| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | |
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1 | About this task | |||||||||||||||||||||||||
2 | Purpose: to categorise the faults reported in the "problem" field | |||||||||||||||||||||||||
3 | Does the problem fit any of the of the given fault types? See list of fault types below. | |||||||||||||||||||||||||
4 | YES: select the matching "fault_type", leave empty "new_fault_type" | |||||||||||||||||||||||||
5 | NO: its something else: enter something in the "new_fault_type" column | |||||||||||||||||||||||||
6 | NO: not enough information: leave empty "fault_type" and "new_fault_type" | |||||||||||||||||||||||||
7 | Can you determine in which category the fault belongs? | |||||||||||||||||||||||||
8 | YES: select one of the values in the "fault_category" column | |||||||||||||||||||||||||
9 | NO: leave empty or select "Unknown" in the "fault_category" column | |||||||||||||||||||||||||
10 | "Notes" | |||||||||||||||||||||||||
11 | Please enter any comments you may have in this column | |||||||||||||||||||||||||
12 | For instance, if there are multiple faults you can enter detailed information here | |||||||||||||||||||||||||
13 | ||||||||||||||||||||||||||
14 | Fault Types | |||||||||||||||||||||||||
15 | Boot: Computer has issue during bootstrap phase, before loading OS | |||||||||||||||||||||||||
16 | Case/chassis: Damage to outer shell, broken hinge etc. | |||||||||||||||||||||||||
17 | Configuration: BIOS, drivers, OS settings, other software settings | |||||||||||||||||||||||||
18 | Integrated keyboard: Can be physical or software related issues; for liquid damage see "Internal damage" | |||||||||||||||||||||||||
19 | Integrated pointing device: Trackpad, touch bar etc.; for stylus use PC Accessory category | |||||||||||||||||||||||||
20 | Integrated media component: Physical or software related issues with built-in camera, microphone, speakers etc. | |||||||||||||||||||||||||
21 | Integrated screen: Can be physical or software related issues | |||||||||||||||||||||||||
22 | Internal damage: Internal components affected by liquids, impact etc. | |||||||||||||||||||||||||
23 | Integrated optical drive: CD/DVD | |||||||||||||||||||||||||
24 | Internal storage: Can be physical or software related issues | |||||||||||||||||||||||||
25 | Multiple: Please select a main fault type rather than Multiple wherever possible | |||||||||||||||||||||||||
26 | Operating system: Issues caused by the OS e.g. not updating, bad updatee etc. | |||||||||||||||||||||||||
27 | Other: A recognisable fault that does not fall into one of the listed fault types | |||||||||||||||||||||||||
28 | Overheating: Usually a hardware issue due to dirt and/or faulty fans | |||||||||||||||||||||||||
29 | Performance: Computer works but software is slow or crashes frequently | |||||||||||||||||||||||||
30 | Ports/slots/connectors: SD/SC card slot, headphone/power jack... | |||||||||||||||||||||||||
31 | Power/battery: Device does not power on, battery no longer charging etc. | |||||||||||||||||||||||||
32 | System board: Motherboard, memory, cards (gfx, audio…), CPU etc. | |||||||||||||||||||||||||
33 | Unknown: The fault cannot be determined | |||||||||||||||||||||||||
34 | Virus/malware: Issues due to the presence of malignant software or firmware |
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