RMM Comparison
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Datto RMM (AEM)
Atera
ConnectWise Automate (LabTech)
Cloud Management Suite
ContinuumKabutoKaseyaLansweeperManaged WorkplaceNaveriskNinjaRMM
OptiTune Enterprise Edition
Panorama9PulsewayServoyantSolarwinds MSPRMM (formerly Logic Now)Solarwinds N-CentralSyncro
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URLDattoAteraLabtechCloud Management SuiteContinuumKabutoKaseyaLansweeperAVGNaveriskNinjaRMMOptiTunePanorama9PulsewayServoyantSolarwindsSolarwindsSyncroMSP
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Architecture (Server) *Updated as of July 5, 2019* *Updated as of July 5, 2019*
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Cloud?YesYesHosting available (on AWS)YesYesYesYesPossibleYesYesYesYesYesYesYesYesHosting availableYes
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On Premises?NoNoYesNoNoYesYesYesYesNoYesNoYesNoNo Hosted OnlyYesNo
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On Premise allows database accessN/AN/AYesN/AN/AYesYesYesYesN/AYesN/AYesN/AN/ANoN/A
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Core Features
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Run ScriptsYes
Yes (.bat, .ps1, .sh, msi and exe)
YesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Scripting Engine / AppYesYesYesYesYesYes (deployment module)YesYesYesYesYesYesYesYesYesYes
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Script Creation in RMMYes
Yes, including run as system/user functionality
YesYesYesYesYesNoYesYesYesYesYesYesYesYes
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Do Scripts Actually Run?YesYesYesYesSometimesYesYesYesYesSometimesYesYesYesYesYesYesYes
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Run External Scripts (i.e., PS, VBS, Batch)Yes
Yes, Growth plan: Unlimited, Pro/Standard plans: 20MB limit
YesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Is Script Output Helpful?Yes
Yes: Output is the same as the cmd window
YesYesSometimesYesYesYesYesSometimesYesYesYesYesYesYesYes
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Does Windows Patching Work?YesYesYesSometimesYesYesYesYesYesYesYesYesYesYesYesYesYes
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WIndows Patching Built-in?YesYesYesYesYesYesYesNoYesYesYesYesYesYesYesYesYesYes
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User Application Experience MonitoringNoYesYesNo
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Network route visualization/troubleshootingYes (via Auvik)Partially (Connected assets)Bandwith MonitoringNoYesYesNo
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API Provided by VendorYes (REST)Yes (REST)Roadmap (Plugin SDK Available)Yes (REST)Yes (REST)Yes (helpdesk only) YesYesYesYes REST API
Yes - REST and Cloud API
YesYes (SOAP/XML)Yes
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NOC - Server Direct SupportNoNoOptional - thru IT by DesignOptional - 2 levelsYesYesNoYes (LiveVHD)NoAvailableYesYesYesNo
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Client / End User White Label HelpdeskYesYesYesOptionalYesNoYesNoN/ANoYes (MSP Manager)Yes
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Background Control
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ChatYes
Yes, in app chat including file transfer
YesYesYesNoNoYes
Yes, via Teamviewer/splashtop
NoBroadcast messagesYesNoYes, via Remote AccessYesVia Integration
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Command PromptYesYes YesYesYesYesYesYesYes YesNoYesYesYesYesYes
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Local User & Group Management
By command prompt only
CMD OnlyUsers onlyYesYesCMD OnlyYesYesCMD onlyCMD onlyYesYesCMD OnlyScripting EngineCMD Only
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PowershellYesYesYesYesYesYesNoYes
Yes, via Policy + Limited CLI
YesYesYesYesYesYes
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ProcessesYesYesYesYesYesYesYesYes
Partial (Highest CPU / Mem Usage, list is not full)
YesYesYesYesYesYesYes
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Screenshot/ViewYesNoOn RequestYesYes
Yes (request/Live Connect thumbnail)
YesYesNoNoYesNoYesYesYes via Take ControlYes via Take ControlYes
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ServicesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
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Uninstall Apps (click to uninstall)
Only via custom script
Only via custom scriptYesYes (via scripting, not one-click)YesYesNo, silently w/built in scriptsYesSometimesYesYesYesNoYesYes
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Normal System Refresh Rate1 hour1 HourVaries15 minsPersistentConfigurablevariable, 5 min defaultInstant1 minVariableCustomisableVaries
15 minute default 24x7 frequency, Constant heartbeat from endpoints for connectivity
15 secondsInstant
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Fastest System Refresh Rate Available1 hour / 5 sec60 sec5 sec (FasTalk)30 sec (legacy)1 min1 minReal Time1 min3 seconds1 second1 Min
5 minutes 24x7 check frequency, constant heartbeat from endpoints for connectivity
Refesh Now ButtonInstant
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Force System RefreshYesYesYesYesYesYesYesYesYesNoYesYesYesYesYesYes
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Event Viewer
Yes, only when online
YesYesVia LogMeIn ProYes (via Live Connect)YesYesYesYesNoYes
Top 10 critical events AND ability to monitor for specific Event IDs on a 5 minute interval
Yes via Take Control
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File ManagerYes
Via in app Chat and Splashtop
YesVia LogMeIn ProYes (via Live Connect)NoYesYes
Yes, via Teamviewer/splashtop
YesYesvia Remote AccessYesYes
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RebootYesYesYesYesYesYesYes (via Agent Procedure)YesYesYesYesYesYesYesYesYesYes
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Startup managementNoYesYesServices (via Live Connect)YesYesYesYesYesNoNoYesYes
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Systems Management & Automation
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System-Wide PoliciesEasyEasyEasyYesYesEasyYesYesYesYesYesYesYesYesEasyYes
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Company PoliciesEasyEasyEasyYesYesEasyYesYesYesYesYesSortaYesYesEasyYes
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Endpoint PoliciesEasyEasyYesYesYesEasyYesYesYesYesYesYesSortaYesEasyYes
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PSA
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Built Into THEIR BRAND of PSAYesSingle system with PSAYesplannedNoYesYesYesYesNoNoNoYesNoOptionalOptionalSingle System with PSA
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RMM Company Owns Which PSA?AutotaskSingle system with PSAConnectWiseNoneRepairShoprKaseya BMS (Vorex)NoneNaveriskN/AN/APulseway PSANoneMSP Manager (formerly Capzure)MSP Manager (formerly Capzure)Single System with PSA
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API for custom integrationYesYesYesBasicYesYesSingle System with PSA
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3rd Party PSA Integration
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AutotaskYesVia APIYesYesYesYesYesYesNoYesYesYesYesYesVia API (also have Autotask Importer)
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ConnectWiseYesVia APIYesYesYes (Add-on $)YesYesYesNoNoNoYesYesYesVia API (also have ConnectWise Importer)
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SalesforceVia APINoNoYesNoNoNoDesk.comNoYes Both integratable through API or email scrapping.CustomVia API
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TigerPawVia APIYesYesYesYesNoNoNoNoNoYesYes Both integratable through API or email scrapping.YesVia API
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Customizable API integration to any PSAVia APIYesYesNoYesYesYes
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Other/RepairShopr
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Backup Integration
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AcronisYesMonitorMonitor (Plugin)noneNoLicensed Add-onMonitoring policyMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitorVia Community Scripting Library
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AltaroMonitorNoMonitorNoMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitor
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AppAssureVia PolicyMonitorMonitor (Plugin)NoConfig/Monitor (Plugin)Monitoring policyMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitor
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ArcserveVia PolicyMonitorMonitor/Deploy/Config (Plugin)NoMonitorMonitoring policyMonitor (EventID)Monitor (EventID)NoNoMonitorMonitor
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CloudberryVia PolicyMonitor
Summary/Alert (Plugin) with more coming
NoNoMonitor (EventID)YesYes, and resell (30% discount)NoNoMonitor (EventID)MonitorYes
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CrashPlanMonitorNoMonitorNoMonitor (EventID)Monitor (EventID)NoNoMonitorMonitorVia Community Scripting Library
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DattoYesMonitorMonitor (Plugin)NoMonitor (Plugin)Built in Service ModuleMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoAPI integrationMonitorMonitor
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IntronisMonitorYesLicensed Add-onNoMonitor (EventID)Monitor (EventID)NoNoMonitorMonitor
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Solarwinds BDR (Formerly Max Online Backup - IASO)IntegratedNoNoNoNoMonitor (EventID)NoNoYes IntegratedYes Integrated
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StorageCraftVia PolicyMonitorConfig/MonitorYesMonitor (Plugin)Monitoring policyMonitor (EventID)YesMonitor (EventID)NoYesMonitorMonitor
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Symantec / VeritasVia PolicyMonitorMonitor (Plugin)YesMonitor (Plugin)Built in Service ModuleMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitorMonitor
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VeeamVia PolicyMonitorMonitor/Deploy/Config (Plugin)NoConfig/Monitor (Plugin)Monitoring policyMonitor (EventID)Monitor (EventID)Monitor (EventID)NoNoMonitorMonitorMonitorVia Community Scripting Library
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OtherAEB
Continuity247, eFolder, VaultLogix, Windows Server Backup, Zenith BDR
MonitorService modules for: Axcient, Infrascale, Monitor (EventID)No
Yes (Windows Server Backup)
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Antivirus/malware Integration
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AVGMonitorLimited version monitoringNoNoLicensed Add-onMonitorYesMonitor (EventID)NoMonitorMonitorNoYesMonitorMonitor
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AviraYesNoNoMonitorMonitor (EventID)NoMonitorMonitorNo
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BitDefenderYesMonitorYesNoNoYes (Plugin)MonitorNoYesBasic - Only has Antimalware ModuleMonitorMonitorNoYesYes (white labeled)Yes (white labeled)Yes
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Comodo SecurityMonitorNoNoNoMonitorMonitorNoMonitor (EventID)NoMonitorMonitorNoNo
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ESETYesMonitorYesNoNoYes (Plugin)MonitorMonitorMonitor (EventID)NoMonitorMonitorYesYesMonitorMonitor
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EmsisoftNoYesMonitorMonitor (EventID)NoMonitorMonitorYes
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KasperskyYesMonitorNoNoNoLicensed Add-onMonitorMonitorMonitor (EventID)NoMonitorMonitorYesYesMonitorMonitor (community script)
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MalwareBytesScriptsLicensed Add-onNoNo (removed early 2018)Licensed Add-onMonitorNoMonitor (EventID)PlannedMonitorMonitorNoMonitorMonitor
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SophosYesMonitorNoNoNoMonitorMonitorMonitorMonitor (EventID)NoMonitorMonitorNoYesMonitorMonitor (community script)
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Symantec EndpointYesMonitorYesNoNoYes (Plugin)MonitorYesMonitor (EventID)NoMonitorMonitorNoYesMonitorMonitor
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Trend Worry-FreeYesMonitorYesNoNoYes (Plugin)MonitorMonitorMonitor (EventID)NoMonitorMonitorNoYesMonitorMonitor (community script)
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VipreMonitorYesNoNoNoMonitorMonitorMonitor (EventID)YesMonitorMonitorNoyesYesMonitor
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SentinelOneNoMonitor & Deploy via scriptVia Community Scripting Library
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WebrootYesYesYesNoYes, IncludedYes (Plugin)MonitorNoMonitor (EventID)YesMonitorMonitorNoyesMonitor + Deploy (via script)Monitor (community script)
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OtherMcAfee Endpoint/VirusScan Enterprise
Panda Endpoint
Emsisoft w/ MonitoringMonitorAny antivirus can be added manually
Yes by event ID's. Set alerts and even attach scripts to run on alerts.
AV is monitored via WSC on workstations. Can push scans through script. Managed separatelyMonitors ANY Antivirus using Windows Security Center as long as it shows up on the Windows Action Center.
Microsoft Windows Defender,
built into Windows 8, 10,
or Server 2016
Monitors ANY Antivirus using Windows Security Center as long as it shows up on the Windows Action Center.Monitor (community script)
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Automation - User Accounts
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M/A/C User Accounts - LocalVia ScriptVia ScriptYesVia ScriptYesVia Script or built-in actionYesNoNoVia ScriptYesYesNoYes
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M/A/C User Accounts - DomainVia ScriptVia ScriptYesVia ScriptVia scriptVia ScriptVia scriptNoNoVia ScriptYesVia ScriptNoYes
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Patch Management
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WindowsYesYes YesYesYesYesYesYesYesyesYesYesYesYesYesYesYesYes
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Windows 10 Feature UpdatesYesYes YesYesyesNoYesYesYes
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MicrosoftYesYesYesYesYesYesYesYesYesyesYesYesYesYesYesYesYesYes
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3rd PartyYesYesA ($ Addon, AppCare or Ninite)YesYesYesYes ($ Addon, Ninite)YesVia scriptyesYesYesYesVia Ninite pluginYes 85+ applicationsYes 30+ applicationsYes
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macOS
Single "install updates" script
YesnoYesNo (on 2017 roadmap)Novia scriptNoNoNoYesNoYesLimited, via Mac Scripts
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WUA monitorYesyesNoYesYes
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