonitoringNoNoNoYesYesYesYesNoCan monitor app crashes and BSOD but no filters
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Network route visualize/troubleshootNoNoNoYesNoYesYesBandwith MonitoringNoNo
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API Provided by VendorYes (REST) Yes (JSON)Yes (REST)Yes (REST)Yes (REST)Yes (REST)NoYesYes (SOAP/XML)YesYesYesYes (REST)Yes (REST & Cloud)Yes (REST), https://api-docs.syncromsp.com/
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NOC - Server Direct SupportNoYesNoNoYesNoNoYesYesNoYes (LiveVHD), GMS LiveNoAvailableYesNo
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Client/End User White Label HelpdeskYesYesNoYesYesYesNoYes (MSP Manager)YesYesYesYesN/ANoNo
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Background Control
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ChatYes, in app chat including file transferNoNoYesYesYesYesNoYes, via Remote AccessYesYesYes, via TeamViewer/SplashtopNoBroadcast messagesYesYes
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Local User & Group ManagementNoYesBasicYesYesNoNoNoNoNoNoNoYesNo
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Command PromptYes YesNoYesYesYesYesYesYesYesYesYes YesNoYesYes
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PowershellYesNoNoYesYesYesYesYesYesYesYesYesYesYesYes
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ProcessesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Screenshot/ViewNoYesNoYesYesYesYes (request/Live Connect thumbnail)YesYes via Take ControlYes via Take ControlNoNoYesNoYesYes
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ServicesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Uninstall Apps (click to uninstall)NoNo, silently w/built in scriptsYesYesNoYes (MSI's only)YesNoNoYesYesYesYesYesYesNo
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Normal System Refresh Rate1 HourVariable, 5 min default30 Seconds5 minutes5 seconds1 minutePersistentReal Time15 minute default 24x7 frequency, Constant heartbeat from endpoints for connectivity15 secondsInstant1 minVariableCustomisableInstant to 6 hours depending on item
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Fastest System Refresh Rate Available60 sec1 min5 Seconds5 sec (FasTalk)5 seconds1 minute / 5 sec30 sec (legacy)Real Time5 minutes 24x7 check frequency, constant heartbeat from endpoints for connectivityRefesh Now ButtonReal Time1 min3 seconds1 secondNot configurable
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Force System RefreshYesYesYesYesNoYesYesReal TimeYesYesYesNoYesYesYes
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Event ViewerYesYesYesYesYes, via CW ControlYes, only when onlineYes (via Live Connect)NoYes, Top 10 critical events AND ability to monitor for specific Event IDs on a 5 minute intervalYes via Take ControlYesYesYesYesYes
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File ManagerYes, via in app Chat and Splashtop YesNoYesYes, via CW ControlYesYes (via Live Connect)YesYes, via Remote AccessYesYesYes, Native + via Teamviewer/splashtop/connectwise controlYesYesYes
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Reboot OptionsYesYesYesYesYesYesYes (via Agent Procedure)YesYesYesYesYesYesYesYesYes
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Startup ManagementYesYesNoYesYesNoServices (via Live Connect)NoYesYesYesYesYesNoNoNo
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Remote Support Program NameControl (ScreenConnect)LevelTake ControlTake ControlOptiTune Remote ConnectRemote Access
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Other Remote Support IntegrationsCW Control, Splashtop, TeamViewer, AnyDeskCW Control, SplashtopN/ATeam ViewerTeamviewer, Splashtop, CW ControlConnectWise Control, TeamViewer, Splashtop
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Systems Management & Automation
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System-Wide PoliciesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Company PoliciesYesYesYes (via Tags)YesYesYesYesYesYesYesYesYesYesPartialYes and subfolders
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Endpoint PoliciesYesYesYes (via Tags)YesYesYesYesYesYesYesYesYesYesYesYes
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Auto-Assign Policies by Search/FilterYes (via Tags)YesNoYesYesNoYesNoYesNo
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Automation - User Accounts
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M/A/C User Accounts - LocalNoYesCreate Local AdminYesYesNoYesNoNoYesNoNoYesYes
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M/A/C User Accounts - DomainNoNoNoYesYesNoNoNoNoYesNoYesYesYes
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Patch Management
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WindowsYes YesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Windows 10 Feature UpdatesYes YesYesYesYesYesYesYesYesYesYesNo, must be scripted
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3rd Party ApplicationsYes (Chocolatey & Homebrew)NoNoYesYesYesYes ($ Addon, Ninite)NoYes, 85+ applicationsYesYesYesYesYesVia Ninite pluginYes, powered by Chocolatey
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macOSYesNoNoNoYesComStore ScriptsNo (on 2017 roadmap)YesYesNoNoYesNoYesNoNo
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Linux
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WUA monitorNoNoYesYesNoYesYesYesYesNo
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Security Features of the Provider and Platform
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Customer Lockbox (Prevent support from accessing the tenancy without authorisation)NoNoYesYesNoNoYes: Support doesn't have access to tenant dataYes
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Vulnerability Disclosure ProgramYes, PublicYesYesYes
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VDP SLA90 daysYes90 days
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Bug BountyYes, monetaryYesYesYes
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Monitored by a 24/7 SOCNoYes (CW SOC)YesNoNoYesYes
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KillswitchNoNoYes (Managed by Datto)NoNoYesYes
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WAFNoNoYesPartial, Cloud onlyYesNoNoYesYes
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Automated code reviewsYesYesYesYesNoNoYesYes
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Regular 3rd party code audit/reviewsYesYesYesYesYesYesYes
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MFAYesYesYesYesYesYesYesYesYes, SMS + TOTP + YubikeyYesYes, Required
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SAML/SSOYesYesYesNoNoYesYes
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Script/Code SigningNoNoNoYesYesNoYes, Script integrity checks with SHA26Yes
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MSP Scripts/Uploads - Scanned for malicious artifactsNoNoNoNoNoYesYesYes
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IP Allow list for managementYesYesYesNoYesYesYesNoYesYesPartial, only for sub-accounts
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Log Access/SIEM IntegrationNoNoPartial, Full audit log, non exportableNoNoNoNoYes
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Adherence to global & regional security principlesYes (SOC 2)Yes (SOC 2)YesYesYesYes
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Proactive security processesYesYesYesYesYesYes
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SPF RecordNoNoYes (aem.autotask.net)YesYes
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DKIMNoNoYes (aem.autotask.net)YesYes
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DMARCNoNoYes (aem.autotask.net)NoYes
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DNSSECNoNoNoNoNoNoNoNoNoNoNoNoNoNoNoNo
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PSA
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Built Into THEIR BRAND of PSAYes, Single system with PSAYesYes, Single system with PSAYesYesYesYesNoOptionalOptionalYesNoNoNoYesYes, single system with PSA
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RMM Company Owns Which PSA?Yes, Single system with PSANoneSingle System with PSAConnectWise ManageConnectWise ManageAutotaskKaseya BMS (Vorex)N/AMSP ManagerMSP ManagerNaveriskN/AN/AN/APulseway PSAYes, single system with PSA
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API for custom integrationYesYesYesYesNoYesYesYesYesYesYes
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PSA Integrations
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AcceloYesYesYesYesNoNo
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ComputicateYesYesYesYesNoYesNo
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ConnectWise ManageVia APIYesNoYesYesYesYes (Add-on $)YesYesYesYesYesNoNoNo (has ConnectWise Importer)
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Datto AutotaskVia APIYesNoYesYesYesYesYesYesYesYesYesYesYesNo
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HaloPSA/ITSMYesYesNo, coming soonYesYesYesYesYes from Halo side
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Harmony/CloudBluePSAYesYesYesNoNo
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N-Able MSP ManagerYesYesNoNo
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SalesforceVia APIYesNoNoNoNoNoYes Both integratable through API or email scraping.yes CustomNoNoNoDesk.comNoNo
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TigerPawVia APIYesNoYesYesNoYesYes Both integratable through API or email scraping.YesNoNoNoNoNoNo