RMM Comparison
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AEM (Datto)AteraConnectWise Automate (LabTech)
Cloud Management Suite
ContinuumKabutoKaseyaManaged WorkplaceNaveriskNinjaRMM
OptiTune Enterprise Edition
Panorama9PulsewayServoyant
Solarwinds MSPRMM (formerly Logic Now)
Solarwinds N-Central
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URL
http://www.autotask.com/solutions/endpoint-management
https://www.atera.com/
http://www.labtechsoftware.com/it-providers/solutions/remote-monitoring-management
https://www.continuum.net/
https://www.repairtechsolutions.com/kabuto/
http://www.kaseya.com/products/vsa
http://www.avg.com/ww-en/managed-workplace
http://www.naverisk.com/
https://www.ninjarmm.com/
https://www.bravurasoftware.com/optitune/
https://panorama9.com/
https://www.pulseway.com/
http://servoyant.com/
www.solarwindsmsp.comwww.solarwindsmsp.com
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Architecture (Server)
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Cloud?YesYesHosting available (on AWS)YesYesYesYesYesYesYesYesYesYesYesYesHosting available
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On Premises?NoNoYesNoNoYesYesNoNoYesNoYesNoNoYes
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On Premise allows database accessN/AN/AYesN/AYesYesYesN/AYesN/AYesN/AN/ANo
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Core Features
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Run ScriptsYesYes (.bat, .ps1, .sh)YesYesYesYesYesYesYesYesYesYesYesYes
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Scripting Engine / AppYesYesYesYesYesYesvia uploaded scriptYesYesYesYesYesYes
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Script Creation in RMMYesYesYesYesYesYesNoNoYesYesYesYesYes
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Do Scripts Actually Run?YesSomeYesYesSometimesYesYesYesYesYesYesYesYesYes
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Run External Scripts (i.e., PS, VBS, Batch)
Yes
Yes, 20MB Limit on base plan
YesYesYesYesYesvia uploaded scriptYesYesYesYesYesYes
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Is Script Output Helpful?Yes
Yes | No: reports failures with no reason
YesYesSometimesYesYesSometimesYesYesYesSometimesYesYes
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Does Windows Patching Work?Yes
Some: reports failures but no useful info (update status report helps)
YesSometimesYesYesSometimesYesYesYesYesSometimesYesYes
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WIndows Patching Built-in?YesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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User Application Experience MonitoringIn BetaComing Soon
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Network route visualization/troubleshooting
In BetaComing Soon
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API Provided by VendorYes (REST)Yes (REST)Roadmap (Plugin SDK Available)No.Yes (REST) API for autotask/CWYesYes
Yes - REST and Cloud API
YesYes (SOAP/XML)
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NOC - Server Direct SupportNoNoOptional - thru IT by Design
Optional - 2 levels
YesYes (LiveVHD)NoYesNo
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Client / End User White Label HelpdeskYesYesYesOptionalYesYesNoNoYes
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Background Control
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ChatYes
Yes, via Integrated Splashtop
YesYesYesNoYes
Yes, via Teamviewer/splashtop
NoYesNoYes, via Remote AccessYes
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Command PromptYesYes YesYesYesYesYesYes YesYesYesYesYes
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Local User & Group Management
By command prompt only
CMD OnlyUsers onlyYesYesCMD OnlyYesCMD onlyYesYesCMD OnlyCMD Only
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PowershellYesSome - see Scripting aboveYesNoYesNoYesYes, via Policy + CLIYesYesYesYesYes
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ProcessesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Screenshot/ViewYesNoOn RequestYesYesYes (request/Live Connect thumbnail)YesYesYesYesYesYes via MSP AnywhereYes via MSP Anywhere
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ServicesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Uninstall Apps (click to uninstall)
Only via custom script
Some - failures with no reporting / reason
Yes
No, but provides Uninstall String using LogMeIn
YesNo, silently w/built in scriptsYesYesYesYesNoYesYes
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Normal System Refresh Rate1 hourvery inconsistent speedsVariesPersistentvariable, 5 min defaultInstantVariableCustomisableVariesInstant15sec-4hrs by event type, license
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Fastest System Refresh Rate Available1 hour / 5 sec
60 sec | Sometimes unavailable
5 sec (FasTalk)30 sec (legacy)1 min1 min3 seconds1 second1 Min5 min
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Force System RefreshYesSometimes unavailableYesYesYesYesNoYesYesYesYesYes
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Event Viewer
Yes, only when online
Yes, with errors every 2 minYesVia LogMeIn ProYes (via Live Connect)YesYesYesNoYesLimited - Critical events onlyYes (via MSP Connect)
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File ManagerYesVia SplashtopYesVia LogMeIn ProYes (via Live Connect)YesYes
Yes, via Teamviewer/splashtop
YesYesvia Remote AccessYes
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RebootYesYesYesYesYesYes (via Agent Procedure)YesYesYesYesYesYesYes
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Startup managementNoYesYesServices (via Live Connect)YesYesYesNoYesYes
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Systems Management & Automation
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System-Wide PoliciesEasyEasyEasyEasyYesYesYesYesYesYesNoEasy
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Company PoliciesEasyEasyEasyYesEasyYesYesYesYesSortaYesPartialEasy
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Endpoint PoliciesEasyEasyYesYesEasyYesYesYesYesSortaYesEasy
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PSA
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Built Into THEIR BRAND of PSAYesSingle system with PSAYesplannedNoYesYesNoNoYesNoOptionalYes
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RMM Company Owns Which PSA?AutotaskSingle system with PSAConnectWiseNoneKaseya BMS (Vorex)NoneNonePulseway PSANoneMax ServiceDesk, www.mspmanager.comMSP Manager (formerly Capzure)
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API for custom integrationYesYes
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3rd Party PSA Integration
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AutotaskYesVia APIYesYesYesYesYesYesNoYesYesYesYesYes
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ConnectWiseYesVia APIYesYesYes (Add-on $)YesYesYesNoNoYesYesYes
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SalesforceVia APINoNoYesNoNoNo
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TigerPawVia APIYesYesYesYesNoNoNoYesYes
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Other/RepairShopr
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Backup Integration
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AcronisYesMonitorMonitor (Plugin)noneNoLicensed Add-onMonitoring policyMonitor (EventID)Monitor (EventID)NoMonitor
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AltaroMonitorNoMonitorNoMonitor (EventID)Monitor (EventID)NoMonitorMonitor
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AppAssureMonitorMonitor (Plugin)NoConfig/Monitor (Plugin)Monitoring policyMonitor (EventID)Monitor (EventID)NoMonitorMonitor
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ArcserveMonitorMonitor/Deploy/Config (Plugin)MonitorMonitoring policyNoMonitorIntegrated
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CloudberryYesMonitor
Summary/Alert (Plugin) with more coming
NoResell. Integration Q1 2018Integration Q2 2018NoMonitor (EventID)
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CrashPlanMonitorNoMonitorNoNoMonitorMonitor
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DattoYesMonitorMonitor (Plugin)NoMonitor (Plugin)Built in Service ModuleMonitor (EventID)Monitor (EventID)NoAPI integrationMonitorMonitor
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IntronisMonitorCreates TicketsLicensed Add-onNoNoMonitor$0.00
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Solarwinds BDR (Formerly Max Online Backup)
IntegratedNoNoNoNoYesYes
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StorageCraftMonitorConfig/MonitorYesMonitor (Plugin)Monitoring policyYesYesMonitorMonitor
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Symantec / VeritasMonitorMonitor (Plugin)Monitor (Plugin)Built in Service ModuleMonitor (EventID)Monitor (EventID)NoMonitorMonitorMonitor
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VeeamYesMonitorMonitor/Deploy/Config (Plugin)NoConfig/Monitor (Plugin)Monitoring policyMonitor (EventID)Monitor (EventID)NoMonitorMonitorMonitor
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OtherAEBContinuity247MonitorService modules for: Axcient, Infrascale, via monitoring sets, but not integrated
Yes (Windows Server Backup)
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Antivirus/malware Integration
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AVGMonitorLimited version monitoringnoneNoLicensed Add-onYesMonitorNoYesMonitor
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AviraYesNo
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BitDefenderMonitorMonitorYesNoYes (Plugin)NoPlannedMonitorNoYesYes (OEM Version)Yes (white labeled)
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Comodo SecurityMonitorNoNoMonitorNoMonitorNoNo
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ESETMonitorMonitorYesNoYes (Plugin)MonitorMonitorYesYesMonitorMonitor
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KasperskyYesMonitorNoNoLicensed Add-onMonitorMonitorYesYesMonitorMonitor (community script)
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MalwareBytesScriptsLicensed Add-onYes, IncludedLicensed Add-onNoPlannedNoMonitorNo
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SophosMonitorMonitorNoNoMonitorMonitorMonitorNoYesMonitorMonitor (community script)
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Symantec EndpointMonitorMonitorYesNoYes (Plugin)YesMonitorNoYesMonitorMonitor
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Trend Worry-FreeMonitorMonitorYesNoYes (Plugin)MonitorMonitorNoYesMonitorMonitor (community script)
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VipreMonitorMonitorYesNoNoMonitorYesMonitorNoyesYes
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WebrootYesYesYesYes, IncludedYes (Plugin)NoYesMonitorNoyesMonitor + Deploy (via script)Monitor (community script)
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OtherEmsisoft w/ MonitoringMonitor
Yes by event ID's. Set alerts and even attach scripts to run on alerts.
AV is monitored via WSC on workstations. Cannot push scans or manage through SPOGMonitors ANY Antivirus using Windows Security Center as long as it shows up on the Windows Action Center.
Microsoft Windows Defender,
built into Windows 8, 10,
or Server 2016
MonitorMonitor (community script)
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Automation - User Accounts
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M/A/C User Accounts - LocalVia ScriptVia ScriptYesVia ScriptYesYesNoYesYesNoYes
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M/A/C User Accounts - DomainVia ScriptVia ScriptYesVia ScriptVia scriptVia scriptNoYesVia ScriptNoYes
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Patch Management
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WindowsYes
Yes | No:many failures with no indication why
YesYesYesYesYesYesyesYesYesYesYesYesYesYes
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Windows 10 Feature UpdatesYesYesYes
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MicrosoftYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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3rd Party
ComStore/Chocolatey
Via NiniteA ($ Addon, AppCare or Ninite)YesYesYesYes ($ Addon, Ninite)Via scriptYesYesYesVia Ninite pluginYesYes (Addon)
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macOS
Single "install updates" script
YesnoYesNo (on 2017 roadmap)via scriptNoNoYesNoYesLimited, via Mac Scripts
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WUA monitorYes
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Plugins & Addons
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WarrantyMasterYesJanuary 2017YesYesYes (one-way -> WM)IncludedNoYesNoYesYes
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AntivirusYesYes, webrootYesYes, WebrootYesYesYesBitdefenderYesYes, Pulseway AVYes, BitdefenderYes (Bitdefender)
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