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About this task
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Purpose: to categorise the faults reported in the "problem" field
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Does the problem fit any of the of the given fault types? See list of fault types below.
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YES: select the matching "fault_type", leave empty "new_fault_type"
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NO: its something else: enter something in the "new_fault_type" column
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NO: not enough information: leave empty "fault_type" and "new_fault_type"
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Can you determine in which category the fault belongs?
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YES: select one of the values in the "fault_category" column
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NO: leave empty or select "Unknown" in the "fault_category" column
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"Notes"
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Please enter any comments you may have in this column
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For instance, if there are multiple faults you can enter detailed information here
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Fault Types
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Boot: Computer has issue during bootstrap phase, before loading OS
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Case/chassis: Damage to outer shell, broken hinge etc.
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Configuration: BIOS, drivers, OS settings, other software settings
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Integrated keyboard: Can be physical or software related issues; for liquid damage see "Internal damage"
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Integrated pointing device: Trackpad, touch bar etc.; for stylus use PC Accessory category
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Integrated media component: Physical or software related issues with built-in camera, microphone, speakers etc.
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Integrated screen: Can be physical or software related issues
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Internal damage: Internal components affected by liquids, impact etc.
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Integrated optical drive: CD/DVD
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Internal storage: Can be physical or software related issues
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Multiple: Please select a main fault type rather than Multiple wherever possible
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Operating system: Issues caused by the OS e.g. not updating, bad updatee etc.
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Other: A recognisable fault that does not fall into one of the listed fault types
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Overheating: Usually a hardware issue due to dirt and/or faulty fans
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Performance: Computer works but software is slow or crashes frequently
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Ports/slots/connectors: SD/SC card slot, headphone/power jack...
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Power/battery: Device does not power on, battery no longer charging etc.
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System board: Motherboard, memory, cards (gfx, audio…), CPU etc.
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Unknown: The fault cannot be determined
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Virus/malware: Issues due to the presence of malignant software or firmware