RMM Comparison
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Datto RMM (AEM)
AteraConnectWise Automate (LabTech)
Cloud Management Suite
ContinuumKabutoKaseyaLansweeperManaged WorkplaceNaveriskNinjaRMM
OptiTune Enterprise Edition
Panorama9PulsewayServoyant
Solarwinds MSPRMM (formerly Logic Now)
Solarwinds N-CentralSyncro
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URLDattoAteraLabtechCloud Management SuiteContinuumKabutoKaseyaLansweeperAVGNaveriskNinjaRMMOptiTunePanorama9PulsewayServoyantSolarwindsSolarwindsSyncroMSP
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Architecture (Server)
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Cloud?YesYesHosting available (on AWS)YesYesYesYesPossibleYesYesYesYesYesYesYesYesHosting availableYes
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On Premises?NoNoYesNoNoYesYesYesYesNoYesNoYesNoNoYesNo
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On Premise allows database accessN/AN/AYesN/AN/AYesYesYesYesN/AYesN/AYesN/AN/ANoN/A
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Core Features
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Run ScriptsYes
Yes (.bat, .ps1, .sh, msi and exe)
YesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Scripting Engine / AppYesYesYesYesYesYes (deployment module)YesYesYesYesYesYesYesYesYesYes
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Script Creation in RMMYes
Yes, including run as system/user functionality
YesYesYesYesYesNoYesYesYesYesYesYesYesYes
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Do Scripts Actually Run?YesYesYesYesSometimesYesYesYesYesSometimesYesYesYesYesYesYesYes
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Run External Scripts (i.e., PS, VBS, Batch)
Yes
Yes, Growth plan: Unlimited, Pro/Standard plans: 20MB limit
YesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Is Script Output Helpful?Yes
Yes: Output is the same as the cmd window
YesYesSometimesYesYesYesYesSometimesYesYesYesYesYesYesYes
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Does Windows Patching Work?YesYesYesSometimesYesYesYesYesYesYesYesYesYesYesYesYesYes
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WIndows Patching Built-in?YesYesYesYesYesYesYesNoYesYesYesYesYesYesYesYesYesYes
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User Application Experience MonitoringNoYesYesNo
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Network route visualization/troubleshooting
Yes (via Auvik)Partially (Connected assets)Bandwith MonitoringNoYesYesNo
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API Provided by VendorYes (REST)Yes (REST)Roadmap (Plugin SDK Available)Yes (REST)Yes (REST)Yes (helpdesk only) YesYesYesYes REST API
Yes - REST and Cloud API
YesYes (SOAP/XML)Yes
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NOC - Server Direct SupportNoNoOptional - thru IT by Design
Optional - 2 levels
YesYesNoYes (LiveVHD)NoAvailableYesYesNo
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Client / End User White Label HelpdeskYesYesYesOptionalYesNoYesNoN/ANoYes
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Background Control
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ChatYes
Yes, in app chat including file transfer
YesYesYesNoNoYes
Yes, via Teamviewer/splashtop
NoBroadcast messagesYesNoYes, via Remote AccessYesVia Integration
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Command PromptYesYes YesYesYesYesYesYesYes YesNoYesYesYesYesYes
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Local User & Group Management
By command prompt only
CMD OnlyUsers onlyYesYesCMD OnlyYesYesCMD onlyCMD onlyYesYesCMD OnlyCMD OnlyCMD Only
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PowershellYesYesYesYesYesYesNoYes
Yes, via Policy + Limited CLI
YesYesYesYesYesYes
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ProcessesYesYesYesYesYesYesYesYes
Partial (Highest CPU / Mem Usage, list is not full)
YesYesYesYesYesYesYes
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Screenshot/ViewYesNoOn RequestYesYes
Yes (request/Live Connect thumbnail)
YesYesNoNoYesNoYesYesYes via MSP AnywhereYes via MSP AnywhereYes
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ServicesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Uninstall Apps (click to uninstall)
Only via custom script
Only via custom scriptYes
Yes (via scripting, not one-click)
YesYesNo, silently w/built in scriptsYesSometimesYesYesYesNoYesYes
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Normal System Refresh Rate1 hour1 HourVaries15 minsPersistentConfigurablevariable, 5 min defaultInstant1 minVariableCustomisableVariesInstant15sec-4hrs by event type, licenseInstant
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Fastest System Refresh Rate Available1 hour / 5 sec60 sec5 sec (FasTalk)30 sec (legacy)1 min1 minReal Time1 min3 seconds1 second1 Min5 minInstant
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Force System RefreshYesYesYesYesYesYesYesYesYesNoYesYesYesYesYesYes
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Event Viewer
Yes, only when online
YesYesVia LogMeIn ProYes (via Live Connect)YesYesYesYesNoYesLimited - Critical events onlyYes (via MSP Connect)
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File ManagerYes
Via in app Chat and Splashtop
YesVia LogMeIn ProYes (via Live Connect)NoYesYes
Yes, via Teamviewer/splashtop
YesYesvia Remote AccessYesYes
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RebootYesYesYesYesYesYesYes (via Agent Procedure)YesYesYesYesYesYesYesYesYesYes
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Startup managementNoYesYesServices (via Live Connect)YesYesYesYesYesNoNoYesYes
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Systems Management & Automation
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System-Wide PoliciesEasyEasyEasyYesYesEasyYesYesYesYesYesYesYesYesEasyYes
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Company PoliciesEasyEasyEasyYesYesEasyYesYesYesYesYesSortaYesYesEasyYes
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Endpoint PoliciesEasyEasyYesYesYesEasyYesYesYesYesYesYesSortaYesEasyYes
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PSA
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Built Into THEIR BRAND of PSAYesSingle system with PSAYesplannedNoYesYesYesYesNoNoNoYesNoOptionalYesSingle System with PSA
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RMM Company Owns Which PSA?AutotaskSingle system with PSAConnectWiseNoneRepairShoprKaseya BMS (Vorex)NoneNaveriskN/AN/APulseway PSANoneMax ServiceDesk, www.mspmanager.comMSP Manager (formerly Capzure)Single System with PSA
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API for custom integrationYesYesYesBasicYesYesSingle System with PSA
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3rd Party PSA Integration
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AutotaskYesVia APIYesYesYesYesYesYesNoYesYesYesYesYesVia API (also have Autotask Importer)
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ConnectWiseYesVia APIYesYesYes (Add-on $)YesYesYesNoNoNoYesYesYesVia API (also have ConnectWise Importer)
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SalesforceVia APINoNoYesNoNoNoDesk.comNoNoVia API
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TigerPawVia APIYesYesYesYesNoNoNoNoNoYesNoYesVia API
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Customizable API integration to any PSAVia APIYesYesNoYesYesYes
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Other/RepairShopr
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Backup Integration
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AcronisYesMonitorMonitor (Plugin)noneNoLicensed Add-onMonitoring policyMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorVia Community Scripting Library
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AltaroMonitorNoMonitorNoMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitor
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AppAssureVia PolicyMonitorMonitor (Plugin)NoConfig/Monitor (Plugin)Monitoring policyMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitor
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ArcserveVia PolicyMonitorMonitor/Deploy/Config (Plugin)NoMonitorMonitoring policyMonitor (EventID)Monitor (EventID)NoNoMonitorIntegrated
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CloudberryVia PolicyMonitor
Summary/Alert (Plugin) with more coming
NoNoMonitor (EventID)YesYes, and resell (30% discount)NoNoMonitor (EventID)Yes
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CrashPlanMonitorNoMonitorNoMonitor (EventID)Monitor (EventID)NoNoMonitorMonitorVia Community Scripting Library
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DattoYesMonitorMonitor (Plugin)NoMonitor (Plugin)Built in Service ModuleMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoAPI integrationMonitorMonitor
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IntronisMonitorYesLicensed Add-onNoMonitor (EventID)Monitor (EventID)NoNoMonitor$0.00
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Solarwinds BDR (Formerly Max Online Backup)
IntegratedNoNoNoNoMonitor (EventID)NoNoYesYes
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StorageCraftVia PolicyMonitorConfig/MonitorYesMonitor (Plugin)Monitoring policyMonitor (EventID)YesMonitor (EventID)NoYesMonitorMonitor
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Symantec / VeritasVia PolicyMonitorMonitor (Plugin)YesMonitor (Plugin)Built in Service ModuleMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitorMonitor
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VeeamVia PolicyMonitorMonitor/Deploy/Config (Plugin)NoConfig/Monitor (Plugin)Monitoring policyMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitorMonitorVia Community Scripting Library
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OtherAEB
Continuity247, eFolder, VaultLogix, Windows Server Backup, Zenith BDR
MonitorService modules for: Axcient, Infrascale, Monitor (EventID)No
Yes (Windows Server Backup)
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Antivirus/malware Integration
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AVGMonitorLimited version monitoringNoNoLicensed Add-onMonitorYesMonitor (EventID)NoMonitorMonitorNoYesMonitor
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AviraYesNoNoMonitorMonitor (EventID)NoMonitorMonitorNo
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BitDefenderYesMonitorYesNoNoYes (Plugin)MonitorNoYesPlannedMonitorMonitorNoYesYes (OEM Version)Yes (white labeled)Yes
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Comodo SecurityMonitorNoNoNoMonitorMonitorNoMonitor (EventID)NoMonitorMonitorNoNo
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ESETYesMonitorYesNoNoYes (Plugin)MonitorMonitorMonitor (EventID)NoMonitorMonitorYesYesMonitorMonitor
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EmsisoftNoYesMonitorMonitor (EventID)NoMonitorMonitorYes
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KasperskyYesMonitorNoNoNoLicensed Add-onMonitorMonitorMonitor (EventID)NoMonitorMonitorYesYesMonitorMonitor (community script)
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MalwareBytesScriptsLicensed Add-onNo
No (removed early 2018)
Licensed Add-onMonitorNoMonitor (EventID)PlannedMonitorMonitorNoMonitorNo
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SophosYesMonitorNoNoNoMonitorMonitorMonitorMonitor (EventID)NoMonitorMonitorNoYesMonitorMonitor (community script)
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Symantec EndpointYesMonitorYesNoNoYes (Plugin)MonitorYesMonitor (EventID)NoMonitorMonitorNoYesMonitorMonitor
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Trend Worry-FreeYesMonitorYesNoNoYes (Plugin)MonitorMonitorMonitor (EventID)NoMonitorMonitorNoYesMonitorMonitor (community script)
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VipreMonitorYesNoNoNoMonitorMonitorMonitor (EventID)YesMonitorMonitorNoyesYesMonitor
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WebrootYesYesYesNoYes, IncludedYes (Plugin)MonitorNoMonitor (EventID)YesMonitorMonitorNoyesMonitor + Deploy (via script)Monitor (community script)
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OtherMcAfee Endpoint/VirusScan Enterprise
Panda Endpoint
Emsisoft w/ MonitoringMonitorAny antivirus can be added manually
Yes by event ID's. Set alerts and even attach scripts to run on alerts.
AV is monitored via WSC on workstations. Can push scans through script. Managed separatelyMonitors ANY Antivirus using Windows Security Center as long as it shows up on the Windows Action Center.
Microsoft Windows Defender,
built into Windows 8, 10,
or Server 2016
Monitors ANY Antivirus using Windows Security Center as long as it shows up on the Windows Action Center.Monitor (community script)
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Automation - User Accounts
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M/A/C User Accounts - LocalVia ScriptVia ScriptYesVia ScriptYesVia Script or built-in actionYesNoNoVia ScriptYesYesNoYes
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M/A/C User Accounts - DomainVia ScriptVia ScriptYesVia ScriptVia scriptVia ScriptVia scriptNoNoVia ScriptYesVia ScriptNoYes
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Patch Management
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WindowsYesYes YesYesYesYesYesYesYesyesYesYesYesYesYesYesYesYes
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Windows 10 Feature UpdatesYesYes YesYesyesNoYesYesYesNo
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MicrosoftYesYesYesYesYesYesYesYesYesyesYesYesYesYesYesYesYesYes
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3rd PartyYesYesA ($ Addon, AppCare or Ninite)YesYesYesYes ($ Addon, Ninite)YesVia scriptyesYesYesYesVia Ninite pluginYesYes (Addon)Yes
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macOS
Single "install updates" script
YesnoYesNo (on 2017 roadmap)Novia scriptNoNoNoYesNoYesLimited, via Mac Scripts
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WUA monitorYesyesNoYesYes
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Plugins & Addons
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