A
1
CHATBOT CONVERSATION SCRIPT
2
v3.0
3
by Hillary Black // Mav for UX Writers Collective
4
hiremav.com
5
hillary@hiremav.com
6
7
GOAL
8
The goal of this conversation script is to understand the structure, logic, and dialog of your chatbot.
9
10
HOW TO USE
11
1) The ⚙️ SETUP sheet allows you to configure and customize the types of Chatbot elements
12
2) Each of the sheets correlates to a specic Chatbot Flow. Think of a "Chatbot Flow" as part of you story. For example: Hello, Catch All, Main flows (Key intents) like Get Quote, Book a Flight etc.
13
3) Inside each Chatbot Flow there are multiple rows. Each row correlates to a specific response by the bot, a reponse by the user, or a backend action the bot will take. Read the script vertically.
14
4) For team sharing and handoff: Any sheet that is unlocked and red is currently active and being designed.
15
5) For team sharing and handoff: Any sheet that is locked and orange is currently under development.
16
6) For team sharing and handoff: Any sheet that is locked and green is currently live in the bot.