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1 | Refno | StartDate | EndDate | IPAddress | Progress | Duration (in seconds) | Finished | RecordedDate | ResponseId | RecipientFirstName | RecipientEmail | ExternalReference | LocationLatitude | LocationLongitude | DistributionChannel | UserLanguage | Q_RecaptchaScore | Section 1: About you Thank you for taking the time to provide feedback on the application process. Q1 Who submitted your application? | Q2 Who is completing this survey? | Section 2: The application process Q4 How satisfied are you with the application process, on a scale from 0 to 10 where ‘0’ means ‘not at all satisfied’ and 10 means ‘completely satisfied’? | Q5 Please use the box below to provide us with your feedback on the application process. | Q6 Were you aware of, and did you make use of, the following (tick all that apply) | Q6 Were you aware of, and did you make use of, the following (tick all that apply) | Q6 Were you aware of, and did you make use of, the following (tick all that apply) | Q6 Were you aware of, and did you make use of, the following (tick all that apply) | Q6 Were you aware of, and did you make use of, the following (tick all that apply) | Q6 Were you aware of, and did you make use of, the following (tick all that apply) | Q6 Were you aware of, and did you make use of, the following (tick all that apply) | ||
2 | Content on our website | Videos on our YouTube channel | Q&A session | Customer contact centre | Discussing with a colleague | News media | Talked to an advisor or accountant | If you're willing for us to contact you about topics in this survey, please give your name | If you're willing for us to contact you about topics in this survey, please give your address | |||||||||||||||||||||
3 | 1 | 14/07/2021 03:31 | 14/07/2021 03:53 | 138.239.90.186 | 100 | 1324 | TRUE | 14/07/2021 03:53 | [redacted] | [redacted] | anonymous | EN | 0.9 | I did | I did | 5 | Form was very long. I wasn’t clear why you asked all the questions. | I was aware of this but didn't use it | I wasn't aware of this | I wasn't aware of this | I wasn't aware of this | I wasn't aware of this | I wasn't aware of this | |||||||
4 | 2 | 14/07/2021 03:43 | 14/07/2021 03:57 | 31.108.178.222 | 100 | 811 | TRUE | 14/07/2021 03:57 | [redacted] | [redacted] | anonymous | EN | 1 | I did | I did | 7 | I've written you a long email, everything is in it. My email addess is [redacted] | I made use of it | I made use of it | I made use of it | I made use of it | I was aware of this but didn't use it | I was aware of this but didn't use it | I was aware of this but didn't use it | [name] | [address] | ||||
5 | 3 | 20/07/2021 01:58 | 20/07/2021 02:18 | 164.172.134.28 | 100 | 1180 | TRUE | 20/07/2021 02:18 | [redacted] | [redacted] | anonymous | EN | 1 | Paid professional | I did | 10 | Form made it clear what you needed. No problems. | I made use of it | I made use of it | I made use of it | I made use of it | I was aware of this but didn't use it | I was aware of this but didn't use it | I was aware of this but didn't use it | [name] | [address] | ||||
6 | 4 | 14/07/2021 04:04 | 14/07/2021 04:18 | 181.172.119.153 | 100 | 818 | TRUE | 14/07/2021 04:18 | [redacted] | [redacted] | anonymous | EN | 1 | I did | I did | 4 | Timing of the application process was terrible. Right in the middle of our busiest time. Why can’t you come and visit people in real life to find out what we actually do? You want us to do all this work and you think that because you fund some of it, you can make us jump through hoops. You know that we rely on these grants but that doesn't mean that it's fair to make the process do difficult for small businesses who are trying our best. | I made use of it | I made use of it | I made use of it | I was aware of this but didn't use it | I was aware of this but didn't use it | I was aware of this but didn't use it | I was aware of this but didn't use it | [name] | [address] | ||||
7 | 5 | 15/07/2021 03:55 | 15/07/2021 04:19 | 126.207.154.138 | 100 | 1428 | TRUE | 15/07/2021 04:19 | [redacted] | [redacted] | anonymous | EN | 0.9 | I did | I did | 7 | Somehow we puzzled it all out between us but it took ages and I don't understand why the complicated documents are in so many different places on your website, it would be much easier if I could have a proper book to refer to | I made use of it | I made use of it | I made use of it | I was aware of this but didn't use it | I was aware of this but didn't use it | I was aware of this but didn't use it | I was aware of this but didn't use it | [name] | |||||
8 | 6 | 19/07/2021 06:58 | 19/07/2021 07:07 | 104.205.240.79 | 100 | 567 | TRUE | 19/07/2021 07:07 | [redacted] | [redacted] | anonymous | EN | 0.9 | I did | I did | 8 | Took us a long time to complete the application but clear enough. | I made use of it | I made use of it | I was aware of this but didn't use it | I made use of it | I was aware of this but didn't use it | I made use of it | I made use of it | [name] | [address] | ||||
9 | 7 | 19/07/2021 07:21 | 19/07/2021 07:25 | 74.153.58.45 | 100 | 249 | TRUE | 19/07/2021 07:25 | [redacted] | [redacted] | anonymous | EN | 0.9 | I did | I did | 7 | No major problems. Just time-consuming. | I was aware of this but didn't use it | I was aware of this but didn't use it | I was aware of this but didn't use it | I was aware of this but didn't use it | I was aware of this but didn't use it | I was aware of this but didn't use it | I was aware of this but didn't use it | [name] | [address] | ||||
10 | 8 | 14/07/2021 02:45 | 14/07/2021 02:49 | 61.18.163.209 | 16 | 229 | FALSE | 21/07/2021 02:49 | [redacted] | [redacted] | anonymous | EN | 0.9 | 0 | ||||||||||||||||
11 | 9 | 24/07/2021 02:48 | 24/07/2021 02:56 | 186.64.248.15 | 100 | 464 | TRUE | 24/07/2021 02:56 | [redacted] | [redacted] | anonymous | EN | 1 | I did | I did | 9 | The webinar helped me understand what information I needed to have before I started my application. | I made use of it | I was aware of this but didn't use it | I made use of it | I made use of it | I was aware of this but didn't use it | I was aware of this but didn't use it | I was aware of this but didn't use it | [name] | [address] | ||||
12 | 10 | 24/07/2021 03:09 | 24/07/2021 03:22 | 210.42.55.125 | 100 | 788 | TRUE | 24/07/2021 03:22 | [redacted] | [redacted] | anonymous | EN | 1 | I did | I did | 1 | Not applicable | I was aware of this but didn't use it | I made use of it | I was aware of this but didn't use it | I made use of it | I wasn't aware of this | I was aware of this but didn't use it | I was aware of this but didn't use it | [name] | [address] | ||||
13 | 11 | 26/07/2021 05:24 | 26/07/2021 06:46 | 58.147.220.240 | 100 | 4894 | TRUE | 26/07/2021 06:46 | [redacted] | [redacted] | anonymous | EN | 1 | I did | I did | 6 | We’re only a tiny business. Can you not have a simpler grants process for people like us, a sort of two tier system? We don’t have a business manager so time filling out forms is time away from running the place. | I made use of it | I made use of it | I made use of it | I wasn't aware of this | I made use of it | I made use of it | I made use of it | [address] | |||||
14 | 12 | 02/08/2021 7:44 | 02/08/2021 8:19 | 149.173.62.19 | 100 | 2084 | TRUE | 02/08/2021 8:19 | [redacted] | [redacted] | anonymous | EN | 1 | Paid professional | I did | 8 | My professional adviser was able to guide me through the process which helped a lot. | I wasn't aware of this | I wasn't aware of this | I wasn't aware of this | I wasn't aware of this | I wasn't aware of this | I wasn't aware of this | [name] | [address] | |||||
15 | 13 | 02/08/2021 10:10 | 02/08/2021 10:25 | 35.216.64.228 | 100 | 941 | TRUE | 02/08/2021 10:25 | [redacted] | [redacted] | anonymous | EN | 1 | I did | I did | 8 | The online guidance was invaluable. | I made use of it | I made use of it | I made use of it | I made use of it | I was aware of this but didn't use it | I was aware of this but didn't use it | I was aware of this but didn't use it | [name] | [address] | ||||
16 | 14 | 02/08/2021 12:55 | 02/08/2021 13:16 | 13.69.80.241 | 16 | 1294 | TRUE | 02/08/2021 13:16 | [redacted] | [redacted] | anonymous | EN | 1 | I did | I did | I don't know why you are pestering me with questionnaires when you have already told me that I'm not eligible | ||||||||||||||
17 | 15 | 03/08/2021 3:00 | 03/08/2021 3:43 | 139.239.80.186 | 100 | 2572 | TRUE | 03/08/2021 3:43 | [redacted] | [redacted] | anonymous | EN | 1 | I did | I did | 5 | Why do you need the same information? Don’t you already have it? Frustrating to have to supply same stuff every time. It's going to create errors and makes for a lot of confusion. It didn't help that you have made mistakes in my account previously that I also had to correct. You must do better. | I made use of it | I made use of it | I made use of it | I made use of it | I was aware of this but didn't use it | I made use of it | I was aware of this but didn't use it | [name] | [address] | ||||
18 | 16 | 03/08/2021 9:26 | 03/08/2021 9:48 | 204.25.32.20 | 100 | 1342 | TRUE | 03/08/2021 9:48 | [redacted] | [redacted] | anonymous | EN | 1 | I did | I did | 8 | Found the whole application process straightforward thanks. | I made use of it | I made use of it | I wasn't aware of this | I wasn't aware of this | I was aware of this but didn't use it | I was aware of this but didn't use it | I was aware of this but didn't use it | ||||||
19 | 17 | 03/08/2021 13:13 | 03/08/2021 13:25 | 7.72.174.147 | 100 | 757 | TRUE | 03/08/2021 13:25 | [redacted] | [redacted] | anonymous | EN | 0.9 | I did | I did | 8 | Thanks to the woman on the helpline. A very friendly and helpful service. | I made use of it | I was aware of this but didn't use it | I made use of it | I was aware of this but didn't use it | I was aware of this but didn't use it | I was aware of this but didn't use it | I was aware of this but didn't use it | [name] | [address] | ||||
20 | 18 | 04/08/2021 6:48 | 04/08/2021 7:06 | 98.234.167.146 | 100 | 1112 | TRUE | 04/08/2021 7:06 | [redacted] | [redacted] | anonymous | EN | 1 | I did | I did | 5 | Very difficult to apply. My computer is very old and we don’t always have an internet connection. | I made use of it | I made use of it | I made use of it | I was aware of this but didn't use it | I wasn't aware of this | I wasn't aware of this | I was aware of this but didn't use it | [name] | |||||
21 | 19 | 02/08/2021 6:36 | 02/08/2021 7:02 | 70.65.142.241 | 0 | 1542 | FALSE | 09/08/2021 7:02 | [redacted] | [redacted] | anonymous | EN | 0 | |||||||||||||||||
22 | 20 | 09/08/2021 8:12 | 09/08/2021 8:23 | 117.109.94.163 | 100 | 679 | TRUE | 09/08/2021 8:23 | [redacted] | [redacted] | anonymous | EN | 0.9 | I did | I did | 5 | Took me a lot of time to get the evidence you demand, but once I’d got it I suppose the actual application was reasonably straightforward. | I made use of it | I made use of it | I was aware of this but didn't use it | I made use of it | I was aware of this but didn't use it | I made use of it | I was aware of this but didn't use it | [name] | [address] | ||||
23 | 21 | 02/08/2021 9:12 | 02/08/2021 9:43 | 43.216.43.25 | 16 | 1840 | FALSE | 09/08/2021 9:43 | [redacted] | [redacted] | anonymous | EN | 1 | 5 | Had to call the helpline three times. To be fair the adviser was able to tell me what was required each time. | |||||||||||||||
24 | 22 | 09/08/2021 9:54 | 09/08/2021 10:05 | 21.44.181.58 | 100 | 630 | TRUE | 09/08/2021 10:05 | [redacted] | [redacted] | anonymous | EN | 1 | I did | I did | 5 | Didn’t find the guidance helped. Not sure I answered some of the questions correctly. | I made use of it | I made use of it | I made use of it | I was aware of this but didn't use it | I wasn't aware of this | I was aware of this but didn't use it | I was aware of this but didn't use it | ||||||
25 | 23 | 09/08/2021 10:09 | 09/08/2021 10:16 | 139.62.182.235 | 100 | 402 | TRUE | 09/08/2021 10:16 | [redacted] | [redacted] | anonymous | EN | 0.9 | I did | I did | 7 | I suppose the application was as straightforward as it could be. We were grateful to get a grant again anyway. | I made use of it | I was aware of this but didn't use it | I made use of it | I was aware of this but didn't use it | I wasn't aware of this | I was aware of this but didn't use it | I wasn't aware of this | ||||||
26 | 24 | 09/08/2021 10:09 | 09/08/2021 10:19 | 57.213.133.37 | 100 | 584 | TRUE | 09/08/2021 10:19 | [redacted] | [redacted] | anonymous | EN | 1 | I did | I did | 8 | All ok thanks. | I made use of it | I made use of it | I made use of it | I made use of it | I wasn't aware of this | I was aware of this but didn't use it | I was aware of this but didn't use it | [name] | [address] | ||||
27 | 25 | 09/08/2021 10:13 | 09/08/2021 10:25 | 64.225.74.74 | 100 | 734 | TRUE | 09/08/2021 10:25 | [redacted] | [redacted] | anonymous | EN | 1 | I did | I did | 10 | Very grateful for the grant. Thank you. | I was aware of this but didn't use it | I made use of it | I made use of it | I made use of it | [name] | [address] | |||||||
28 | 26 | 09/08/2021 10:11 | 09/08/2021 10:32 | 5.75.203.107 | 100 | 1203 | TRUE | 09/08/2021 10:32 | [redacted] | [redacted] | anonymous | EN | 0.9 | I did | I did | 6 | I think it would be helpful to be clear upfront about how much time the application and getting supporting information takes. I hadn’t expected it to take so long! | I made use of it | I made use of it | I made use of it | I was aware of this but didn't use it | I wasn't aware of this | I wasn't aware of this | I wasn't aware of this | [name] | [address] | ||||
29 | 27 | 09/08/2021 10:20 | 09/08/2021 10:52 | 200.2.238.127 | 100 | 1909 | TRUE | 09/08/2021 10:52 | [redacted] | [redacted] | anonymous | EN | 0.9 | I did | I did | 8 | Could you review the grant timetable? Not the best time for us to be collecting together evidence and completing forms. Earlier would be better. Or give us a longer lead time before the deadline. This was really difficult to do in the time available and I'm not sure I've done it properly. Disappointing when this is so important to us. | I made use of it | I made use of it | I made use of it | I was aware of this but didn't use it | I wasn't aware of this | I was aware of this but didn't use it | I wasn't aware of this | [name] | [address] | ||||
30 | 28 | 09/08/2021 14:23 | 09/08/2021 14:37 | 250.224.2.3 | 100 | 824 | TRUE | 09/08/2021 14:37 | [redacted] | [redacted] | anonymous | EN | 1 | I did | I did | 6 | Please have more staff on the helpline. Had to wait ages for an answer, and when I did get an answer it seemed like all they were doing was reading from the same online thing that I could look up anyway. The whole thing is a nightmare. | I made use of it | I wasn't aware of this | I made use of it | I made use of it | I wasn't aware of this | I wasn't aware of this | I wasn't aware of this | ||||||
31 | 29 | 09/08/2021 14:15 | 09/08/2021 14:27 | 104.205.240.79 | 100 | 672 | TRUE | 09/08/2021 14:27 | [redacted] | [redacted] | anonymous | EN | 1 | I did | I did | 7 | Although it took a long time, it was straightforward | I made use of it | I made use of it | I was aware of this but didn't use it | I made use of it | I was aware of this but didn't use it | I made use of it | I made use of it | [name] | [address] | ||||
32 | 30 | 09/08/2021 14:49 | 09/08/2021 15:07 | 95.60.89.226 | 16 | 1065 | TRUE | 09/08/2021 15:07 | [redacted] | [redacted] | anonymous | EN | 1 | I did | I did | 8 | I was relieved to see the application process was the same as last year which speeded things up. | |||||||||||||
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