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AteraBarracuda (AVG) Managed WorkplaceBluetrait.ioConnectWise Automate (LabTech)ContinuumDatto (AEM)KaseyaLansweeperN-able RMM (Logic Now)N-able N-centralNaveriskNinjaRMMOptiTunePanorama9PulsewayServoyantSyncroMSP
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Architecture (Server) *Updated as of July 5, 2019* *Updated as of July 5, 2019*Updated 6/12/2021
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Cloud?YesYesYesHosting available (on AWS)YesYesYesPossibleYesHosting availableYesYesYesYesYesYesYes
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On Premises?NoYesNoYesNoNoYesYesNoYesYesNoYesNoYesNoNo
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On Premises allows database accessN/AYesN/AYesN/AN/AYesYesN/ANoYesN/AYesN/AYesN/AN/A
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On Premises installation type/reqsN/AN/AWindows, Application InstallerN/AN/AWindows RequirementsWindows RequirementsN/ALinux Appliance (based on CentOS 6.x)Windows Server 2012 R2, IIS, SQL Server 2016, Xeon 4 core, 8GB RAMN/AWindows Server 2016, IIS, SQL Server 2017 Standard, Xeon, 8GB RAMN/AN/AN/A
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Core Features
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Run ScriptsYes (.bat, .ps1, .sh, msi and exe)YesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Scripting Engine / AppYesYesYesYesYesYesYes (deployment module)YesYesYesYesYesYesYesYesYes, Syncro PS cmdlets for various taks
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Script Creation in RMMYes, can run as system or userYesYesYesYesYesYesYesYesYesNoYesYesYesYesYesYes, can run as system or user
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Do Scripts Actually Run?YesYesYesYesSometimesYesYesYesYesYesYesYesYesYesYesYesYes
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Run External Scripts (PS, VBS, BAT)Yes, Growth plan: Unlimited, Pro/Standard plans: 20MB limitYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Is Script Output Helpful?YesYesYesYesSometimesYesYesYesYesYesYesYesYesYesYesYesYes
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Does Windows Patching Work?YesYesYesYesSometimesYesYesYesYesYesYesYesYesYesYesYesPartial, see notes
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User Application Experience MonitoringNoYesYesNoCan monitor app crashes and BSOD but no filters
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Network route visualize/troubleshootNoYes (via Auvik)ForthcomingPartially (Connected assets)YesYesBandwith MonitoringNoNo
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API Provided by VendorYes (REST) Yes (JSON)Yes (REST)Yes (REST)Yes (REST)Yes (REST)Yes (helpdesk only)YesYes (SOAP/XML)YesYesYesYes (REST)Yes (REST & Cloud)Yes
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NOC - Server Direct SupportNoYesNoOptional - thru IT by DesignOptional - 2 levelsNoYesYesYesNoYes (LiveVHD), GMS LiveNoAvailableYesNo
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Client/End User White Label HelpdeskYesYesNoYesOptionalYesYes (MSP Manager)YesYesYesYesN/ANoNo
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Background Control
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ChatYes, in app chat including file transferNoNoYesYesYesYesNoYes, via Remote AccessYesYesYes, via TeamViewer/SplashtopNoBroadcast messagesYesNoYes
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Local User & Group ManagementCMD OnlyYesBasic & Via ScriptingUsers onlyYesCMD OnlyCMD OnlyYesCMD OnlyScripting EngineCMD onlyCMD, PowerShell PromptYesYesVia CMD/Scripting
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Command PromptYes YesNoYesYesYesYesYesYesYesYesYes YesNoYesYesYes
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PowershellYesNoNoYesYesYesYesYesYesYesYesYes, via Scripting and full-blown CLIYesYesYesYes
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ProcessesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Screenshot/ViewNoYesNoOn RequestYesYesYes (request/Live Connect thumbnail)YesYes via Take ControlYes via Take ControlNoNoYesNoYesYesYes
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ServicesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Uninstall Apps (click to uninstall)NoNo, silently w/built in scriptsYesYesNoNoYesYesYesYesYesYesYesYesYesNoVia Community Scripting Library
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Normal System Refresh Rate1 Hourvariable, 5 min default30 SecondsVaries1 hourPersistentConfigurable15 minute default 24x7 frequency, Constant heartbeat from endpoints for connectivity15 secondsInstant1 minVariableCustomisableVaries
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Fastest System Refresh Rate Available60 sec1 min5 Seconds5 sec (FasTalk)1 hour / 5 sec30 sec (legacy)1 min5 minutes 24x7 check frequency, constant heartbeat from endpoints for connectivityRefesh Now ButtonReal Time1 min3 seconds1 second1 MinInstant to 6 hours depending on item
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Force System RefreshYesYesYesYesYesYesYesYesYesYesNoYesYesYesVia script: https://pastebin.com/z2ehJVdH
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Event ViewerYesYesYesYesYes, via LogMeIn ProYes, only when onlineYes (via Live Connect)YesTop 10 critical events AND ability to monitor for specific Event IDs on a 5 minute intervalYes via Take ControlYesYesYesYesYes
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File ManagerYes, via in app Chat and Splashtop YesNoYesYes, via LogMeIn ProYesYes (via Live Connect)NoYes, via Remote AccessYesYesYes, Native + via Teamviewer/splashtop/connectwise controlYesYesYes
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RebootYesYesYesYesYesYesYes (via Agent Procedure)YesYesYesYesYesYesYesYesYes
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Startup managementYesYesNoYesNoServices (via Live Connect)YesYesYesYesYesYesNoNoNo
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Systems Management & Automation
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System-Wide PoliciesYesYesYesYesYesYesEasyYesYesYesYesYesYesYesYesPolicies apply to devices directly
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Company PoliciesYesYesYes (via Tags)YesYesYesEasyYesYesYesYesYesYesSortaYesPolicies apply to devices directly
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Endpoint PoliciesYesYesYes (via Tags)YesYesYesEasyYesYesYesYesYesYesYesSortaYes
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PSA
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Built Into THEIR BRAND of PSAYes, Single system with PSAYesYes, Single system with PSAYesNoYesYesOptionalOptionalYesNoNoNoYesNoYes, Single system with PSA
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RMM Company Owns Which PSA?Single system with PSANoneSingle System with PSAConnectWiseNoneAutotaskKaseya BMS (Vorex)MSP Manager (formerly Capzure)MSP Manager (formerly Capzure)NaveriskN/AN/APulseway PSANoneSingle System with PSA
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API for custom integrationYesYesYesYesYesYesYesYes
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3rd Party PSA Integrations
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AutotaskVia APIYesNoYesYesYesYesYesYesYesYesNoYesYesYesVia API (also have Autotask Importer)
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ConnectWiseVia APIYesNoYesYesYesYes (Add-on $)YesYesYesYesNoNoNoYesVia API (also have ConnectWise Importer)
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SalesforceVia APIYesNoNoNoYes Both integratable through API or email scraping.CustomNoNoNoDesk.comNoVia API
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TigerPawVia APIYesNoYesYesYesYes Both integratable through API or email scraping.YesNoNoNoNoNoYesVia API
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Customizable API integrationVia APIYesYesYesYesYesYesYesYes
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Backup Integrations
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AcronisMonitorMonitoring policyNoMonitor (Plugin)NoYesLicensed Add-onMonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoVia Community Scripting Library
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AltaroMonitorNoNoNoMonitorMonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNo
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AppAssureMonitorMonitoring policyNoMonitor (Plugin)NoVia PolicyConfig/Monitor (Plugin)MonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNo
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ArcserveMonitorMonitoring policyNoMonitor/Deploy/Config (Plugin)NoVia PolicyMonitorMonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNo
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CloudberryMonitorNoNoSummary/Alert (Plugin) with more comingNoVia PolicyMonitor (EventID)MonitorMonitor (EventID)YesYes, and resell (30% discount)NoNoPartial, for billing and overdue backup tickets
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CrashPlanMonitorNoNoNoMonitorMonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoVia Community Scripting Library
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DattoMonitorBuilt in Service ModuleNoMonitor (Plugin)NoYesMonitor (Plugin)MonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoAPI integration
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IntronisMonitorNoNoYesLicensed Add-onMonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNo
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Solarwinds BDRIntegratedNoNoNoNoYes IntegratedYes IntegratedNoMonitor (EventID)Monitor (EventID)NoNo
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StorageCraftMonitorMonitoring policyNoConfig/MonitorYesVia PolicyMonitor (Plugin)MonitorMonitorMonitor (EventID)YesMonitor (EventID)NoYes
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Symantec / VeritasMonitorBuilt in Service ModuleNoMonitor (Plugin)YesVia PolicyMonitor (Plugin)MonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitor
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VeeamMonitorMonitoring policyNoMonitor/Deploy/Config (Plugin)NoVia PolicyConfig/Monitor (Plugin)MonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorVia Community Scripting Library
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OtherService modules for: Axcient, Infrascale, NoContinuity247, eFolder, VaultLogix, Windows Server Backup, Zenith BDRAEBMonitorMonitor (EventID)Native Image/File and FolderNoYes (Windows Server Backup)
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Security Features of the RMM Provider and Platform
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Customer Lockbox (Prevent support from accessing the tenancy without authorisation)YesNoNoYes: Support doesn't have access to tenant data
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Monitored by a 24/7 SOCYesYes
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KillswitchYes (Managed by Datto)Yes
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WAFYesPartial, Cloud onlyNoNoYes
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Automated code reviewsYesNo
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Regular 3rd party code audit/reviewsYesYes
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MFAYesYesYesYes, SMS + TOTP + YubikeyYes, Required
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SAML/SSOYesNoNoYes
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Script/Code SigningNoNoNoYes, Script integrity checks with SHA26
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MSP Scripts/Uploads - Scanned for malicious artifactsNoNo
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IP Allow list for managementYesYesNoYesPartial, only for sub-accounts
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Log Access/SIEM IntegrationNoNoNoNo
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Adherence to global & regional security principlesYesYes
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Proactive security processesYesYes
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Security Solution Integrations
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AVGMonitorYesNoLimited version monitoringNoVia UAVLicensed Add-onMonitorMonitorMonitorMonitor (EventID)Monitor (Security Centre)MonitorMonitorNoYes
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AviraYesNoNoVia UAVMonitorMonitor (EventID)Monitor (Security Centre)MonitorMonitorNo
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BitDefenderMonitorNoYesYesNoYesYes (Plugin)MonitorYes (white labeled)Yes (white labeled)YesPartial, Only Antimalware ModuleMonitorMonitorNoYesYes
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Comodo SecurityMonitorNoNoNoNoVia UAVMonitorMonitorNoMonitor (EventID)Monitor (Security Centre)MonitorMonitorNo
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ESETMonitorMonitorNoYesNoYesYes (Plugin)MonitorMonitorMonitorMonitor (EventID)Monitor (Security Centre)MonitorMonitorYesYes
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EmsisoftNoYesMonitorMonitor (EventID)Monitor (Security Centre)MonitorMonitorYes
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KasperskyMonitorMonitorNoNoNoYesLicensed Add-onMonitorMonitorMonitor (community script)Monitor (EventID)Monitor (Security Centre)MonitorMonitorYesYes
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MalwareBytesNoNoLicensed Add-onNo (removed early 2018)Via UAVLicensed Add-onMonitorMonitorMonitorMonitor (EventID)PlannedMonitorMonitorNo
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Microsoft Defender for Endpoint/Server
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SophosMonitorMonitorNoNoNoYesMonitorMonitorMonitorMonitor (community script)Monitor (EventID)Monitor (Security Centre)MonitorMonitorNoYesVia Community Scripting Library
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Symantec EndpointMonitorYesNoYesNoVia UAVYes (Plugin)MonitorMonitorMonitorMonitor (EventID)Monitor (Security Centre)MonitorMonitorNoYes
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TrendMicroMonitorMonitorNoYesNoYesYes (Plugin)MonitorMonitorMonitor (community script)Monitor (EventID)Monitor (Security Centre)MonitorMonitorNoYes
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VipreMonitorMonitorNoYesNoVia UAVNoMonitorYesMonitorMonitor (EventID)Monitor (Security Centre)MonitorMonitorNoyes