| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | S | T | U | V | W | X | Y | Z | AA | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | AEM | Atera | ConnectWise Automate (LabTech) | Cloud Management Suite | Continuum | Kabuto | Kaseya | Managed Workplace | Naverisk | Ninja | OptiTune Enterprise Edition | Panorama9 | Pulseway | Servoyant | Solarwinds MSPRMM (formerly Logic Now) | Solarwinds N-Central | |||||||||||
2 | URL | http://www.autotask.com/solutions/endpoint-management | https://www.atera.com/ | http://www.labtechsoftware.com/it-providers/solutions/remote-monitoring-management | https://www.continuum.net/ | https://www.repairtechsolutions.com/kabuto/ | http://www.kaseya.com/products/vsa | http://www.avg.com/ww-en/managed-workplace | http://www.naverisk.com/ | https://www.ninjamsp.com/ | https://www.bravurasoftware.com/optitune/ | https://panorama9.com/ | https://www.pulseway.com/ | http://servoyant.com/ | www.solarwindsmsp.com | www.solarwindsmsp.com | |||||||||||
3 | Architecture (Server) | ||||||||||||||||||||||||||
4 | Cloud? | Yes | Yes | Hosting available (on AWS) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Hosting available | ||||||||||
5 | On Premises? | No | No | Yes | No | No | Yes | Yes | No | No | Yes | No | Yes | No | No | Yes | |||||||||||
6 | On Premise allows database access | N/A | N/A | Yes | N/A | Yes | Yes | Yes | N/A | Yes | N/A | Yes | N/A | N/A | No | ||||||||||||
7 | |||||||||||||||||||||||||||
8 | Core Features | ||||||||||||||||||||||||||
9 | Run Scripts | Yes | Some | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||
10 | Scripting Engine / App | No | Yes | Yes | Yes | Yes | Yes | via uploaded script | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||||
11 | Script Creation in RMM | Yes | Yes | Yes | Yes | Yes | Yes | No | No | Yes | Yes | Yes | Yes | Yes | |||||||||||||
12 | Do Scripts Actually Run? | Yes | Some | Yes | Yes | Sometimes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||
13 | Run External Scripts (i.e., PS, VBS, Batch) | Yes | Yes, 20MB Limit on base plan | Yes | Yes | Yes | Yes | Yes | via uploaded script | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||
14 | Is Script Output Helpful? | Yes | Yes | No: reports failures with no reason | Yes | Yes | Sometimes | Yes | Yes | Sometimes | Yes | Yes | Yes | Sometimes | Yes | Yes | ||||||||||||
15 | Does Windows Patching Work? | Yes | Some: reports failures but no useful info | Yes | Sometimes | Yes | Yes | Sometimes | Yes | Yes | Yes | Yes | Sometimes | Yes | Yes | ||||||||||||
16 | WIndows Patching Built-in? | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||
17 | API Provided by Vendor | No | Yes (REST) | Roadmap (Plugin SDK Available) | No. | Yes (REST) | API for autotask/CW | Yes | Yes | Yes - REST and Cloud API | Yes | Yes (SOAP/XML) | |||||||||||||||
18 | NOC - Server Direct Support | No | No | Optional - thru IT by Design | Optional - 2 levels | Yes | Yes (LiveVHD) | No | Yes | No | |||||||||||||||||
19 | Client / End User White Label Helpdesk | Yes | Yes | Yes | Optional | Yes | Yes | No | No | Yes | |||||||||||||||||
20 | |||||||||||||||||||||||||||
21 | Background Control | ||||||||||||||||||||||||||
22 | Chat | Yes | Yes, via Integrated Splashtop | Yes | Yes | Yes | No | Yes | Yes, via Teamviewer/splashtop | No | Yes | No | Yes, via Remote Access | Yes | |||||||||||||
23 | Command Prompt | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||||
24 | Local User & Group Management | By command prompt only | CMD Only | Users only | Yes | Yes | CMD Only | Yes | CMD only | Yes | Yes | CMD Only | CMD Only | ||||||||||||||
25 | Powershell | Yes | Some - see Scripting above | Yes | No | Yes | No | Yes | Yes, via Policy + CLI | Yes | Yes | Yes | Yes | Yes | |||||||||||||
26 | Processes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||||
27 | Screenshot/View | Yes | No | On Request | Yes | Yes | Yes (request/Live Connect thumbnail) | Yes | No | Yes | Yes | Yes | Yes via MSP Anywhere | Yes via MSP Anywhere | |||||||||||||
28 | Services | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||
29 | Uninstall Apps (click to uninstall) | Only via custom script | Some - failures with no reporting / reason | Yes | No, but provides Uninstall String using LogMeIn | Yes | No, silently w/built in scripts | Yes | Yes | Yes | Yes | No | Yes | Yes | |||||||||||||
30 | Normal System Refresh Rate | 1 hour | very inconsistent speeds | Varies | Persistent | variable, 5 min default | Instant | Variable | Customisable | Varies | Instant | 15sec-4hrs by event type, license | |||||||||||||||
31 | Fastest System Refresh Rate Available | 1 hour / 5 sec | 60 sec | Sometimes unavailable | 5 sec (FasTalk) | 30 sec (legacy) | 1 min | 1 min | 3 seconds | 1 second | 1 Min | 5 min | ||||||||||||||||
32 | Force System Refresh | Yes | Sometimes unavailable | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | ||||||||||||||
33 | Event Viewer | Yes, only when online | Yes, with errors every 2 min | Yes | Via LogMeIn Pro | Yes (via Live Connect) | Yes | Yes | Yes | No | Yes | Limited - Critical events only | Yes (via MSP Connect) | ||||||||||||||
34 | File Manager | Yes | Via Splashtop | Yes | Via LogMeIn Pro | Yes (via Live Connect) | Yes | Yes | Yes, via Teamviewer/splashtop | Yes | Yes | via Remote Access | Yes | ||||||||||||||
35 | Reboot | Yes | Yes | Yes | Yes | Yes | Yes (via Agent Procedure) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||||
36 | Startup management | No | Yes | Yes | Services (via Live Connect) | Yes | Yes | Yes | No | Yes | Yes | ||||||||||||||||
37 | |||||||||||||||||||||||||||
38 | Systems Management & Automation | ||||||||||||||||||||||||||
39 | System-Wide Policies | Easy | Easy | Easy | Easy | Yes | Yes | Yes | Yes | Yes | Yes | No | Easy | ||||||||||||||
40 | Company Policies | Easy | Easy | Easy | Yes | Easy | Yes | Yes | Yes | Yes | Sorta | Yes | Partial | Easy | |||||||||||||
41 | Endpoint Policies | Easy | Easy | Yes | Yes | Easy | Yes | Yes | Yes | Yes | Sorta | Yes | Easy | ||||||||||||||
42 | |||||||||||||||||||||||||||
43 | PSA | ||||||||||||||||||||||||||
44 | Built Into THEIR BRAND of PSA | Yes | Single system with PSA | Yes | planned | No | Yes | Yes | No | No | Yes | No | Optional | Yes | |||||||||||||
45 | RMM Company Owns Which PSA? | Autotask | Single system with PSA | ConnectWise | None | Kaseya BMS (Vorex) | None | None | Pulseway PSA | None | Max ServiceDesk, www.mspmanager.com | MSP Manager (formerly Capzure) | |||||||||||||||
46 | 3rd Party PSA Integration | ||||||||||||||||||||||||||
47 | Autotask | Yes | Via API | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | ||||||||||||
48 | ConnectWise | Yes | Via API | Yes | Yes | Yes (Add-on $) | Yes | Yes | Yes | No | No | Yes | Yes | Yes | |||||||||||||
49 | Salesforce | Via API | No | No | Yes | No | No | No | |||||||||||||||||||
50 | TigerPaw | Via API | Yes | Yes | Yes | Yes | No | No | No | Yes | |||||||||||||||||
51 | Other/RepairShopr | ||||||||||||||||||||||||||
52 | Backup Integration | ||||||||||||||||||||||||||
53 | Acronis | Coming | Monitor | Monitor (Plugin) | none | No | Licensed Add-on | Monitoring policy | Monitor (EventID) | Monitor (EventID) | No | No | Monitor | ||||||||||||||
54 | Altaro | Monitor | No | Monitor | No | Monitor (EventID) | Monitor (EventID) | No | No | Monitor | Monitor | ||||||||||||||||
55 | AppAssure | Monitor | Monitor (Plugin) | No | Config/Monitor (Plugin) | Monitoring policy | Monitor (EventID) | Monitor (EventID) | No | No | Monitor | Monitor | |||||||||||||||
56 | Arcserve | Monitor | Monitor/Deploy/Config (Plugin) | Monitor | Monitoring policy | No | No | Monitor | Integrated | ||||||||||||||||||
57 | Cloudberry | Yes | Monitor | Summary/Alert (Plugin) with more coming | No | Resell. Integration Q4 end | No | No | Monitor (EventID) | ||||||||||||||||||
58 | CrashPlan | Monitor | No | Monitor | No | No | No | Monitor | Monitor | ||||||||||||||||||
59 | Datto | Yes | Monitor | Monitor (Plugin) | No | Monitor (Plugin) | Built in Service Module | Monitor (EventID) | Monitor (EventID) | No | No | API integration | Monitor | Monitor | |||||||||||||
60 | Intronis | Monitor | Creates Tickets | Licensed Add-on | No | No | No | Monitor | $0.00 | ||||||||||||||||||
61 | Solarwinds BDR (Formerly Max Online Backup) | Integrated | No | No | No | No | No | Yes | Monitor | ||||||||||||||||||
62 | StorageCraft | Monitor | Config/Monitor | Yes | Monitor (Plugin) | Monitoring policy | Yes | No | Yes | Monitor | Monitor | ||||||||||||||||
63 | Symantec / Veritas | Monitor | Monitor (Plugin) | Monitor (Plugin) | Built in Service Module | Monitor (EventID) | Monitor (EventID) | No | No | Monitor | Monitor | Monitor | |||||||||||||||
64 | Veeam | Monitor | Monitor/Deploy/Config (Plugin) | No | Config/Monitor (Plugin) | Monitoring policy | Monitor (EventID) | Monitor (EventID) | No | No | Monitor | Monitor | Monitor | ||||||||||||||
65 | Other | AEB | Continuity247 | Monitor | Service modules for: Axcient, Infrascale, | via monitoring sets, but not integrated | No | Yes (Windows Server Backup) | |||||||||||||||||||
66 | |||||||||||||||||||||||||||
67 | Antivirus/malware Integration | ||||||||||||||||||||||||||
68 | AVG | Monitor | Limited version monitoring | none | No | Licensed Add-on | Yes | Monitor | No | Yes | Monitor | ||||||||||||||||
69 | Avira | Yes | No | ||||||||||||||||||||||||
70 | BitDefender | Monitor | Monitor | Yes | No | Yes (Plugin) | No | Planned | Monitor | No | Yes | Yes (OEM Version) | Yes (white labeled) | ||||||||||||||
71 | Comodo Security | Monitor | No | No | Monitor | No | Monitor | No | No | ||||||||||||||||||
72 | ESET | Monitor | Monitor | Yes | No | Yes (Plugin) | Monitor | Monitor | Yes | Yes | Monitor | Monitor | |||||||||||||||
73 | Kaspersky | Yes | Monitor | No | No | Licensed Add-on | Monitor | Monitor | Yes | Yes | Monitor | Monitor (community script) | |||||||||||||||
74 | MalwareBytes | Scripts | Licensed Add-on | Yes, Included | Licensed Add-on | No | Planned | No | Monitor | No | |||||||||||||||||
75 | Sophos | Monitor | Monitor | No | No | Monitor | Monitor | Monitor | No | Yes | Monitor | Monitor (community script) | |||||||||||||||
76 | Symantec Endpoint | Monitor | Monitor | Yes | No | Yes (Plugin) | Yes | Monitor | No | Yes | Monitor | Monitor | |||||||||||||||
77 | Trend Worry-Free | Monitor | Monitor | Yes | No | Yes (Plugin) | Monitor | Monitor | No | Yes | Monitor | Monitor (community script) | |||||||||||||||
78 | Vipre | Monitor | Monitor | Yes | No | No | Monitor | Yes | Monitor | No | yes | Yes | |||||||||||||||
79 | Webroot | Yes | Yes | Yes | Yes, Included | Yes (Plugin) | No | Yes | Monitor | No | yes | Monitor + Deploy (via script) | Monitor (community script) | ||||||||||||||
80 | Other | Emsisoft w/ Monitoring | Monitor | Yes by event ID's. Set alerts and even attach scripts to run on alerts. | AV is monitored via WSC on workstations. Cannot push scans or manage through SPOG | Monitors ANY Antivirus using Windows Security Center as long as it shows up on the Windows Action Center. | Microsoft Windows Defender, built into Windows 8, 10, or Server 2016 | Monitor | Monitor (community script) | ||||||||||||||||||
81 | |||||||||||||||||||||||||||
82 | Automation - User Accounts | ||||||||||||||||||||||||||
83 | M/A/C User Accounts - Local | No | Via Script | Yes | Via Script | Yes | Yes | No | Yes | Yes | No | Yes | |||||||||||||||
84 | M/A/C User Accounts - Domain | No | Via Script | Yes | Via Script | Via script | Via script | No | Yes | Via Script | No | Yes | |||||||||||||||
85 | |||||||||||||||||||||||||||
86 | Patch Management | ||||||||||||||||||||||||||
87 | Windows | Yes | Yes | No:many failures with no indication why | Yes | Yes | Yes | Yes | Yes | Yes | yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||
88 | Microsoft | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||
89 | 3rd Party | ComStore/Chocolatey | Via Ninite | A ($ Addon, AppCare or Ninite) | Yes | Yes | Yes | Yes ($ Addon, Ninite) | Via script | Yes | Yes | Yes | Via Ninite plugin | Yes | Yes (Addon) | ||||||||||||
90 | macOS | Single "install updates" script | No (on 2017 roadmap) | no | Yes | No (on 2017 roadmap) | via script | No | No | Yes | No | Yes | |||||||||||||||
91 | |||||||||||||||||||||||||||
92 | Plugins & Addons | ||||||||||||||||||||||||||
93 | WarrantyMaster | Yes | January 2017 | Yes | Yes | Yes (one-way -> WM) | Included | No | Yes | No | Yes | Yes | |||||||||||||||
94 | Antivirus | Yes | Yes, webroot | Yes | Yes, Webroot | Yes | Yes | Yes | Bitdefender | Yes | Yes, Pulseway AV | Yes, Bitdefender | Yes (Bitdefender) | ||||||||||||||
95 | AV Cost per seat | $1.00 | $0.5-$1 | $1.00 | $1.00 | ||||||||||||||||||||||
96 | IT Glue | Yes | Planned | Yes | Yes | Yes | No | No | Yes | No | Yes | Yes | |||||||||||||||
97 | Backups | AWP (Soonr), Datto | Max Online Backup | StorageCraft /Veeam / Veeam Endpoint / Acronis | Continuity247 | Acronis, StorageCraft & proprietary | Shadow Protect, Infrascale | Lease of software | Solarwinds BDR (MAX Backup) | Yes (addon) | |||||||||||||||||
98 | EFSS | CentreStack | No | ||||||||||||||||||||||||
99 | Web Filtering | yes | Yes (Webroot DNS) | Yes. | Yes (Bitdefender) | ||||||||||||||||||||||
100 | Mail Protection | Avira | No | Yes |
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