| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | Datto (AEM) | Atera | ConnectWise Automate (LabTech) | Cloud Management Suite | Continuum | Kabuto | Kaseya | Lansweeper | Baracuda (AVG) Managed Workplace | Naverisk | NinjaRMM | OptiTune | Panorama9 | Pulseway | Servoyant | Solarwinds MSP RMM (Formerly Logic Now) | Solarwinds N-Central | SyncroMSP | Bluetrait.io | |||||||
2 | Architecture (Server) | *Updated as of July 5, 2019* | *Updated as of July 5, 2019* | |||||||||||||||||||||||
3 | Cloud? | Yes | Yes | Hosting available (on AWS) | Yes | Yes | Yes | Yes | Possible | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Hosting available | Yes | Yes | ||||||
4 | On Premises? | No | No | Yes | No | No | Yes | Yes | Yes | Yes | No | Yes | No | Yes | No | No | Yes | No | No | |||||||
5 | On Premise allows database access | N/A | N/A | Yes | N/A | N/A | Yes | Yes | Yes | Yes | N/A | Yes | N/A | Yes | N/A | N/A | No | N/A | N/A | |||||||
6 | On Premise installation type/reqs | N/A | N/A | Windows, Application Installer | N/A | N/A | Windows Requirements | Windows Requirements | Windows Server 2012 R2, IIS, SQL Server 2016, Xeon 4 core, 8GB RAM | N/A | Windows Server 2016, IIS, SQL Server 2017 Standard, Xeon, 8GB RAM | N/A | N/A | N/A | Linux Appliance (based on CentOS 6.x) | N/A | N/A | |||||||||
7 | ||||||||||||||||||||||||||
8 | Core Features | |||||||||||||||||||||||||
9 | Run Scripts | Yes | Yes (.bat, .ps1, .sh, msi and exe) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes - very decent engine with callbacks to the RMM platform | Yes | |||||||
10 | Scripting Engine / App | Yes | Yes | Yes | Yes | Yes | Yes (deployment module) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes, Syncro PS cmdlets for various taks | Yes | ||||||||
11 | Script Creation in RMM | Yes | Yes, can run as system or user | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes, can run as system or user | Yes | ||||||||
12 | Do Scripts Actually Run? | Yes | Yes | Yes | Yes | Sometimes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||
13 | Run External Scripts (PS, VBS, BAT) | Yes | Yes, Growth plan: Unlimited, Pro/Standard plans: 20MB limit | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||
14 | Is Script Output Helpful? | Yes | Yes | Yes | Yes | Sometimes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||
15 | Does Windows Patching Work? | Yes | Yes | Yes | Sometimes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||
16 | WIndows Patching Built-in? | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||
17 | User Application Experience Monitoring | No | Yes | Yes | Can monitor app crashes | No | ||||||||||||||||||||
18 | Network route visualize/troubleshoot | Forthcoming | Yes (via Auvik) | Partially (Connected assets) | Bandwith Monitoring | No | Yes | Yes | No | No | ||||||||||||||||
19 | API Provided by Vendor | Yes (REST) | Yes (REST) | Yes (REST) | Yes (REST) | Yes (REST) | Yes (helpdesk only) | Yes | Yes | Yes | Yes (REST) | Yes (REST & Cloud) | Yes | Yes (SOAP/XML) | Yes | Yes (JSON) | ||||||||||
20 | NOC - Server Direct Support | No | No | Optional - thru IT by Design | Optional - 2 levels | Yes | Yes | No | Yes (LiveVHD), GMS Live | No | Available | Yes | Yes | Yes | No | No | ||||||||||
21 | Client/End User White Label Helpdesk | Yes | Yes | Yes | Optional | Yes | Yes | Yes | Yes | N/A | No | Yes (MSP Manager) | Yes | No | No | |||||||||||
22 | ||||||||||||||||||||||||||
23 | Background Control | |||||||||||||||||||||||||
24 | Chat | Yes | Yes, in app chat including file transfer | Yes | Yes | Yes | No | No | Yes | Yes, via TeamViewer/Splashtop | No | Broadcast messages | Yes | No | Yes, via Remote Access | Yes | Yes | No | ||||||||
25 | Command Prompt | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | No | ||||||||
26 | Local User & Group Management | CMD Only | CMD Only | Users only | Yes | Yes | CMD Only | Yes | Yes | CMD only | CMD, PowerShell Prompt | Yes | Yes | CMD Only | Scripting Engine | Via CMD/Scripting | Basic & Via Scripting | |||||||||
27 | Powershell | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes, via Scripting and full-blown CLI | Yes | Yes | Yes | Yes | Yes | Yes | No | |||||||||
28 | Processes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||
29 | Screenshot/View | Yes | No | On Request | Yes | Yes | Yes (request/Live Connect thumbnail) | Yes | Yes | No | No | Yes | No | Yes | Yes | Yes via Take Control | Yes via Take Control | Yes | No | |||||||
30 | Services | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||
31 | Uninstall Apps (click to uninstall) | No | No | Yes | No | Yes | Yes | No, silently w/built in scripts | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Via Community Scripting Library | Yes | ||||||||
32 | Normal System Refresh Rate | 1 hour | 1 Hour | Varies | 15 mins | Persistent | Configurable | variable, 5 min default | Instant | 1 min | Variable | Customisable | Varies | 15 minute default 24x7 frequency, Constant heartbeat from endpoints for connectivity | 15 seconds | Instant | 30 Seconds | |||||||||
33 | Fastest System Refresh Rate Available | 1 hour / 5 sec | 60 sec | 5 sec (FasTalk) | 30 sec (legacy) | 1 min | 1 min | Real Time | 1 min | 3 seconds | 1 second | 1 Min | 5 minutes 24x7 check frequency, constant heartbeat from endpoints for connectivity | Refesh Now Button | Instant | 5 Seconds | ||||||||||
34 | Force System Refresh | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||
35 | Event Viewer | Yes, only when online | Yes | Yes | Yes, via LogMeIn Pro | Yes (via Live Connect) | Yes | Yes | Yes | Yes | No | Yes | Top 10 critical events AND ability to monitor for specific Event IDs on a 5 minute interval | Yes via Take Control | Yes | No | ||||||||||
36 | File Manager | Yes | Yes, via in app Chat and Splashtop | Yes | Yes, via LogMeIn Pro | Yes (via Live Connect) | No | Yes | Yes | Yes, Native + via Teamviewer/splashtop | Yes | Yes | Yes, via Remote Access | Yes | Yes | No | ||||||||||
37 | Reboot | Yes | Yes | Yes | Yes | Yes | Yes | Yes (via Agent Procedure) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||
38 | Startup management | No | Yes | Yes | Services (via Live Connect) | Yes | Yes | Yes | Yes | Yes | No | No | Yes | Yes | No | |||||||||||
39 | ||||||||||||||||||||||||||
40 | Systems Management & Automation | |||||||||||||||||||||||||
41 | System-Wide Policies | Yes | Yes | Yes | Yes | Yes | Easy | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||
42 | Company Policies | Yes | Yes | Yes | Yes | Yes | Easy | Yes | Yes | Yes | Yes | Yes | Sorta | Yes | Yes | Yes | Yes | Yes (via Tags) | ||||||||
43 | Endpoint Policies | Yes | Yes | Yes | Yes | Yes | Easy | Yes | Yes | Yes | Yes | Yes | Yes | Sorta | Yes | Yes | Yes | Yes (via Tags) | ||||||||
44 | ||||||||||||||||||||||||||
45 | PSA | |||||||||||||||||||||||||
46 | Built Into THEIR BRAND of PSA | Yes | Single system with PSA | Yes | planned | No | Yes | Yes | Yes | Yes | No | No | No | Yes | No | Optional | Optional | Single System with PSA | Single System with PSA | |||||||
47 | RMM Company Owns Which PSA? | Autotask | Single system with PSA | ConnectWise | None | RepairShopr | Kaseya BMS (Vorex) | None | Naverisk | N/A | N/A | Pulseway PSA | None | MSP Manager (formerly Capzure) | MSP Manager (formerly Capzure) | Single System with PSA | Single System with PSA | |||||||||
48 | API for custom integration | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||||||
49 | ||||||||||||||||||||||||||
50 | 3rd Party PSA Integration | |||||||||||||||||||||||||
51 | Autotask | Yes | Via API | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | Via API (also have Autotask Importer) | No | |||||||||
52 | ConnectWise | Yes | Via API | Yes | Yes | Yes (Add-on $) | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Via API (also have ConnectWise Importer) | No | |||||||||
53 | Salesforce | Via API | No | No | Yes | No | No | No | Desk.com | No | Yes Both integratable through API or email scraping. | Custom | Via API | No | ||||||||||||
54 | TigerPaw | Via API | Yes | Yes | Yes | Yes | No | No | No | No | No | Yes | Yes Both integratable through API or email scraping. | Yes | Via API | No | ||||||||||
55 | Customizable API integration | Via API | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||||||||||||
56 | Other/RepairShopr | |||||||||||||||||||||||||
57 | Backup Integration | |||||||||||||||||||||||||
58 | Acronis | Yes | Monitor | Monitor (Plugin) | No | No | Licensed Add-on | Monitoring policy | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | Monitor | Monitor | Via Community Scripting Library | No | |||||||||
59 | Altaro | Monitor | No | No | Monitor | No | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | Monitor | Monitor | No | ||||||||||||
60 | AppAssure | Via Policy | Monitor | Monitor (Plugin) | No | No | Config/Monitor (Plugin) | Monitoring policy | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | Monitor | Monitor | No | ||||||||||
61 | Arcserve | Via Policy | Monitor | Monitor/Deploy/Config (Plugin) | No | No | Monitor | Monitoring policy | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | Monitor | Monitor | No | ||||||||||
62 | Cloudberry | Via Policy | Monitor | Summary/Alert (Plugin) with more coming | No | No | No | Monitor (EventID) | Yes | Yes, and resell (30% discount) | No | No | Monitor (EventID) | Monitor | Yes, for billing and overdue backup tickets | No | ||||||||||
63 | CrashPlan | Monitor | No | No | Monitor | No | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | Monitor | Monitor | Via Community Scripting Library | No | |||||||||||
64 | Datto | Yes | Monitor | Monitor (Plugin) | No | No | Monitor (Plugin) | Built in Service Module | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | API integration | Monitor | Monitor | No | |||||||||
65 | Intronis | Monitor | No | Yes | Licensed Add-on | No | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | Monitor | Monitor | No | ||||||||||||
66 | Solarwinds BDR | Integrated | No | No | No | No | No | Monitor (EventID) | Monitor (EventID) | No | No | Yes Integrated | Yes Integrated | No | ||||||||||||
67 | StorageCraft | Via Policy | Monitor | Config/Monitor | No | Yes | Monitor (Plugin) | Monitoring policy | Monitor (EventID) | Yes | Monitor (EventID) | No | Yes | Monitor | Monitor | No | ||||||||||
68 | Symantec / Veritas | Via Policy | Monitor | Monitor (Plugin) | No | Yes | Monitor (Plugin) | Built in Service Module | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | Monitor | Monitor | Monitor | No | |||||||||
69 | Veeam | Via Policy | Monitor | Monitor/Deploy/Config (Plugin) | No | No | Config/Monitor (Plugin) | Monitoring policy | Monitor (EventID) | Monitor (EventID) | Monitor (EventID) | No | No | Monitor | Monitor | Monitor | Via Community Scripting Library | No | ||||||||
70 | Other | AEB | Continuity247, eFolder, VaultLogix, Windows Server Backup, Zenith BDR | Monitor | Service modules for: Axcient, Infrascale, | Monitor (EventID) | Monitor (EventID) | No | Yes (Windows Server Backup) | No | ||||||||||||||||
71 | ||||||||||||||||||||||||||
72 | Antivirus/malware Integration | |||||||||||||||||||||||||
73 | AVG | Via UAV | Monitor | Limited version monitoring | No | No | Licensed Add-on | Monitor | Yes | Monitor (EventID) | No | Monitor | Monitor | No | Yes | Monitor | Monitor | No | ||||||||
74 | Avira | Via UAV | Yes | No | No | Monitor | Monitor (EventID) | No | Monitor | Monitor | No | No | ||||||||||||||
75 | BitDefender | Yes | Monitor | Yes | No | No | Yes (Plugin) | Monitor | No | Yes | Basic, Only Antimalware Module | Monitor | Monitor | No | Yes | Yes (white labeled) | Yes (white labeled) | Yes | Yes | |||||||
76 | Comodo Security | Via UAV | Monitor | No | No | No | Monitor | Monitor | No | Monitor (EventID) | No | Monitor | Monitor | No | No | No | ||||||||||
77 | ESET | Yes | Monitor | Yes | No | No | Yes (Plugin) | Monitor | Monitor | Monitor (EventID) | No | Monitor | Monitor | Yes | Yes | Monitor | Monitor | No | ||||||||
78 | Emsisoft | Yes | No | Yes | Monitor | Monitor (EventID) | No | Monitor | Monitor | Yes | No | |||||||||||||||
79 | Kaspersky | Yes | Monitor | No | No | No | Licensed Add-on | Monitor | Monitor | Monitor (EventID) | No | Monitor | Monitor | Yes | Yes | Monitor | Monitor (community script) | No | ||||||||
80 | MalwareBytes | Via UAV | Licensed Add-on | No | No (removed early 2018) | Licensed Add-on | Monitor | No | Monitor (EventID) | Planned | Monitor | Monitor | No | Monitor | Monitor | No | ||||||||||
81 | Sophos | Yes | Monitor | No | No | No | Monitor | Monitor | Monitor | Monitor (EventID) | No | Monitor | Monitor | No | Yes | Monitor | Monitor (community script) | Via Community Scripting Library | No | |||||||
82 | Symantec Endpoint | Via UAV | Monitor | Yes | No | No | Yes (Plugin) | Monitor | Yes | Monitor (EventID) | No | Monitor | Monitor | No | Yes | Monitor | Monitor | No | ||||||||
83 | Trend Worry-Free | Yes | Monitor | Yes | No | No | Yes (Plugin) | Monitor | Monitor | Monitor (EventID) | No | Monitor | Monitor | No | Yes | Monitor | Monitor (community script) | No | ||||||||
84 | Vipre | Via UAV | Monitor | Yes | No | No | No | Monitor | Monitor | Monitor (EventID) | Yes | Monitor | Monitor | No | yes | Yes | Monitor | No | ||||||||
85 | SentinelOne | Via UAV | No | Yes | Monitor & Deploy via script | Via Community Scripting Library | No | |||||||||||||||||||
86 | Webroot | Yes | Yes | Yes | No | Yes, Included | Yes (Plugin) | Monitor | No | Monitor (EventID) | Yes | Monitor | Monitor | No | yes | Monitor + Deploy (via script) | Monitor (community script) | Yes | Yes | |||||||
87 | Other | McAfee Endpoint/VirusScan Enterprise, Panda Endpoint | Emsisoft w/ Monitoring | Monitor | Any antivirus can be added manually | Yes by event ID's. Set alerts and even attach scripts to run on alerts. | AV is monitored via WSC on workstations. Can push scans through script. Managed separately | Monitors any Antivirus that shows up in Windows Security Center | Microsoft Windows Defender, built into Windows 8, 10 or Server 2016 | Monitors any Antivirus that shows up in Windows Security Center | No | |||||||||||||||
88 | ||||||||||||||||||||||||||
89 | Automation - User Accounts | |||||||||||||||||||||||||
90 | M/A/C User Accounts - Local | Via Script | Via Script | Yes | Via Script | Yes | Via Script or built-in action | Yes | Via Script | Via script | Via Script | Yes | Yes | No | Yes | Create Local Admin | ||||||||||
91 | M/A/C User Accounts - Domain | Via Script | Via Script | Yes | Via Script | Via script | Via Script | Via script | Via Script | Via script | Via Script | Yes | Via Script | No | Yes | No | ||||||||||
92 | ||||||||||||||||||||||||||
93 | Patch Management | |||||||||||||||||||||||||
94 | Windows | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||
95 | Windows 10 Feature Updates | Yes | Yes | Yes | Yes | yes | Yes | Yes | Yes | Yes | No, can be scripted | Yes | ||||||||||||||
96 | Microsoft | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||||||
97 | 3rd Party | Yes | Yes | A ($ Addon, AppCare or Ninite) | Yes | Yes | Yes | Yes ($ Addon, Ninite) | Yes | Via script | yes | Yes | Yes | Yes | Via Ninite plugin | Yes 85+ applications | Yes | Yes, uses a version of Chocolatey internally, every 2hrs | No | |||||||
98 | macOS | ComStore Scripts | Yes | no | Yes | No (on 2017 roadmap) | No | Via script | Via Script | Yes | No | Yes | No | Yes | Limited, via Mac Scripts | No | No | |||||||||
99 | WUA monitor | Yes | Yes | yes | No | Yes | Yes | No | No | |||||||||||||||||
100 |
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