GBS13 Toplines.xlsx
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ABCDEFGHIJKLMNOPQRSTUVWXYZAAABACADAEAFAGAHAIAJAKALAMANAOAPAQARASATAUAVAWAXAYAZBABBBCBDBEBFBGBHBIBJBKBLBMBNBOBPBQBRBSBTBUBVBWBXBYBZCACBCCCDCECFCGCHCICJCKCLCMCN
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Global Average
UKUSAFrance
Germany
IndiaChina
Belgium
Netherlands
Brazil
S. Africa
Japan
Australia
CanadaMexico
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6. Do you work from locations other than one of your company’s major office locations 2.5 days a week or more?
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a. Yes50%47%39%51%46.0%54.1%51.2%46%45.0%60.2%53.4%50.3%54.0%45%64.4%
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b. No50%53%61%49%54.0%45.9%48.8%54%55.0%39.8%46.6%49.7%46.0%55%35.6%
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Global Average
UKUSAFrance
Germany
IndiaChina
Belgium
Netherlands
Brazil
S. Africa
Japan
Australia
CanadaMexico
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2.    Which do you think are the main drivers of flexible working? Please select any that apply.
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a.    Increasing demand to work closer to home by employees
48%48%48%51%48.3%48.0%44.3%56%36.4%49.8%52.3%35.0%52.4%51%47.5%
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b.    Increasing demand for better work:life balance61%68%64%62%62.8%59.4%53.1%60%49.6%62.2%55.0%57.0%71.1%66%62.3%
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c.    Rising cost of commuting32%44%38%26%25.6%30.5%35.2%31%19.1%41.7%45.2%10.9%32.3%36%37.1%
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d.    Rising cost of urban housing16%13%12%24%21.0%17.0%29.1%11%19.0%13.9%11.2%12.6%16.3%17%13.8%
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e.    Desire to attract staff from a wider talent pool29%36%39%24%21.9%30.9%30.9%23%19.5%27.1%27.0%32.3%33.0%32%30.2%
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f.     Need to create an agile organisation that can meet changing market demands
44%41%32%45%54.0%39.7%43.9%42%57.7%54.9%44.6%39.0%40.7%37%45.0%
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g.    Reduce leasehold property under-occupancy17%16%17%19%11.0%22.6%26.6%14%20.4%14.9%22.3%3.7%17.3%20%14.8%
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h.    Comply with best-practice employee flexibility standards31%23%27%28%22.8%35.3%46.9%36%26.1%37.8%28.4%34.0%27.2%24%38.9%
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17
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Global Average
UKUSAFrance
Germany
IndiaChina
Belgium
Netherlands
Brazil
S. Africa
Japan
Australia
CanadaMexico
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3.    There is much talk in the media about co-working spaces. Which of the following factors do you think might be driving people in your sector to make use of them? Please agree or disagree with the following statements.
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a.    They offer a more creative environment than the regular office
67%59%66%63%60%77%80%57%67%65%75%63%68%64%74%
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b.    They offer the opportunity to meet professionals from different firms
82%78%73%88%72%86%85%81%84%84%87%81%80%77%86%
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c.    They offer great networking opportunities80%79%79%79%74%88%79%73%74%82%87%79%83%78%81%
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d.    It is easier to meet other entrepreneurs74%67%68%80%69%81%70%72%77%76%84%77%72%69%78%
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e.    It is the ideal environment for start-ups to thrive74%72%68%75%78%80%85%78%84%76%85%52%72%73%58%
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f.     They help keep up to date with industry news48%41%46%46%35%59%60%45%39%41%57%54%50%44%51%
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g.    They help keep skills/expertise up to date through interaction with other professionals
62%55%63%63%49%73%72%61%55%57%70%70%63%58%65%
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h.    They offer inspiration through shared skills or experience69%64%69%75%58%74%73%66%72%65%75%69%72%67%68%
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i.      They are more casual about dress code50%52%59%55%33%56%52%43%41%49%50%49%60%57%51%
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j.      They offer new business and new project opportunities66%62%65%52%64%70%74%52%58%76%74%66%69%61%77%
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k.    They are more cost effective than fixed leasing arrangements
79%83%82%68%78%81%82%67%68%81%87%75%85%83%80%
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Global Average
UKUSAFrance
Germany
IndiaChina
Belgium
Netherlands
Brazil
S. Africa
Japan
Australia
CanadaMexico
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4.    Still thinking about collaborative workspaces, which do you think are, or might be, the problems they pose? Please agree or disagree with the following statements.
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a.    Client meetings need to be held in a more professional setting
76%76%73%74%84%81%87%72%76%66%72%84%76%72%77%
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b.    Internal business meetings need to be held in a more professional setting
56%50%50%49%64%68%68%55%49%52%52%65%51%49%59%
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c.    Lack of privacy 75%83%80%81%70%69%76%72%74%64%69%84%80%77%69%
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d.    Sensitive documents can be read by other businesses69%74%72%77%68%66%76%66%62%51%70%82%74%70%61%
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e.    Lack of meeting room space59%64%62%54%41%64%68%53%49%51%56%73%64%59%64%
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f.     Too much pressure to network 31%31%30%22%23%38%38%33%36%20%29%46%34%30%32%
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g.    Difficulties concentrating56%61%60%61%63%53%54%63%61%50%49%50%62%55%43%
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h.    Employees from other firms look scruffy to visiting clients
60%61%55%57%51%63%81%63%69%39%54%76%62%55%50%
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i.      Shared internet connection results in lower bandwidth 56%60%59%53%34%63%73%38%49%60%61%55%59%56%69%
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j.      Shared kitchen is often smelly or dirty46%51%43%37%41%52%65%37%37%31%45%60%51%40%57%
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45
Global Average
UKUSAFrance
Germany
IndiaChina
Belgium
Netherlands
Brazil
S. Africa
Japan
Australia
CanadaMexico
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5.    Do you agree, or disagree, that being able to operate from a work location that is physically close to customers/clients, definitely helps you to:
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a.    Boost sales67%61%73%69%54%79%65%56%54%74%74%58%70%70%86%
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b.    Improve customer retention rates71%62%74%62%75%80%74%56%75%65%76%73%70%69%79%
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c.    Improve customer satisfaction71%64%77%65%62%83%73%59%64%73%77%76%73%73%80%
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d.    Respond to customer problems more rapidly and effectively
74%65%75%68%67%86%84%65%62%79%77%82%74%71%83%
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e.    Chase up customer payments37%28%38%30%17%70%48%22%14%34%46%41%39%37%55%
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f.     Understand customers and markets better63%53%68%62%57%76%81%57%47%64%64%61%64%61%67%
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g.    Improve our marketing effectiveness63%48%65%74%48%78%84%53%44%60%72%64%63%62%63%
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h.    Develop better products40%29%42%39%23%57%60%26%25%46%46%44%40%38%49%
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i.      Strike better deals with suppliers46%34%43%35%28%64%66%38%31%54%52%57%45%41%56%
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j.      Increase our visibility74%76%81%74%41%84%70%70%68%75%87%65%81%81%80%
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k.    Attract and retain top local talent64%58%67%64%65%72%68%64%61%63%67%54%63%62%69%
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l.      Improve productivity65%54%67%57%43%80%80%56%56%70%76%59%69%62%75%
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Global Average
UKUSAFrance
Germany
IndiaChina
Belgium
Netherlands
Brazil
S. Africa
Japan
Australia
CanadaMexico
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6.    Thinking of your meeting room space, which do you think are the major inconveniences? Please select any that apply.
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a.    Being interrupted by the boss20%16%20%20%13.6%25.7%20.9%21%11.1%26.0%25.0%15.0%23.4%19%28.8%
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b.    Dirty cutlery and cups left over from the previous meeting
36%38%29%28%19.5%46.1%53.2%37%25.1%44.7%41.4%34.1%38.1%33%33.7%
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c.    Air conditioning too hot/cold34%35%31%28%22.9%40.1%34.7%40%26.2%41.2%41.8%32.3%34.4%29%40.6%
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d.    Room is too big13%11%10%18%17.5%15.9%16.3%13%11.2%11.6%11.4%10.5%13.2%14%16.1%
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e.    Room is too small35%33%34%32%34.4%43.0%43.5%30%26.9%32.9%35.0%38.7%32.4%32%42.4%
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f.     Looks shabby to customers and prospective employees29%31%26%26%17.0%35.5%55.6%17%23.8%36.6%33.4%28.6%34.0%25%23.2%
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g.    Conversations can be overheard47%46%47%47%29.6%53.3%64.5%33%22.8%55.9%55.5%66.4%50.7%48%39.5%
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h.    Unreliable internet connection29%31%26%24%14.2%38.9%44.1%17%15.7%36.6%33.9%30.3%28.4%25%40.2%
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i.      Unreliable projector or other meeting room facilities 27%29%28%19%19.8%39.5%38.3%21%16.1%27.9%34.5%24.2%29.6%26%29.2%
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j.      Lack of privacy when exiting and entering so everyone knows who attended the meeting
42%39%41%37%34.9%53.0%58.1%38%24.4%41.7%44.5%40.8%42.2%41%50.2%
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k.    Employees can see if we are interviewing new personnel34%32%31%33%28.0%46.8%39.9%28%18.7%38.6%34.5%37.3%32.6%31%49.6%
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l.      Time is wasted travelling in to HQ, but no other space is available
23%22%20%18%19.9%33.9%31.1%25%14.4%30.3%29.8%12.8%24.0%22%24.8%
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m.   Other15%13%14%16%25.6%12.6%11.0%20%28.5%16.4%11.8%5.6%12.4%14%9.6%
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75
Global Average
UKUSAFrance
Germany
IndiaChina
Belgium
Netherlands
Brazil
S. Africa
Japan
Australia
CanadaMexico
76
7.    Which of the following statements do you most agree with?
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My company revenues…
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a. have risen in the last year57%63%62%59%67.0%68.5%54.6%57%59.4%37.2%63.6%51.9%58.0%54%49.9%
79
b. have stayed flat in the last year31%29%29%30%26.7%25.6%30.9%30%28.4%38.4%29.7%37.3%32.1%33%37.6%
80
c. have declined in the last year11%8%9%12%6.4%5.9%14.6%13%12.2%24.4%6.7%10.8%9.9%13%12.5%
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NET46%56%53%47%61%63%40%45%47%13%57%41%48%40%37%
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Global Average
UKUSAFrance
Germany
IndiaChina
Belgium
Netherlands
Brazil
S. Africa
Japan
Australia
CanadaMexico
83
8. Which of the following statements do you most agree with?
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My company profits…
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a. have risen in the last year53%60%57%50%60.0%65.7%54.6%53%56.0%33.0%58.3%50.6%53.2%48%41.5%
86
b. have stayed flat in the last year34%31%33%37%31.6%26.1%29.7%34%29.0%37.5%32.3%36.6%36.4%38%43.1%
87
c. have declined in the last year13%10%10%14%8.3%8.2%15.7%13%15.0%29.5%9.4%12.8%10.4%14%15.5%
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NET40%50%47%36%52%58%39%40%41%4%49%38%43%35%26%
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Global Average
UKUSAFrance
Germany
IndiaChina
Belgium
Netherlands
Brazil
S. Africa
Japan
Australia
CanadaMexico
90
9. Which of the following statements do you most agree with?
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a. I believe the economy of my country is advancing strongly24%33%28%6%51.8%47.3%29.7%6%37.7%0.5%7.8%40.1%17.5%16%10.5%
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b. I expect the economy of my country to advance strongly in the second half of 2015
20%22%21%9%16.6%28.8%10.9%11%16.4%41.2%15.4%13.9%17.4%17%33.0%
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c. I expect the economy of my country not to advance strongly until the first half of 2016
25%21%20%37%13.7%15.8%24.6%43%25.8%24.7%25.1%20.3%25.4%35%23.2%
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d. I expect the economic recovery in my country not to advance strongly until the second half of 2016
31%24%31%48%17.9%8.1%34.9%39%20.1%33.5%51.6%25.7%39.6%33%33.3%
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GBS13 BCI1121241181001311411091071228510611110710699
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GBS11 BCI11412411296134137127102961151031091181131070000000000000000000000000000000000000000000000000000000000000000000000000000
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-2164-34-18526-3041-11-7-8
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Global Average
UKUSAFrance
Germany
IndiaChina
Belgium
Netherlands
Brazil
S. Africa
Japan
Australia
CanadaMexico
100
10. Bearing in mind lessons learnt from the global economic slowdown, which of the following are you now doing differently?
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