SDO COVID-19 Service Provider Updates
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OrganizationUpdates/Changes in Services/ Precautionary MeasuresDate UpdatedAgency Contact NameContact EmailLinkNotes
AHS Statewide
ESD (Department of Children and Families, Economic Services)All in person contact requirements for benefit programs have been waived until further notice. Staffing at the office is at the absolute minimum; people should be encouraged to use the 800# and upload documents via Individuals should call the Benefits Service Center at 1-800-479-6151 or apply online at Information and protocols are changing rapidly in response to state and federal entities and we are communicating several times daily with staff about these changes.3/31Ann Szeto or Sadie or
ESD (General Assistance)Eligibility will be determined over the phone at 800-479-6151 in coordination with the district management team for the client's home district. After 4.30 PM and on weekends, people should call VT 2-1-1. Many restrictions have been lifted including the self-pay requirement and the period of ineligibility. 3/31Ann Szeto or Sadie or
ESD (Reach Up)Reach Up Case Management contact will be via phone or other technology. Most Reach Up Case Managers are teleworking. We are encouraging electronic protocols and safe social distancing when applicable. There are changes happening rapidly with regard to federal programs and requirements. 3/31Jeanne Neal or Sadie or
FSD (Department of Children and Families, Family Services)Lisa
Greater Falls Warming ShelterWill be closing on Friday, March 20.3/18Louise
HCRSWe have formed an emergency response team that is meeting daily regarding all aspects of HCRS. HCRS has increased health screening protocols and community response protocols, to include screening scripts and universal precautions. Crisis Services are being provided to clients in hospital emergency rooms via telemedicine, HCRS has set up remote screening at Fairview Street, Springfield and Hartford and is diverting callers away from the emergency room for telemedicine screening or in person screening. Restricted visitors to our residential facilities outside of essential visitors with health screenings. HCRS is screening admissions for all residential admissions and may consider closing beds. HCRS has closed the Life Enrichment Center in Springfield. Limited gathering, no meetings over a certain number of people, no conferences internal or external and practicing social distancing. HCRS continues to work on remote protocols and technical capacity for other roles at the agency. HCRS continues to triage client need and develop crisis and support plans to ensure clients have access to supplies, medications and mental health supports and tech capacity for telehealth in the event of more restricted movement3/13Kate
Lincoln StreetCheryl
Mt Ascutney HospitalJill
North Springfield Baptist ChurchContaced by Springfield School District to be pick up location for meals for children, starting on Wednesday, 3/19.3/17Rev. George
Our PlaceClosed 4/1 - 4/6, will reopen 4/7. Providing bag lunches; reduced hours on M, T, W, F from 8am - 2pm4/1Lisa
Parks Place Community Resource CenterAfter meeting Tuesday night, the Parks Place Board of Directors has decided to close public access to our building in light of the COVID 19 pandemic and in an effort to stay ahead of developments.We understand that the majority of our providers are working remotely but there are still family visits occurring--something we value and want to continue while also protecting the health of all of our users, providers and staff. As such, we are going to post phone numbers and email addresses through which our neighbors can reach us to make appointments for services like faxing, copying and diapers from the diaper bank.The public will be given our general voice line and our staff will check this line twice an hour and get back in touch with the caller quickly.3/18Megan
PathwaysPathways staff are no longer attending community meetings or transporting clients. Pathways offices are not open to clients or other visitors for the time being. Cheryl
Phoenix HouseBethany
Precision Valley Disaster Recovery CommitteeCreated a mutual aid intake form on its website -
Volunteers or people in need can also call toll free 1-888-863-2815
Currently we have 12 volunteers and one person who expressed a need.
Volunteers are being provided to help deliver meals from the Springfield Family Center to 31 individuals and also assist at sites passing out school lunches.
4/2Rev. George
Senior SolutionsOpen with limited staff, HelpLine fully operational, restricting in-person contact with clients, meals on wheels being delivered with precautions for drivers, congregate meals closed, some are providing drive-through service. See our website for specifics. 3/16Mark BoutwellMBoutwell@seniorsolutionsvt.orgSenior Solutions HelpLine (802)885-2669 / Toll Free (866)673-8376Senior HelpLine remains open
SEVCAmeeting on regular basis, inc. Head Start and Weatherization program re: protocol; Family Services - more phone assists, if possible, if client is ill. Developing “sick bank” for staff who may not have sick time.3/10Pat
SMCS/SHGiven the evolving situation, for updates on Springfield Hospital services and services at all SMCS outpatient health centers please go to the SMCS website:, About tab, News, and click "More" on the SMCS Update page, or copy and paste this link in your browser:
Springfield Area Parent Child CenterIn response to the public health challenges we are currently faced with the Springfield Area Parent Child Center is making the following changes to our programs effective as of 5:30 Wednesday March 18th: our building will be closed to the public, PlayWorks Child Center will be closed, Home Visiting and other program staff will be connecting with families directly by phone, we are accepting phone calls at our main number 802-886-5242 or at our main email address from anyone who is struggling or has a question during this time. A member of our staff will be checking these messages daily and following up with families to offer support and resources. We plan to have diapers, wipes, formula, some food, and gas and grocery cards available for families and we will work with individuals to make a plan for pick up outside of the center. We will do our best to maintain a connection to families virtually through Facebook posts so please feel free to connect with us there. We wish the best for our community during this difficult time and remain available if there are emergent needs we can support with. 3/17Margot
Springfield Community Justice CenterOur Staff Members are working from home. We are continuing or Rep Panels via- Tele Conferencing.We are continuing other services as best we can. may contact us via e-mail or 802-376-8844. with any questions. Obviously our capacity to do direct services and contact is extremely Limited at this time.3/26/20Frank
Springfield Family CenterDue to the rapidly changing situation with respect to COVID-19, the Springfield Family Center will be changing some procedures for community meals, internal services and food shelf assistance in interest of safety our staff, volunteers and guests.In an effort to help “flatten the curve,” Springfield Family Center effective immediately will be implementing the following safety precautions: All community lunches will be prepped and handed out to go. There will be no congregate meals (sit down lunches) until further notice. All internal services (drop-in-center, laundry, shower) will be closed until further notice. Food Shelf procedure: Please call ahead to make an appointment at (802) 885-3646. We are happy to assist you in putting together your food box. A friendly reminder that the food shelf is open Monday, Tuesday & Friday 9:00-11:30 and 12:30-2:30. Today SFC is implementing the additional safety precations: If you are picking up a lunch or food box, we are asking that only one person come on the porch to the window at a time. If you have others in your party, please ask them to wait for you in the parking lot. When you arrive for your food pick up, please wait until the porch is empty before coming up to pick up your food. Everyone has a scheduled appointment and will have the opportunity to pick up. We will make sure folks are getting what they need. Please use the hand sanitizer we have provided prior to filling out any forms or collecting food. If you have come in contact with someone who is in quarantine or has been confirmed positive, or you are not feeling well yourself, we ask that you please use a face mask. We are happy to provide one for you. We are also in need of food donations as we are seeing a steady increase in individuals and families who are needing to access the food shelf. As such, we are going through food quickly. If you are able to donate, please either email me or call me and we can coordiante arrangements to get the food here. Thank you all so much for all you are doing!3/16Trisha
Springfield Housing AuthorityBill
Springfield Probation & ParoleJoe
Springfield School DistrictArranging school meal distribution.Martha Tarbell, Asst to Superintendent802-885-5120
Springfield School District PreK Program
Rachel Hunter, Pre-K Coordinator
Springfield Town LibraryClosed to the public. Staff available by phone M-F from 10-4 and email. See website for much more information and resources including downloadable books. 885-31083/19Sue Dowdell, Library
Springfield Warming ShelterSome volunteers are assiting with food shelf and meal deliveries from the Springfield Family Center and delivery of school lunches at various sites.
Closed for the rest of the year because most of our 70 volunteers are older and at risk for the Corona-19 virus, our staff are part time and also care for vulnerable adults, our shelter is a congregate shelter with not enough space to meet the social distancing requirements, we have only one congregate area to eat, and our shelter only operates overnight and cannot provide 24 hour support.
3/15Rev. George
SSHPHas implemented elevated safety precautions and closed programs to external visitors until further notice. Drop-In Center is open for SOS shelter clients only. Vulnerable clients moved from shelter to individual motel rooms this weekend. Foodworks beginning home deliveries this week. Meals dropped off to the SOS until further notice.Lee
Turning PointCenter is closed to the public; can call 802.885.4668 for info, M-F, 9-5 and all messages will be returned ASAP. To reach a Recovery Coach, call 802.885.4678 from 8 am - 8 pm. Links to online recovery resources are posted to their website - Johnsonspfldturningpoint@gmail.com
Twin Rivers Supervisory UnionMary
VCCI (VT Chronic Care Initiative)suspended its face to face visits March 13, 2020 at least through April 15th. Unfortunately, this encompasses all visits with members - whether in their homes, or shelters, homeless camps, motels. Our mutual population is vulnerable, so we are trying to keep them as healthy as possible, as well as our communities and our workforce. Our team has moved to telephonic case management – which will make it hard for our members with intermittent phone service or no phones at all; we’ll do the best we can. We will continue to manage referrals as they come in, and outreach members. Our team will certainly help spread the word about any alternative options for services (ESD | GA, community action, food shelves, food distributions etc) as we receive updates. Any questions at all, please do not hesitate to give VCCI a call. 3/16Danielle Van
VDH (Dept of Health)Vermont WIC is maintaining operations at the state and local levels.  WIC appointments  are being conduted by phone.  The nutrition education requirement has been temporarily lifted through the end of April, participants can go go to for information if they wish to. WIC is working with grocers to assure contract formula supplies are adequate.  If shelves are empty, WIC participants should go to the customer service desk.  We are also busy with COVID19 contact tracing, monitoring, specimen collection and surveillance activities.  Also, to support social distancing, car seat fitting stations have been closed until at least April 20.  Only women giving birth and their designated partner/caregiver (who has been cleared of COVID19 risk factors to enter the hospital) will be able to schedule a fitting.3/19Becky
VDOL (Dept of Labor)The Springfield Career Resource Center is open for virtual services but we have suspended in person services. Our signage directs clients to a variety of different options for assistance in filing an unemployment claim or to speak with one of the center staff for virtual assistance. There are six centers throughout the state that are accepting appointments for scheduled in person client services: Brattleboro, Benninton, Burlington, Barre, Rutland, St J3/18Cindy Delgattocindy.delgatto@vermont.gov to online unemployment form
Vermont 211; 1-866-652-4636 – toll free in VT; 802-652-4636 – from outside of Vermot; Text your zip code to 898211We are still operating 24/7. We are currently averaging 200 calls a day in our Contact Center. We have volunteers who are working shifts to help return calls. Please let us know if you are having difficulty connecting with our Contact Center and/or if you are not receiving a call back. We are still accepting COVID-19 general questions, housing hypervulnerable populations with ESD, and connecting folks to resources. Our Resource Staff are updating the database rapidly. Please send us updates--also, agencies have the ability to update their own information with their login. All staff are working remotely.3/30Stacy
Veterans Inc.Danielle
Voc Rehab (DAIL)Due to COVID concerns, we are cancelling in-person orientation for VR services that usually happens in SPR at the VR office on Wednesday mornings at 9 AM due to COVID. If individuals are interested in learning about VR services, they can contact us by phone and we can provide information by phone about accessing VR services. All of our services are being provided remotely at the present time and we are available to speak with people during regular business hours. We will return any messages left within 1-2 business days. If you have any questions, please feel free to call our main number at 289-0567.3/18Nancy
Windham & Windsor Housing TrustOffices closed to the public as of 3/16, all group activities that occur off-site suspended.3/15Jeanine
Windham Northeast Supervisory Union
Windsor County Youth ServicesTara
Women's Freedom CenterWomen's Freedom Center's shelters are open and we are continuing to provide 24hr support. All access is through our hotline. Advocates will continue to provide 24hr support, but will not be responding in-person to non-shelter situations, so any survivor needing support should contact the 24hr hotline - 254-6954. All shelters have two weeks of nonperishables and other necessary supplies. 3/
Youth Services, Inc.Our office is currently closed to visitors. All staff have moved to remote work. Able to drop off food, meds. and other resources (no face to face contact)
Youth Housing & case management: Conducting case management and other client services remotely. Over-18 referrals for case management paused while we regroup but we will continue to provide brief and referral services for new youth and families seeking resources.
Under-18 youth case management & family mediation referrals still open (remote)
JUMP (BF Mom's Group): Meeting remotely
Drop-in Dinner: Weds. free dinner (Bratt). is cancelled
Landlord Outreach: Developing plan for landlord outreach in the event that employment status impacts housing
BF & Brattleboro youth shelters are fully operational. No longer accepting new residents
Youth & Adult Restorative justice programs: including drivers license suspension, pre-trial and tamarack services, and other diversion programs are fully opeational (remotely).
Clinical department is not accepting new referrals until April 6 but will continue to see existing clients remotely
Youth Led Business: Still accepting referrals for participants. The business has closed but folks are still meeting remotely on Mon & Wed 3-6 and being stipended
Friends for Change (BF Youth Group): Still accepting referrals Meeting remotely every day at 12pm.

3/27Russell Bradbury-Carlin
Christine Linn