| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | ||
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1 | Atera | Barracuda RMM (AVG) | Bluetrait.io | ConnectWise Automate (LabTech) | CW Command (Continuum) | ConnectWise RMM | Datto RMM (AEM) | Kaseya VSA | Lansweeper | N-able RMM | N-able N-central | Naverisk | NinjaOne | OptiTune | Panorama9 | Pulseway | SyncroMSP | ||||||||
2 | Last Updated | 11/2021 | 2022/01/16 | ||||||||||||||||||||||
3 | Architecture (Server) | ||||||||||||||||||||||||
4 | Cloud? | Yes | Yes | Yes | Hosting available (on AWS) | Yes | Yes | Yes | Yes | Possible | Yes | Hosting available | Yes | Yes | Yes | Yes | Yes | Yes | |||||||
5 | On Premises? | No | Yes | No | Yes | No | No | No | Yes | Yes | No | Yes | Yes | No | Yes | No | Yes | No | |||||||
6 | On Premises allows database access | N/A | Yes | N/A | Yes | N/A | N/A | N/A | Yes | Yes | N/A | No, only API | Yes | N/A | Yes | N/A | Yes | N/A | |||||||
7 | On Premises installation type/reqs | N/A | N/A | Windows, Application Installer | N/A | N/A | N/A | Windows Requirements | Windows Requirements | N/A | Linux Appliance (based on CentOS 6.x) | Windows Server 2012 R2, IIS, SQL Server 2016, Xeon 4 core, 8GB RAM | N/A | Windows Server 2016, IIS, SQL Server 2017 Standard, Xeon, 8GB RAM | N/A | N/A | |||||||||
8 | |||||||||||||||||||||||||
9 | Core Features | ||||||||||||||||||||||||
10 | Run Scripts | Yes (.bat, .ps1, .sh, msi and exe) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||
11 | Scripting Engine / App | Yes | Yes | Yes | Yes | Yes | Yes | Yes (deployment module) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||
12 | Script Creation in RMM | Yes, can run as system or user | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | ||||||||
13 | Run External Scripts (PS, VBS, BAT) | Yes, Growth plan: Unlimited, Pro/Standard plans: 20MB limit | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||
14 | User Application Experience Monitoring | No | Yes | Yes | Yes | No | Can monitor app crashes and BSOD but no filters | ||||||||||||||||||
15 | Network route visualize/troubleshoot | No | Yes (via Auvik) | Yes | Partially (Connected assets) | Yes | Yes | Bandwith Monitoring | No | No | |||||||||||||||
16 | API Provided by Vendor | Yes (REST) | Yes (JSON) | Yes (REST) | Yes (REST) | Yes (REST) | Yes (REST) | Yes (helpdesk only) | Yes | Yes (SOAP/XML) | Yes | Yes | Yes | Yes (REST) | Yes (REST & Cloud) | Yes (REST), https://api-docs.syncromsp.com/ | |||||||||
17 | NOC - Server Direct Support | No | Yes | No | Optional - thru IT by Design | Optional - 2 levels | No | Yes | Yes | Yes | No | Yes (LiveVHD), GMS Live | No | Available | Yes | No | |||||||||
18 | Client/End User White Label Helpdesk | Yes | Yes | No | Yes | Optional | Yes | Yes (MSP Manager) | Yes | Yes | Yes | Yes | N/A | No | No | ||||||||||
19 | |||||||||||||||||||||||||
20 | Background Control | ||||||||||||||||||||||||
21 | Chat | Yes, in app chat including file transfer | No | No | Yes | Yes | Yes | Yes | No | Yes, via Remote Access | Yes | Yes | Yes, via TeamViewer/Splashtop | No | Broadcast messages | Yes | Yes | ||||||||
22 | Local User & Group Management | No | Yes | Basic | Users only | Yes | No | No | Yes | No | No | No | No | Yes | No | ||||||||||
23 | Command Prompt | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | ||||||||
24 | Powershell | Yes | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||
25 | Processes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||
26 | Screenshot/View | No | Yes | No | On Request | Yes | Yes | Yes (request/Live Connect thumbnail) | Yes | Yes via Take Control | Yes via Take Control | No | No | Yes | No | Yes | Yes | ||||||||
27 | Services | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||
28 | Uninstall Apps (click to uninstall) | No | No, silently w/built in scripts | Yes | Yes | No | Yes (MSI's only) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | ||||||||
29 | Normal System Refresh Rate | 1 Hour | Variable, 5 min default | 30 Seconds | Varies | 1 hour | Persistent | Configurable | 15 minute default 24x7 frequency, Constant heartbeat from endpoints for connectivity | 15 seconds | Instant | 1 min | Variable | Customisable | Instant to 6 hours depending on item | ||||||||||
30 | Fastest System Refresh Rate Available | 60 sec | 1 min | 5 Seconds | 5 sec (FasTalk) | 1 hour / 5 sec | 30 sec (legacy) | 1 min | 5 minutes 24x7 check frequency, constant heartbeat from endpoints for connectivity | Refesh Now Button | Real Time | 1 min | 3 seconds | 1 second | Not configurable | ||||||||||
31 | Force System Refresh | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Via script: https://pastebin.com/z2ehJVdH | ||||||||||
32 | Event Viewer | Yes | Yes | Yes | Yes | Yes, via LogMeIn Pro | Yes, only when online | Yes (via Live Connect) | Yes | Top 10 critical events AND ability to monitor for specific Event IDs on a 5 minute interval | Yes via Take Control | Yes | Yes | Yes | Yes | Yes | |||||||||
33 | File Manager | Yes, via in app Chat and Splashtop | Yes | No | Yes | Yes, via LogMeIn Pro | Yes | Yes (via Live Connect) | No | Yes, via Remote Access | Yes | Yes | Yes, Native + via Teamviewer/splashtop/connectwise control | Yes | Yes | Yes | |||||||||
34 | Reboot Options | Yes | Yes | Yes | Yes | Yes | Yes | Yes (via Agent Procedure) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||
35 | Startup Management | Yes | Yes | No | Yes | No | Services (via Live Connect) | Yes | Yes | Yes | Yes | Yes | Yes | No | No | No | |||||||||
36 | Remote Support Program Name | Control (ScreenConnect) | Take Control | Take Control | Built-in and Splashtop (RMM version) | ||||||||||||||||||||
37 | Other Remore Support Integrations | CW Control, Splashtop, TeamViewer, AnyDesk | ConnectWise Control, TeamViewer | ||||||||||||||||||||||
38 | |||||||||||||||||||||||||
39 | Systems Management & Automation | ||||||||||||||||||||||||
40 | System-Wide Policies | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Partial, see notes | |||||||||
41 | Company Policies | Yes | Yes | Yes (via Tags) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Sorta | Yes and subfolders | |||||||||
42 | Endpoint Policies | Yes | Yes | Yes (via Tags) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes by putting asset in own folder | |||||||||
43 | Auto-Assign Policies by Search/Filter | Yes | Yes | Yes | Yes | No | No | ||||||||||||||||||
44 | |||||||||||||||||||||||||
45 | Automation - User Accounts | ||||||||||||||||||||||||
46 | M/A/C User Accounts - Local | No | Yes | Create Local Admin | Yes | No | No | Yes | Yes | No | Yes | No | No | No | Yes | ||||||||||
47 | M/A/C User Accounts - Domain | No | No | No | Yes | No | No | No | No | No | Yes | No | Yes | No | Yes | ||||||||||
48 | |||||||||||||||||||||||||
49 | Patch Management | ||||||||||||||||||||||||
50 | Windows | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes, limitations | ||||||||
51 | Windows 10 Feature Updates | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No, must be scripted | |||||||||||||
52 | 3rd Party Applications | Yes (Chocolatey & Homebrew) | No | No | $ Addon, AppCare or Ninite | Yes | Yes | Yes ($ Addon, Ninite) | Yes | Yes, 85+ applications | Yes | Yes | Yes | Yes | Yes | Via Ninite plugin | Yes, uses free, internal, IP rate limited version of Chocolatey, checks every 2hrs | ||||||||
53 | macOS | Yes | No | No | Yes | ComStore Scripts | No (on 2017 roadmap) | No | Yes | No | No | Yes | No | Yes | No | No | |||||||||
54 | WUA monitor | No | Yes | Yes | Yes | Yes | Yes | Yes | No | ||||||||||||||||
55 | |||||||||||||||||||||||||
56 | Security Features of the Provider and Platform | ||||||||||||||||||||||||
57 | Customer Lockbox (Prevent support from accessing the tenancy without authorisation) | Yes | No | No | Yes: Support doesn't have access to tenant data | ||||||||||||||||||||
58 | Monitored by a 24/7 SOC | Yes | Yes | ||||||||||||||||||||||
59 | Killswitch | Yes (Managed by Datto) | Yes | ||||||||||||||||||||||
60 | WAF | Yes | Partial, Cloud only | No | No | Yes | |||||||||||||||||||
61 | Automated code reviews | Yes | No | ||||||||||||||||||||||
62 | Regular 3rd party code audit/reviews | Yes | Yes | ||||||||||||||||||||||
63 | MFA | Yes | Yes | Yes | Yes | Yes, SMS + TOTP + Yubikey | Yes, Required | ||||||||||||||||||
64 | Autotask/Datto PSA | Yes | No | No | Yes | ||||||||||||||||||||
65 | Script/Code Signing | No | No | No | Yes, Script integrity checks with SHA26 | ||||||||||||||||||||
66 | MSP Scripts/Uploads - Scanned for malicious artifacts | No | No | ||||||||||||||||||||||
67 | IP Allow list for management | Yes | Yes | Yes | No | Yes | Partial, only for sub-accounts | ||||||||||||||||||
68 | Log Access/SIEM Integration | Partial, Full audit log, non exportable | No | No | No | ||||||||||||||||||||
69 | Adherence to global & regional security principles | Yes | Yes | ||||||||||||||||||||||
70 | Proactive security processes | Yes | Yes | ||||||||||||||||||||||
71 | SPF Record | Yes (aem.autotask.net) | Yes | ||||||||||||||||||||||
72 | DKIM | Yes (aem.autotask.net) | Yes | ||||||||||||||||||||||
73 | DMARC | Yes (aem.autotask.net) | Yes | ||||||||||||||||||||||
74 | DNSSEC | ||||||||||||||||||||||||
75 | |||||||||||||||||||||||||
76 | PSA | ||||||||||||||||||||||||
77 | Built Into THEIR BRAND of PSA | Yes, Single system with PSA | Yes | Yes, Single system with PSA | Yes | No | Yes | Yes | Optional | Optional | Yes | No | No | No | Yes | Yes, single system with PSA | |||||||||
78 | RMM Company Owns Which PSA? | Yes, Single system with PSA | None | Single System with PSA | ConnectWise | None | Autotask | Kaseya BMS (Vorex) | MSP Manager (formerly Capzure) | MSP Manager (formerly Capzure) | Naverisk | N/A | N/A | Pulseway PSA | Yes, single system with PSA | ||||||||||
79 | API for custom integration | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||||||
80 | |||||||||||||||||||||||||
81 | PSA Integrations | ||||||||||||||||||||||||
82 | Accelo | Yes | Yes | Yes | Yes | Yes | |||||||||||||||||||
83 | Via API | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Via API (also have Autotask Importer) | ||||||||||
84 | Computicate | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||||||||
85 | ConnectWise | Via API | Yes | No | Yes | Yes | Yes | Yes (Add-on $) | Yes | Yes | Yes | Yes | No | No | No | Via API (also have ConnectWise Importer) | |||||||||
86 | Customizable API integration | Via API | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||||
87 | HaloPSA/ITSM | Yes | Yes | Yes | No, coming soon | Yes | Yes | Yes | Yes | ||||||||||||||||
88 | N-Able MSP Manager | ||||||||||||||||||||||||
89 | Harmony/CloudBluePSA | Yes | Yes | Yes | |||||||||||||||||||||
90 | Salesforce | Via API | Yes | No | No | No | No | Yes Both integratable through API or email scraping. | Custom | No | No | No | Desk.com | No | Via API | ||||||||||
91 | TigerPaw | Via API | Yes | No | Yes | Yes | No | Yes | Yes Both integratable through API or email scraping. | Yes | No | No | No | No | No | Via API | |||||||||
92 | |||||||||||||||||||||||||
93 | Backup Integrations | ||||||||||||||||||||||||
94 | Acronis | Yes | Monitoring policy | No | Monitor (Plugin) | No | Yes | Licensed Add-on | Monitor | Monitor | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | Via Community Scripting Library | |||||||||
95 | Altaro | Monitor | No | No | No | Monitor | Monitor | Monitor | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | ||||||||||||
96 | AppAssure | Monitor | Monitoring policy | No | Monitor (Plugin) | No | Via Policy | Config/Monitor (Plugin) | Monitor | Monitor | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | ||||||||||
97 | Arcserve | Monitor | Monitoring policy | No | Monitor/Deploy/Config (Plugin) | No | Via Policy | Monitor | Monitor | Monitor | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | ||||||||||
98 | CrashPlan | Monitor | No | No | No | Monitor | Monitor | Monitor | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | Via Community Scripting Library | |||||||||||
99 | Datto | Monitor | Built in Service Module | No | Monitor (Plugin) | No | Yes | Monitor (Plugin) | Monitor | Monitor | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | ||||||||||
100 | Intronis | Monitor | No | No | Yes | Licensed Add-on | Monitor | Monitor | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No |