RMM Comparison
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Datto (AEM)AteraConnectWise Automate (LabTech)Cloud Management SuiteContinuumKabutoKaseyaLansweeperBaracuda (AVG) Managed WorkplaceNaveriskNinjaRMMOptiTunePanorama9PulsewayServoyantSolarwinds MSP RMM (Formerly Logic Now)Solarwinds N-CentralSyncroMSPBluetrait.io
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Architecture (Server) *Updated as of July 5, 2019* *Updated as of July 5, 2019*
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Cloud?YesYesHosting available (on AWS)YesYesYesYesPossibleYesYesYesYesYesYesYesYesHosting availableYesYes
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On Premises?NoNoYesNoNoYesYesYesYesNoYesNoYesNoNoYesNoNo
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On Premise allows database accessN/AN/AYesN/AN/AYesYesYesYesN/AYesN/AYesN/AN/ANoN/AN/A
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On Premise installation type/reqsN/AN/AWindows, Application InstallerN/AN/AWindows RequirementsWindows RequirementsWindows Server 2012 R2, IIS, SQL Server 2016, Xeon 4 core, 8GB RAMN/AWindows Server 2016, IIS, SQL Server 2017 Standard, Xeon, 8GB RAMN/AN/AN/ALinux Appliance (based on CentOS 6.x)N/AN/A
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Core Features
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Run ScriptsYesYes (.bat, .ps1, .sh, msi and exe)YesYesYesYesYesYesYesYesYesYesYesYesYesYesYes - very decent engine with callbacks to the RMM platformYes
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Scripting Engine / AppYesYesYesYesYesYes (deployment module)YesYesYesYesYesYesYesYesYesYes, Syncro PS cmdlets for various taksYes
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Script Creation in RMMYesYes, can run as system or userYesYesYesYesYesNoYesYesYesYesYesYesYesYes, can run as system or userYes
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Do Scripts Actually Run?YesYesYesYesSometimesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Run External Scripts (PS, VBS, BAT)YesYes, Growth plan: Unlimited, Pro/Standard plans: 20MB limitYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Is Script Output Helpful?YesYesYesYesSometimesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Does Windows Patching Work?YesYesYesSometimesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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WIndows Patching Built-in?YesYesYesYesYesYesYesNoYesYesYesYesYesYesYesYesYesYesYes
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User Application Experience MonitoringNoYesYesCan monitor app crashesNo
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Network route visualize/troubleshootForthcomingYes (via Auvik)Partially (Connected assets)Bandwith MonitoringNoYesYesNoNo
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API Provided by VendorYes (REST)Yes (REST)Yes (REST)Yes (REST)Yes (REST)Yes (helpdesk only) YesYesYesYes (REST)Yes (REST & Cloud)YesYes (SOAP/XML)YesYes (JSON)
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NOC - Server Direct SupportNoNoOptional - thru IT by DesignOptional - 2 levelsYesYesNoYes (LiveVHD), GMS LiveNoAvailableYesYesYesNoNo
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Client/End User White Label HelpdeskYesYesYesOptionalYesYesYesYesN/ANoYes (MSP Manager)YesNoNo
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Background Control
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ChatYesYes, in app chat including file transferYesYesYesNoNoYesYes, via TeamViewer/SplashtopNoBroadcast messagesYesNoYes, via Remote AccessYesYesNo
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Command PromptYesYes YesYesYesYesYesYesYes YesNoYesYesYesYesYesNo
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Local User & Group ManagementCMD OnlyCMD OnlyUsers onlyYesYesCMD OnlyYesYesCMD onlyCMD, PowerShell PromptYesYesCMD OnlyScripting EngineVia CMD/ScriptingBasic & Via Scripting
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PowershellYesYesYesYesYesYesNoYesYes, via Scripting and full-blown CLIYesYesYesYesYesYesNo
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ProcessesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Screenshot/ViewYesNoOn RequestYesYesYes (request/Live Connect thumbnail)YesYesNoNoYesNoYesYesYes via Take ControlYes via Take ControlYesNo
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ServicesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Uninstall Apps (click to uninstall)NoNoYesNoYesYesNo, silently w/built in scriptsYesYesYesYesYesNoYesYesVia Community Scripting LibraryYes
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Normal System Refresh Rate1 hour1 HourVaries15 minsPersistentConfigurablevariable, 5 min defaultInstant1 minVariableCustomisableVaries15 minute default 24x7 frequency, Constant heartbeat from endpoints for connectivity15 secondsInstant30 Seconds
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Fastest System Refresh Rate Available1 hour / 5 sec60 sec5 sec (FasTalk)30 sec (legacy)1 min1 minReal Time1 min3 seconds1 second1 Min5 minutes 24x7 check frequency, constant heartbeat from endpoints for connectivityRefesh Now ButtonInstant5 Seconds
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Force System RefreshYesYesYesYesYesYesYesYesYesNoYesYesYesYesYesYesYes
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Event ViewerYes, only when onlineYesYesYes, via LogMeIn ProYes (via Live Connect)YesYesYesYesNoYesTop 10 critical events AND ability to monitor for specific Event IDs on a 5 minute intervalYes via Take ControlYesNo
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File ManagerYesYes, via in app Chat and Splashtop YesYes, via LogMeIn ProYes (via Live Connect)NoYesYesYes, Native + via Teamviewer/splashtopYesYesYes, via Remote AccessYesYesNo
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RebootYesYesYesYesYesYesYes (via Agent Procedure)YesYesYesYesYesYesYesYesYesYesYes
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Startup managementNoYesYesServices (via Live Connect)YesYesYesYesYesNoNoYesYesNo
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Systems Management & Automation
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System-Wide PoliciesYesYesYesYesYesEasyYesYesYesYesYesYesYesYesYesYesYes
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Company PoliciesYesYesYesYesYesEasyYesYesYesYesYesSortaYesYesYesYesYes (via Tags)
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Endpoint PoliciesYesYesYesYesYesEasyYesYesYesYesYesYesSortaYesYesYesYes (via Tags)
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PSA
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Built Into THEIR BRAND of PSAYesSingle system with PSAYesplannedNoYesYesYesYesNoNoNoYesNoOptionalOptionalSingle System with PSASingle System with PSA
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RMM Company Owns Which PSA?AutotaskSingle system with PSAConnectWiseNoneRepairShoprKaseya BMS (Vorex)NoneNaveriskN/AN/APulseway PSANoneMSP Manager (formerly Capzure)MSP Manager (formerly Capzure)Single System with PSASingle System with PSA
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API for custom integrationYesYesYesYesYesYesYesYesYes
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3rd Party PSA Integration
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AutotaskYesVia APIYesYesYesYesYesYesNoYesYesYesYesYesVia API (also have Autotask Importer)No
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ConnectWiseYesVia APIYesYesYes (Add-on $)YesYesYesNoNoNoYesYesYesVia API (also have ConnectWise Importer)No
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SalesforceVia APINoNoYesNoNoNoDesk.comNoYes Both integratable through API or email scraping.CustomVia APINo
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TigerPawVia APIYesYesYesYesNoNoNoNoNoYesYes Both integratable through API or email scraping.YesVia APINo
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Customizable API integrationVia APIYesYesYesYesYesYesYesYes
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Other/RepairShopr
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Backup Integration
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AcronisYesMonitorMonitor (Plugin)NoNoLicensed Add-onMonitoring policyMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitorVia Community Scripting LibraryNo
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AltaroMonitorNoNoMonitorNoMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitorNo
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AppAssureVia PolicyMonitorMonitor (Plugin)NoNoConfig/Monitor (Plugin)Monitoring policyMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitorNo
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ArcserveVia PolicyMonitorMonitor/Deploy/Config (Plugin)NoNoMonitorMonitoring policyMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitorNo
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CloudberryVia PolicyMonitorSummary/Alert (Plugin) with more comingNoNoNoMonitor (EventID)YesYes, and resell (30% discount)NoNoMonitor (EventID)MonitorYes, for billing and overdue backup ticketsNo
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CrashPlanMonitorNoNoMonitorNoMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitorVia Community Scripting LibraryNo
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DattoYesMonitorMonitor (Plugin)NoNoMonitor (Plugin)Built in Service ModuleMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoAPI integrationMonitorMonitorNo
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IntronisMonitorNoYesLicensed Add-onNoMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitorNo
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Solarwinds BDRIntegratedNoNoNoNoNoMonitor (EventID)Monitor (EventID)NoNoYes IntegratedYes IntegratedNo
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StorageCraftVia PolicyMonitorConfig/MonitorNoYesMonitor (Plugin)Monitoring policyMonitor (EventID)YesMonitor (EventID)NoYesMonitorMonitorNo
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Symantec / VeritasVia PolicyMonitorMonitor (Plugin)NoYesMonitor (Plugin)Built in Service ModuleMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitorMonitorNo
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VeeamVia PolicyMonitorMonitor/Deploy/Config (Plugin)NoNoConfig/Monitor (Plugin)Monitoring policyMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitorMonitorVia Community Scripting LibraryNo
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OtherAEBContinuity247, eFolder, VaultLogix, Windows Server Backup, Zenith BDRMonitorService modules for: Axcient, Infrascale, Monitor (EventID)Monitor (EventID)NoYes (Windows Server Backup)No
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Antivirus/malware Integration
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AVGVia UAVMonitorLimited version monitoringNoNoLicensed Add-onMonitorYesMonitor (EventID)NoMonitorMonitorNoYesMonitorMonitorNo
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AviraVia UAVYesNoNoMonitorMonitor (EventID)NoMonitorMonitorNoNo
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BitDefenderYesMonitorYesNoNoYes (Plugin)MonitorNoYesBasic, Only Antimalware ModuleMonitorMonitorNoYesYes (white labeled)Yes (white labeled)YesYes
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Comodo SecurityVia UAVMonitorNoNoNoMonitorMonitorNoMonitor (EventID)NoMonitorMonitorNoNoNo
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ESETYesMonitorYesNoNoYes (Plugin)MonitorMonitorMonitor (EventID)NoMonitorMonitorYesYesMonitorMonitorNo
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EmsisoftYesNoYesMonitorMonitor (EventID)NoMonitorMonitorYesNo
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KasperskyYesMonitorNoNoNoLicensed Add-onMonitorMonitorMonitor (EventID)NoMonitorMonitorYesYesMonitorMonitor (community script)No
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MalwareBytesVia UAVLicensed Add-onNoNo (removed early 2018)Licensed Add-onMonitorNoMonitor (EventID)PlannedMonitorMonitorNoMonitorMonitorNo
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SophosYesMonitorNoNoNoMonitorMonitorMonitorMonitor (EventID)NoMonitorMonitorNoYesMonitorMonitor (community script)Via Community Scripting LibraryNo
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Symantec EndpointVia UAVMonitorYesNoNoYes (Plugin)MonitorYesMonitor (EventID)NoMonitorMonitorNoYesMonitorMonitorNo
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Trend Worry-FreeYesMonitorYesNoNoYes (Plugin)MonitorMonitorMonitor (EventID)NoMonitorMonitorNoYesMonitorMonitor (community script)No
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VipreVia UAVMonitorYesNoNoNoMonitorMonitorMonitor (EventID)YesMonitorMonitorNoyesYesMonitorNo
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SentinelOneVia UAVNoYesMonitor & Deploy via scriptVia Community Scripting LibraryNo
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WebrootYesYesYesNoYes, IncludedYes (Plugin)MonitorNoMonitor (EventID)YesMonitorMonitorNoyesMonitor + Deploy (via script)Monitor (community script)YesYes
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OtherMcAfee Endpoint/VirusScan Enterprise, Panda EndpointEmsisoft w/ MonitoringMonitorAny antivirus can be added manuallyYes by event ID's. Set alerts and even attach scripts to run on alerts.AV is monitored via WSC on workstations. Can push scans through script. Managed separatelyMonitors any Antivirus that shows up in Windows Security CenterMicrosoft Windows Defender, built into Windows 8, 10 or Server 2016Monitors any Antivirus that shows up in Windows Security CenterNo
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Automation - User Accounts
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M/A/C User Accounts - LocalVia ScriptVia ScriptYesVia ScriptYesVia Script or built-in actionYesVia ScriptVia scriptVia ScriptYesYesNoYesCreate Local Admin
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M/A/C User Accounts - DomainVia ScriptVia ScriptYesVia ScriptVia scriptVia ScriptVia scriptVia ScriptVia scriptVia ScriptYesVia ScriptNoYesNo
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Patch Management
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WindowsYesYes YesYesYesYesYesYesYesyesYesYesYesYesYesYesYesYesYes
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Windows 10 Feature UpdatesYesYes YesYesyesYesYesYesYesNo, can be scriptedYes
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MicrosoftYesYesYesYesYesYesYesYesYesyesYesYesYesYesYesYesYesYesYes
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3rd PartyYesYesA ($ Addon, AppCare or Ninite)YesYesYesYes ($ Addon, Ninite)YesVia scriptyesYesYesYesVia Ninite pluginYes 85+ applicationsYesYes, uses a version of Chocolatey internally, every 2hrsNo
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macOSComStore ScriptsYesnoYesNo (on 2017 roadmap)NoVia scriptVia ScriptYesNoYesNoYesLimited, via Mac ScriptsNoNo
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WUA monitorYesYesyesNoYesYesNoNo
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