RMM Comparison
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ConnectWise Automate (LabTech)Solarwinds MSP (Logic Now)Managed WorkplaceKaseyaN-CentralAEMAteraNinjaContinuumNaveriskPulsewayServoyant
Cloud Management Suite
KabutoPanorama9
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URL
http://www.labtechsoftware.com/it-providers/solutions/remote-monitoring-management
https://www.maxfocus.com/
http://www.avg.com/ww-en/managed-workplace
http://www.kaseya.com/products/vsa
http://www.n-able.com/
http://www.autotask.com/solutions/endpoint-management
https://www.atera.com/http://www.ninjarmm.com/
https://www.continuum.net/
http://www.naverisk.com/
https://www.pulseway.com/
http://servoyant.com/
https://www.repairtechsolutions.com/kabuto/
https://panorama9.com/
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Architecture (Server)
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Cloud?Hosting available (on AWS)YesYesYesHosting availableYesYesYesYesYesYesYesYesYesYes
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On Premises?YesNoYesYesYesNoNoNoNoNoYesNoNoNo
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On Premise allows database accessYesN/AYesYesNoN/AN/AN/AN/AYesYesN/AN/A
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Core Features
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Run ScriptsYesYesYesYesYesYesYesYesYesYesYesYesYes
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Scripting Engine / AppYesYesYesYesYesNoYesYesvia uploaded scriptYesYesYes
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Script Creation in RMMYesYesYesYesYesYesYesNoYesNoYesYes
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Do Scripts Actually Run?YesYesYesYesYesYesYesYesSometimesYesYesYesYes
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Run External Scripts (i.e., PS, VBS, Batch)
YesYesYesYesYesYes
Yes, 20MB Limit on base plan
YesYesvia uploaded scriptYesYesYes
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Is Script Output Helpful?YesYesYesYesYesYesYesYesSometimesSometimesYesSometimesYes
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Does Windows Patching Work?YesYesYesYesYesYes
Yes, new elaborate reporting
YesSometimesSometimesYesSometimesYes
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WIndows Patching Built-in?YesYesYesYesYesYesYesYesYesYesYesYesYesYes
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API Provided by VendorRoadmap (Plugin SDK Available)Yes Yes (REST)Yes (SOAP/XML)NoYes (REST)YesNo.API for autotask/CWYes - REST and Cloud API
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NOC - Server Direct SupportOptional - thru IT by DesignNoYesNoNoYes (LiveVHD)Optional - 2 levelsYes
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Client / End User White Label HelpdeskYesYesYesYesYesNoOptionalNo
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Background Control
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ChatYesYes, via Remote AccessNoYesYesYes
Yes, via Integrated Splashtop
Yes, via TeamviewerYesYesYesNo
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Command PromptYesYesYesYesYesYesYes Yes YesYesYesYes
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Local User & Group ManagementUsers onlyCMD OnlyYesCMD OnlyCMD Only
By command prompt only
CMD OnlyNoYesYesYes
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PowershellYesYesNoYesYesYesYesYes, via Policy + CLINoYesYesYes
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ProcessesYesYesYesYesYesYesYesYesYesYesYesYes
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Screenshot/ViewOn RequestYes via MSP AnywhereYes
Yes (request/Live Connect thumbnail)
NoYesNoNoYesYesYesYes
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ServicesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Uninstall Apps (click to uninstall)YesYes
No, silently w/built in scripts
YesYes
Only via custom script
YesYes
No, but provides Uninstall String using LogMeIn
YesYesNo
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Normal System Refresh RateVariesInstantvariable, 5 min defaultPersistent15sec-4hrs by event type, license1 hourPersistantInstantCustomisableVaries
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Fastest System Refresh Rate Available5 sec (FasTalk)5 min1 min30 sec (legacy)1 hour / 5 sec60 sec1 min1 second1 Min
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Force System RefreshYesYesYesYesYesYesYesNoYesYesYes
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Event ViewerYesLimited - Critical events onlyYesYes (via Live Connect)
Yes (via MSP Connect)
Yes, only when online
YesYesVia LogMeIn ProYesYes
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File ManagerYesvia Remote AccessYesYes (via Live Connect)Yes
File Transfer only
Via SplashtopYes, via TeamviewerVia LogMeIn ProYesYes
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RebootYesYesYesYes (via Agent Procedure)YesYesYesYesYesYesYesYes
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Startup managementYesYesYesServices (via Live Connect)YesNoYesNoNo
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Systems Management & Automation
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System-Wide PoliciesEasyNoYesEasyEasyEasyEasyYesYesYesYes
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Company PoliciesEasyPartialYesEasyEasyEasyEasyYesYesYesSortaYes
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Endpoint PoliciesYesYesYesEasyEasyEasyEasyYesYesYesSorta
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PSA
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Built Into THEIR BRAND of PSAYesOptionalYesYesYesYesSingle system with PSANoNoYesNoplanned
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RMM Company Owns Which PSA?ConnectWiseMax ServiceDeskNoneKaseya BSMMSP Manager (formerly Capzure)AutotaskSingle system with PSANoneNonePulseway PSANone
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3rd Party PSA Integration
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AutotaskYesYesYesYesYesYesVia APIYesYesYesYesYesYes
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ConnectWiseYesYesYesYes (Add-on $)YesYesVia APIYesYesYesNoYes
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SalesforceYesNoVia APINoNoNo
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TigerPawYesYesYesVia APINoYesNoYes
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Other/RepairShopr
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Backup Integration
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AcronisMonitor (Plugin)MonitorMonitoring policyLicensed Add-onComingMonitorMonitor (EventID)NoMonitor (EventID)Nonone
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AltaroMonitorNoMonitorMonitorMonitorMonitor (EventID)NoMonitor (EventID)No
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AppAssureMonitor (Plugin)MonitorMonitoring policyConfig/Monitor (Plugin)MonitorMonitorMonitor (EventID)NoMonitor (EventID)No
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ArcserveMonitor/Deploy/Config (Plugin)MonitorMonitoring policyMonitorIntegrated MonitorNo
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Cloudberry
Summary/Alert (Plugin) with more coming
Monitor (EventID)NoYesMonitorResell. Integration Q3 endNo
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CrashPlanMonitorNoMonitorMonitorMonitorNoNo
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DattoMonitor (Plugin)MonitorBuilt in Service ModuleMonitor (Plugin)MonitorMonitorMonitorMonitor (EventID)NoMonitor (EventID)NoAPI integration
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IntronisMonitorNoLicensed Add-on$0.00YesMonitorCreates TicketsNo
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Max Online BackupYesNoNoMonitorIntegratedNoNo
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StorageCraftConfig/MonitorMonitorMonitoring policyMonitor (Plugin)MonitorMonitorFull IntegrationYesYes
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Symantec / VeritasMonitor (Plugin)MonitorBuilt in Service ModuleMonitor (Plugin)MonitorMonitorMonitor (EventID)Monitor (EventID)NoMonitor
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VeeamMonitor/Deploy/Config (Plugin)MonitorMonitoring policyConfig/Monitor (Plugin)MonitorMonitorMonitor (EventID)NoMonitor (EventID)NoMonitor
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OtherService modules for: Axcient, Infrascale, MonitorAEBContinuity247via monitoring sets, but not integrated
Yes (Windows Server Backup)
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Antivirus/malware Integration
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AVGLimited version monitoringMonitorYesLicensed Add-onMonitorNoNoYesnoneMonitor
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AviraYesNo
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BitDefenderYesYes (OEM Version)NoYes (Plugin)Yes (white labeled)MonitorMonitorNoNoYesMonitor
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Comodo SecurityNoNoNoMonitorMonitorNoNoMonitor
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ESETYesMonitorMonitorYes (Plugin)MonitorMonitorMonitorNoYesYesMonitor
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KasperskyNoMonitorMonitorLicensed Add-on
Monitor (community script)
YesMonitorNoYesYesMonitor
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MalwareBytesLicensed Add-onMonitorNoLicensed Add-onNoScriptsPlannedYes, IncludedNo
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SophosNoMonitorMonitorMonitorMonitor (community script)MonitorMonitorNoNoYesMonitor
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Symantec EndpointYesMonitorYesYes (Plugin)MonitorMonitorMonitorNoNoYesMonitor
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Trend Worry-FreeYesMonitorMonitorYes (Plugin)
Monitor (community script)
MonitorMonitorNoNoYesMonitor
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VipreYesYesMonitorNoMonitorMonitorYesNoNoyesMonitor
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WebrootYesMonitor + Deploy (via script)NoYes (Plugin)
Monitor (community script)
YesYesPlannedYes, IncludedNoyesMonitor
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Other
Yes by event ID's. Set alerts and even attach scripts to run on alerts.
MonitorMonitor (community script)Monitors ANY Antivirus using Windows Security Center as long as it shows up on the Windows Action Center.AV is monitored via WSC on workstations. Cannot push scans or manage through SPOGEmsisoft w/ MonitoringMonitor
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Automation - User Accounts
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M/A/C User Accounts - LocalYesNoYesYesYesNoVia ScriptNoVia ScriptYesYes
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M/A/C User Accounts - DomainYesNoVia scriptVia scriptYesNoVia ScriptNoVia ScriptYesVia Script
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Patch Management
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WindowsYesYesYesYesYesAYesYesYesyesYesYesYesYesYes
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MicrosoftYesYesYesYesYesBYesYesYesYesYesYesYesYes
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3rd PartyA ($ Addon, AppCare or Ninite)YesVia scriptYes ($ Addon, Ninite)Yes (Addon)CVia NiniteDue April/May 2017YesVia Ninite pluginYesYesYes
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macOSYesvia scriptNo (on 2017 roadmap)No (on 2017 roadmap)NoYesNonoYes
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Plugins & Addons
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WarrantyMasterYesYesIncludedYes (one-way -> WM)YesYesJanuary 2017YesYesNoNo
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AntivirusYesYes, Bitdefender, VipreYesYesYes (Bitdefender)YesYes, webrootYes, Webroot, VipreYes, WebrootBitdefenderYes, Pulseway AVYes
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AV Cost per seat$1.00$1.00$0.5-$1$1.00
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IT GlueYesYesNoYesYesYesPlannedYesYesNoNo
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Backups
StorageCraft /Veeam / Veeam Endpoint / Acronis
MAX BackupShadow Protect, Infrascale
Acronis, StorageCraft & proprietary
Yes (addon)Autotask SoonrMax Online BackupLease of softwareContinuity247
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EFSSCentreStackNo
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Web FilteringYes.yesYes (Bitdefender)No
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Mail ProtectionYesAviraNo
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