| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | Atera | Barracuda RMM (AVG) | Bluetrait.io | ConnectWise Automate (LabTech) | ConnectWise RMM | Datto RMM | Kaseya VSA | Level | N-able N-sight RMM | N-able N-central | Naverisk | NinjaOne | OptiTune | Panorama9 | Pulseway | SyncroMSP | |||||||
2 | Last Updated | 2022/07/11 | 2022/01/24 | 2022/01/24 | 2022/07/11 | 2023/01/10 | 2023/03/22 | 2022/06/22 | 2022/04/11 | 2023/01/06 | |||||||||||||
3 | Company | ||||||||||||||||||||||
4 | Parent Company | Atera | Thoma Bravo => KKR | Dalegroup Pty Ltd | Thoma Bravo | Thoma Bravo | Kaseya | Insight Venture Partners | Independent | N-able (NYSE:NABL) | N-able (NYSE:NABL) | Independent | Independent | Bravura Software LLC | Independent | MMSoft Design Ltd | Independent | ||||||
5 | Size ~Employees | 1000+ | 12 | ~2,700 | ~2,700 | 10 | 1800+ | 1800+ | 50+ | ~1000 | |||||||||||||
6 | Development HQ | Tel-Aviv, Israel | Australia | Tampa FL | Tampa FL | UK, South Africa | Belarus | USA | UK/Canada/USA | UK/Canada/USA | New Zealand | Austin TX | Bellevue, WA, USA | Denmark | Ireland | USA | |||||||
7 | Support Offices | NY, Netherlands | Canada + US | Australia | Tampa FL, Mumbai | Tampa FL, Pittsburgh PA, Mumbai | EU/USA/APAC | Miami, New Zealand | USA | USA, Ottawa, Dundee, Manila, Lisbon (Follow the sun support) | Ottawa, Dundee, Manila, Lisbon (Follow the sun support) | New Zealand, USA & UK (24/7 Support) | Florida, Berlin | Bellevue, WA, USA | San Francisco | US, Ireland | USA | ||||||
8 | |||||||||||||||||||||||
9 | Architecture (Server) | ||||||||||||||||||||||
10 | Cloud? | Yes | Yes | Yes | Yes, AWS Hosting available | Yes | Yes | Yes | Yes | Yes Hosted only | Yes, Hosting available | Yes | Yes | Yes | Yes | Yes | Yes | ||||||
11 | On Premises? | No | Yes | No | Yes | No | No | Yes | No | No | Yes | Yes | No | Yes | No | Yes | No | ||||||
12 | On Premises allows database access | N/A | Yes | N/A | Yes | N/A | N/A | Yes | N/A | N/A | No, only API | Yes | N/A | Yes | N/A | Yes | N/A | ||||||
13 | On Premises installation type/reqs | N/A | N/A | Windows, Application Installer | N/A | N/A | Windows Requirements | N/A | N/A | Linux Appliance (based on CentOS 6.x) | Windows Server 2012 R2, IIS, SQL Server 2016, Xeon 4 core, 8GB RAM | N/A | Windows Server 2016, IIS, SQL Server 2017 Standard, Xeon, 8GB RAM | N/A | N/A | ||||||||
14 | |||||||||||||||||||||||
15 | Core Features | ||||||||||||||||||||||
16 | Run Scripts | Yes (.bat, .ps1, .sh, msi and exe) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||
17 | Scripting Engine / App | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||
18 | Script Creation in RMM | Yes, can run as system or user | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | ||||||
19 | Run External Scripts (PS, VBS, BAT) | Yes, Growth plan: Unlimited, Pro/Standard plans: 20MB limit | Yes | Yes | Partially | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||
20 | User Application Experience Monitoring | No | No | No | Yes | Yes | Yes | Yes | No | Can monitor app crashes and BSOD but no filters | |||||||||||||
21 | Network route visualize/troubleshoot | No | No | No | Yes | No | Yes | Yes | Bandwith Monitoring | No | No | ||||||||||||
22 | API Provided by Vendor | Yes (REST) | Yes (JSON) | Yes (REST) | Yes (REST) | Yes (REST) | Yes (REST) | No | Yes | Yes (SOAP/XML) | Yes | Yes | Yes | Yes (REST) | Yes (REST & Cloud) | Yes (REST), https://api-docs.syncromsp.com/ | |||||||
23 | NOC - Server Direct Support | No | Yes | No | No | Yes | No | No | Yes | Yes | No | Yes (LiveVHD), GMS Live | No | Available | Yes | No | |||||||
24 | Client/End User White Label Helpdesk | Yes | Yes | No | Yes | Yes | Yes | No | Yes (MSP Manager) | Yes | Yes | Yes | Yes | N/A | No | No | |||||||
25 | |||||||||||||||||||||||
26 | Background Control | ||||||||||||||||||||||
27 | Chat | Yes, in app chat including file transfer | No | No | Yes | Yes | Yes | Yes | No | Yes, via Remote Access | Yes | Yes | Yes, via TeamViewer/Splashtop | No | Broadcast messages | Yes | Yes | ||||||
28 | Local User & Group Management | No | Yes | Basic | Yes | Yes | No | No | No | No | No | No | No | Yes | No | ||||||||
29 | Command Prompt | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | ||||||
30 | Powershell | Yes | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||
31 | Processes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||
32 | Screenshot/View | No | Yes | No | Yes | Yes | Yes | Yes (request/Live Connect thumbnail) | Yes | Yes via Take Control | Yes via Take Control | No | No | Yes | No | Yes | Yes | ||||||
33 | Services | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||
34 | Uninstall Apps (click to uninstall) | No | No, silently w/built in scripts | Yes | Yes | No | Yes (MSI's only) | Yes | No | No | Yes | Yes | Yes | Yes | Yes | Yes | No | ||||||
35 | Normal System Refresh Rate | 1 Hour | Variable, 5 min default | 30 Seconds | 5 minutes | 5 seconds | 1 minute | Persistent | Real Time | 15 minute default 24x7 frequency, Constant heartbeat from endpoints for connectivity | 15 seconds | Instant | 1 min | Variable | Customisable | Instant to 6 hours depending on item | |||||||
36 | Fastest System Refresh Rate Available | 60 sec | 1 min | 5 Seconds | 5 sec (FasTalk) | 5 seconds | 1 minute / 5 sec | 30 sec (legacy) | Real Time | 5 minutes 24x7 check frequency, constant heartbeat from endpoints for connectivity | Refesh Now Button | Real Time | 1 min | 3 seconds | 1 second | Not configurable | |||||||
37 | Force System Refresh | Yes | Yes | Yes | Yes | No | Yes | Yes | Real Time | Yes | Yes | Yes | No | Yes | Yes | Yes | |||||||
38 | Event Viewer | Yes | Yes | Yes | Yes | Yes, via CW Control | Yes, only when online | Yes (via Live Connect) | No | Yes, Top 10 critical events AND ability to monitor for specific Event IDs on a 5 minute interval | Yes via Take Control | Yes | Yes | Yes | Yes | Yes | |||||||
39 | File Manager | Yes, via in app Chat and Splashtop | Yes | No | Yes | Yes, via CW Control | Yes | Yes (via Live Connect) | Yes | Yes, via Remote Access | Yes | Yes | Yes, Native + via Teamviewer/splashtop/connectwise control | Yes | Yes | Yes | |||||||
40 | Reboot Options | Yes | Yes | Yes | Yes | Yes | Yes | Yes (via Agent Procedure) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||
41 | Startup Management | Yes | Yes | No | Yes | Yes | No | Services (via Live Connect) | No | Yes | Yes | Yes | Yes | Yes | No | No | No | ||||||
42 | Remote Support Program Name | Control (ScreenConnect) | Level | Take Control | Take Control | OptiTune Remote Connect | Remote Access | ||||||||||||||||
43 | Other Remote Support Integrations | CW Control, Splashtop, TeamViewer, AnyDesk | CW Control, Splashtop | N/A | Team Viewer | Teamviewer, Splashtop, CW Control | ConnectWise Control, TeamViewer, Splashtop | ||||||||||||||||
44 | |||||||||||||||||||||||
45 | Systems Management & Automation | ||||||||||||||||||||||
46 | System-Wide Policies | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||
47 | Company Policies | Yes | Yes | Yes (via Tags) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Partial | Yes and subfolders | |||||||
48 | Endpoint Policies | Yes | Yes | Yes (via Tags) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||
49 | Auto-Assign Policies by Search/Filter | Yes (via Tags) | Yes | No | Yes | Yes | No | Yes | No | Yes | No | ||||||||||||
50 | |||||||||||||||||||||||
51 | Automation - User Accounts | ||||||||||||||||||||||
52 | M/A/C User Accounts - Local | No | Yes | Create Local Admin | Yes | Yes | No | Yes | No | No | Yes | No | No | Yes | Yes | ||||||||
53 | M/A/C User Accounts - Domain | No | No | No | Yes | Yes | No | No | No | No | Yes | No | Yes | Yes | Yes | ||||||||
54 | |||||||||||||||||||||||
55 | Patch Management | ||||||||||||||||||||||
56 | Windows | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||
57 | Windows 10 Feature Updates | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No, must be scripted | ||||||||||
58 | 3rd Party Applications | Yes (Chocolatey & Homebrew) | No | No | Yes | Yes | Yes | Yes ($ Addon, Ninite) | No | Yes, 85+ applications | Yes | Yes | Yes | Yes | Yes | Via Ninite plugin | Yes, powered by Chocolatey | ||||||
59 | macOS | Yes | No | No | No | Yes | ComStore Scripts | No (on 2017 roadmap) | Yes | Yes | No | No | Yes | No | Yes | No | No | ||||||
60 | Linux | ||||||||||||||||||||||
61 | WUA monitor | No | No | Yes | Yes | No | Yes | Yes | Yes | Yes | No | ||||||||||||
62 | |||||||||||||||||||||||
63 | Security Features of the Provider and Platform | ||||||||||||||||||||||
64 | Customer Lockbox (Prevent support from accessing the tenancy without authorisation) | No | No | Yes | Yes | No | No | Yes: Support doesn't have access to tenant data | Yes | ||||||||||||||
65 | Vulnerability Disclosure Program | Yes, Public | Yes | Yes | Yes | ||||||||||||||||||
66 | VDP SLA | 90 days | Yes | 90 days | |||||||||||||||||||
67 | Bug Bounty | Yes, monetary | Yes | Yes | Yes | ||||||||||||||||||
68 | Monitored by a 24/7 SOC | No | Yes (CW SOC) | Yes | No | No | Yes | Yes | |||||||||||||||
69 | Killswitch | No | No | Yes (Managed by Datto) | No | No | Yes | Yes | |||||||||||||||
70 | WAF | No | No | Yes | Partial, Cloud only | Yes | No | No | Yes | Yes | |||||||||||||
71 | Automated code reviews | Yes | Yes | Yes | Yes | No | No | Yes | Yes | ||||||||||||||
72 | Regular 3rd party code audit/reviews | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||||||
73 | MFA | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes, SMS + TOTP + Yubikey | Yes | Yes, Required | |||||||||||
74 | SAML/SSO | Yes | Yes | Yes | No | No | Yes | Yes | |||||||||||||||
75 | Script/Code Signing | No | No | No | Yes | Yes | No | Yes, Script integrity checks with SHA26 | Yes | ||||||||||||||
76 | MSP Scripts/Uploads - Scanned for malicious artifacts | No | No | No | No | No | Yes | Yes | Yes | ||||||||||||||
77 | IP Allow list for management | Yes | Yes | Yes | No | Yes | Yes | Yes | No | Yes | Yes | Partial, only for sub-accounts | |||||||||||
78 | Log Access/SIEM Integration | No | No | Partial, Full audit log, non exportable | No | No | No | No | Yes | ||||||||||||||
79 | Adherence to global & regional security principles | Yes (SOC 2) | Yes (SOC 2) | Yes | Yes | Yes | Yes | ||||||||||||||||
80 | Proactive security processes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||||||
81 | SPF Record | No | No | Yes (aem.autotask.net) | Yes | Yes | |||||||||||||||||
82 | DKIM | No | No | Yes (aem.autotask.net) | Yes | Yes | |||||||||||||||||
83 | DMARC | No | No | Yes (aem.autotask.net) | No | Yes | |||||||||||||||||
84 | DNSSEC | No | No | No | No | No | No | No | No | No | No | No | No | No | No | No | No | ||||||
85 | |||||||||||||||||||||||
86 | PSA | ||||||||||||||||||||||
87 | Built Into THEIR BRAND of PSA | Yes, Single system with PSA | Yes | Yes, Single system with PSA | Yes | Yes | Yes | Yes | No | Optional | Optional | Yes | No | No | No | Yes | Yes, single system with PSA | ||||||
88 | RMM Company Owns Which PSA? | Yes, Single system with PSA | None | Single System with PSA | ConnectWise Manage | ConnectWise Manage | Autotask | Kaseya BMS (Vorex) | N/A | MSP Manager | MSP Manager | Naverisk | N/A | N/A | N/A | Pulseway PSA | Yes, single system with PSA | ||||||
89 | API for custom integration | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||
90 | |||||||||||||||||||||||
91 | PSA Integrations | ||||||||||||||||||||||
92 | Accelo | Yes | Yes | Yes | Yes | No | No | ||||||||||||||||
93 | Computicate | Yes | Yes | Yes | Yes | No | Yes | No | |||||||||||||||
94 | ConnectWise Manage | Via API | Yes | No | Yes | Yes | Yes | Yes (Add-on $) | Yes | Yes | Yes | Yes | Yes | No | No | No (has ConnectWise Importer) | |||||||
95 | Datto Autotask | Via API | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | |||||||
96 | HaloPSA/ITSM | Yes | Yes | No, coming soon | Yes | Yes | Yes | Yes | Yes from Halo side | ||||||||||||||
97 | Harmony/CloudBluePSA | Yes | Yes | Yes | No | No | |||||||||||||||||
98 | N-Able MSP Manager | Yes | Yes | No | No | ||||||||||||||||||
99 | Salesforce | Via API | Yes | No | No | No | No | No | Yes Both integratable through API or email scraping. | yes Custom | No | No | No | Desk.com | No | No | |||||||
100 | TigerPaw | Via API | Yes | No | Yes | Yes | No | Yes | Yes Both integratable through API or email scraping. | Yes | No | No | No | No | No | No |