RMM Comparison
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AEM (Datto)AteraConnectWise Automate (LabTech)
Cloud Management Suite
ContinuumKabutoKaseyaLansweeperManaged WorkplaceNaveriskNinjaRMM
OptiTune Enterprise Edition
Panorama9PulsewayServoyant
Solarwinds MSPRMM (formerly Logic Now)
Solarwinds N-CentralSyncro
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URLAutotaskAteraLabtechCloud Management SuiteContinuumKabutoKaseyaLansweeperAVGNaveriskNinjaRMMOptiTunePanorama9PulsewayServoyantSolarwindsSolarwindsSyncroMSP
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Architecture (Server)
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Cloud?YesYesHosting available (on AWS)YesYesYesYesPossibleYesYesYesYesYesYesYesYesHosting availableYes
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On Premises?NoNoYesNoNoYesYesYesYesNoYesNoYesNoNoYesNo
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On Premise allows database accessN/AN/AYesN/AN/AYesYesYesYesN/AYesN/AYesN/AN/ANoN/A
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Core Features
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Run ScriptsYes
Yes (.bat, .ps1, .sh, msi and exe)
YesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Scripting Engine / AppYesYesYesYesYesYes (deployment module)YesYesYesYesYesYesYesYesYes
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Script Creation in RMMYes
Yes, including run as system/user functionality
YesYesYesYesYesNoNoYesYesYesYesYesYes
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Do Scripts Actually Run?YesYesYesYesSometimesYesYesYesYesYesYesYesYesSometimesYesYes
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Run External Scripts (i.e., PS, VBS, Batch)
Yes
Yes, Growth plan: Unlimited, Pro/Standard plans: 20MB limit
YesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Is Script Output Helpful?Yes
Yes: Output is the same as the cmd window
YesYesSometimesYesYesYesYesYesYesYesSometimesSometimesYesYes
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Does Windows Patching Work?YesYesYesSometimesYesYesYesYesYesYesYesYesYesSometimesSometimesYesYes
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WIndows Patching Built-in?YesYesYesYesYesYesYesNoYesYesYesYesYesYesYesYesYesYes
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User Application Experience MonitoringYesIn Beta
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Network route visualization/troubleshooting
Yes (via Auvik)Partially (Connected assets)Bandwith MonitoringYesIn Beta
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API Provided by VendorYes (REST)Yes (REST)Roadmap (Plugin SDK Available)Yes (REST)Yes (REST)Yes (helpdesk only) YesYesYes
Yes - REST and Cloud API
YesYes (SOAP/XML)Yes
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NOC - Server Direct SupportNoNoOptional - thru IT by Design
Optional - 2 levels
YesYesNoYes (LiveVHD)NoYesNo
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Client / End User White Label HelpdeskYesYesYesOptionalYesNoYesNoNoNo
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Background Control
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ChatYes
Yes, in app chat including file transfer
YesYesYesNoNoYes
Yes, via Teamviewer/splashtop
NoYesNoYes, via Remote AccessYes
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Command PromptYesYes YesYesYesYesYesYesYes YesYesYesYesYesYes
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Local User & Group Management
By command prompt only
CMD OnlyUsers onlyYesYesCMD OnlyYesYesCMD onlyCMD onlyYesYesCMD OnlyCMD OnlyCMD Only
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PowershellYesYesYesYesYesYesNoYesYes, via Policy + CLIYesYesYesYesYesYes
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ProcessesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Screenshot/ViewYesNoOn RequestYesYes
Yes (request/Live Connect thumbnail)
YesYesNoYesYesYesYesYes via MSP AnywhereYes via MSP AnywhereYes
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ServicesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Uninstall Apps (click to uninstall)
Only via custom script
Only via custom scriptYes
Yes (via scripting, not one-click)
YesYesNo, silently w/built in scriptsYesYesYesYesNoYesYes
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Normal System Refresh Rate1 hour1 HourVaries15 minsPersistentConfigurablevariable, 5 min defaultInstantInstantVariableCustomisableVariesInstant15sec-4hrs by event type, licenseInstant
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Fastest System Refresh Rate Available1 hour / 5 sec60 sec5 sec (FasTalk)30 sec (legacy)1 min1 minReal Time1 min3 seconds1 second1 Min5 minInstant
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Force System RefreshYesYesYesYesYesYesYesYesYesNoYesYesYesYesYesYes
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Event Viewer
Yes, only when online
YesYesVia LogMeIn ProYes (via Live Connect)YesYesYesYesNoYesLimited - Critical events onlyYes (via MSP Connect)
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File ManagerYes
Via in app Chat and Splashtop
YesVia LogMeIn ProYes (via Live Connect)NoYesYes
Yes, via Teamviewer/splashtop
YesYesvia Remote AccessYesYes
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RebootYesYesYesYesYesYesYes (via Agent Procedure)YesYesYesYesYesYesYesYesYes
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Startup managementNoYesYesServices (via Live Connect)YesYesYesYesYesNoYesYes
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Systems Management & Automation
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System-Wide PoliciesEasyEasyEasyYesYesEasyYesYesYesYesYesYesYesYesEasyYes
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Company PoliciesEasyEasyEasyYesYesEasyYesYesYesYesYesSortaYesYesEasyYes
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Endpoint PoliciesEasyEasyYesYesYesEasyYesYesYesYesYesYesSortaYesEasyYes
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PSA
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Built Into THEIR BRAND of PSAYesSingle system with PSAYesplannedNoYesYesYesYesNoNoYesNoOptionalYesSingle System with PSA
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RMM Company Owns Which PSA?AutotaskSingle system with PSAConnectWiseNoneRepairShoprKaseya BMS (Vorex)NoneNaveriskNonePulseway PSANoneMax ServiceDesk, www.mspmanager.comMSP Manager (formerly Capzure)Single System with PSA
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API for custom integrationYesYesYesYesYesSingle System with PSA
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3rd Party PSA Integration
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AutotaskYesVia APIYesYesYesYesYesYesNoYesYesYesYesYesVia API (also have Autotask Importer)
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ConnectWiseYesVia APIYesYesYes (Add-on $)YesYesYesNoNoYesYesYesVia API (also have ConnectWise Importer)
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SalesforceVia APINoNoYesNoNoNoNoNoVia API
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TigerPawVia APIYesYesYesYesNoNoNoNoYesNoYesVia API
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Customizable API integration to any PSAVia APIYesYesYesYesYes
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Other/RepairShopr
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Backup Integration
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AcronisYesMonitorMonitor (Plugin)noneNoLicensed Add-onMonitoring policyMonitor (EventID)Monitor (EventID)NoMonitor
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AltaroMonitorNoMonitorNoMonitor (EventID)Monitor (EventID)NoMonitorMonitor
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AppAssureMonitorMonitor (Plugin)NoConfig/Monitor (Plugin)Monitoring policyMonitor (EventID)Monitor (EventID)NoMonitorMonitor
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ArcserveMonitorMonitor/Deploy/Config (Plugin)NoMonitorMonitoring policyMonitor (EventID)NoMonitorIntegrated
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CloudberryYesMonitor
Summary/Alert (Plugin) with more coming
NoNoMonitor (EventID)YesYes, and resell (30% discount)NoMonitor (EventID)Yes
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CrashPlanMonitorNoMonitorNoMonitor (EventID)NoMonitorMonitor
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DattoYesMonitorMonitor (Plugin)NoMonitor (Plugin)Built in Service ModuleMonitor (EventID)Monitor (EventID)NoAPI integrationMonitorMonitor
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IntronisMonitorYesLicensed Add-onNoMonitor (EventID)NoMonitor$0.00
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Solarwinds BDR (Formerly Max Online Backup)
IntegratedNoNoNoNoNoYesYes
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StorageCraftMonitorConfig/MonitorYesMonitor (Plugin)Monitoring policyMonitor (EventID)YesYesMonitorMonitor
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Symantec / VeritasMonitorMonitor (Plugin)YesMonitor (Plugin)Built in Service ModuleMonitor (EventID)Monitor (EventID)NoMonitorMonitorMonitor
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VeeamYesMonitorMonitor/Deploy/Config (Plugin)NoConfig/Monitor (Plugin)Monitoring policyMonitor (EventID)Monitor (EventID)NoMonitorMonitorMonitorYes
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OtherAEB
Continuity247, eFolder, VaultLogix, Windows Server Backup, Zenith BDR
MonitorService modules for: Axcient, Infrascale, Monitor (EventID)
Yes (Windows Server Backup)
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Antivirus/malware Integration
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AVGMonitorLimited version monitoringnoneNoLicensed Add-onMonitorYesMonitor (EventID)MonitorNoYesMonitor
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AviraYesNoMonitorMonitor (EventID)No
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BitDefenderMonitorMonitorYesNoYes (Plugin)MonitorNoYesPlanned, Q2 2018MonitorNoYesYes (OEM Version)Yes (white labeled)Yes
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Comodo SecurityMonitorNoNoMonitorMonitorNoMonitor (EventID)MonitorNoNo
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ESETMonitorMonitorYesNoYes (Plugin)MonitorMonitorMonitor (EventID)MonitorYesYesMonitorMonitor
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EmsisoftYesMonitorMonitor (EventID)Yes
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KasperskyYesMonitorNoNoLicensed Add-onMonitorMonitorMonitor (EventID)MonitorYesYesMonitorMonitor (community script)
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MalwareBytesScriptsLicensed Add-on
No (removed early 2018)
Licensed Add-onMonitorNoMonitor (EventID)PlannedNoMonitorNo
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SophosMonitorMonitorNoNoMonitorMonitorMonitorMonitor (EventID)MonitorNoYesMonitorMonitor (community script)
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Symantec EndpointMonitorMonitorYesNoYes (Plugin)MonitorYesMonitor (EventID)MonitorNoYesMonitorMonitor
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Trend Worry-FreeMonitorMonitorYesNoYes (Plugin)MonitorMonitorMonitor (EventID)MonitorNoYesMonitorMonitor (community script)
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VipreMonitorMonitorYesNoNoMonitorMonitorMonitor (EventID)YesMonitorNoyesYesMonitor
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WebrootYesYesYesYes, IncludedYes (Plugin)MonitorNoMonitor (EventID)YesMonitorNoyesMonitor + Deploy (via script)Monitor (community script)
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OtherEmsisoft w/ MonitoringMonitorAny antivirus can be added manually
Yes by event ID's. Set alerts and even attach scripts to run on alerts.
AV is monitored via WSC on workstations. Can push scans through script. Managed separatelyMonitors ANY Antivirus using Windows Security Center as long as it shows up on the Windows Action Center.
Microsoft Windows Defender,
built into Windows 8, 10,
or Server 2016
MonitorMonitor (community script)
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Automation - User Accounts
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M/A/C User Accounts - LocalVia ScriptVia ScriptYesVia ScriptYesVia Script or built-in actionYesNoNoYesYesNoYes
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M/A/C User Accounts - DomainVia ScriptVia ScriptYesVia ScriptVia scriptVia ScriptVia scriptNoNoYesVia ScriptNoYes
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Patch Management
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WindowsYesYes YesYesYesYesYesYesYesyesYesYesYesYesYesYesYesYes
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Windows 10 Feature UpdatesYesYes YesYesyesYesYes
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MicrosoftYesYesYesYesYesYesYesYesYesyesYesYesYesYesYesYesYes
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3rd Party
ComStore/Chocolatey
YesA ($ Addon, AppCare or Ninite)YesYesYesYes ($ Addon, Ninite)YesVia scriptyesYesYesYesVia Ninite pluginYesYes (Addon)Yes
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macOS
Single "install updates" script
YesnoYesNo (on 2017 roadmap)Novia scriptNoNoNoYesNoYesLimited, via Mac Scripts
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WUA monitorYesyesYes
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Plugins & Addons
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