ABCDEFGHIJKLMNOPQRSTUVWX
1
AteraBarracuda (AVG) Managed WorkplaceBluetrait.ioConnectWise Automate (LabTech)ContinuumDatto (AEM)KaseyaLansweeperN-able RMM (Logic Now)N-able N-centralNaveriskNinjaOneOptiTunePanorama9PulsewayServoyantSyncroMSP
2
Last Updated2021/06/12
3
Architecture (Server)Updated 6/12/2021
4
Cloud?YesYesYesHosting available (on AWS)YesYesYesPossibleYesHosting availableYesYesYesYesYesYesYes
5
On Premises?NoYesNoYesNoNoYesYesNoYesYesNoYesNoYesNoNo
6
On Premises allows database accessN/AYesN/AYesN/AN/AYesYesN/ANoYesN/AYesN/AYesN/AN/A
7
On Premises installation type/reqsN/AN/AWindows, Application InstallerN/AN/AWindows RequirementsWindows RequirementsN/ALinux Appliance (based on CentOS 6.x)Windows Server 2012 R2, IIS, SQL Server 2016, Xeon 4 core, 8GB RAMN/AWindows Server 2016, IIS, SQL Server 2017 Standard, Xeon, 8GB RAMN/AN/AN/A
8
9
Core Features
10
Run ScriptsYes (.bat, .ps1, .sh, msi and exe)YesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
11
Scripting Engine / AppYesYesYesYesYesYesYes (deployment module)YesYesYesYesYesYesYesYesYes, Syncro PS cmdlets for various taks
12
Script Creation in RMMYes, can run as system or userYesYesYesYesYesYesYesYesYesNoYesYesYesYesYesYes, can run as system or user
13
Do Scripts Actually Run?YesYesYesYesSometimesYesYesYesYesYesYesYesYesYesYesYesYes
14
Run External Scripts (PS, VBS, BAT)Yes, Growth plan: Unlimited, Pro/Standard plans: 20MB limitYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
15
Is Script Output Helpful?YesYesYesYesSometimesYesYesYesYesYesYesYesYesYesYesYesYes
16
Does Windows Patching Work?YesYesYesYesSometimesYesYesYesYesYesYesYesYesYesYesYesPartial, see notes
17
User Application Experience MonitoringNoYesYesNoCan monitor app crashes and BSOD but no filters
18
Network route visualize/troubleshootNoYes (via Auvik)ForthcomingPartially (Connected assets)YesYesBandwith MonitoringNoNo
19
API Provided by VendorYes (REST) Yes (JSON)Yes (REST)Yes (REST)Yes (REST)Yes (REST)Yes (helpdesk only)YesYes (SOAP/XML)YesYesYesYes (REST)Yes (REST & Cloud)Yes
20
NOC - Server Direct SupportNoYesNoOptional - thru IT by DesignOptional - 2 levelsNoYesYesYesNoYes (LiveVHD), GMS LiveNoAvailableYesNo
21
Client/End User White Label HelpdeskYesYesNoYesOptionalYesYes (MSP Manager)YesYesYesYesN/ANoNo
22
23
Background Control
24
ChatYes, in app chat including file transferNoNoYesYesYesYesNoYes, via Remote AccessYesYesYes, via TeamViewer/SplashtopNoBroadcast messagesYesNoYes
25
Local User & Group ManagementCMD OnlyYesBasic & Via ScriptingUsers onlyYesCMD OnlyCMD OnlyYesCMD OnlyScripting EngineCMD onlyCMD, PowerShell PromptYesYesVia CMD/Scripting
26
Command PromptYes YesNoYesYesYesYesYesYesYesYesYes YesNoYesYesYes
27
PowershellYesNoNoYesYesYesYesYesYesYesYesYes, via Scripting and full-blown CLIYesYesYesYes
28
ProcessesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
29
Screenshot/ViewNoYesNoOn RequestYesYesYes (request/Live Connect thumbnail)YesYes via Take ControlYes via Take ControlNoNoYesNoYesYesYes
30
ServicesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
31
Uninstall Apps (click to uninstall)NoNo, silently w/built in scriptsYesYesNoNoYesYesYesYesYesYesYesYesYesNoVia Community Scripting Library
32
Normal System Refresh Rate1 Hourvariable, 5 min default30 SecondsVaries1 hourPersistentConfigurable15 minute default 24x7 frequency, Constant heartbeat from endpoints for connectivity15 secondsInstant1 minVariableCustomisableVaries
33
Fastest System Refresh Rate Available60 sec1 min5 Seconds5 sec (FasTalk)1 hour / 5 sec30 sec (legacy)1 min5 minutes 24x7 check frequency, constant heartbeat from endpoints for connectivityRefesh Now ButtonReal Time1 min3 seconds1 second1 MinInstant to 6 hours depending on item
34
Force System RefreshYesYesYesYesYesYesYesYesYesYesNoYesYesYesVia script: https://pastebin.com/z2ehJVdH
35
Event ViewerYesYesYesYesYes, via LogMeIn ProYes, only when onlineYes (via Live Connect)YesTop 10 critical events AND ability to monitor for specific Event IDs on a 5 minute intervalYes via Take ControlYesYesYesYesYes
36
File ManagerYes, via in app Chat and Splashtop YesNoYesYes, via LogMeIn ProYesYes (via Live Connect)NoYes, via Remote AccessYesYesYes, Native + via Teamviewer/splashtop/connectwise controlYesYesYes
37
RebootYesYesYesYesYesYesYes (via Agent Procedure)YesYesYesYesYesYesYesYesYes
38
Startup managementYesYesNoYesNoServices (via Live Connect)YesYesYesYesYesYesNoNoNo
39
40
Systems Management & Automation
41
System-Wide PoliciesYesYesYesYesYesYesEasyYesYesYesYesYesYesYesYesPolicies apply to devices directly
42
Company PoliciesYesYesYes (via Tags)YesYesYesEasyYesYesYesYesYesYesSortaYesPolicies apply to devices directly
43
Endpoint PoliciesYesYesYes (via Tags)YesYesYesEasyYesYesYesYesYesYesYesSortaYes
44
45
PSA
46
Built Into THEIR BRAND of PSAYes, Single system with PSAYesYes, Single system with PSAYesNoYesYesOptionalOptionalYesNoNoNoYesNoYes, Single system with PSA
47
RMM Company Owns Which PSA?Single system with PSANoneSingle System with PSAConnectWiseNoneAutotaskKaseya BMS (Vorex)MSP Manager (formerly Capzure)MSP Manager (formerly Capzure)NaveriskN/AN/APulseway PSANoneSingle System with PSA
48
API for custom integrationYesYesYesYesYesYesYesYes
49
50
3rd Party PSA Integrations
51
AutotaskVia APIYesNoYesYesYesYesYesYesYesYesNoYesYesYesVia API (also have Autotask Importer)
52
ConnectWiseVia APIYesNoYesYesYesYes (Add-on $)YesYesYesYesNoNoNoYesVia API (also have ConnectWise Importer)
53
SalesforceVia APIYesNoNoNoYes Both integratable through API or email scraping.CustomNoNoNoDesk.comNoVia API
54
TigerPawVia APIYesNoYesYesYesYes Both integratable through API or email scraping.YesNoNoNoNoNoYesVia API
55
Customizable API integrationVia APIYesYesYesYesYesYesYesYes
56
57
Backup Integrations
58
AcronisMonitorMonitoring policyNoMonitor (Plugin)NoYesLicensed Add-onMonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoVia Community Scripting Library
59
AltaroMonitorNoNoNoMonitorMonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNo
60
AppAssureMonitorMonitoring policyNoMonitor (Plugin)NoVia PolicyConfig/Monitor (Plugin)MonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNo
61
ArcserveMonitorMonitoring policyNoMonitor/Deploy/Config (Plugin)NoVia PolicyMonitorMonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNo
62
CloudberryMonitorNoNoSummary/Alert (Plugin) with more comingNoVia PolicyMonitor (EventID)MonitorMonitor (EventID)YesYes, and resell (30% discount)NoNoPartial, for billing and overdue backup tickets
63
CrashPlanMonitorNoNoNoMonitorMonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoVia Community Scripting Library
64
DattoMonitorBuilt in Service ModuleNoMonitor (Plugin)NoYesMonitor (Plugin)MonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoAPI integration
65
IntronisMonitorNoNoYesLicensed Add-onMonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNo
66
Solarwinds BDRIntegratedNoNoNoNoYes IntegratedYes IntegratedNoMonitor (EventID)Monitor (EventID)NoNo
67
StorageCraftMonitorMonitoring policyNoConfig/MonitorYesVia PolicyMonitor (Plugin)MonitorMonitorMonitor (EventID)YesMonitor (EventID)NoYes
68
Symantec / VeritasMonitorBuilt in Service ModuleNoMonitor (Plugin)YesVia PolicyMonitor (Plugin)MonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitor
69
VeeamMonitorMonitoring policyNoMonitor/Deploy/Config (Plugin)NoVia PolicyConfig/Monitor (Plugin)MonitorMonitorMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorVia Community Scripting Library
70
OtherService modules for: Axcient, Infrascale, NoContinuity247, eFolder, VaultLogix, Windows Server Backup, Zenith BDRAEBMonitorMonitor (EventID)Native Image/File and FolderNoYes (Windows Server Backup)
71
72
Vendor Security Stance
73
SPF Record
74
DKIM
75
DMARC
76
DNSSEC
77
78
Security Features of the RMM Provider and Platform
79
Customer Lockbox (Prevent support from accessing the tenancy without authorisation)YesNoNoYes: Support doesn't have access to tenant data
80
Monitored by a 24/7 SOCYesYes
81
KillswitchYes (Managed by Datto)Yes
82
WAFYesPartial, Cloud onlyNoNoYes
83
Automated code reviewsYesNo
84
Regular 3rd party code audit/reviewsYesYes
85
MFAYesYesYesYesYes, SMS + TOTP + YubikeyYes, Required
86
SAML/SSOYesNoNoYes
87
Script/Code SigningNoNoNoYes, Script integrity checks with SHA26
88
MSP Scripts/Uploads - Scanned for malicious artifactsNoNo
89
IP Allow list for managementYesYesYesNoYesPartial, only for sub-accounts
90
Log Access/SIEM IntegrationNoNoNoNo
91
Adherence to global & regional security principlesYesYes
92
Proactive security processesYesYes
93
94
Security Solution Integrations
95
AVGMonitorYesNoLimited version monitoringNoVia UAVLicensed Add-onMonitorMonitorMonitorMonitor (EventID)Monitor (Security Centre)MonitorMonitorNoYes
96
AviraYesNoNoVia UAVMonitorMonitor (EventID)Monitor (Security Centre)MonitorMonitorNo
97
BitDefenderMonitorNoYesYesNoYesYes (Plugin)MonitorYes (white labeled)Yes (white labeled)YesPartial, Only Antimalware ModuleMonitorMonitorNoYesYes
98
Comodo SecurityMonitorNoNoNoNoVia UAVMonitorMonitorNoMonitor (EventID)Monitor (Security Centre)MonitorMonitorNo
99
ESETMonitorMonitorNoYesNoYesYes (Plugin)MonitorMonitorMonitorMonitor (EventID)Monitor (Security Centre)MonitorMonitorYesYes
100
EmsisoftNoYesMonitorMonitor (EventID)Monitor (Security Centre)MonitorMonitorYes