GBS13 Toplines.xlsx

	A	J	K	L	M	N	O	P	Q	R	S	T	U	V	W	X	Y	Z	AA	AB	AC	AD	AE	AF	AG	AH	AI	AJ	AK	AL	AM	AN	AO	AP	AQ	AR	AS	AT	AU	AV	AW	AX	AY	AZ	BA	BB	BC	BD	BE	BF	BG	BH	BI	BJ	BK	BL	BM	BN	BO	BP	BQ	BR	BS	BT	BU	BV	BW	BX	BY	BZ	CA	CB	CC	CD	CE	CF	CG	CH	CI	CJ	CK	CL	CM	CN
1		Netherlands	Brazil	S. Africa	Japan	Australia	Canada	Mexico
2	6. Do you work from locations other than one of your company’s major office locations 2.5 days a week or more?
3	a. Yes	45.0%	60.2%	53.4%	50.3%	54.0%	45%	64.4%
4	b. No	55.0%	39.8%	46.6%	49.7%	46.0%	55%	35.6%
5
6		Netherlands	Brazil	S. Africa	Japan	Australia	Canada	Mexico
7	2. Which do you think are the main drivers of flexible working? Please select any that apply.
8	a. Increasing demand to work closer to home by employees	36.4%	49.8%	52.3%	35.0%	52.4%	51%	47.5%
9	b. Increasing demand for better work:life balance	49.6%	62.2%	55.0%	57.0%	71.1%	66%	62.3%
10	c. Rising cost of commuting	19.1%	41.7%	45.2%	10.9%	32.3%	36%	37.1%
11	d. Rising cost of urban housing	19.0%	13.9%	11.2%	12.6%	16.3%	17%	13.8%
12	e. Desire to attract staff from a wider talent pool	19.5%	27.1%	27.0%	32.3%	33.0%	32%	30.2%
13	f. Need to create an agile organisation that can meet changing market demands	57.7%	54.9%	44.6%	39.0%	40.7%	37%	45.0%
14	g. Reduce leasehold property under-occupancy	20.4%	14.9%	22.3%	3.7%	17.3%	20%	14.8%
15	h. Comply with best-practice employee flexibility standards	26.1%	37.8%	28.4%	34.0%	27.2%	24%	38.9%
16
17
18		Netherlands	Brazil	S. Africa	Japan	Australia	Canada	Mexico
19	3. There is much talk in the media about co-working spaces. Which of the following factors do you think might be driving people in your sector to make use of them? Please agree or disagree with the following statements.
20	a. They offer a more creative environment than the regular office	67%	65%	75%	63%	68%	64%	74%
21	b. They offer the opportunity to meet professionals from different firms	84%	84%	87%	81%	80%	77%	86%
22	c. They offer great networking opportunities	74%	82%	87%	79%	83%	78%	81%
23	d. It is easier to meet other entrepreneurs	77%	76%	84%	77%	72%	69%	78%
24	e. It is the ideal environment for start-ups to thrive	84%	76%	85%	52%	72%	73%	58%
25	f. They help keep up to date with industry news	39%	41%	57%	54%	50%	44%	51%
26	g. They help keep skills/expertise up to date through interaction with other professionals	55%	57%	70%	70%	63%	58%	65%
27	h. They offer inspiration through shared skills or experience	72%	65%	75%	69%	72%	67%	68%
28	i. They are more casual about dress code	41%	49%	50%	49%	60%	57%	51%
29	j. They offer new business and new project opportunities	58%	76%	74%	66%	69%	61%	77%
30	k. They are more cost effective than fixed leasing arrangements	68%	81%	87%	75%	85%	83%	80%
31
32		Netherlands	Brazil	S. Africa	Japan	Australia	Canada	Mexico
33	4. Still thinking about collaborative workspaces, which do you think are, or might be, the problems they pose? Please agree or disagree with the following statements.
34	a. Client meetings need to be held in a more professional setting	76%	66%	72%	84%	76%	72%	77%
35	b. Internal business meetings need to be held in a more professional setting	49%	52%	52%	65%	51%	49%	59%
36	c. Lack of privacy	74%	64%	69%	84%	80%	77%	69%
37	d. Sensitive documents can be read by other businesses	62%	51%	70%	82%	74%	70%	61%
38	e. Lack of meeting room space	49%	51%	56%	73%	64%	59%	64%
39	f. Too much pressure to network	36%	20%	29%	46%	34%	30%	32%
40	g. Difficulties concentrating	61%	50%	49%	50%	62%	55%	43%
41	h. Employees from other firms look scruffy to visiting clients	69%	39%	54%	76%	62%	55%	50%
42	i. Shared internet connection results in lower bandwidth	49%	60%	61%	55%	59%	56%	69%
43	j. Shared kitchen is often smelly or dirty	37%	31%	45%	60%	51%	40%	57%
44
45		Netherlands	Brazil	S. Africa	Japan	Australia	Canada	Mexico
46	5. Do you agree, or disagree, that being able to operate from a work location that is physically close to customers/clients, definitely helps you to:
47	a. Boost sales	54%	74%	74%	58%	70%	70%	86%
48	b. Improve customer retention rates	75%	65%	76%	73%	70%	69%	79%
49	c. Improve customer satisfaction	64%	73%	77%	76%	73%	73%	80%
50	d. Respond to customer problems more rapidly and effectively	62%	79%	77%	82%	74%	71%	83%
51	e. Chase up customer payments	14%	34%	46%	41%	39%	37%	55%
52	f. Understand customers and markets better	47%	64%	64%	61%	64%	61%	67%
53	g. Improve our marketing effectiveness	44%	60%	72%	64%	63%	62%	63%
54	h. Develop better products	25%	46%	46%	44%	40%	38%	49%
55	i. Strike better deals with suppliers	31%	54%	52%	57%	45%	41%	56%
56	j. Increase our visibility	68%	75%	87%	65%	81%	81%	80%
57	k. Attract and retain top local talent	61%	63%	67%	54%	63%	62%	69%
58	l. Improve productivity	56%	70%	76%	59%	69%	62%	75%
59		Netherlands	Brazil	S. Africa	Japan	Australia	Canada	Mexico
60	6. Thinking of your meeting room space, which do you think are the major inconveniences? Please select any that apply.
61	a. Being interrupted by the boss	11.1%	26.0%	25.0%	15.0%	23.4%	19%	28.8%
62	b. Dirty cutlery and cups left over from the previous meeting	25.1%	44.7%	41.4%	34.1%	38.1%	33%	33.7%
63	c. Air conditioning too hot/cold	26.2%	41.2%	41.8%	32.3%	34.4%	29%	40.6%
64	d. Room is too big	11.2%	11.6%	11.4%	10.5%	13.2%	14%	16.1%
65	e. Room is too small	26.9%	32.9%	35.0%	38.7%	32.4%	32%	42.4%
66	f. Looks shabby to customers and prospective employees	23.8%	36.6%	33.4%	28.6%	34.0%	25%	23.2%
67	g. Conversations can be overheard	22.8%	55.9%	55.5%	66.4%	50.7%	48%	39.5%
68	h. Unreliable internet connection	15.7%	36.6%	33.9%	30.3%	28.4%	25%	40.2%
69	i. Unreliable projector or other meeting room facilities	16.1%	27.9%	34.5%	24.2%	29.6%	26%	29.2%
70	j. Lack of privacy when exiting and entering so everyone knows who attended the meeting	24.4%	41.7%	44.5%	40.8%	42.2%	41%	50.2%
71	k. Employees can see if we are interviewing new personnel	18.7%	38.6%	34.5%	37.3%	32.6%	31%	49.6%
72	l. Time is wasted travelling in to HQ, but no other space is available	14.4%	30.3%	29.8%	12.8%	24.0%	22%	24.8%
73	m. Other	28.5%	16.4%	11.8%	5.6%	12.4%	14%	9.6%
74
75		Netherlands	Brazil	S. Africa	Japan	Australia	Canada	Mexico
76	7. Which of the following statements do you most agree with?
77	My company revenues…
78	a. have risen in the last year	59.4%	37.2%	63.6%	51.9%	58.0%	54%	49.9%
79	b. have stayed flat in the last year	28.4%	38.4%	29.7%	37.3%	32.1%	33%	37.6%
80	c. have declined in the last year	12.2%	24.4%	6.7%	10.8%	9.9%	13%	12.5%
81	NET	47%	13%	57%	41%	48%	40%	37%
82		Netherlands	Brazil	S. Africa	Japan	Australia	Canada	Mexico
83	8. Which of the following statements do you most agree with?
84	My company profits…
85	a. have risen in the last year	56.0%	33.0%	58.3%	50.6%	53.2%	48%	41.5%
86	b. have stayed flat in the last year	29.0%	37.5%	32.3%	36.6%	36.4%	38%	43.1%
87	c. have declined in the last year	15.0%	29.5%	9.4%	12.8%	10.4%	14%	15.5%
88	NET	41%	4%	49%	38%	43%	35%	26%
89		Netherlands	Brazil	S. Africa	Japan	Australia	Canada	Mexico
90	9. Which of the following statements do you most agree with?
91	a. I believe the economy of my country is advancing strongly	37.7%	0.5%	7.8%	40.1%	17.5%	16%	10.5%
92	b. I expect the economy of my country to advance strongly in the second half of 2015	16.4%	41.2%	15.4%	13.9%	17.4%	17%	33.0%
93	c. I expect the economy of my country not to advance strongly until the first half of 2016	25.8%	24.7%	25.1%	20.3%	25.4%	35%	23.2%
94	d. I expect the economic recovery in my country not to advance strongly until the second half of 2016	20.1%	33.5%	51.6%	25.7%	39.6%	33%	33.3%
95
96	GBS13 BCI	122	85	106	111	107	106	99
97	GBS11 BCI	96	115	103	109	118	113	107	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
98		26	-30	4	1	-11	-7	-8
99		Netherlands	Brazil	S. Africa	Japan	Australia	Canada	Mexico
100	10. Bearing in mind lessons learnt from the global economic slowdown, which of the following are you now doing differently?